Marston Farm Hotel

Comfortable and handy being local to the pub for food and drink by the canal

Hotel was under major renovation which we were not aware off in advance. It was like a construction site, had water issues, bar was not fully operational due to beer taps not been up and running. Having said that, hotel manager and staff were good and did everything possible within their reach to make the stay comfortable.

Bathroom

No TV, no hot water. Breakfast poor standard. Rooms not ready for occupancy.

Fawlty Towers material everywhere I'm afraid.

TV's purchased for the newly refurbished rooms were late to be delivered, so there was no TV in the room.

Evening meals in the restaurant became unavailable at short notice on Saturday. This was due to the temperature I believe.
No evening meal was available on Sunday evening.

To get to my newly refurbished room, I was directed down a corridor that was clearly a work site, with site regulations notices, carpets protected by polythene sheets and work evidently in progress.

Breakfast on Saturday morning included milk that was clearly on the turn. It was replaced as soon as I discretely mentioned it. I believe, as a result of a later conversation, that the fridges were unreliable and contents had been moved due to temperature fluctuations.

Upstairs, where my room was located was less evidently a work site, until Monday morning when it was filled with copper piping and blocked with ladders being used by building trades.

The highlight (???) was Monday breakfast... Continental only available, with the fire alarm going off half way through munching my bowl of cornflakes. Builders on the next table shrugged and vacated, saying they thought someone had set it off. As I was sitting next to open doors to the garden, I continued my breakfast as I could vacate pretty quickly if needed. The alarm continued for 5 minutes before a member of staff appeared to apologise and explain that they couldn't turn off the alarm because painters had painted the box containing the control panel, and it stuck shut, require a knife to prize it open!

I understand the pressure to keep selling rooms in a hotel undergoing refurbishment, but seriously, is this even legally acceptable?

No (partial) refund was offered for these unavailable services.

The newly refurbished room was lovely, but the main light could only be switched at the entry door, not beside the bed.

On arrival told that my accesable room was not available as it was being refurbished, consider that I booked in march for this very important weekend, I was left high and dry the room offered was upstairs with no lift and was told by the receptionist that I had been notified that morning, considering my journey was 150 miles and had no communication before leaving home what was I to do,no alternative accomodation was reccomended if it had'nt been for my daughter and grandson we would have been left high and dry. We are pensioners in our 70s and would not reccomend this place to anyone, INCONSIDERATE SELFISH PEOPLE ,NO MANAGEMENT AVAILABLE JUST LEFT TO YOUNG RECEPIONIST

Lovely place to stay

It smelled damp, it had no air conditioning and was not a 4 Star hotel. The room was tiny. I checked out immediately and the receptionist said that I should contact Bookings.com to claim my refund and the Hotel would approve the refund.

The room was extremely hot, the bed felt as though it had an electric blanket. I needed the windows open but it was above the bar and restaurant area and everyone was sat outside below my bedroom window until late. No fans available and hotel receptionist said there was only one fan and she has it as she has bought it from home.

When I went down for breakfast I realised why my room was so warm it was because the heating was on in the bar and restaurant area even though it was in a heatwave and had been over 30c.

The most uncomfortable nights sleep I’ve ever had in a hotel.

No hot water. Breakfast was cold.

The place was a bit tired and could do with a facelift. Also there were builders drilling and banging until 5.30, which spoilt the atmosphere, which would have been good as the setting was very peaceful.

Quite a Few cobwebs on the beams in the room the rest of the room was clean

TV did not work

Little bit better cleaning of floor in the dining area a chip was on the floor from the night before at breakfast.

Doors low husband hit his head several times as he tall better warning need

Perhaps a proper single bed and not a z bed would have been better

Overall was great.

Nothing