St Charles Coach House, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (992 reviews)
2001 St. Charles Avenue , New Orleans , us
+1 504-558-9966

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Bed bugs reported

Categories

Cleanliness
7.39
Several negative comments regarding restroom cleanliness and signs of bed bugs indicate significant cleanliness issues.
Service
9.86
Numerous mentions of friendly and accommodating staff, showing a positive sentiment about service.
Location
9.9
Great location with easy access to streetcars and nearby restaurants and bars, positively noted by multiple guests.
Room Quality
7.85
General comfort was mentioned, but issues with bedding and cleanliness impacted the overall room quality perception.
Amenities
9.38
Free off-street parking and complimentary coffee were positively received, though limited mention overall.
Value for Money
9.34
Overall value perception mentioned but impacted by complaints about extra charges and lack of certain amenities.
Food and Beverage
9.39
Only positive mention was for free coffee, suggesting a need for improvement in this area but it's acceptable for a hotel tier.
Overall Experience
8.86
Despite serious complaints about cleanliness and room issues, the location and service brought up overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:32

Property Description

Convenient Location
Located in the heart of the Lower Garden District in New Orleans, St Charles Coach House, Ascend Hotel Collection is centrally positioned near popular attractions such as Lafayette Cemetery, Morial Convention Center, and Mercedes-Benz Superdome, offering easy access to the city's key destinations.

Modern Amenities
Experience comfort and convenience in our 3-star hotel equipped with essential amenities including air conditioning, flat-screen TVs, and free WiFi. Unwind in our well-appointed rooms featuring a coffee machine, fridge, and private bathrooms with complimentary toiletries.

Business and Leisure Facilities
Whether you're here for work or leisure, our hotel provides a business center for your professional needs and vending machines for quick snacks and drinks. Relax on our terrace or explore nearby attractions like Bourbon Street and Uptown New Orleans Historic District.

Book your stay at Ascend Hotel St Charles for a memorable New Orleans experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 992 reviews
Cleanliness: 7.39
Service: 9.86
Location: 9.9
Room Quality: 7.85
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
L
Lakeisha • couple • us
10
2026-07-23 • via Nuitee
D
Diana • couple • us
10
Great location, clean, friendly staff,
Pros:

Clean well designed

Cons:

It would be awesome if they had a hotel bar

2026-07-23 • via Nuitee
T
Teri • family_with_children • us
10
We loved it and will stay there again if we ever stay overnight
Pros:

We loved the location and the staff was very friendly. The drunk monkey wallpaper in the elevator was fabulous. We felt safe and were able to walk to everywhere we needed to go from the hotel easily and not move our car. It was close to everything: restaurants, bars, the tattoo shop we came to NOLA specifically for and a drug store we needed to stop in

Cons:

In the shower, there was a dispenser for shampoo, conditioner, and body wash. All three were completely empty. Our fault for not checking beforehand and had we asked about it I know the hotel would have replenished all for us. Definitely not a deal breaker and we would stay there again happily

2026-07-23 • via Nuitee
M
Mr Bogdan Mariusz • couple • gb
9
2026-07-23 • via Nuitee
J
Jean-François • couple • be
10
Hôtel et personnel charmants et bien situé
Pros:

Tout était excellent
Idéalement situé en face d’un arrêt de tram qui nous a emmené en 15 min dans le French Quarter

2026-07-22 • via Nuitee
H
Hoda • couple • us
5
Not very comfortable, not good value for money at all
Pros:

Na

Cons:

Lots of constructions right next to the hotel starting 6 am very noisy

2026-07-22 • via Nuitee
K
Khaled • family_with_children • eg
10
2026-07-21 • via Nuitee
H
HIROTOSHI • solo_traveller • us
8
2026-07-21 • via Nuitee
S
stepfonk2026 • Couples
10
Nice location
Pros:

A very conveniently placed hotel place near the 12 Street car.They have fair prices and offer free parking. I would recommend this hotel to anyone who is a first-time stay.

2026-07-17 • via Tripadvisor
M
Mariusz • couple • gb
10
Pros:

Room sizes, it is not too big with elevator, free parking

Cons:

Nothing

2026-07-17 • via Nuitee
V
Viavallejo • solo_traveller • co
10
Pros:

Todo

Cons:

No tenía desayuno incluido

2026-07-17 • via Nuitee
C
Cardenas • couple • co
10
2026-07-16 • via Nuitee
K
krf672 • NONE • Orangeburg, South Carolina
10
Perfect Stay! Free parking and large rooms
Pros:

Hotel was decorated nicely! Had lots of amenities and even had free parking that was secured each night. Easy trolley access right across the street. Staff went above and beyond! Would definitely stay here again.

2026-07-15 • via Tripadvisor
J
Jason • extended_group • us
10
Charming place to stay.
Pros:

The staff all super friendly the parking was perfect for our large truck. The decor for our room super cute so was stuff near elevators. The room was very comfortable

Cons:

We would stay there again so no negatives.

2026-07-15 • via Nuitee
A
Alexandru • extended_group • ro
8
great location and value for money
Pros:

The room was huge and the decor of it was nice, comfy beds.
Next to the tram station, quiet neighbourhood.

Cons:

the carpet was stained and there was a musky smell.

2026-07-14 • via Nuitee
C
Chandniesha • couple • us
10
Pros:

The staff is the best part about the property. They were very hospitable and provided me and my girlfriend with information about food and how to utilize the streetcar and the operations hours. They guidance help make the stay and the trip to New Orleans well worth it. They honestly deserve raises. !!

2026-07-13 • via Nuitee
M
Mirko • couple • de
10
2026-07-09 • via Nuitee
J
J2356HOambere • Friends getaway
2
I wouldn't
Pros:

I am not sure why this hotel is rated as a 3 star property. They offer none of the amenities that I could get at a basic 2 star budget hotel. There is no breakfast of any kind offered here. Be prepared to hunt around for a decent breakfast spot in the area or settle for the deli down the street. It will be even more annoying because they have an entire bar/lounge area that will be closed and gated for "special events only" although I did not see a single "special event" happening there. So the amenities are closed off to the actual paying guests. Coffee is available in a converted closet space by the elevator with a couple of thermoses. It will not be available after a certain time of day, they will tell you to use the filthy Keurig in your room. Bring your own mugs and glasses. When I checked in, one of the glasses was crusted over with a thick white liquid from whoever used it last. The mug had a layer of dust in it. Bring some flip-flops for the shower (yep, just like a college dorm). My shower was stained with dirt and the drains were disgusting. The sink drain detached and had hairball in it (not my hair). To get to the French Quarter you will either need to ride the streetcar or walk for 20 minutes (including under a sketchy freeway overpass). Bring your own toiletries. If you are lucky and the shampoo/conditioner/soap dispensers in the showers aren't already empty, know you will be sharing the soap with everyone else that stayed in that room. The dispensers may look crusty and have hair on them, too. Don't look in the closet in your hotel room. That is where all the dust bunnies live. Don't ask to speak to the manager about anything. You will never hear from him at all no matter how politely you ask. Also, I have better quality bath towels in my own home. Should've brought 'em, too.

2026-07-07 • via Tripadvisor
R
Ray • solo_traveller • us
10
I loved the hotel and staff!
Pros:

Style, comfort, quiet and clean.

Cons:

No restaurant or bar.

2026-07-04 • via Nuitee
S
Sierra • solo_traveller • us
10
2026-07-02 • via Nuitee