Hotel Zico, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
7.6 (251 reviews)
200 E El Camino Real , Mountain View , US
+1 650-969-8200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good / excellent location (close to amphitheater)
Gated/secure parking
Helpful and clear front desk/staff for many guests
Clean and charming rooms reported by several guests
Breakfast praised by some (eggs improved)
Cons:
Cleanliness issues for some (hair on floor, mold-like smell)
Room quality problems (small/awkward layout, uncomfortable beds, hard pillows)
No variety in breakfast for multi-day stays
No in-person front desk and slow check-in in some cases
Manager cancelled a reservation last minute for one guest
Noisy refrigerators and noisy neighbors
Kitchen inside closet causing food odors; low water pressure; patio not private
Access/exit door and re-entry inconvenience

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean/charming rooms, but there are concrete negatives (hair on the floor, one guest reported a strong mold-like smell that prevented their stay).
Service
8.5
Generally helpful and clear check-in staff for many guests and a helpful night attendant via video; however there are notable service failures (slow check-in experience, and an incident where a manager cancelled a reservation at the last minute).
Location
9.2
Strong location consistently praised (close to Shoreline Amphitheater, convenient/gated parking, central placements); one note about proximity to a freeway but rooms reported as soundproof.
Room Quality
6
Several complaints about room size and layout (awkward layouts, kitchen inside closet causing odors), uncomfortable beds/pillows, refrigerator noise, and low water pressure—overall below expectations for some guests.
Amenities
8
Mixed amenities: gated parking and breakfast are positives, but issues include noisy refrigerators, lack of an on-site front desk, awkward in-room kitchens, limited patio privacy, and some access/door inconvenience.
Value for Money
7.2
Perceived as middling: described as a basic room for a mid-range price by some; a guest incurred extra costs when a reservation was cancelled—value impressions are mixed.
Food and Beverage
7.6
Mixed: some guests praised the breakfast (eggs improved, 'really good'), while others complained about zero variety when staying multiple days.
Overall Experience
7.8
Overall mixed experience: several guests would return and enjoyed aspects like location and staff, but others had serious issues (smell causing non-stay, cancelled reservation, loud neighbors) leading to uneven overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Mediterranean-Inspired Decor
Experience a touch of the Mediterranean at Hotel Zico in Mountain View. Enjoy the vibrant and unique Mediterranean décor in each guest room, creating a warm and inviting atmosphere for your stay.

Modern Amenities
Indulge in modern amenities such as free WiFi, iPod docking stations, and flat-screen TVs in every room. Unwind in the evening with a film from the hotel's DVD library or stay entertained with the video-game console provided in your room.

Convenient Location
Conveniently situated just a short drive away from Stanford University and downtown Palo Alto, Hotel Zico offers easy access to nearby attractions like California's Great America Amusement Park. With Mineta San Jose International Airport also in close proximity, your travel plans are made hassle-free.

Book your stay at Hotel Zico today for a delightful blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 4 rooms or more, different policies and additional supplements may apply.

.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

7.6
Based on 251 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9.2
Room Quality: 6
Amenities: 8
Value for Money: 7.2
Food and Beverage: 7.6
Overall Experience: 7.8
N
Nina • solo_traveller • us
7
2026-10-30 • via Nuitee
N
Nina • solo_traveller • us
7
2026-10-28 • via Nuitee
R
Rick • couple • us
5
Not a pleasant stay at your property
Pros:

not much; see below

Cons:

Same breakfast options all five days-ZERO variety; had to request towels be changed out; a very basic room for a middle of the road price; refrigerator made loud noises; told to just unplug it.

2026-10-09 • via Nuitee
R
Robin • couple • us
10
I will be back.
Pros:

fun

Cons:

nothing

2026-10-07 • via Nuitee
C
Cinthia • couple • us
7
2026-09-19 • via Nuitee
G
Gilberto • extended_group • us
7
Was ok for one night
Pros:

Location was excellent

Cons:

The room had women hair all over the floor and the pillows hard like a rock.

2026-09-14 • via Nuitee
S
Sarah • solo_traveller • us
1
I didnt stay, it was that bad.
Pros:

Did not stay due to the strong smells that caused me reaction. Much like mold.

Cons:

Read above

2026-09-09 • via Nuitee
K
Kammie • couple • us
10
2nd time staying we will be back
Pros:

We wake up past breakfast time

2026-09-03 • via Nuitee
M
Michael • solo_traveller • us
5
Nice exterior but the rooms are not good.
Pros:

Great location. Exterior design and Spanish style are well done. Closed and gated parking structure.

Cons:

The room was small and had a complex layout that made it awkward. Kitchen was inside the closet which ment food odors travels to clothes. Low water pressure in the shower. Check in staff was slow and made me literally run to my car to get through the parking gate before it closed. Patio is not private at all. The unit had a Murphy bed that was uncomfortable, had no headboard with a large gap to the wall, and sloped down at an angle.

2026-09-02 • via Nuitee
T
Tung • solo_traveller • us
9
2026-08-21 • via Nuitee
K
Kristina • extended_group • us
10
Great and would stay again
Pros:

Clean, breakfast was really good, they spruced up the eggs,staff was very helpful even the night front desk person who was on a computer screen. I would stay there again. Oh, and it was close to shoreline amphitheater.

Cons:

Not sure I loved there not being an in person front desk person. The people above us were very noisy at 230am and I would have liked to ask someone to go and ask them to be quiet. It happens at hotels, but it felt weird not to have someone on site.

2026-08-18 • via Nuitee
H
Hector • couple • us
9
2026-08-11 • via Nuitee
A
andrei • couple • us
2
Didn’t even happen
Pros:

Location it is a very nice property.

Cons:

I reserved it online and I got a message not even one exit away, saying that the manager didn’t want me there because he felt that I had camped out which it was never on the property and instead of talking about it, he made a knee jerk reaction, which caused me a very expensive Uber and an even more expensive hotel because I had to scramble the last second so if it were flagged when I booked it that wouldn’t have been that much of a problem for me, but the fact that they waited until the last second to notify me was not good at all. And I’m familiar with the property of stayed your time times and my buddy is staying at the property right behind it so there is a reason for my decision and because I was thrown in a tail spin at the 10th hour it wasn’t cool and I’m going back down to San Jose tomorrow as of right now I’ve been stuck in Mountain View because they allowed the reservation to be booked and then reneged on it at the last second. So I literally spent half the day feeling very sick just due to stress and it could’ve all been easily avoidable so I didn’t really appreciate that and in the future when you attempt to stay here, just even if things get worked out because of the way I was. And I put a card in I was trying to stay. I was trying to give the money and that wasn’t good enough for them. They had availability. They just chose to not take my business for that. I had to leave a bad review unfortunately because thus far I’ve always had a positive experience there and now because of one manager, I have not.

2026-08-08 • via Nuitee
A
Anne • solo_traveller • us
8
2026-08-06 • via Nuitee
S
S M Jahangir • couple • us
10
2026-08-03 • via Nuitee
A
Adriana • extended_group • us
8
2026-07-23 • via Nuitee
S
Sharzad • couple • us
10
Charming hotel.
Pros:

Clean, charming rooms.

Cons:

Next to a freeway, however room was soundproof.

2026-07-19 • via Nuitee
H
Hays • solo_traveller • us
7
2026-07-19 • via Nuitee
N
Nikki Ann • solo_traveller • us
10
2026-07-12 • via Nuitee
T
Tom Torres • couple • us
10
Pros:

Staff was great when checking in. Everything was explained clear. Room was great

Cons:

Didn't stay longer. Access to room. Had to use exit that was close to our car the door I used did not have key lock to re enter.. Had to go through lobby..

2026-07-07 • via Nuitee