Comfort Suites Hanes Mall

Hotels
•
Comfort Suites
8.3 (1144 reviews)
200 Capitol Lodging Court , Winston-Salem , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Outdoor pool
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly service
Good location
Cons:
Hard beds
Missing amenities
Breakfast options lacking

Categories

Cleanliness
7.88
Some reviews highlighted cleanliness positively, while others mentioned funny smells or issues that detracted from the experience.
Service
9.35
The service was often described positively, with numerous comments on friendly and helpful staff.
Location
8.39
Location received generally favorable mentions, though there were some challenges in finding the hotel.
Room Quality
7.84
Rooms were considered spacious and clean, but complaints about hard beds affected the perception.
Amenities
7.37
Amenities were often lacking, with comments on missing vending machines and equipment in the fitness room.
Value for Money
8.83
Many guests felt the experience provided good value, despite some issues.
Food and Beverage
7.88
Breakfast options received mixed reviews, with some guests finding it lacking.
Overall Experience
8.85
Overall experiences were positive, although there were some notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:14

Property Description

Convenient Location:
Situated just off Interstate 40 and a short drive from Winston-Salem city centre, our hotel offers easy access to both the highway and local attractions.

Fantastic Amenities:
Enjoy a refreshing dip in our seasonal outdoor pool, stay active in the fitness centre, and stay connected with complimentary WiFi in all rooms.

Comfortable Accommodations:
Relax in rooms equipped with convenient amenities like a microwave, refrigerator, cable TV, and coffee maker. Start your day right with a delicious daily breakfast and take advantage of our on-site business centre.

Experience convenience, comfort, and great service at Comfort Suites Hanes Mall. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note an authorization form is required if the booking does not match the name on the credit card.

Hotel non refundable service fee of US$2 will be charged at check in at the propertyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1144 reviews
Cleanliness: 7.88
Service: 9.35
Location: 8.39
Room Quality: 7.84
Amenities: 7.37
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 8.85
D
Dianne • solo_traveller • us
8
Hotel was great
Pros:

Everything was very good

Cons:

The people next to us were extremely loud and continued past midnight

2026-06-20 • via Nuitee
E
ed • couple • us
10
excellent in every respect!
Pros:

Location as perfect!

2026-06-19 • via Nuitee
R
Ruth • couple • us
5
Pros:

it was good. and hot

2026-06-19 • via Nuitee
G
Gregory • couple • us
6
Pros:

Terrible

Cons:

Cheap quality

2026-06-17 • via Nuitee
S
Sarah • family_with_children • us
10
Great room and facility. Parking lot needs monitoring for safety.
Pros:

Loved the room. Clean. Layout and size is great. Great value. Would definitely stay again. Great breakfast.

Cons:

A lot of sketchy people in the parking lot preventing us from feeling comfortable enjoying the pool.

2026-06-16 • via Nuitee
N
Newcomb • couple • us
9
Enjoyable
Pros:

The staff was very friendly and for the price you can't beat it. The room was nice. Besides the elephant above us, our stay was great.

2026-06-14 • via Nuitee
M
Mary • solo_traveller • us
10
2026-06-10 • via Nuitee
D
Deshawn • family_with_children • us
9
I have gotten some good sleep as needed
Pros:

Breakfast

Cons:

Can't really say I was only there foe three days

2026-06-03 • via Nuitee
A
A. • solo_traveller • us
4
Will not return
Pros:

The location was convenient

Cons:

everything. Uncomfortable bed. Loud. Also there was a swastika carved into the hotel room door. Not great. Will not return.

2026-06-01 • via Nuitee
F
Fatima • family_with_children • us
1
First and last.
Pros:

Breakfast was decent and the staff handling breakfast was as well.

Cons:

The front desk employee at check in was not very pleasant. The room smelled like smoke. The lobby smelled like dogs. There were blood stains on one of the pillow cases. Needless to say it was a very unpleasant stay.

2026-06-01 • via Nuitee
P
Preston • solo_traveller • us
1
Pros:

Refused room

Cons:

Refused room

2026-06-01 • via Nuitee
M
Marvis • couple • us
5
Pros:

Clean

Cons:

Needs an update

2026-05-28 • via Nuitee
L
Leonel • couple • us
3
Not happy at all
Cons:

I was charged an extra night

2026-05-28 • via Nuitee
D
David • solo_traveller • us
7
2026-05-26 • via Nuitee
L
Lisa • solo_traveller • us
10
Excellent
Pros:

Staff is so friendly and very clean will go back

2026-05-26 • via Nuitee
M
Melissa • couple • us
2
Noisy and old. No thank you.
Pros:

Honestly, nothing.

Cons:

This was a very old and very beaten property. Smoking in the elevator, our room smelled funny, caulking cracked, missing bottles in the shower. The road next to it was noisy. And no safety lighting in the back parking lot. Major red flags.
I will stay at a downtown hotel next time.

2026-05-26 • via Nuitee
A
Arrie • couple • us
7
2026-05-24 • via Nuitee
S
Samantha • family_with_children • us
7
We loved it and we will definitely be coming back to stay!
Pros:

It was very clean, the staff was very friendly! They had a very good breakfast bar.

Cons:

I wish the price was a little lower.

2026-05-21 • via Nuitee
S
Shelly • couple • us
9
Amazing staff.
Pros:

Very clean and super friendly

Cons:

Had to wait for room to finish being cleaned and it was after 3. Didn’t like being walked in on the day of checkout when it wasn’t even 11

2026-05-19 • via Nuitee
T
Thomas • couple • us
10
2026-05-19 • via Nuitee