Lennox Miami Beach

​We have just returned from a 5-night stay at The Lennox following 11 nights in the Orlando theme parks. We chose the hotel for its boutique aesthetic and chilled vibe, and early indications suggested it was going to be exactly what we were after. The common areas are luxurious by design and visually striking.

​Unfortunately, that is where the positives ended. It quickly became clear that all the investment has gone into the customer-facing public spaces, leaving our room extremely disappointing. The maintenance issues we encountered included:

​Flooring that was lifting and coming apart
​A shower tap that physically moved within the wall every time it was turned on.
Wallpaper coming away from the wall.
​An unfinished shower head installation.
​Unfinished painting along the skirting boards
​A loose toilet that wobbled
​A blocked basin

They also stored broken kitchen equipment within the public walkways.

​When we checked in, we were advised that our room had been upgraded from what we originally booked. I dread to think what the standard rooms look like!

​We reported the blocked basin, and while they did fix it, it clogged up again the very next day. We chose to ignore the other room issues during our stay simply because we didn't want to deal with constant negative interactions.

​Having traveled extensively and stayed in hotels across North America and globally, I can honestly say this property has some of the rudest and most dismissive staff I have ever encountered. Any request seemed to inconvenience them and was almost always met with a huff. I was genuinely shocked by the poor attitude of nearly the entire team—with one notable exception: the gentleman working the pool bar was an absolute credit to the hotel and a genuinely lovely guy.

​We usually stick to larger chain hotels and had considered Loews for this trip; and looking back, I deeply regret choosing The Lennox instead.

​Based on our experience, we would not stay here again.

Ontbijt kwam koud aan en niet zoals besteld. geen reactie van personeel als je dat aangaf. 1x ontbeten en niet meer

POSITIVE: Close to the sea, even if it's full of sargassum. Cristiano, the pool bar staff member, is always very friendly. We had lunch several times and the food was very good.
NEGATIVE: We chose this hotel for the golf cart ride to the beach, but nowhere was it stated that children under 12 are not allowed in the cart, not even with their parents. Parking isn't $49.00; for a standard SUV, it's $59.00; this isn't stated anywhere either. Late checkout upon arrival cost $50-75, but on our last day, it cost us $150, to stay until 3pm, so much so that at the precise time the cleaning staff suddenly entered the room without even knocking and shouting that we had to leave.. We were surprised they'd told us that price. The room was far from everything. There was construction near the pool that we were told would be finished the day after our arrival, but when we left, it still hadn't been finished. The pool wasn't clean. The included breakfast wasn't exactly adequate. Small bedroom. We had to ask for the coffee pods in the room at reception, because they don't put them back in the room.

Close to the sea, even if it's full of sargassum. Cristiano, the pool bar staff member, is always very friendly. We had lunch several times and the food was very good.

Struttura comoda

We had an excellent stay at this hotel. from the excellent and helpful front desk staff, to the elevated aesthetics of the hotel as a whole, to the very nice on-site restaurant that I offered delicious and visually appealing food. I wrote more specifics below👍🏼

Rooms5.0
Service5.0
Location5.0

Rooms:

The room was nicely decorated, clean, and modern, but with a cozy vibe.

Nearby activities:

Miami Beach and Lincoln Road are one and three blocks away, respectively.

Safety:

All the side exits are locked so you have to enter through the lobby, which enhances safety. guests are given bracelets to unlock your door, instead of key cards.

Walkability:

There are a lot of stairs so guests with mobility issues will have to navigate some stairs as there are elevators that can mitigate most of them.

Food & drinks:
The on site Amalia restaurant has very good ($$$) food that is wonderfully prepared.

Noteworthy details:

All of the front desk staff were very helpful and accommodating, with one person even coming out to my car parked down the street to bring in my luggage all the way to my poolside room for me ❤️ There are also a golf cart/shuttle that will take you wherever you want to go within a 1 mi. radius 👍🏼

Cadre très cosy avec un mélange de bois dans l’architecture et une piscine très accessible. 🤩 Très chaleureux le service du restaurant et du bar avec de délicieux cocktails. 🍹
La plage privée de l’hôtel aussi offre l’opportunité de profiter de Miami Beach à l’aise. 🏖️

Dit hotel is echt een absolute topper. Prachtige setting. Heel behulpzaam en vriendelijk personeel. Heel netjes. Lekker eten. Alles voor een ideale vakantie.

I’ve never had a worse experience with a hotel. When I checked in the man was slipped over the counter counting the minutes until he got off, he didn’t tell us about any of the amenities, including that they have beach chairs, and kept mentioning how badly he wanted to get off. The windows were paper thin so I had to blast ocean noises on my computer to attempt to sleep. The tv never worked (which someone was complaining about when we checked in so it must have been a wider issue). The water pressure was horrible. The one elevator didn’t work half the time. The AC went out in my room and they had to move me, and moved me to a room with no view at all, I looked out to a staircase so couldn’t even open the window or people could look in when they walked by. Plus the staff was unable to do anything about any of these issues, refused to refund the resort fee and barely apologized. Also the WiFi was slow and not secure. This was a horrible experience and this hotel needs serious work.

Alles behalve 1 erg onvriendelijke dame aan de receptie. Anders was het 10/10. Deze dame was bizar onvriendelijk. Ik heb een klacht ingediend, echter heb ik hier geen reactie op ontvangen.

The pool was nice and the bathroom was lovely and big. Great location and beds were comfortable.

Location

This was my second stay at Lennox Hotel Miami, and once again it proved to be a safe and reliable choice all round. The location is fantastic, the sleep quality is fabulous, and the hotel offers a great overall experience—especially with the discounts they offer, which make it even better value.

I also loved the complimentary golf cart ride to the beach—such a fun and convenient touch! Breakfast was generous, with big, satisfying plates, and a special thank you to the very helpful staff member who assisted us with our suitcases.

Having stayed here twice now, I’d happily recommend Lennox and would definitely return again. A dependable option in Miami Beach with great service, comfort and value!

My friend and I had a wonderful experience at The Lennox Hotel and would highly recommend to others. Amazing customer service! We loved spending time with Christopher, Narisha Cali and the front desk, Christiano managing the bar areas, Hector and Samuel with the valet services, and Enrique with the Bell service.
Truly felt welcomed and special during our stay.
The rooms were comfortable. AC was cool and working. Beds were comfy! The food and cocktails were delicious as well!
Will be frequenting this hotel!

A hotel in a good location. The service providers are mostly welcoming.

la atención del personal excelente
la ubicación increíble
el club de playa muy bueno pero caro ej. un aperol spritz $20dlls y además pequeña porción