Mercury Central Hotel Hanoi

Hotels
9.6 (524 reviews)
32 Hang Trong , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast
Cons:
Dirty rooms
High prices
No natural light in some rooms

Categories

Cleanliness
8.72
Some reviews mentioned dirty rooms and unclean items, affecting the score.
Service
10
Many positive comments about friendly and helpful staff.
Location
10
Recurring praise for the central and convenient location.
Room Quality
9.22
Rooms were described as comfortable but with concerns about natural light.
Amenities
9.72
Amenities mentioned positively, with specific feedback on breakfast but some limitations.
Value for Money
9.42
Concerns raised about pricing not matching quality in some reviews.
Food and Beverage
9.72
Positive mentions of food, particularly breakfast, but not extensively covered.
Overall Experience
10
Overall consensus is positive, with a few notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 04:36

Property Description

Modern Comfort and Convenience

Experience modern comfort at Mercury Central Hotel Hanoi, just steps away from Hoan Kiem Lake. Enjoy free Wi-Fi, daily fruits, and wooden-floored rooms with flat-screen TVs and minibars.

Convenient Location

Located in the heart of Hang Trong Street, our hotel is a short walk from the famous Water Puppet Theatre and local dining spots. Explore the Old Quarter with ease and reach Noi Bai International Airport in just 45 minutes.

Exceptional Services

From free fax services to airport transfers, we've got you covered. Relax with a bathtub and shower in your en suite bathroom, and let us handle your laundry needs. Book now for a memorable stay at Mercury Central Hotel Hanoi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 524 reviews
Cleanliness: 8.72
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 9.72
Value for Money: 9.42
Food and Beverage: 9.72
Overall Experience: 10
Y
Yang • couple • tw
10
溫暖
Pros:

房間很乾淨，地理位置很好

Cons:

應該是早餐🤣

2026-10-24 • via Nuitee
D
Danijel • family_with_children • si
10
Pros:

Very friendly staff and great location, great value. Delicious breakfast.

2026-10-23 • via Nuitee
J
Julien • family_with_children • fr
9
Pros:

Très bon accueil, personnel à l'écoute, prix raisonnable, bon emplacement

2026-10-22 • via Nuitee
H
henk • family_with_children • nl
7
Pros:

vriendelijk personeel

Cons:

locatie midden in de stad

2026-10-20 • via Nuitee
J
Jürgen • family_with_children • de
10
2026-10-20 • via Nuitee
G
Gisella • couple • gb
8
It fine for what we needed which was 1 night
Pros:

Great location, staff very helpful and welcoming

Cons:

Room was fine, not as updated as photo. Bed very comfortable.

2026-10-19 • via Nuitee
2
2023.11.3 • family_with_children • jp
10
Pros:

ホテルのスタッフは、全員優しいし本当に親切だった。
どこに行くにも徒歩で観光できて立地も文句なしでした。
英語ができなくても、LINEで日本語でメッセージをくれたので滞在中言語の不安もなかった。

Cons:

部屋が７階だったんだけど、エレベーターは６階までしかなく 20キロのキャリーを運ぶのが大変だった
(笑)

2026-10-15 • via Nuitee
F
FRANCISCA • couple • cl
10
Pros:

Está muy bien ubicado y la atención del personal es excelente
En especial gracias a Emma y Alice ! Nos ayudaron en todo y fueron muy amables !

2026-10-13 • via Nuitee
L
Livnat • solo_traveller • il
10
2026-10-08 • via Nuitee
J
Jürgen • solo_traveller • de
10
2026-10-08 • via Nuitee
C
catherine • couple • fr
10
Pros:

on s'y sens comme à la maison !

2026-09-19 • via Nuitee
J
James • couple • au
7
2026-09-15 • via Nuitee
A
Abhishek • solo_traveller • in
8
Great Location. Amazing Staff. Value for money.
Pros:

Great Location. Amazing staff. Limited options of veg food in breakfast. Overall good size of the room. The washroom was also big with a separate bath and shower area. All the staff from reception, kitchen and house keeping were really warm and friendly. A lot of great spots at walking distance from the Hotel.

Cons:

Limited options for Veg Food in breakfast. Extra 5% charge for payment via Credit Card.

2026-09-15 • via Nuitee
C
catherine • solo_traveller • fr
9
allez y lunes yeux fermés
Pros:

un très grand au personnel pour son accueil chaleureux.
petit déjeuner au top.

2026-09-13 • via Nuitee
N
NN Htun • solo_traveller • be
7
Great staff members, poor rooms
Pros:

The best thing about the hotel is the staff members who are friendly, always smiling and helpful. They even upgraded our room to a larger 3-bed room. Unfortunately the room itself comes with the downsides.

Cons:

The rooms need serious remodeling, the bathroom in particular needs extra attention. I also didn't get much sleep during my two nights stay. The airco was quite noisy and the bed quite hard which kept me awake almost all night.

2026-09-10 • via Nuitee
A
Aslı • couple • tr
10
2026-09-09 • via Nuitee
F
Fadi • family_with_children • ae
9
Pros:

Location in the center ,the stuff very friendly and helpful

2026-09-04 • via Nuitee
T
Thao • couple • vn
9
Pros:

Nhân viên thân thiện - dễ thương

2026-09-02 • via Nuitee
I
Itai • family_with_children • il
6
Not worth it
Pros:

Location is good and the staff are nice

Cons:

Old and moldy. Bad small from elevator.
The pictures are far from reality.
We thought it will be ok for that price, but got prove wrong.
The were some kind of construction in the floor above starting at 08:00 am every day- the staff pretending not to know about that.

2026-08-31 • via Nuitee
E
Emil • couple • us
8
2026-08-30 • via Nuitee