The Ritz-Carlton, Xi'an

Hotels
•
The Ritz-Carlton Company, L.L.C
10 (197 reviews)
No 50, Keji 2nd Road Gaoxin District , Xi'an , cn

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Children allowed

Facilities

ATM/banking
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Golfing on site
Pool sun loungers
Beach yoga on site
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Excellent service
Impressive food variety
Cons:
Location slightly on the outskirts related to some preferences

Categories

Cleanliness
10
Room was very clean and well-maintained, indicative of hotel standards.
Service
10
Exceptional service noted, from concierge to personalized touches in the room.
Location
10
Situated in an upscale neighborhood with close access to city attractions.
Room Quality
10
Rooms described as gorgeous with modern and elegant designs.
Amenities
10
Facilities like spa and pool were highlighted as amazing.
Value for Money
10
Considered reasonable given the luxury and offerings, despite higher food costs.
Food and Beverage
10
Breakfast and dining options were outstanding with varied offerings.
Overall Experience
10
General sentiment indicates a fantastic and memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:50

Property Description

Luxurious Accommodation
Experience unparalleled luxury at The Ritz-Carlton, Xi'an. Indulge in air-conditioned rooms with modern amenities including a coffee machine, flat-screen TV, and a private bathroom. Relax in the hot tub and enjoy the comfort of plush bed linen and towels.

Exceptional Facilities
Immerse yourself in a range of facilities such as an indoor pool, fitness centre, and a garden. Explore the city with free bikes provided by the hotel. Unwind at the bar or dine at the on-site restaurant for a delightful culinary experience.

Convenience at Your Fingertips
Benefit from concierge services, room service, and tour assistance for a hassle-free stay. With a 24-hour front desk and free WiFi, The Ritz-Carlton, Xi'an ensures all your needs are met seamlessly.

Book your luxurious stay at The Ritz-Carlton, Xi'an now and elevate your travel experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XIY

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 3 years old and over stay for CNY 409 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 3 per hour.

Location

Guest Reviews

10
Based on 197 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
R
RICHARD • couple • gb
10
Best possible choice in Xi’an… we loved it.
Pros:

The room was faultless, everything worked perfectly. Breakfast was superb and staff all exceptional. Roof top bar and live music great place to finish up the day.

Cons:

The pool area and spa left me kind of cold. Jacuzzi in particular not very appealing with cloudy water. Needed a cab every time we went anywhere (except the great mall next door)

2026-06-12 • via Nuitee
V
Vladimir • extended_group • ae
10
Pros:

All is fine!

2026-06-10 • via Nuitee
E
Easa • solo_traveller • kw
9
2026-05-31 • via Nuitee
A
Adrien • couple • fr
10
Pros:

Everything was perfect

2026-05-27 • via Nuitee
S
Sreejit • family_with_children • in
9
2026-05-27 • via Nuitee
A
ANTON • couple • ru
10
2026-05-20 • via Nuitee
A
Alison D • solo_traveller • ie
10
2026-05-15 • via Nuitee
S
Soufian • solo_traveller • ae
9
Pros:

Tous étaient vraiment très bien, et le restaurant japonais est incroyablement bon

Cons:

Rien

2026-05-15 • via Nuitee
D
Djordje • couple • ae
10
2026-05-14 • via Nuitee
A
Alessio • couple • it
10
2026-05-13 • via Nuitee
A
Alison • couple • gb
10
Wonderful hotel.
Pros:

As expected the facilities were top notch. The staff were incredible. Special mention to Ellene on the 27th floor who went out of her way to make us feel at home.

Cons:

Very minor but nowhere to set your own products in the shower.

2026-05-13 • via Nuitee
E
Elena • couple • kz
10
Pros:

Если приедем в Сиань, будем жить в этом отеле. Отзывчивый персонал. Особенно благодарна менеджеру Luca Spatafora, который помогал с бронями, рекомендациями, было ощущение, что у нас в отеле персональный менеджер.

2026-05-06 • via Nuitee
M
Mario • family_with_children • nl
10
2026-05-02 • via Nuitee
M
Mosca • solo_traveller • it
9
2026-04-30 • via Nuitee
T
Tom • family_with_children • au
10
Pros:

Excellent breakfast, wide varieties. Modern clean comfortable room, nice facilities.

2026-04-25 • via Nuitee
L
Luis • couple • ar
10
Excellence!
Pros:

Almost Perfect All! beatifull room!

Cons:

Maybe some more things like razors and toothpaste.

2026-04-18 • via Nuitee
M
Mimi • family_with_children • au
10
Excellent stay will come back
Pros:

Excellent facility and very news, rooms are spacious with great view

Cons:

Nothing we loved everything!

2026-04-16 • via Nuitee
S
Suhendro • family_with_children • id
10
2026-04-15 • via Nuitee
E
Edouard • family_with_children • ch
10
2026-04-14 • via Nuitee
J
Joaquim • couple • br
10
2026-04-14 • via Nuitee