Comfort Suites Hanes Mall

Hotels
•
Comfort Suites
8.2 (986 reviews)
200 Capitol Lodging Court , Winston-Salem , US
+1 336-774-0805

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Outdoor pool
See all facilities

Review Highlights

Pros:
Friendly/helpful front desk staff mentioned multiple times
Clean and comfortable rooms with comfy beds
Convenient location near highway, restaurants and gas
Good coffee and decent breakfast variety for some guests
Quiet stays reported by multiple guests
Cons:
Housekeeping problems: unexpected room entry and removal of guests' fridge items
Inconsistent breakfast quality and timing (served late)
Pool closed and no outdoor seating reported
Isolated severe service incident (guest escorted out by police)
Occasional musty/moldy smell and slow sink hot water

Categories

Cleanliness
7.8
Many guests reported clean rooms and comfortable beds, but there are recurring housekeeping problems (unexpected entries, fridge items thrown away) and occasional musty/moldy odors.
Service
9.1
Mostly praised staff and helpful reception (several mentions of friendly/very helpful front desk), though there is an isolated but serious negative incident involving an allegedly rude clerk and police involvement.
Location
9.3
Consistently noted as convenient — close to highways, restaurants, gas and interstate access; strong positive for travellers.
Room Quality
8
Rooms are described as comfortable with a comfy bed and generally clean, but issues reported include slow hot water at the sink, fridge problems, and occasional odors.
Amenities
7.6
Basic amenities present (breakfast area, coffee), but some negatives: pool closed, no outside seating, keyed side-entry restrictions and inconsistent housekeeping practices.
Value for Money
7.9
Several guests felt the hotel offered good value for the price (clean and comfy), while others cited poor breakfast value and losses from housekeeping removing personal/food items.
Food and Beverage
7.7
Breakfast and coffee received mixed feedback — coffee and variety praised by some, but breakfast selections, timing (late opening) and perceived quality/value were criticized.
Overall Experience
8.2
Most guests recommend or had enjoyable stays (clean, comfortable, convenient), balanced against a few significant negative experiences (staff incident, housekeeping mistakes, outages).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location:
Situated just off Interstate 40 and a short drive from Winston-Salem city centre, our hotel offers easy access to both the highway and local attractions.

Fantastic Amenities:
Enjoy a refreshing dip in our seasonal outdoor pool, stay active in the fitness centre, and stay connected with complimentary WiFi in all rooms.

Comfortable Accommodations:
Relax in rooms equipped with convenient amenities like a microwave, refrigerator, cable TV, and coffee maker. Start your day right with a delicious daily breakfast and take advantage of our on-site business centre.

Experience convenience, comfort, and great service at Comfort Suites Hanes Mall. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note an authorization form is required if the booking does not match the name on the credit card.

Hotel non refundable service fee of US$2 will be charged at check in at the propertyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 986 reviews
Cleanliness: 7.8
Service: 9.1
Location: 9.3
Room Quality: 8
Amenities: 7.6
Value for Money: 7.9
Food and Beverage: 7.7
Overall Experience: 8.2
L
Leslie • couple • us
8
Pros:

Everyone was very nice.

Cons:

The breakfast selections could have been better.

2026-10-30 • via Nuitee
C
Christopher • extended_group • us
7
Pros:

The reception Gentleman, was very helpful guiding us to good restaurants in the area, check in was nice a smooth too by the same gentleman.

Cons:

The breakfast was served late after 7 am, when it should have opened at 6.30 am

2026-10-29 • via Nuitee
C
Caitlyn • family_with_children • us
10
Pros:

The room was clean. Breakfast and coffee was hot .

Cons:

They came in and cleaned my room without us asking them to. No warning. And I had alot of valuables in there

2026-10-28 • via Nuitee
L
Lakeia • family_with_children • us
4
2026-10-26 • via Nuitee
A
Adams • family_with_children • us
10
Pros:

Very clean and comfortable! Lovely staff!! Would have like a bath mat for the shower.

2026-10-25 • via Nuitee
D
Drecien • family_with_children • us
8
2026-10-20 • via Nuitee
T
toni • extended_group • ae
9
2026-10-20 • via Nuitee
W
Wynn • couple • us
1
2026-10-17 • via Nuitee
J
Jon • solo_traveller • us
9
For one night, this was a good stay.
Pros:

Location to the highway and restaurants.

Cons:

The building smelled a little musty/moldy.

2026-10-15 • via Nuitee
H
Helena • solo_traveller • us
8
Comfy and clean for the price.
Pros:

-Bed was comfy
-staff very nice

Cons:

-They did not allow keyed entry through side doors of hotel.
- No outside seating.
-Pool closed

2026-10-11 • via Nuitee
T
Tracy • couple • us
1
Will never ever stay here again or any of their other locations.
Pros:

Awful, I will never recommend this location to anyone ever.Not even to my worst enemy.

Cons:

Karen the lady at the front desk was rude, disrespectful. Called the police to escort us off the property. Thew us out with children that were celebrating a 9 year old birthday for the night. Got there around 6 had to leave at 8. With police escort.Have never been treated so bad in my life.

2026-10-09 • via Nuitee
W
Webb • couple • us
6
Comfortable in spite of electricity outage over night. Electors were out. No discount offered for inconvenience of fire
Pros:

Good location for my needs.

Cons:

It was fine. Storm came through and knocked our electricity over night. It was hot but windows opened so that helped.

2026-10-08 • via Nuitee
L
Laila • couple • bd
4
Cleaning is room is not everyday or 🙃
Cons:

Breakfast is very poor according to value.

2026-10-07 • via Nuitee
J
Justin • couple • us
10
2026-09-19 • via Nuitee
B
Bryan • couple • us
5
2026-09-18 • via Nuitee
N
Nashonia • solo_traveller • us
10
2026-09-17 • via Nuitee
E
Elizarea • solo_traveller • us
10
I would definitely stay here again. Front desk was great especially Karen
Pros:

The breakfast was comparable to more hotel continental breakfast. There were a variety of options. The coffee I must say was excellent and I appreciated the variety of different creamers to choose between

Cons:

I usually had to run the water for about 5 minutes before it got warm and then a little more longer for hot. This was only in the sink. The shower got hot a lot faster

2026-09-11 • via Nuitee
B
Billy • couple • us
10
2026-09-08 • via Nuitee
C
Chad • extended_group • us
10
Wonderful hotel and staff
Pros:

Close to interstate gas and food.

Cons:

Na

2026-09-07 • via Nuitee
A
Andrew • couple • gb
8
2026-09-05 • via Nuitee