Hotel Indigo San Antonio Riverwalk by IHG

Hotels
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Hotel Indigo
8 (817 reviews)
830 North Saint Mary's , San Antonio , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Good location
Pleasant staff
Cons:
Expensive parking
Limited food options
Issues with room assignment

Categories

Cleanliness
8.08
Cleanliness of hotel was highlighted positively.
Service
8.55
Mixed reviews but overall pleasant staff experience.
Location
8.59
Good location near Riverwalk.
Room Quality
8.04
The room quality matched the booking.
Amenities
7.57
Limited amenities like no microwave in room.
Value for Money
8.03
Felt luxurious for a cheap price, though some overpriced items noted.
Food and Beverage
7.08
Food quality below expectations with cold breakfast.
Overall Experience
8.05
Overall good experience with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Modern Accommodations
The Hotel Indigo San Antonio-Riverwalk offers modern rooms with 42-inch flat-screen TVs and free Wi-Fi. Each room features wooden floors, CD players, refrigerators, and comfortable seating areas. Opt for a river view room for a picturesque stay.

Convenient Amenities
Guests can enjoy Southern American cuisine at Phi Restaurant and Bar, take a dip in the outdoor pool, or stay active in the gym. The hotel also provides a business center, 24-hour reception, and easy access to nearby attractions like the San Antonio Art Museum and the Henry B. Gonzalez Convention Center.

Ideal Location
Located just 0.7 miles from The Alamo, Hotel Indigo is a short drive from the San Antonio Zoo and Aquarium. Experience the best of San Antonio with a stay at our conveniently located hotel.

Book your stay at Hotel Indigo San Antonio-Riverwalk now for a memorable experience!

Important information:

Renovation work of rooms on certain area will be carried out from 09:00 to 18:00. Please note that construction work is taking place nearby from 7/12/2024 to 31/01/2025 and rooms and facilities may be affected by noise.

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that a maximum of 2 pets is allowed

Please note, parking is valet only, Valet charge is $52+tax per vehicle/ per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 817 reviews
Cleanliness: 8.08
Service: 8.55
Location: 8.59
Room Quality: 8.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 8.05
A
Angie • couple • us
2
No more ihg
Pros:

A nightmare from time we entered

Cons:

Gave us different room than one we booked and said they didn’t have that room

2026-05-29 • via Nuitee
M
Mikkel Jung • solo_traveller • dk
9
Fint ophold med god beliggenhed
Pros:

Beliggenhed var rigtig god, lige ud til Riverwalk. Og med parkering lige overfor hotellet. Stort værelse med køleskab og masser af plads

Cons:

Lidt slidte værelser og lidt lydt fra gangen.

2026-05-28 • via Nuitee
C
Carmen • family_with_children • us
10
Pros:

Everything

Cons:

Valet was slow

2026-05-28 • via Nuitee
D
Dalia Carraso Rodriquez • solo_traveller • us
10
Family Timeb
Pros:

Loved this Hotel.. Will definitely stay here again. One of my favorite Hotels

2026-05-27 • via Nuitee
G
Gary • couple • us
9
Pros:

got into hotel fairly quickly, valet was running hurredly since we got there at check-in time. Once we passed vehicle to valet, we were checked in quickly, efficiently

Cons:

room temps for two a/c units were set at 60, the room was a meat locker and impossible to get to a rational temp

I personally do not like the duvet/bed covers in use. They are too heavy as a sleeping cover, yet the sheet below is too think to provide any warmth.....

the tv system was a cable setup, had a bunch of channels, but NO ABC/NBC/CBS/FOX main media channels

2026-05-27 • via Nuitee
D
Danielle • family_with_children • us
10
Very relaxing
Pros:

The property was beautiful. Once I walked in, I was totally amazed. The patios attached to the rooms are truly amazing. It literally sits on the River Walk, which is an amazing view and walk. The staff were so helpful! They were able to answer questions regarding the stay, without hesitation or attitude.

Cons:

I didn’t like that there was not a shuttle for the Mall. The parking is so horrible that a shuttle would be perfect, however not a deal breaker. Also, you do have to pay for parking at the hotel, however again it is not a deal breaker but booking.com does not advise of the extra charge.

2026-05-25 • via Nuitee
C
Carrazales • extended_group • us
10
Great location, very comfortable staff were great. Would recommend everyone to stay at this location.
Pros:

Great location, very comfortable

Cons:

N/A

2026-05-25 • via Nuitee
F
Frederick • couple • us
1
When we checked in the receptionist’s rude and not very helpful as well as valet parking attendants
Pros:

Outside patio only the rooms was closed outdated n smelly

Cons:

Outdated

2026-05-18 • via Nuitee
C
Christina • family_with_children • us
6
2026-05-09 • via Nuitee
R
Russell • couple • us
9
Pros:

The room was adequate

2026-05-07 • via Nuitee
M
Montelongo • extended_group • us
10
2026-05-05 • via Nuitee
S
Seth • solo_traveller • us
7
Overall good experience with friendly staff and comfortable room.
Pros:

The room was clean and comfortable; the breakfast was good as it was made to order and not a buffet style so that was nice. Staff was friendly and helpful and the location was quiet.

Cons:

The hotel is a little outdated with some wear and tear. Half of the channels on the TV didn't work and my room did get a little humid at one point during the stay.

2026-05-04 • via Nuitee
R
Richard • solo_traveller • us
10
2026-05-04 • via Nuitee
A
Alicia • couple • us
10
Very enjoyable! We will come back again
Pros:

The workers are very helpful and friendly. I would definitely stay there again !

Cons:

The cost for valet 52.00 a night is a little steep .

2026-05-04 • via Nuitee
F
faithpW4849JR • Couples
2
STEAL your MONEY when you check out early
Pros:

Checked out 1 day early and when I tried to get a reciept at the front desk was told they would email it to me. They could not print it out since the printer was working.
Figured I was going to get charged for the extra night with these excuses and sure enough - I have been.
Tried to resolve it with an email to miguel with no sucess - just got a response with the final bill.
Tried to resolve it with IHG live chat on 4-29-2026 - response from Byron was he would get back with me with 48 hours - NOTHING HAPPENED.
Tried to follow up with IHG live chat on 5-2-2026 with Abby she told me to contact hotel and if I was not happy to call 800-621-0555.
DONT STAY at this hotel - DEFINATELY NOT the hotel the pictures show and NOT the SERVICE any guest SHOULD receive and be dealing with.
They may be lacking funds and are scamming people out of money.

2026-05-02 • via Tripadvisor
A
Annalicia • family_with_children • us
10
2026-05-02 • via Nuitee
C
Caroline • solo_traveller • us
9
2026-04-30 • via Nuitee
S
Stacy • family_with_children • us
6
I came for a Firsta and knew it would be bust but it felt more like everyone was frustrated an not entirely welcoming. T
Pros:

Location

Cons:

Staff were stressed due to Fiesta and bartender was borderline rude to all guests.

2026-04-30 • via Nuitee
J
Jaime • solo_traveller • us
6
2026-04-29 • via Nuitee
L
Lindström • family_with_children • se
8
Mycket trevlig stad
Pros:

Mycket bra frukost med stort urval

Cons:

Mer uppmärksam personal. Receptionister ska inte titta bort när man kommer in.

2026-04-28 • via Nuitee