Wyndham Garden Norfolk Downtown

Hotels
•
Wyndham Garden
6.7 (1526 reviews)
700 Monticello Avenue , Norfolk , us
+1 757-986-9573

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
5.16
Mentioned issues with bugs in the bed and a room that smelled like weed led to a perception of poor cleanliness.
Service
7.63
Mixed sentiments, with some positive mentions of helpful staff, particularly Ms. Debra Henry, offset by negative experiences with unprofessional staff.
Location
8.67
Guests appreciated the location as being near food and entertainment, favorable for their stay.
Room Quality
5.12
Problems with room heat and insufficient amenities affected the perceived room quality.
Amenities
7.15
Amenities were decent, but issues such as AC problems and missing room fixtures lowered the score.
Value for Money
6.11
The $15 breakfast charge and $30 parking fee were noted as drawbacks, affecting perceived value for money.
Food and Beverage
7.16
General appreciation for food quality, especially breakfast, despite some negative experiences.
Overall Experience
6.63
Overall sentiment was mixed, with some guests having good experiences while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:50

Property Description

Convenient Location
Situated across from Norfolk Scope Arena and Chrysler Hall, the Wyndham Garden Norfolk Downtown offers easy access to major event venues.

Comfortable Accommodations
Each guestroom is equipped with modern amenities including free WiFi, cable TV, coffee maker, refrigerator, microwave, and hairdryer for a relaxing stay.

Dining and Recreation
Enjoy delicious meals at The Black Tuna Bar & Grill, relax by the outdoor pool, and stay active at the fitness and business centers during your stay.

Plan your next visit to Norfolk, Virginia and experience the convenience and comfort of Wyndham Garden Norfolk Downtown.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Guest Reviews

6.7
Based on 1526 reviews
Cleanliness: 5.16
Service: 7.63
Location: 8.67
Room Quality: 5.12
Amenities: 7.15
Value for Money: 6.11
Food and Beverage: 7.16
Overall Experience: 6.63
T
Tina • family_with_children • us
9
Pros:

MOST OF MY FAMILY WAS ABLE TO GET ROOMS WHICH SURPRISED ME BECAUSE WHEN I BOOKED MY ROOM ON SATURDAY.I RECEIVED A MESSAGE THAT THERE WERE NO MORE DOUBLE ROOMS AVAILABLE.
BREAKFAST WAS GREAT, I FELT SORRY FOR THE WAITRESS BECAUSE SHE WAS NEW; SHE DID A GREAT JOB BUT ONE PART OF OUR FAMILY HAD AROUND 16 PEOPLE STAGGERED AT TIMES.

Cons:

CONSIDERING THE ADDED COST OF PARKING, IT WAS A BIT OF A STRUGGLE TO GET THOSE THAT HAD CHALLENGING MOBILITY ISSUES INSIDE AND THE DRIVERS HAD TO GO A GOOD DISTANCE TO GET BACK TO THE ROOMS.

2026-08-28 • via Nuitee
G
George • couple • us
8
2026-08-27 • via Nuitee
P
Pablo • couple • es
8
2026-08-26 • via Nuitee
S
stephanie • couple • us
10
2026-08-26 • via Nuitee
L
LT • couple • us
5
I will never go back. I can't believe that Wyndham endorses this location.
Pros:

I never had to pay for parking before. The comforter on the bed was filthy. The bathtub had hair in it.

Cons:

Paying to park, clean bedding,, more than one elevator in operation

2026-08-25 • via Nuitee
A
Antonio • couple • us
1
2026-08-25 • via Nuitee
J
Jennifer • extended_group • us
5
Great customer service, property maintenance needs improvement.
Pros:

Great Customer Service after problems presented was very accommodating.

Cons:

-Restaurant: 2 hours for a cheese quesadilla. Meal was comped. Restaurant not busy. Bar busy.
-Shower ADA bar broke off while using
-Toilet clogged
-Bathroom walls falling apart
-Bathroom rolling door was off track when arrived-had to put it back on.
-Smoke detector started beeping in middle of night
-Rain came in 11th floor hotel room windows during severe rain
-Called about our dogs barking at this pet friendly hotel after leaving dogs in crate for 30 mins

2026-08-24 • via Nuitee
W
washington • family_with_children • us
5
Cloudy with a chance of meatballs!
Pros:

Room was very nice, clean and comfortable.

Cons:

Elevator inoperable thru most of my stay resulting in having to use stairs and freight elevator! Also, extreme rain resulted in my car flooded the interior!

2026-08-24 • via Nuitee
V
Vivian • couple • us
6
Based on stay price did not match accommodation
Pros:

Clean and personable staff

Cons:

Elevator. Not working had to wait on service elevator on arrival day. Remaining of time 1 elevator working.

2026-08-24 • via Nuitee
A
Anastasia • family_with_children • us
1
We lasted 30 minutes then immediately got a new hotel.
Pros:

Staff were friendly

Cons:

All 4 elevators were broken leaving every employee and guest to use the service elevator. No AC in the service elevator area. 20 minutes wait to get on.

2026-08-24 • via Nuitee
E
Edwin • couple • ca
8
2026-08-23 • via Nuitee
D
Da’Jarek • couple • us
8
2026-08-22 • via Nuitee
R
Rich • solo_traveller • us
7
2026-08-22 • via Nuitee
K
kasey • couple • us
6
we stayed for a concert
Pros:

clean

Cons:

the drive way and parking lot

2026-08-22 • via Nuitee
Y
Yvette • family_with_children • us
9
Pros:

Very clean, great location and city view

Cons:

Additional parking fee

2026-08-22 • via Nuitee
J
Jose • couple • us
8
2026-08-22 • via Nuitee
T
Teela • couple • us
1
Stickey fingers
Pros:

It was clean and pet friendly!!!

Cons:

There are plenty of kids roaming the property. I’m not sure if they’re actually hotel guests, but every time we’ve stayed here, there have been a LOT of them.

Now, here’s where the real fun begins…

We checked out and realized about an hour after leaving that we had accidentally left two very important items behind. We immediately called the hotel—SAME DAY—and were told that management and housekeeping would contact us.

What followed was almost a month of charades.

We were sent in circles, repeatedly told that our belongings were in Lost & Found and were supposed to be secured until the rightful owner claimed them. We called. We followed up. We waited. We followed up again.

Then, after nearly a month, the manager sends us a passive-aggressive message regarding the very items we had been trying to retrieve the same day we discovered they were missing.

At this point, I have no other conclusion to draw: someone stole our belongings. And considering these items were reportedly in Lost & Found and secured by hotel staff, that means someone on the property had access to them.

I have stayed here multiple times, but after this experience, I will NEVER stay here again.

You can lose a lot of things at a hotel—but you shouldn’t lose your belongings because someone working there decided they were theirs.

Absolutely unacceptable. Thieves.

2026-08-22 • via Nuitee
L
Lori • couple • us
4
Unfortunately I would never stay there again.
Pros:

The bed was comfortable

Cons:

The lobby was nice, but the floors and hallways themselves seemed rundown and there was only one elevator working when we checked in. The morning we left, none of the elevators were working. We were on the 8th floor!! if we hadn’t called the front desk to ask if there was a Service elevator, we would’ve had to drag all of our stuff and our ourselves down 16 flights of stairs.

2026-08-21 • via Nuitee
C
Cortney • couple • us
1
2026-08-20 • via Nuitee
G
Gilson • solo_traveller • us
8
Fair price for a good stay
Pros:

The location of the hotel was decently close to downtown.

Cons:

How long it would take for staff to carry out a request for towels or cleanings of the room.

2026-08-20 • via Nuitee