DoubleTree by Hilton Hotel Jacksonville Airport

Hotels
•
Doubletree by Hilton
8.1 (1301 reviews)
2101 Dixie Clipper Drive , Beeghly Heights , us
+1 904-741-1997

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location near the airport
Comfortable beds and nice breakfast options
Cons:
Cleanliness issues with rooms
Some rooms had maintenance problems
Additional charges for breakfast not expected

Categories

Cleanliness
7.56
Several reviews mentioned issues like dirty rooms and stained conditions.
Service
9.03
Staff were described as friendly and helpful, with specific compliments towards reception and bar staff.
Location
8.57
Convenient location near the airport and shuttle service mentioned positively.
Room Quality
7.02
Various comments indicated rooms were basic and some had maintenance issues.
Amenities
8.05
Overall amenities were seen as decent, but some expected features like streaming services were lacking.
Value for Money
7.51
Some reviews indicated that price did not match quality, especially regarding food costs.
Food and Beverage
8.56
Breakfast options were positively reviewed, although some noted extra charges.
Overall Experience
8.53
While there were negatives, the overall sentiment was positive with noted comfort during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Luxurious Amenities
DoubleTree by Hilton Hotel Jacksonville Airport offers an outdoor pool and free WiFi access. Rooms are equipped with modern essentials like a flat-screen TV and small refrigerator.

Convenient Facilities
Guests can enjoy a 24-hour fitness centre, luggage storage, and meeting spaces. The on-site Frequency Restaurant & Lounge serves delicious meals throughout the day.

Prime Location
Located just 1 km from Jacksonville International Airport, this hotel is a short drive from popular attractions like EverBank Field, Jacksonville Landing/Riverwalk, and Jacksonville Zoo & Gardens. Experience comfort and convenience at DoubleTree by Hilton Hotel Jacksonville Airport.

Important information:

A surcharge of USD 50 applies for departures before normal check-out hours and for departures after 13:00. All requests are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 51.43
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 1301 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.57
Room Quality: 7.02
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.56
Overall Experience: 8.53
T
Tekeda • extended_group • us
9
2026-08-08 • via Nuitee
K
karen • couple • us
9
Nice overnight stay
Pros:

Close to airport

Cons:

There is musty smell in the hallways from the air conditioning

2026-08-03 • via Nuitee
A
Avery • couple • us
10
2026-07-25 • via Nuitee
C
Caroline • solo_traveller • ch
1
Poor management
Pros:

Nothing: on arrival, no room available, even though the confirmation had been received and the room paid for.
For the past week I have had no answer from this hotel, dishonest people, unable to manage a hotel

Cons:

Customer Management

On arrival, no room available, even though the confirmation had been received and the room paid for. No offer of help, it was 10:30 p.m., I had to look for another hotel alone.
For the past week I have had no answer from this hotel, dishonest people, unable to manage a hotel.

Never again a Hilton Hotel

2026-07-25 • via Nuitee
T
Tschida • solo_traveller • us
10
Pros:

Just awesome

Cons:

Nothing to complain about

2026-07-25 • via Nuitee
K
kamillab803 • Business
10
Delightful
Pros:

My stay here was lovely!! The ambience is beautiful, my bed was soft and comfy, and looking out the window made me feel like I was in a resort. But the Star of the show was my coffee experience !!! As I checked out this morning I stopped by the coffee shop near the front desk. This wonderful fellow by the name of Bert made my Latte and my day!!! Both were delightful…best coffee I’ve had in a while!!! I left here smiling, and definitely plan to return. Thanks DoubleTree and Bert for the wonderful experience. 💙✈️🌐

2026-07-23 • via Tripadvisor
D
Dawn • solo_traveller • pr
4
2026-07-23 • via Nuitee
P
patrick • couple • gb
8
Pros:

Great staff in restaurant and bar

2026-07-23 • via Nuitee
P
patrick • couple • gb
8
Pros:

Staff in restaurant and bar were amazingly friendly

2026-07-23 • via Nuitee
J
Jennifer • couple • us
6
2026-07-23 • via Nuitee
A
Asya • solo_traveller • us
1
Pros:

Parking fees

Cons:

Room carpet moldy

2026-07-22 • via Nuitee
R
Rene • solo_traveller • ch
9
Pros:

sehr nettes Personal von der Reception bis zum Restaurant

2026-07-21 • via Nuitee
C
Clarence • couple • us
10
2026-07-20 • via Nuitee
A
Abdulhakeem • couple • us
7
Pros:

The price , the closeness to the airport, the AC in the room

Cons:

No AC in the hallway or the elevators. Check in time is 4 pm (why not 3 pm or even earlier, as a hotel that is close to the airport)

2026-07-20 • via Nuitee
P
Patrick • family_with_children • us
10
2026-07-20 • via Nuitee
R
Robert • couple • us
7
Good stay but no tru Entertainment for as the tv apps and selections
Pros:

The room was amazing and view

Cons:

The Tv selections No Netflix or other apps you can watch. Just regular basic programming 👎🏾

2026-07-19 • via Nuitee
S
Sunshine15278974910 • Business
10
Guest amenities
Pros:

The coffee shop and Mr Burt is amazing! Highlight of my visit

2026-07-17 • via Tripadvisor
5
562solomonm • Business
2
Not worth it ..
Pros:

Location to the airport is great , but that’s the only thing great about this hotel, the rooms stink, I was told I could receive points with purchases but when I ate at the hotels restaurant, and spent $60 they wouldn’t let me get my points. Service at the front desk is trash, the waitress was in the restaurant lovely , had great recommendations.

I’ve been here 3-4 times before and was never told the lie about my Hilton honors that I was told today. Definitely won’t come back here…

2026-07-14 • via Tripadvisor
J
Jeasica • solo_traveller • us
5
Stayed because of the distance from the hotel but was very put off by hotel upkeep. It was not a comfortable stay for t
Pros:

The staff

Cons:

The doors would not unlock and the room was very warm with no temperature control

2026-07-12 • via Nuitee
N
Nicolas • couple • us
3
Only stay there if your flight gets canceled.
Pros:

Location.

Cons:

Sheets were not washed.

2026-07-11 • via Nuitee