Best Western Plus Orlando East - UCF Area

Hotels
•
Best Western Plus
8.6 (840 reviews)
12101 Challenger Pkwy , Orlando , US
+1 407-737-7303

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Poor room maintenance

Categories

Cleanliness
7.05
The bathroom was dirty, with fungi and pests reported.
Service
9.55
Customer service was excellent and staff were friendly.
Location
9.05
Great location, close to restaurants and markets.
Room Quality
8.05
Comfortable bed but issues with heating and cleanliness.
Amenities
8.55
Decent amenities but some improvements needed.
Value for Money
8.75
Good experience for the price, but some aspects lack upkeep.
Food and Beverage
8.55
Breakfast options were decent but could be improved.
Overall Experience
9.25
Enjoyable stay overall despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:17

Property Description

Convenient Location
Located just 2.7 km from the University of Central Florida, the Best Western Plus Orlando East UCF offers easy access to nearby attractions and businesses like the U.S. Army Program Executive Office for Simulation.

Comfortable Suites
Each suite is designed with your comfort in mind, featuring spacious work areas, sofa beds, and convenient amenities such as microwaves, refrigerators, and coffee makers. Stay connected with AC and USB outlets in every room, and indulge in luxury with whirlpool bathtubs available in select rooms.

Meeting Facilities and Business Center
Whether you're hosting a business function or event, our hotel has you covered with meeting facilities that can accommodate up to 40 people. Take advantage of complimentary high-speed Internet access, guest laundry facilities, and a fully-equipped business center during your stay.

Book your stay at the Best Western Plus Orlando East UCF for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Hotel will be undergoing a renovation January 2-March 31. Hotel will remain open with all renovation work will be done during business hours only. We apologize in advance for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.6
Based on 840 reviews
Cleanliness: 7.05
Service: 9.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 8.55
Overall Experience: 9.25
B
Barboza Jr. • family_with_children • us
9
It was a great and comfortable stay.
Pros:

My dad and I loved the complimentary breakfast. The 24 hr free coffee, and our room was spacious and great. Staff was always smiling and welcoming.

Cons:

I was able to use the gym and I guess not too many people use it. Some of the equipment seem a bit over used. Not enough towels or water to use. There needs to be a spray to clean the machines and equipment.

2026-09-16 • via Nuitee
M
mildred • family_with_children • us
6
Pros:

ROOM WAS WHITH OLD FOOD INSIDE DE REFRIGERATOR BATHROOM HAS ROACH LOOK LIKE BED WAS NO CHANGE

2026-09-14 • via Nuitee
J
Julian • solo_traveller • ca
8
2026-09-13 • via Nuitee
L
Lori • family_with_children • us
9
Friendly staff and a great location! We will be back.
2026-08-30 • via Nuitee
S
St. victor • solo_traveller • us
7
2026-08-25 • via Nuitee
W
Windell • couple • us
10
From the manager to the person during the laundry they were a team. I called them "A~ TEAM"
Pros:

It was my wife birthday . I asked to be moved from a room with a view of the back parking lot to a room with a view of the pool.

2026-08-25 • via Nuitee
D
Daniel • couple • us
9
2026-08-24 • via Nuitee
K
Karen • extended_group • us
5
It was concerning that a washcloth appeared to have been tossed over a smoke detector in our room and a towel was stuck
Pros:

Convenient location

Cons:

The breakfast options were horrible.

2026-08-16 • via Nuitee
R
Ruiz • couple • us
10
Céntrico de UCF
Pros:

Un lugar céntrico muy tranquilo y el personal muy amable

2026-08-16 • via Nuitee
D
Dulce • extended_group • us
10
2026-08-09 • via Nuitee
E
Elizaveta • extended_group • us
10
2026-08-08 • via Nuitee
F
fbcortez • Family • Miami, Florida
2
Not Worth the Stay
Pros:

Our room's air conditioner was not working properly and failed to cool the room as it should. I reported the issue to both the front desk and the manager. The manager later inspected the unit and informed us that it had frozen up, but no effort was made to resolve the issue during our stay, nor were we offered any credit or adjustment for the inconvenience.

The front desk was staffed by a young employee who appeared to be in training and seemed uncertain about how to handle guest concerns. While everyone has to learn, it would have been more appropriate to have a more experienced staff member available to assist and supervise.

Overall, I would not recommend this hotel. Although the rooms appeared to have been recently remodeled, they were not well maintained or thoroughly cleaned. The hallways and elevators were also noticeably dirty, which left a poor impression.

Because of the overall lack of cleanliness throughout the property, we chose not to eat the complimentary breakfast, as we were not confident in the hotel's food preparation and sanitation standards.

Unfortunately, our experience did not meet our expectations, and we would not stay here again.

2026-08-06 • via Tripadvisor
K
Kendra • solo_traveller • us
8
Pros:

It was the best. They worked with me during my emergency.

Cons:

Nothing

2026-08-03 • via Nuitee
C
Cauilan-pilapil • solo_traveller • us
9
Pros:

The place is exceptionally clean, staffs are very friendly and accomodating, and the lication is just perfect!!

Cons:

The only thing i didnt like is the shiwer, the pressure is so strong and water is just coming out solely in the center, but its ok

2026-08-03 • via Nuitee
V
VacationingNana • Family • Fort Valley, Georgia
10
Resting and visiting in Orlando
Pros:

We had a wonderful stay while traveling through to visit family.
The hotel was clean top to bottom. The staff was so kind from the moment we checked in at front desk. They were dressed professional and I was impressed how well. The manager happened to be there he acknowledged us came from behind desk and had a complete conversation with husband about our Corvette. He made us fill like he really was glad we chose to stay with them. The next morning we watched him with all the guest acknowledging them, checking everything out at breakfast, he was involved with all aspects with guest and employees.
The room was very nice and clean and large. We would definitely stay there again if we ever come back to Orlando..Thank you to manager Hernandez and staff

2026-07-25 • via Tripadvisor
J
Juan • family_with_children • us
8
Pros:

I was close to the my kids when it was time to pick them up

Cons:

The sheets were stained

2026-07-24 • via Nuitee
M
Markus • solo_traveller • de
10
2026-07-23 • via Nuitee
L
Lea • couple • us
9
2026-07-06 • via Nuitee
J
Josmarian • couple • us
10
2026-07-06 • via Nuitee
L
LEKEIA • family_with_children • us
9
Pros:

close to ucf

Cons:

one way in and one way out

2026-07-03 • via Nuitee