Comfort Suites Hanes Mall

Hotels
•
Comfort Suites
8.3 (1127 reviews)
200 Capitol Lodging Court , Winston-Salem , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Salt-water pool
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly service
Good location
Cons:
Hard beds
Missing amenities
Breakfast options lacking

Categories

Cleanliness
7.88
Some reviews highlighted cleanliness positively, while others mentioned funny smells or issues that detracted from the experience.
Service
9.35
The service was often described positively, with numerous comments on friendly and helpful staff.
Location
8.39
Location received generally favorable mentions, though there were some challenges in finding the hotel.
Room Quality
7.84
Rooms were considered spacious and clean, but complaints about hard beds affected the perception.
Amenities
7.37
Amenities were often lacking, with comments on missing vending machines and equipment in the fitness room.
Value for Money
8.83
Many guests felt the experience provided good value, despite some issues.
Food and Beverage
7.88
Breakfast options received mixed reviews, with some guests finding it lacking.
Overall Experience
8.85
Overall experiences were positive, although there were some notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:14

Property Description

Convenient Location:
Situated just off Interstate 40 and a short drive from Winston-Salem city centre, our hotel offers easy access to both the highway and local attractions.

Fantastic Amenities:
Enjoy a refreshing dip in our seasonal outdoor pool, stay active in the fitness centre, and stay connected with complimentary WiFi in all rooms.

Comfortable Accommodations:
Relax in rooms equipped with convenient amenities like a microwave, refrigerator, cable TV, and coffee maker. Start your day right with a delicious daily breakfast and take advantage of our on-site business centre.

Experience convenience, comfort, and great service at Comfort Suites Hanes Mall. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note an authorization form is required if the booking does not match the name on the credit card.

Hotel non refundable service fee of US$2 will be charged at check in at the propertyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1127 reviews
Cleanliness: 7.88
Service: 9.35
Location: 8.39
Room Quality: 7.84
Amenities: 7.37
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 8.85
S
Samantha • family_with_children • us
7
We loved it and we will definitely be coming back to stay!
Pros:

It was very clean, the staff was very friendly! They had a very good breakfast bar.

Cons:

I wish the price was a little lower.

2026-05-21 • via Nuitee
T
Thomas • couple • us
10
2026-05-19 • via Nuitee
S
Shelly • couple • us
9
Amazing staff.
Pros:

Very clean and super friendly

Cons:

Had to wait for room to finish being cleaned and it was after 3. Didn’t like being walked in on the day of checkout when it wasn’t even 11

2026-05-19 • via Nuitee
K
Kenneth • couple • us
8
2026-05-18 • via Nuitee
A
Angela • couple • us
10
2026-05-18 • via Nuitee
K
Karen • couple • us
9
Pros:

Very nice and clean. Staff friendly

Cons:

Location was out of way…..

2026-05-18 • via Nuitee
S
Siri • solo_traveller • ps
7
It was good
Pros:

Clean and quiet

2026-05-18 • via Nuitee
J
Jocelyn • family_with_children • us
8
2026-05-16 • via Nuitee
T
Thomas • couple • us
7
Pros:

breakfast was good

Cons:

the beds were very firm and caused pain to my back and hops

2026-05-13 • via Nuitee
M
Miranda • couple • us
8
2026-05-12 • via Nuitee
H
Howard • family_with_children • us
6
Pros:

Good

2026-05-07 • via Nuitee
J
Jacqueline • couple • us
9
The room was spacious and clean.
Pros:

Room was spacious and clean. The staff was friendly and polite. Easy Checking in and out. The security was satisfactory if you come in late at night.

Cons:

My tv picture kept breaking up and something in the room sounded like water running. I was surprised that I couldn’t close the draperies.

2026-05-03 • via Nuitee
L
Laurie • couple • us
10
This was a great stay
Pros:

Our room was clean and the staff was so friendly

Cons:

Everything was great and location

2026-04-26 • via Nuitee
R
Reyna • solo_traveller • us
8
Pros:

Hubicacion y cómodo

2026-04-25 • via Nuitee
R
Reyna • solo_traveller • us
8
Pros:

Hubicacion

2026-04-25 • via Nuitee
K
Katie • extended_group • us
5
2026-04-23 • via Nuitee
S
Steven • solo_traveller • us
1
2026-04-20 • via Nuitee
K
Kennedy • couple • us
8
Very good for the price.
Cons:

Location, and having a lower standard hotel less than 50yards away isn't a good look. There were folks that appeared to be homeless in the area of the hotels, going in/out of Red Roof.

2026-04-17 • via Nuitee
• couple • us
10
2026-04-13 • via Nuitee
M
Miller • family_with_children • us
8
All was good except...
Pros:

The room was clean, the bed was comfortable, and the staff was friendly and helpful.

Cons:

The odor of whatever they used to mop the elevator floors was so strong to be almost nauseating. The kids playing in the haha and knocking on doors in the middle of the night on Saturday were annoying.

2026-04-13 • via Nuitee