The Ritz-Carlton, Xi'an

Hotels
•
The Ritz-Carlton Company, L.L.C
10 (211 reviews)
No 50, Keji 2nd Road Gaoxin District , Xi'an , CN
+86 29 8881 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Impressive food variety
Cons:
Location slightly on the outskirts related to some preferences

Categories

Cleanliness
10
Room was very clean and well-maintained, indicative of hotel standards.
Service
10
Exceptional service noted, from concierge to personalized touches in the room.
Location
10
Situated in an upscale neighborhood with close access to city attractions.
Room Quality
10
Rooms described as gorgeous with modern and elegant designs.
Amenities
10
Facilities like spa and pool were highlighted as amazing.
Value for Money
10
Considered reasonable given the luxury and offerings, despite higher food costs.
Food and Beverage
10
Breakfast and dining options were outstanding with varied offerings.
Overall Experience
10
General sentiment indicates a fantastic and memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:50

Property Description

Luxurious Accommodation
Experience unparalleled luxury at The Ritz-Carlton, Xi'an. Indulge in air-conditioned rooms with modern amenities including a coffee machine, flat-screen TV, and a private bathroom. Relax in the hot tub and enjoy the comfort of plush bed linen and towels.

Exceptional Facilities
Immerse yourself in a range of facilities such as an indoor pool, fitness centre, and a garden. Explore the city with free bikes provided by the hotel. Unwind at the bar or dine at the on-site restaurant for a delightful culinary experience.

Convenience at Your Fingertips
Benefit from concierge services, room service, and tour assistance for a hassle-free stay. With a 24-hour front desk and free WiFi, The Ritz-Carlton, Xi'an ensures all your needs are met seamlessly.

Book your luxurious stay at The Ritz-Carlton, Xi'an now and elevate your travel experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XIY

Location

Property Video

Guest Reviews

10
Based on 211 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
C
Claudia • extended_group • br
10
Simplesmente perfeito
Pros:

Limpeza, conforto, espaço do quarto, secador Dyson maravilhoso e café da manhã incrível

Cons:

Nada

2026-10-30 • via Nuitee
K
Katsiaryna • extended_group • ae
10
Super nice experience, highly recommended,next time I ll choose the same hotel
Pros:

Everything was great: ambiance , facilities and location( there is a link to good mall) , also staff are very professional and polite. Very good variety of choice for breakfast .

2026-10-28 • via Nuitee
C
Chachaz • couple • de
9
Très bel hôtel. Excellent petit déjeuner
Pros:

Beauté classique et service parfait du ritz
Très belle chambre. Excellente literie. Magnifique petit déjeuner avec tous les produits de bonne qualité

2026-10-27 • via Nuitee
J
jinny • couple • ca
10
Pros:

Beautiful, clean and best bed and linen

Cons:

Location is not in a tourist area

2026-10-25 • via Nuitee
E
Edwin • couple • co
9
Excelente habitación, muy bien desayuno. Recomendado.
Pros:

Excelentes instalaciones, buenos restaurantes para comida occidental

Cons:

Puedo tener un costo menor

2026-10-22 • via Nuitee
A
Anne • couple • au
9
Pros:

Everything except the wifi was nonexistent

Cons:

Wifi nonexistent

2026-10-21 • via Nuitee
A
Adrian • family_with_children • ch
10
This is the best hotel in Xian and I recommend it 100%. An absolute flagship hotel of Ritz Carlton.
Pros:

This hotel was absolutely amazing.
It is modern, elegant and is situated next to shopping centre. Great staff, amazing cleaning team and great attention to details.

Cons:

Nothing - all has been perfect

2026-10-20 • via Nuitee
M
Maja • couple • gb
9
2026-10-17 • via Nuitee
D
Danielle • couple • gb
10
2026-10-17 • via Nuitee
M
Marion • couple • de
9
Schöner Aufenthalt in Xi‘an
Pros:

Wir waren für 3 Nächte im Hotel und würden es wieder buchen.
Sehr gemütlich eingerichtete Zimmer mit ausreichend Platz für Gepäck.
Frühstücks-Restaurant war sehr gut 👍 sowohl das sehr freundliche, aufmerksame und schnelle Personal als auch die Qualität und Vielfalt bei der Auswahl des Essens. Wir sind nach dem ersten enttäuschendem Frühstück in der Lounge lieber in das größere Restaurant gegangen. Trotz der Größe und vielen Gäste konnte man entspannt und ausgiebig frühstücken.

Cons:

Das Personal im Lounge-Bereich erschien uns sehr lustlos und wenig motiviert.
Tische wurden nicht vernünftig eingedeckt und das Abräumen/Abwischen (teilweise klebrige & verschmierte Tischplatten) funktionierte auch nicht.
Bestellungen wurden vergessen oder verwechselt, in einem Hotel wie Ritz-Carlton erwartet man einen besseren Service.
Zimmerreinigung war auch nicht 100%-ig zufriedenstellend, aber ok.
Bitte schult euer Personal dahingehend.

2026-10-08 • via Nuitee
F
Fran Almeida • couple • es
10
Una estancia fantástica en Xi’an
Pros:

Nos ha encantado nuestra estancia en The Ritz-Carlton Xi’an. La verdad es que hemos estado muy a gusto desde el primer momento y nos ha gustado todo, tanto el hotel como todos los detalles que hacen que la estancia sea especial.
La cama era comodísima y hemos dormido genial, que después de un día de turismo se agradece muchísimo. También cenamos en el restaurante del lobby y fue una muy buena elección, nos gustó mucho la comida.
Y, sobre todo, queremos destacar al personal. Todo el mundo fue súper atento, amable y pendiente de nosotros en todo momento, sin resultar excesivo. Se nota que cuidan mucho al huésped.
Nos vamos con muy buen recuerdo del hotel y de nuestra estancia en Xi’an. Sin duda, si volvemos a la ciudad, repetiríamos.

Cons:

Este hotel no tiene nada malo, todo correcto.

2026-09-14 • via Nuitee
C
Cristina • couple • it
10
2026-09-13 • via Nuitee
P
Pierre-Emmanuel • family_with_children • fr
10
Pros:

The rooms were very beautiful and cosy. Above all, they were decorated with great taste.

2026-09-12 • via Nuitee
F
Fernanda • couple • br
10
Excellent hotel. Very well decorated. Staff was very polite and efficient. Breakfast was superb! Would love to come back
2026-09-12 • via Nuitee
M
María Fernanda • extended_group • co
9
2026-09-10 • via Nuitee
Y
yong yan • family_with_children • us
8
如果再來西安，會優先考慮再次入住。
Pros:

員工熱情有禮，樂意為客人解決問題。

Cons:

早餐豐富，但如果能每天適當調整一下、變換款式會更好。

2026-09-06 • via Nuitee
L
Lai Hin • solo_traveller • sg
10
I would like to thank Ms Janice Goh. She welcome me with a warm smile and attended to me with patience. Explained to me
Cons:

A bit far from tourist attractions.

2026-09-05 • via Nuitee
O
Odile • solo_traveller • fr
9
Pros:

Le cadre, le service

2026-09-04 • via Nuitee
V
Vincenzo • family_with_children • it
10
2026-08-25 • via Nuitee
N
Natalia • family_with_children • ru
10
2026-08-25 • via Nuitee