Reges, a Luxury Collection Resort & Spa, Cesme

The hotel itself was nice and very modern, our room had a balcony andgreat view of the Aegean Sea. The rooms were spacious and well equiped, good airconditoning, powerful shower and the room was kept well cleaned. We didn't enjoy the breakfast or the restaurants on site, the restaurant staff weren't attentive or well trained. The location was very good for exploring the surrounding areas.

The hotel has a great design and the room was large and comfortable. The gym is also nice. But I’ve never experienced such bad service in a "five star" hotel.
Here is what you can expect:
- The staff is disinterested and cold, and the hotel is staffed by young, inexperienced employees.
- the Italian beach restaurant is closed, although the Marriott app and hotel website still advertises it as open. The Azure bar is closed. The Safran restaurant is closed at night (also falsely advertised as open for Italian dining). You can eat only at the 'Oasis' pool bar and restaurant for lunch and dinner.
- 20 minute wait for overpriced drinks in the one open Oasis restaurant, even when only 2 other people were in the entire restaurant
- No one can be found behind the front desk. We arrived at 10pm and waited 15 minutes for the only employee to finish up with another angry guest. Usually the front desk was simply abandoned.
- concierge was useless and unhelpful
- no one approached us on the beach asking if we wanted anything.
- housekeeping failed to replace glasses, coffee pods, coffee spoons and cups for multiple days. Finally someone brought replacements after we reached someone by phone.

As a platinum bonvoy member, I have stayed in many Marriot Hotels. But I have to say this one did not live up to its brand and its hotel rating.

This is a new level of service, not just terrible but non-existent. A large wedding is taking place and if you are not part of that group you are ignored. First day, multiple venues closed for the wedding and loud music playing right in front of our room until midnight. Second day, both pools and the one restaurant closed for the wedding, and no service at the beach so you could literally not get food! Management dismissive of my feedback. Offered me lunch at the restaurant where the wedding party was, what? Was I supposed to just crash the wedding

The bedrooms overlooking the sea. Heavenly!

In general its average

The room was spacious and very comfortable. The balcony had comfy armchairs and fantastic views

Temizliği, kahvaltısı, çalışanları, oda manzarası, konforu her şeyiyle harika bir oteldi. Çok memnun kaldık.

Absolutely loved our stay at Reges Çeşme! Huge thanks to miss Sibel Tunç for the wonderful service. Swim-up room = perfection, gorgeous beach, and a breakfast to remember!

It's an excellent facility with great location. Staff is doing their best, always polite and attentive.

It was very clean. There was excellent breakfast and service. Very friendly staff. Excellent location.

Facilities, location, beach, availability of restaurant and beach, quiet place

Great location, staff were amazing & facilities wee bang on.

A superb boutique hotel at walking distance to Cesme city center and marina, and probably the best choice around, among all.
It is very convenient when traveling with two children 3 and 6, with two swimming pools, one is heated up to 27 C, if it is a colder season and a small sandy beach with no waves most of the time.
Relaxing in a beautifully designed architecture and landscape is enriching the taste you have at all times.
More then satisfied with the taste and choices of food and the breakfast menu. Drinks in the pool side bar are some overpriced, like about 20 EUR for a beer, in Cesme standards. But there is a live duo some days and it may worth it. Service was some slow in previous days, but looks like it is also progressing now.
Hotel also has a nice small spa with good service and a small kids club and playground, that we can have some private time without kids.
Being a bonvoy member, they always upgrade us to a better room without us asking it and send us welcome gifts. It is very nice to feel that they care about the returning customers and now it is our only choice in Cesme, that we even postpone our visit if the hotel is not available for those days.

Nice building and cleanliness

Nice and modern design with high quality finish

As a Platinum Bonvoy member and an international traveler, I have high expectations for luxury experiences, especially at a property claiming to be part of The Luxury Collection. Unfortunately, my stay at Reges Luxury Collection in Cesme did not meet those standards.

From the onset, the hotel’s service was disappointing. I spoke with the manager (Efecan), whose assistance seemed helpless once confronted with actual issues, which was quite frustrating. The entire 4th floor’s automated lighting system and phone system was down which caused significant inconvenience, and compounded by ongoing problems with the firidge and air conditioning—both essential amenities—lacking prompt resolution. I ran into him 3x through my stay and he did not care once to ask if the room were OK or if we were happy with our stay. At the minimum, that's my expectation for a manager of this hotel. Instead he seemed more focused on his own agenda.

While the hotel’s visual appeal is nice, with a modern design, the lack of attentive service detracts heavily from the experience. The service staff, although trying hard, struggled with English, necessitating the use of a translator to communicate basic requests, leading to misunderstandings and delays. With that being said, the head director of food and beverage, Zayit was exceptional in making it as comfortable as possible and genuinely caring for our family.

One particularly frustrating experience was ordering a Pellegrino by the beachside—which took 45 minutes to arrive. We requested ice with the drink and he had to go back to get ice, another fifteen minutes. Comedic! Additionally, the breakfast buffet is plentiful but does not change at all from day to day, resulting in a monotonous dining experience. The minibar fridge was non-functional upon my arrival, and it took a full 36 hours until it was replaced and reached operating temperature, which is unacceptable for a luxury property. See attached photos and correspondence with the front desk.

The restaurant offerings on-site are lackluster and need serious attention; they do not reflect the level of culinary excellence one would expect from a luxury hotel. The prices for alcoholic beverages are exuberant, making it even more disappointing that the overall quality and service do not justify these costs. The servers are plentiful, however, just seem aloof on operational processes for a restaurant.

The concierge service was unhelpful—refusing to assist with day club reservations—and I was told a cabana was confirmed at the hotel, only to find that all had been given away each day. This rendered the confirmation meaningless and was a major letdown considering I had a family with kids.

Housekeeping was inconsistent, with services arriving some mornings and not others, which is unacceptable for a hotel of this caliber. I also spotted a bug in my vanity area upon return to my room. Pictures attached.

Overall, the hotel presents a visually appealing environment but falls short on service, responsiveness, and operational quality. As a loyal luxury traveler, I am disappointed and hope that these issues can be addressed to meet the true standards of Marriot/The Luxury Collection/any luxury hotel. As an international traveler, these are essential to ensuring a positive guest experience. For now, I would avoid this hotel if you are a 5 star international hotel traveler. It will not satisfy your expectations.