Four Points by Sheraton Balikpapan

The hotel was very close to the airport , and very cheap
But the only reason I write this review is to thank mona Lisa for the way she sorted my issues out on arrival.

She was efficient and nothing was too much trouble for her . She organised everything for me to change money and visit the beach .

And kept in touch that everything was ok during my stay including helping me with the Indonesian menu .

I have travelled around the world and never came across anybody any better than Mona Lisa you should keep her she’s the best

Das Personal war sehr bemüht und höflich, konnte aber die unzumutbare Gesamtsituation nicht ändern.

The breakfast was incredible and so was our vegetarian dinner. The staff are amazing, so friendly and helpful. Pick up and drop off to the airport was super easy.
Just ONE HUGE ISSUE that needs URGENT attention. The dampness and mold issues in the passages and dining area. Notably the walls, ceilings and carpets. Our room was not too bad. This is a HUGE issue that needs to be fixed...not just covered with paint and new trims. I think the air conditioning was not properly insulated during installation and has been dripping water for ages, causing dampness and mold issues. This is a HEALTH RISK and needs your URGENT attention. This could be an amazing Hotel, if you can fix this huge problem.

Big room. Great shower. Great breakfast. Close to airport. Frenly staffs. Pool view was amazing

Nice hotel. Clean, warm, and Delicious !!

Great experience. Staff were friendly. Food was great.

The staff went above and beyond to make sure that everything was perfect!

We stayed in Four Points Sheraton Balikpapan after some days in the rainforest and on the Mahakam river.
Really nice to have some luxury again!
And what a pleasant place this was. Staff was super nice. Manager Wayan and his staff went out of their way to make our stay as nice as possible. Very attentive!
Special for is that they noticed our daughter had her birthday few days before our stay and they brought her a cake with candle at breakfast, plus more than 10 of staff members were singing happy birthday. Memorable experience as much appreciated!

The Spa is very recommendable.

The pool has great potential but needs some work on the deck and could use more chairs / beach loungers for the atmosphere. So if that would be fixed, the total experience is 10 out of 10.

We stayed in Four Points Sheraton Balikpapan after some days in the rainforest and on the Mahakam river.
Really nice to have some luxury again!
And what a pleasant place this was. Staff was super nice. Manager Wayan and his staff went out of their way to make our stay as nice as possible. Very attentive!
Special for is that they noticed our daughter had her birthday few days before our stay and they brought her a cake with candle at breakfast, plus more than 10 of staff members were singing happy birthday. Memorable experience as much appreciated!

The Spa is very recommendable.

The pool has great potential but needs some work on the deck and could use more chairs / beach loungers for the atmosphere. So if that would be fixed, the total experience is 10 out of 10.

Overall i think this is one of the best hotel in Balikpapan. Staff are so welcoming and always give great treatment for their guests.
Staff, food, room always awesome.

Whenever we need a staycation or a place to unwind in Balikpapan, Four Points by Sheraton Balikpapan is always our first choice.

We've stayed at several of the city's biggest, newest, and most talked about hotels, but each of them had something missing. Four Points is the only hotel that consistently delivers the complete package: comfortable rooms, excellent service, thoughtful elite recognition, and an overall atmosphere that truly allows us to rest and recharge.

As Marriott Bonvoy Elite members, we really appreciate how well elite benefits are recognized here. A special thank you to Ms. Fitria Ramadhani for her warm welcome, genuine hospitality, and for always going the extra mile to accommodate our need. Her professionalism and kindness made our stay even more memorable.

The hotel is well maintained, the staff are consistently friendly, and the overall experience is always smooth from check-in to check-out. Breakfast spread is great, with variety of both Indonesian and international dishes.

Highly recommended for both business and leisure travelers. We'll definitely be returning!

Personel był fantastyczny.

I booked a room for 3 people on Booking.com, when I booked it said Half board and 90 minute massage. When I called to confirm before arrival, the hotel said that they cannot give half board for 3 people and only for 2 people and 90 minute massage is not included. They asked me to cancel if I am not happy with it as they said it was wrongly written on Booking.com. Same was told to me by Booking.com cutomer service. So I have to cancel.

Best hospitality and best service

I had a wonderful stay at this hotel and was truly impressed by the exceptional level of service provided by the staff. From check-in to check-out, everyone was friendly, attentive, and always willing to assist with any request.

The team went above and beyond to ensure that my stay was comfortable and enjoyable. Their professionalism, warm hospitality, and prompt response to any inquiries made a significant difference to my overall experience.

The hotel itself was clean, well-maintained, and offered a comfortable environment, but what truly stood out was the outstanding customer service. It is clear that guest satisfaction is a top priority here.

I highly recommend this hotel to anyone looking for excellent service and a pleasant stay. I look forward to returning in the future.

Great stay at Four Points. Clean, comfortable room, friendly staff, and fast check-in. Perfect for business trips - reliable WiFi, good bed, and no surprises. Would stay again."

Four Points delivered exactly what I needed. Room was spotless and quiet, bed was comfortable after long days, and WiFi handled video calls without issues. Staff were professional and the location made commuting easy. It’s a no-frills Marriott property that focuses on the essentials done right. Solid value for the price."

Really enjoyed my stay at Four Points. The room was clean, bed was super comfy, and staff made check-in quick. Breakfast was simple but good. Felt like a reliable, stress-free place to crash after work. Recommend if you just want things to work.