PAL.MAR Hotel Tropical

Hotels
9.8 (301 reviews)
America Latina 777 , San Francisco , MX
+52 322 158 3579

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Garden
Hiking
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Clean and stylish property
Good amenities like swimming pool
Cons:
Noise from surroundings
Humidity in rooms
Absence of in-house dining options

Categories

Cleanliness
9.94
Multiple reviews highlight the cleanliness and standard of maintenance, though some mention minor noise issues.
Service
10
Reviewers consistently praise the warm and helpful service provided by staff.
Location
10
The hotel's central location is frequently noted as a significant advantage.
Room Quality
9.74
Rooms are generally described as comfortable and well-appointed, with some concerns about noise and humidity.
Amenities
9.74
Guests appreciate the amenities like the pool and convenience items provided, despite some missing food options.
Value for Money
9.74
Positive feedback suggests good value for the quality of the stay, aligned with the overall guest experience.
Food and Beverage
9.24
No dining options in-house noted; however, the proximity to local eateries compensates somewhat.
Overall Experience
10
Guests report an overwhelmingly positive experience emphasizing cleanliness, service, and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:33

Property Description

Tropical Paradise in San Francisco

Luxurious Accommodations: PAL.MAR Hotel Tropical offers non-smoking rooms with balconies boasting stunning mountain views. Guests can enjoy the convenience of a coffee machine, kitchen facilities, and free toiletries in select rooms.

Relaxation and Leisure: Unwind by the outdoor swimming pool or take a stroll through the lush garden. Family rooms and a welcoming terrace are also available for guests to enjoy.

Convenience at Your Fingertips: With concierge services, free property-wide WiFi, and air conditioning in all units, PAL.MAR Hotel Tropical ensures a comfortable stay for all guests.

Book your stay at PAL.MAR Hotel Tropical for a tropical getaway filled with luxury and relaxation.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVR

Location

Guest Reviews

9.8
Based on 301 reviews
Cleanliness: 9.94
Service: 10
Location: 10
Room Quality: 9.74
Amenities: 9.74
Value for Money: 9.74
Food and Beverage: 9.24
Overall Experience: 10
A
Alfredo • solo_traveller • mx
10
Muy buena opción
Pros:

La amabilidad del personal y la limpieza del cuarto

Cons:

No todo bien

2026-09-14 • via Nuitee
A
Armando • family_with_children • mx
10
Excelente estadía en un hotel muy bonito
Pros:

La ubicación excelente y el hotel muy limpio, ampliamente recomendado

Cons:

Me hubier agustado que pudiera haber alimentos disponibles

2026-09-07 • via Nuitee
S
SARAI • couple • mx
10
2026-08-27 • via Nuitee
E
Eckols • couple • mx
10
2026-08-23 • via Nuitee
D
Diana • solo_traveller • mx
10
No te lo pierdas
Pros:

Me encanta Pal.mar. Su personal y sus instalaciones son lo mejor. El hotel es bonito y tienes todo lo que necesitas. El staff es muy amigable.

2026-08-20 • via Nuitee
R
Ramos • couple • mx
9
2026-08-06 • via Nuitee
S
Susana • solo_traveller • mx
8
Cute and close to everything
Pros:

Close to everything and easy access

Cons:

The whole hotel feels a little cramped and we got the bedroom right next the reception desk so it felt uncomfortable to hear everything and everyone. Lack of privacy.

2026-07-23 • via Nuitee
S
Stephanie • couple • us
10
It was an amazing experience. Absolutely worth it!!!!
Pros:

Great location!!!!

Cons:

Leaving

2026-07-21 • via Nuitee
O
OSCAR • solo_traveller • mx
10
Pros:

La arquitectura, se integra con la naturaleza muy arrmonicamente

2026-06-21 • via Nuitee
J
Jen • family_with_children • us
10
Very family friendly hotel with many restaurants, shops and beach nearby. We loved the pool!
Pros:

Great, walkable location with many delicious restaurants nearby. Super convenient overall. Lovely staff and very family friendly hotel.

Cons:

We have zero complaints.

2026-06-19 • via Nuitee
A
Alejandro • solo_traveller • mx
8
Pros:

Ubicación y la cama

Cons:

Ruido en la mañana

2026-06-15 • via Nuitee
R
Rolando • couple • us
9
Excellent
Pros:

Great location, well maintained and managed. We stay at PAL.MAR every time we visit San Poncho.

Cons:

Location

2026-06-06 • via Nuitee
J
John • family_with_children • us
8
2026-06-06 • via Nuitee
A
Anne • couple • gb
1
An experience on how one should not be treated
Pros:

The location close to beach

Cons:

1. Didn’t like the fact I couldn’t sleep during the night. Nowhere did it say when booking that the noise during the night would keep you awake all night.
2. The noise from the pipework, you could hear when any other toilet was flushed or taps turned on in the rooms nearby.
3. The foul smell coming up through the pipes, orifices in the bathroom. Foul effluent, obvious a blockage in their sewerage pipes.
4. Cleanliness of the room was poor.
5. Staff unhelpful and unprofessional when complaint was made regarding points above. On the 3rd day complained but received no apology or any attempt to give us alternative room for the remaining 2 nights. We then asked for a refund for the last 2 night and they refused.
Worst experience I’ve ever had on holidays.

2026-05-16 • via Nuitee
G
gary • solo_traveller • ca
10
2026-05-09 • via Nuitee
D
De Leon Soria • family_with_children • us
9
Pros:

The hotel and facilities were thoughtfully designed and maintained.
It’s close to the beach, main town and our favorite bars.

Cons:

I wish the nearby bars would cut out loud music at midnight, and it isnt the hotel’s fault at all. They provided ear plugs which Im not used to, but could really work for others.

2026-05-06 • via Nuitee
A
Armando • family_with_children • mx
9
Pros:

La ubicación, limpieza y los servicios

Cons:

Al hacer check-out nos quisieron cobrar productos que supuestamente habiamos tomado del frigobar cuando nunca estuvieron.

2026-05-04 • via Nuitee
S
Sarah • solo_traveller • ca
10
2026-04-27 • via Nuitee
N
Nathan • family_with_children • us
10
Beautiful chill and tranquil space
Pros:

Perfect place to stay for me and my family in San Pancho! This place is zen like and beautiful place for a vacation stay. I felt lucky to be here.

Cons:

It could sometimes be noise due to roosters or bar goers in the night but they provided ear plugs and we slept well. Overall a chill zen experience in the daytime with their fountain making water sounds. But hey turn the fountain off at night.

2026-04-20 • via Nuitee
M
Morgan • couple • us
9
Bueno para familias
Pros:

Fue perfecto para nuestra familia pequeña. Tenemos un hijo de un año y pudo dormir en la cuna (proveído por el hotel) en la cocina mientras nosotros usamos el dormitorio.

2026-04-19 • via Nuitee