St Charles Coach House, an Ascend Collection Hotel

Hotels
Ascend Collection
9 (943 reviews)
2001 St. Charles Avenue , New Orleans , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Bed bugs reported

Categories

Cleanliness
7.39
Several negative comments regarding restroom cleanliness and signs of bed bugs indicate significant cleanliness issues.
Service
9.86
Numerous mentions of friendly and accommodating staff, showing a positive sentiment about service.
Location
9.9
Great location with easy access to streetcars and nearby restaurants and bars, positively noted by multiple guests.
Room Quality
7.85
General comfort was mentioned, but issues with bedding and cleanliness impacted the overall room quality perception.
Amenities
9.38
Free off-street parking and complimentary coffee were positively received, though limited mention overall.
Value for Money
9.34
Overall value perception mentioned but impacted by complaints about extra charges and lack of certain amenities.
Food and Beverage
9.39
Only positive mention was for free coffee, suggesting a need for improvement in this area but it's acceptable for a hotel tier.
Overall Experience
8.86
Despite serious complaints about cleanliness and room issues, the location and service brought up overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:32

Property Description

Convenient Location
Located in the heart of the Lower Garden District in New Orleans, St Charles Coach House, Ascend Hotel Collection is centrally positioned near popular attractions such as Lafayette Cemetery, Morial Convention Center, and Mercedes-Benz Superdome, offering easy access to the city's key destinations.

Modern Amenities
Experience comfort and convenience in our 3-star hotel equipped with essential amenities including air conditioning, flat-screen TVs, and free WiFi. Unwind in our well-appointed rooms featuring a coffee machine, fridge, and private bathrooms with complimentary toiletries.

Business and Leisure Facilities
Whether you're here for work or leisure, our hotel provides a business center for your professional needs and vending machines for quick snacks and drinks. Relax on our terrace or explore nearby attractions like Bourbon Street and Uptown New Orleans Historic District.

Book your stay at Ascend Hotel St Charles for a memorable New Orleans experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 943 reviews
Cleanliness: 7.39
Service: 9.86
Location: 9.9
Room Quality: 7.85
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
D
Debbie couple us
10
Will stay here again..Geoffrey was a great host
Pros:

Location

Cons:

Construction next door

2026-05-29 via Nuitee
K
Kyle solo_traveller us
10
Pros:

Everything.

2026-05-28 via Nuitee
R
Richard solo_traveller nl
10
Heerlijk hotel
Pros:

De kamer was heerlijk groot. Heel goed bed. Schoon. Overal is aan gedacht. Auto gratis parkeren in hun parkeergarage. Je stapt zo in de streetcar en gaat de stad in.

Cons:

Niets

2026-05-28 via Nuitee
X
xianic7 NONE
10
Great stay
Pros:

we got a great room, very spacious, and clean, instructions were very clear on arrival and we really had no issues and have no reason to not give this hotel a 10/10 review. would absolutely stay again.

2026-05-27 via Tripadvisor
J
Jana couple us
10
Pros:

Location, clean

2026-05-26 via Nuitee
R
robbrady2026 NONE
4
Moved to Another Hotel
Pros:

Moved to another hotel. Beds not comfortable, Parking garage filthy as are stairwells. Neither have been cleaned in years. Behavior of staff toward each other in front of guests was very unprofessional. Unexpected charge on bill for use of safe that was not used.

2026-05-25 via Tripadvisor
H
Hickerson solo_traveller us
7
2026-05-25 via Nuitee
D
debbiebC1380ZV NONE
10
Great location and amenities
Pros:

We were in New Orleans for a wedding and this property was perfect for us. The room was spacious and well appointed. We had 2 desk areas so we each had a place to use our computer/iPad. The staff there was very friendly, helpful and attentive to any request we had. We would definitely stay at this property again as the location is great.

2026-05-22 via Tripadvisor
M
Mary couple us
8
Very convenient comfortable spot with friendly staff and easy access.
Pros:

The staff was incredibly helpful and friendly! I had a problem with my stay (which was my fault,because I booked with different bookings and I had to change rooms), and they were super helpful in accommodating me and making sure it was easy to do. They went above and beyond.

Cons:

I think there should've been more food options. I was pretty surprised there was so little. That was the only thing I could say was below my expectations.

2026-05-22 via Nuitee
L
Lgmorgan NONE Opelika, Alabama
10
Favorite place to stay
Pros:

I have stayed at many different places in New Orleans, but this is by far my favorite. It is located in the perfect spot on St. Charles Avenue. There are many food options in walking distance. The trolley runs right in front of the hotel, if you need to travel further. The parking is included, which is a major plus. Friendly and welcoming staff. It is always super clean and comfortable. This will always be my first choice for a stay in New Orleans.

2026-05-21 via Tripadvisor
E
Elizabeth solo_traveller us
10
Saint Charles tier in my book!
Pros:

This location is top notch. I liked that there is free covered parking and roof top parking at this property. The lobby area is is definitely the look and feel of New Orleans. I enjoyed the quality of the sheets and the pillows in the room. I like the fact that room space was separated out by the bedroom, the sitting area and the bathroom.
Well maintained, comfortable & quality in the choice of curtains, carpet and the tiles. An A1 hotel selection.

Cons:

NA

2026-05-21 via Nuitee
R
ronniesessum14 NONE
10
Ronnie
Pros:

The room was wonderful the staff was also wonderful the only drawback there was no breakfast but there was a decent breakfast about two blocks away. I would stay here again if I ever came back to New Orleans

2026-05-20 via Tripadvisor
H
Hazelton family_with_children us
9
Excellent value.
Pros:

The staff were super accommodating and helpful, they helped explain the street car system and got us an early check in after an extremely long flight, and we got an awesome room on the balcony floor, it was super spacious and the balcony was so lovely to relax on. The staff really made the stay extra awesome. LOVED the green water carafe's in the room. Balcony was very clean and loved the decor and spaciousness.

Cons:

1 corner lamp didn't work in the room, and there was someone else's trash in one of the trash cans, pretty minor. Overall the room was clean though. Wifi seemed weak. Should be instructions next to water carafe on where to fill up water!

2026-05-20 via Nuitee
K
Kathleen couple us
10
Awesome stay!
Pros:

Clean , parking free and staff were friendly ! Great coffee shop next door and street car stop in front of hotel !

Cons:

Nothing !

2026-05-19 via Nuitee
A
Andrea family_with_children cl
7
Pros:

Habitaciones cómodas y amplias.

Cons:

Ls almohadas muy duras, y están construyendo al lado del hotel, por lo que desde antes de las 7 am comienza un ruido terrible que hace imposible dormir.

2026-05-19 via Nuitee
K
kerri803 NONE McKinney, Texas
10
Perfection!!
Pros:

Clean and beautifully decorated!! Loved every minute! So clean and every detail attended to! Will stay again!!

2026-05-18 via Tripadvisor
J
jwages2026 NONE
10
Wedding trip
Pros:

Great location, nice room, friendly staff nice secure parking area. Trolley line right out front is a bonus

2026-05-18 via Tripadvisor
G
Gordon couple us
10
We certainly enjoy our stay
Pros:

Location was excellent!

Cons:

All good

2026-05-14 via Nuitee
K
Kindall solo_traveller us
10
2026-05-13 via Nuitee
J
johnwiley70 NONE
10
Excellent stay
Pros:

We chose this property mainly due to its location in the garden district and the price. We were more than happy with our choice and highly recommend it. Marcy at the front desk was extremely friendly, helpful and accommodating. This is a very cute boutique hotel with lots of charm. The rooms had a refrigerator, coffee maker and bar area. There is a convenience store right next door and the trolley stop a few steps away. We very happy with our stay.

2026-05-11 via Tripadvisor