Holiday Inn Express & Suites El Paso - Sunland Park Area by IHG

Hotels
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Holiday Inn Express
8.8 (498 reviews)
1091 Doniphan Park Circle , El Paso , US
+1 915-581-2447

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms (many guests)
Friendly, helpful staff
Great location
Comfortable beds/quiet rooms
Excellent/complete breakfast
Well maintained / newer hotel
Quiet atmosphere
Cons:
Elevators frequently broken/out of service
Housekeeping issues (missed service, cockroaches, alleged theft)
AC problems (not cooling/noisy)
Unexpected parking fee not noted at booking
Check-in delays and occasional 'room not available' issues
Room maintenance problems (door lock, closet, fridge issues)

Categories

Cleanliness
7
Mixed reports: many guests praised clean rooms, but there are several serious cleanliness/housekeeping complaints (dirty room, cockroaches, missed service, even alleged theft by housekeeping) which lower this score.
Service
9.9
Overall very positive: staff repeatedly described as friendly, welcoming and helpful; isolated issues (slow check-in, some front desk/bilingual gaps) were reported but service is otherwise a strong point.
Location
9.8
Consistently praised: multiple comments note great/optimal location and convenience.
Room Quality
9.2
Generally well maintained and comfortable rooms (comfy beds, nice rooms) but some guests reported problems (AC not cooling, noisy AC, door/closet issues, occasional bugs) — mostly isolated but noted.
Amenities
8
Breakfast and basic amenities are good, but repeated elevator failures, pool towel shortages and unexpected parking procedures/fees lowered the amenities score.
Value for Money
7
Noted value concerns: several guests felt quality didn’t match price (explicit complaint about room condition vs. rate) and unexpected charges (parking) hurt perceived value.
Food and Beverage
9.7
Breakfast is frequently praised (described as very complete and fabulous); a few comments about dry/underheated items, but overall F&B is a clear strength.
Overall Experience
9.8
Majority of stays were positive (quiet, comfortable, friendly staff, repeat guests) though some serious negatives (housekeeping/cockroach reports, elevator/AC issues, check-in delays) affected a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Located just a short distance from major attractions like El Paso Museum of Art and Ciudad Juarez Cathedral, Holiday Inn Express - El Paso - Sunland Park Area offers easy access to the best of the area.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms with free WiFi, a seasonal outdoor pool, fitness center, and a 24-hour front desk. Each room comes with a private bathroom, desk, and safety deposit box for your convenience.

Business-Friendly
Ideal for business travelers, the hotel provides a business center, fax machine, and photocopier. Stay productive during your stay at Holiday Inn Express - El Paso - Sunland Park Area.

Book your stay now and experience the perfect blend of convenience and comfort at Holiday Inn Express!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 498 reviews
Cleanliness: 7
Service: 9.9
Location: 9.8
Room Quality: 9.2
Amenities: 8
Value for Money: 7
Food and Beverage: 9.7
Overall Experience: 9.8
D
Daniel • family_with_children • mx
9
2026-10-29 • via Nuitee
P
Paola • extended_group • mx
9
2026-10-26 • via Nuitee
C
Catherine • couple • us
9
Pros:

Clean rooms, comfy room and bed, good location.

2026-10-23 • via Nuitee
M
Melissa • family_with_children • us
9
2026-10-21 • via Nuitee
J
Jose • family_with_children • us
10
2026-10-14 • via Nuitee
C
Cornelius • family_with_children • ca
9
2026-10-09 • via Nuitee
W
William • couple • us
10
Pros:

Friendly and helpful staff!

2026-10-09 • via Nuitee
A
Ayleen • family_with_children • mx
9
2026-10-08 • via Nuitee
N
Nicolas • solo_traveller • us
1
Room NOT available!
Pros:

I did not get the room!

Cons:

Room NOT available!

2026-10-08 • via Nuitee
R
Raul • solo_traveller • us
6
Pros:

Area

Cons:

Ac not working properly notified front desk and nothing was done

2026-10-08 • via Nuitee
A
Anthony • solo_traveller • us
7
2026-10-08 • via Nuitee
C
Carmen • extended_group • us
4
Pros:

left my expensive prada glasses in the room. when i called hotel to let them know, house keeping said they "didnt see them" when i know for a fact i left them in the room

Cons:

house keeping stealing

2026-10-08 • via Nuitee
M
Ming Nan • extended_group • tw
7
The quality doesn’t match the price, I will never comeback again.
Cons:

door lock bad(same the other room ),the closet door out railed, everything iced in refrigerator, air conditioner making noise, bugs running..I pay $170/night OMG!

2026-10-07 • via Nuitee
C
Clara • solo_traveller • us
5
Pros:

Staff is super friendly. This was my second time staying there.

Cons:

The elevators were broken, and I have knee injury, and I was placed on the 4th floor. It was late to find a new hotel.

2026-09-14 • via Nuitee
C
Cielo • family_with_children • us
8
Cons:

elevator was not working

2026-09-12 • via Nuitee
K
Kati • couple • us
8
2026-09-10 • via Nuitee
K
Karla Lizeth • solo_traveller • mx
9
Pros:

Location, clean place

Cons:

Pay parking ticket additional $20 dlls. And it's not mentioned on the reservation.

2026-09-09 • via Nuitee
R
Raquel • couple • us
9
Pros:

Great location. Great staff! Only thing was the elevator stopped working but minor inconvenience as the breakfast was also great!

2026-09-08 • via Nuitee
E
Eugenio • couple • us
10
Very pleasant
Pros:

The comfort

Cons:

The elevator wasn’t working

2026-09-08 • via Nuitee
M
Mayra • solo_traveller • us
3
It would of been great if the elevators would of been working.
Pros:

Rooms very nice

Cons:

Elevators were not working and I was on the 3rd floor, had to carry my luggage 3 sets of stairs with a bad knee. No more rooms available.

2026-09-08 • via Nuitee