Wyndham Garden Norfolk Downtown

Old and run down with a pretty pathetic staff

The property is older, and the attempts to keep it looking current are patches instead of proper repairs and renovations.

I am extremely disappointed with the lack of communication and concern from hotel management regarding a serious safety incident.

During our stay, the mirrored sliding closet door came off its hinges and fell onto my child, who is under two years old. I immediately reported the incident, and while maintenance did come to repair the door, the handling of the situation afterward was unacceptable.

I repeatedly requested to speak with a manager and was continuously told that someone would contact me. After waiting over a day without receiving any communication, I reached out again myself. When I finally spoke with management, I was simply told there was nothing they could do. No apology beyond the initial conversation, no offer of a refund, no complimentary stay, and no other effort was made to address what happened.

This was not a minor inconvenience—it was a serious safety issue involving a young child. I expected management to take the incident more seriously and demonstrate genuine concern for my family’s well-being.

I would still appreciate being contacted by someone with the authority to properly address this matter and discuss an appropriate resolution.

My refrigerator was rusty on top, The freezer was iced over, melted during the night and water leaked in the floor, the bedroom floor is scarred very badly at entry site(looked like it was cut with shape object), I used a towel to dry water from floor and room services made bed and left towel exactly where it was. Floor 11 hallway extremely hot, ice machine not functioning, no ice bag in ice holder, elevators did not work most of the weekend. Some guest were stuck in elevator on 2 different times I am aware of over my 2 days. Stairs and Staff elevator use at times.

The pictures online were very misleading. The room was ok but all the furniture was beat up the remote was missing parts and the tv looked like it had been hit. There was a terrible smell throughout the hotel the downstairs bathrooms were unusable. It smelled like marijuana throughout the hotel and smelled like a sewer outside of the hotel. The toilet in our room would flush once then I would have to take off the back cover and mess with the parts to get it to fill back up. Not a very enjoyable experience luckily spent most of the time away from the hotel.

Elevators breaking, first room was dirty and falling apart but they did move us. Just a bit run down.

We didn’t even stay. There was a quality control check being done. One person in like waiting to check in said her friend’s room was not cleaned and had a hairball in the sheets. Another man that checked in came back down because they gave him a room that was already occupied. I canceled and left with my two children. No way was I signing up to stay at this circus of problems.

The room wasn’t as clean. The bed wasn’t comfortable and the shower systems wasn’t working. The drainage of the tub wouldn’t go down and it has hair and other guest particles in the tub. We couldn’t take a comfortable shower without the tub overflowing.

Dated, dark, smelled horrible in the hallways

One of the four elevators worked consistently. Several times, folks were getting stuck on another elevator. The hotel is run-down and has seen better days. Half of the outlets in my room worked.