Best Western Hotel Universel Drummondville

Hotels
•
Best Western
8.4 (1333 reviews)
915 rue Hains , Drummondville , CA
+1 819-478-4971

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional staff service
Clean and comfortable rooms
Cons:
Issues with bathroom cleanliness
Non-functional amenities and limited breakfast options

Categories

Cleanliness
8.06
Some comments mentioned cleanliness issues in the bathroom and pool area.
Service
9.03
Staff were highlighted as exceptional, particularly for their bilingual abilities.
Location
8.57
Well-located near restaurants and highway, easy access.
Room Quality
8.02
Rooms were generally clean and comfortable but had problems such as a small bathroom.
Amenities
8.05
Amenities like the pool were fun, but issues with cleanliness and a lack of bathrobes were noted.
Value for Money
8.01
The value was questioned due to non-functional amenities.
Food and Beverage
9.06
Breakfast was well-received, especially the on-site dining options.
Overall Experience
8.43
Overall a good experience, though improvements could enhance the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Convenient Location:
Located directly off Highway 20, our hotel in Drummondville offers the perfect blend of comfort and convenience with easy access to Quebec and Montreal.

Dining and Relaxation:
Enjoy a full-service Italian dining experience at Pacini, serving breakfast, lunch, and dinner. Unwind with a drink at the bar or on the terrace during the summer evenings.

Indoor Pool and Nearby Attractions:
Our four-season indoor pool with atrium is a guest favorite. Explore nearby attractions such as shopping centers, cinemas, restaurants, and the Centrexpo Cogeco Drummondville within 1km. Outdoor enthusiasts will appreciate the proximity to golf courses, tree adventures, and rose gardens.

Experience comfort, convenience, and relaxation at our hotel. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Aug 24, 2026 until Fri, Sep 18, 2026
Hot tub/jacuzzi is closed from 2026-09-18 until 2026-08-24
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Location

Guest Reviews

8.4
Based on 1333 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 9.06
Overall Experience: 8.43
T
Tim • couple • ca
8
One of the best part is the pool a specially if you get the pool rooms. Staff is always there to help plus the free bre
Pros:

Close to the hi way, the pool is one of its great features.

Cons:

I’m 6’4” and 280 the bathroom is a postage stamp.

2026-09-19 • via Nuitee
M
Mcphie • family_with_children • ca
8
Nice but expensive when you are there for a shower and a bed
Cons:

It's expensive just for a place to sleep

2026-09-19 • via Nuitee
T
Tommy • family_with_children • ca
7
2026-09-18 • via Nuitee
J
Jean • solo_traveller • ca
9
Pros:

The kindness of the receptionist who dealt with my last minute booking.

Cons:

The nespresso machine. I'm a coffee person

2026-09-14 • via Nuitee
K
Kevin • extended_group • ca
10
2026-09-13 • via Nuitee
K
Kevin • couple • ca
10
Great stay. A perfect spot to stop travelling from southern Ontario out to the east coast.
Pros:

Close to the highway. Great restaurant.

Cons:

I wish the mini fridge in the room had a small freezer section.

2026-09-13 • via Nuitee
S
Sara • couple • ca
7
2026-09-12 • via Nuitee
K
Kristen • family_with_children • ca
8
2026-09-11 • via Nuitee
R
Richard • extended_group • ca
8
Bon
Pros:

Le lit

Cons:

Rien

2026-09-10 • via Nuitee
S
Serge • couple • ca
10
Rencontrait mes attentes
Pros:

Personel vraiment sympa. Et professionel
Sourire et attentif

Cons:

Detail mais dans ma suite ( 401 ) la peinture interieur de la porte de salle de bain avait vraiment ete effectué par un amateur
Tout croche

2026-09-10 • via Nuitee
R
Robert • couple • ca
10
Pros:

Propreté

Cons:

J’avais choisi un choix et annulé le second et vous n’avez pas envoyé la correction à l’hôtel pour le second

2026-09-09 • via Nuitee
B
Baljit • extended_group • ca
9
Pros:

I like your rooms clean and restaurant very good.

2026-09-08 • via Nuitee
L
Leland • solo_traveller • ca
8
Cons:

Price is high. Rooms arent soundproof.

2026-09-08 • via Nuitee
A
Alison • solo_traveller • ca
10
Terrific experience
Pros:

Our second stay at this hotel in the past 6 months. Super clean, comfortable and easily accessed from the highway. Lots of restaurant options in the area and Pacini's on site is terrific. We travel with our dog and this is a great spot to stay with your pet. Plenty of walking options and grassy areas for potty needs. Highly, highly recommended.

Cons:

Nothing, it was awesome

2026-09-08 • via Nuitee
D
Dave • extended_group • ca
7
Comfortable, clean, convinent but pricey.
Pros:

Location and staff were great.

Cons:

No breakfast included, room for 1 night was expensive.

2026-09-04 • via Nuitee
M
Michael • solo_traveller • ca
10
2026-08-29 • via Nuitee
D
Daphne • couple • ca
10
2026-08-25 • via Nuitee
J
Judy • couple • ca
8
2026-08-25 • via Nuitee
H
Heather • extended_group • ca
8
Very good and will stay here again
Pros:

Pet friendly and was able to accommodate a ground floor room

Cons:

The water was ridiculously hot, we couldn’t allow the child to have a shower

2026-08-25 • via Nuitee
C
christine • couple • ca
10
2026-08-25 • via Nuitee