DoubleTree by Hilton Hotel Jacksonville Airport

Hotels
•
Doubletree by Hilton
8.1 (1259 reviews)
2101 Dixie Clipper Drive , Jacksonville , us
+1 904-741-1997

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location near the airport
Comfortable beds and nice breakfast options
Cons:
Cleanliness issues with rooms
Some rooms had maintenance problems
Additional charges for breakfast not expected

Categories

Cleanliness
7.56
Several reviews mentioned issues like dirty rooms and stained conditions.
Service
9.03
Staff were described as friendly and helpful, with specific compliments towards reception and bar staff.
Location
8.57
Convenient location near the airport and shuttle service mentioned positively.
Room Quality
7.02
Various comments indicated rooms were basic and some had maintenance issues.
Amenities
8.05
Overall amenities were seen as decent, but some expected features like streaming services were lacking.
Value for Money
7.51
Some reviews indicated that price did not match quality, especially regarding food costs.
Food and Beverage
8.56
Breakfast options were positively reviewed, although some noted extra charges.
Overall Experience
8.53
While there were negatives, the overall sentiment was positive with noted comfort during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Luxurious Amenities
DoubleTree by Hilton Hotel Jacksonville Airport offers an outdoor pool and free WiFi access. Rooms are equipped with modern essentials like a flat-screen TV and small refrigerator.

Convenient Facilities
Guests can enjoy a 24-hour fitness centre, luggage storage, and meeting spaces. The on-site Frequency Restaurant & Lounge serves delicious meals throughout the day.

Prime Location
Located just 1 km from Jacksonville International Airport, this hotel is a short drive from popular attractions like EverBank Field, Jacksonville Landing/Riverwalk, and Jacksonville Zoo & Gardens. Experience comfort and convenience at DoubleTree by Hilton Hotel Jacksonville Airport.

Important information:

A surcharge of USD 50 applies for departures before normal check-out hours and for departures after 13:00. All requests are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 51.43
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 1259 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.57
Room Quality: 7.02
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.56
Overall Experience: 8.53
A
Avery • couple • us
10
2026-07-25 • via Nuitee
T
Tschida • solo_traveller • us
10
Pros:

Just awesome

Cons:

Nothing to complain about

2026-07-25 • via Nuitee
C
Caroline • solo_traveller • ch
1
Poor management
Pros:

Nothing: on arrival, no room available, even though the confirmation had been received and the room paid for.
For the past week I have had no answer from this hotel, dishonest people, unable to manage a hotel

Cons:

Customer Management

On arrival, no room available, even though the confirmation had been received and the room paid for. No offer of help, it was 10:30 p.m., I had to look for another hotel alone.
For the past week I have had no answer from this hotel, dishonest people, unable to manage a hotel.

Never again a Hilton Hotel

2026-07-25 • via Nuitee
J
Jennifer • couple • us
6
2026-07-23 • via Nuitee
P
patrick • couple • gb
8
Pros:

Great staff in restaurant and bar

2026-07-23 • via Nuitee
D
Dawn • solo_traveller • pr
4
2026-07-23 • via Nuitee
P
patrick • couple • gb
8
Pros:

Staff in restaurant and bar were amazingly friendly

2026-07-23 • via Nuitee
A
Asya • solo_traveller • us
1
Pros:

Parking fees

Cons:

Room carpet moldy

2026-07-22 • via Nuitee
R
Rene • solo_traveller • ch
9
Pros:

sehr nettes Personal von der Reception bis zum Restaurant

2026-07-21 • via Nuitee
C
Clarence • couple • us
10
2026-07-20 • via Nuitee
A
Abdulhakeem • couple • us
7
Pros:

The price , the closeness to the airport, the AC in the room

Cons:

No AC in the hallway or the elevators. Check in time is 4 pm (why not 3 pm or even earlier, as a hotel that is close to the airport)

2026-07-20 • via Nuitee
P
Patrick • family_with_children • us
10
2026-07-20 • via Nuitee
R
Robert • couple • us
7
Good stay but no tru Entertainment for as the tv apps and selections
Pros:

The room was amazing and view

Cons:

The Tv selections No Netflix or other apps you can watch. Just regular basic programming 👎🏾

2026-07-19 • via Nuitee
J
Jeasica • solo_traveller • us
5
Stayed because of the distance from the hotel but was very put off by hotel upkeep. It was not a comfortable stay for t
Pros:

The staff

Cons:

The doors would not unlock and the room was very warm with no temperature control

2026-07-12 • via Nuitee
N
Nicolas • couple • us
3
Only stay there if your flight gets canceled.
Pros:

Location.

Cons:

Sheets were not washed.

2026-07-11 • via Nuitee
V
Veronica • couple • us
10
2026-07-08 • via Nuitee
L
Laverne • couple • us
9
2026-07-07 • via Nuitee
M
Marianne • couple • no
10
2026-07-06 • via Nuitee
S
Sara • couple • us
8
2026-07-06 • via Nuitee
M
Micheline Noa • solo_traveller • us
9
Pros:

Proximity to the airport.

Cons:

Lack of finding signage from rooms/zigzag hallways to the lobby and elevator.

2026-07-05 • via Nuitee