St Charles Coach House, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (1032 reviews)
2001 St. Charles Avenue , New Orleans , US
+1 504-558-9966

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Bed bugs reported

Categories

Cleanliness
7.39
Several negative comments regarding restroom cleanliness and signs of bed bugs indicate significant cleanliness issues.
Service
9.86
Numerous mentions of friendly and accommodating staff, showing a positive sentiment about service.
Location
9.9
Great location with easy access to streetcars and nearby restaurants and bars, positively noted by multiple guests.
Room Quality
7.85
General comfort was mentioned, but issues with bedding and cleanliness impacted the overall room quality perception.
Amenities
9.38
Free off-street parking and complimentary coffee were positively received, though limited mention overall.
Value for Money
9.34
Overall value perception mentioned but impacted by complaints about extra charges and lack of certain amenities.
Food and Beverage
9.39
Only positive mention was for free coffee, suggesting a need for improvement in this area but it's acceptable for a hotel tier.
Overall Experience
8.86
Despite serious complaints about cleanliness and room issues, the location and service brought up overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:32

Property Description

Convenient Location
Located in the heart of the Lower Garden District in New Orleans, St Charles Coach House, Ascend Hotel Collection is centrally positioned near popular attractions such as Lafayette Cemetery, Morial Convention Center, and Mercedes-Benz Superdome, offering easy access to the city's key destinations.

Modern Amenities
Experience comfort and convenience in our 3-star hotel equipped with essential amenities including air conditioning, flat-screen TVs, and free WiFi. Unwind in our well-appointed rooms featuring a coffee machine, fridge, and private bathrooms with complimentary toiletries.

Business and Leisure Facilities
Whether you're here for work or leisure, our hotel provides a business center for your professional needs and vending machines for quick snacks and drinks. Relax on our terrace or explore nearby attractions like Bourbon Street and Uptown New Orleans Historic District.

Book your stay at Ascend Hotel St Charles for a memorable New Orleans experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1032 reviews
Cleanliness: 7.39
Service: 9.86
Location: 9.9
Room Quality: 7.85
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
Z
Zipporah • family_with_children • us
10
2026-09-18 • via Nuitee
T
Thomas • couple • at
8
Pros:

Gute Lage

2026-09-18 • via Nuitee
E
Emanuele • solo_traveller • it
7
Pros:

La struttura nuova e pulita. Il parcheggio privato coperto in garage. La posizione buona proprio davanti la fermata del tram che porta a bourbon street

Cons:

Lo staff poco cordiale, la pulizia della camera effettuata solo 1 volta su richiesta, l assenza di colazione inclusa nella prenotazione visto il prezzo pagato non proprio economico.

2026-09-17 • via Nuitee
A
Ashley • family_with_children • us
4
It was ok but definitely could’ve been a lot better
Pros:

There was no breakfast no refreshments anything

Cons:

There was no lobby no breakfast not a good view from my room refrigerator didn’t get cold no extra tissue rolls in the bathrooms no bar or beverages

2026-09-15 • via Nuitee
Q
Quinnita • family_with_children • us
9
2026-09-14 • via Nuitee
K
Kelly • couple • us
9
2026-09-14 • via Nuitee
L
Lori • extended_group • us
9
Perfect for our weekend stay.
Pros:

Everyone was very friendly! Accommodated our truck and boat trailer. Supplied an extra blanket when asked. Loved the elevator wallpaper!

Cons:

Minor but would have liked an option to eat breakfast before taking the trolley.

2026-09-12 • via Nuitee
T
Trojan • solo_traveller • at
8
Pros:

Direkt am der Strasse Parkplatz war dabei. In das French Quater bequem mit der Straßenbahn. Kaffee neben der Rezeption gratis zum selber holen. Das war top! Zimmer wurde nicht nach der 1 Nacht gemacht bzw Handtücher gewechselt das hätten wir sagen müssen das wir es wollen.

Cons:

Die Angestellten Damen hatten kaum Interesse an irgendetwas...nur das Handy in der Hand. Ein Herr war sehr freundlich

2026-09-12 • via Nuitee
M
Melicia • couple • us
10
Definitely would recommend!
Pros:

Loved the ambience! Great value for what we were looking for! Beds were comfy!

Cons:

Air conditioning issues

2026-09-11 • via Nuitee
D
Darren • couple • us
9
2026-09-11 • via Nuitee
G
Guzzon • solo_traveller • it
9
2026-09-11 • via Nuitee
B
Brewe • solo_traveller • de
9
2026-09-11 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Staff was excellent, hotel was clean and in a great location.

2026-09-10 • via Nuitee
D
Derek • solo_traveller • us
10
2026-09-10 • via Nuitee
C
Crystal • couple • us
8
2026-09-08 • via Nuitee
A
Antwan • family_with_children • us
10
2026-09-08 • via Nuitee
W
Witcher • extended_group • us
10
2026-09-07 • via Nuitee
R
Robyne • couple • us
9
Excellent
2026-09-06 • via Nuitee
N
Nikita • solo_traveller • us
10
2026-09-04 • via Nuitee
E
Emily • couple • us
10
Perfektes Hotel
Pros:

Sauber, modern, großer Raum, tolle Ausblick, überwachte kostenlose Parkgarage.

Cons:

Kein Frühstück

2026-09-04 • via Nuitee