Aiden Austin City Hotel

Hotels
•
Best Western
9 (327 reviews)
2200 S I H 35, Austin, Texas, 78704 , Austin , US
+1 512-444-0561

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Express check-out
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Comfortable beds
Nice pool and hot tub
Convenient, safe location
Good value for money
On-site sushi restaurant / good food options
Clean rooms noted by many guests
Pleasant hotel vibe and decor (when clean)
Cons:
Moldy/mildew smells in some rooms (room changes required)
Dirty floors and unclean common areas reported
Occasional bugs (silverfish, cockroach)
Inconsistent housekeeping
Free breakfast sometimes bland
Some rooms have small beds or outdated decor
Area not very walkable (car-dependent)

Categories

Cleanliness
7.2
Mixed cleanliness: several guests reported mold/mildew smells (some had to change rooms), dirty floors, smelly rooms and occasional bugs; other guests described rooms as clean. Overall inconsistent housekeeping.
Service
9.8
Very positive: numerous mentions of friendly, helpful and attentive staff and accommodating front desk service across many reviews.
Location
9.1
Strong location: guests call it convenient and safe, close to venues; a few noted the area isn’t very walkable and is car-dependent.
Room Quality
8.2
Generally comfortable rooms and beds noted frequently, good decor by some guests; but issues reported with small beds, outdated decor in places, odors and dirty floors for some visitors.
Amenities
9.8
Well-regarded amenities: multiple mentions of a nice pool, hot tub, hammock, sushi restaurant and ample towels; amenities are a standout for many guests.
Value for Money
9
Perceived as good value by several guests; guests noted it’s a strong value for the city and property offered.
Food and Beverage
9
Generally positive: sushi praised as fantastic, breakfast available though some guests found the free breakfast bland or lacking flavor.
Overall Experience
9.9
Overall mostly positive stays with memorable service, comfortable beds and appealing amenities; however several notable cleanliness incidents affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Recreational Amenities
Enjoy the outdoor pool, spa tub, and fitness center for a relaxing stay.

Dining and Entertainment
Savor a meal at Machi Sushi and unwind at the bar/lounge.

Featured Amenities
Access a business center, express check-out, and dry cleaning services.

A stay at Aiden Austin City Hotel offers the perfect blend of relaxation and convenience for your Austin getaway. Book now and experience the vibrant South Congress neighborhood.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9
Based on 327 reviews
Cleanliness: 7.2
Service: 9.8
Location: 9.1
Room Quality: 8.2
Amenities: 9.8
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.9
K
Kathleen • family
10
Pros:

Great overnight stay. Close to the venue I attended. Wonderful, friendly and helpful staff. Room and grounds have a great vibe.

2025-10-10 • via Nuitee
J
Jonathan • partner
10
Pros:

Everything was great

2025-10-09 • via Nuitee
S
Solange
10
Pros:

GREAT PLACE. FOOD AMAZING, CLEAN AND SAFE

2025-10-09 • via Nuitee
S
Sandra • partner
10
Pros:

Great experience! Beautiful pleace

2025-10-09 • via Nuitee
J
Jason • family
4
Pros:

Unacceptable mold and mildew smell in not one but two separate rooms. Had to go buy a candle just to mask the stench. Windows can NOT be opened to air out.

Staff was very friendly and helpful but it did not make up for the dirty floor and the smell.

Never again

2025-10-09 • via Nuitee
C
Carol • friends
10
Pros:

Extremely quiet, cheerful engaging staff, ample towels, comfortable mattress, nice pool.

2025-10-08 • via Nuitee
A
Arianna
8
Pros:

Good and safe Location.

2025-10-08 • via Nuitee
J
john
8
Pros:

Good breakfast!

2025-10-07 • via Nuitee
M
Margot • family_with_children
6
Pros:

I’ve stayed here often and this time it looked a bit “not it’s best”. The hotel outside looked a bit unclean and the inside looked like it could use a cleaning. Outside walkways could use a power wash. Elevator was dirty, floors and mirrors. Our room smelt like body odor. Staff was very nice. I hope this place cleans up. Won’t be staying again if not.

2025-10-06 • via Nuitee
A
Amanda
10
Pros:

Clean rooms. Didn't stay around the hotel much but everything was nice and clean. Easy to get around from this location.

2025-10-05 • via Nuitee
E
emily • friends
6
Pros:

staff was super nice and friendly . the room had dirty floors unfortunately:(

2025-10-05 • via Nuitee
S
Sandra • partner
10
Pros:

Good value!

2025-10-03 • via Nuitee
A
Arturo
10
Pros:

it was clean and the staff was helpful.

2025-10-03 • via Nuitee
M
Maria • family_with_children
10
Pros:

Shops were less then 30 minutes drive and room was well kept and clean love the decor and friendly atmosphere and staff.

2025-10-02 • via Nuitee
J
Jamie
10
Pros:

Everything was wonderful. The bed and pillows where so comfortable. I loved the decor and wall paper in the room!

2025-10-01 • via Nuitee
T
Tim
4
Pros:

Had to switch to a 3rd room due to moldy smell in the first two

2025-10-01 • via Nuitee
C
CAROLINE
10
Pros:

Great rooms, great breakfast, friendly staff, beautiful pool area and comfy beds! We enjoyed our stay!

2025-09-30 • via Nuitee
B
Bonnie
8
Pros:

My room was clean and the bed was very comfortable. Staff were great- friendly and attentive without being overbearing. The area around the hotel isn't really walkable, but Austin is pretty car dependent. I can't think of anything I would change. It's a really good value for a really great city.

2025-09-30 • via Nuitee
J
jean
8
Pros:

Front desk

2025-09-29 • via Nuitee
S
Sunshine
10
Pros:

Was a wonderful stay… thank you for the fun memories. The sushi was fantastic. The free breakfast could have used some flavor.

2025-09-29 • via Nuitee