Sure Hotel by Best Western Reading

Hotels
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Sure Hotel by Best Western
7.6 (3784 reviews)
39 Christchurch Road , Reading , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location near university and museums
Good breakfast (often praised, including vegetarian options)
On-site parking
Reasonable price / good value
Cons:
Inconsistent cleanliness; reports of dirty rooms and problematic carpeting
Tired/outdated rooms and small bathrooms
No or insufficient air conditioning / stuffy rooms
Limited amenities (no restaurant, reliance on external vendors)
Carpet/allergy concerns

Categories

Cleanliness
6.2
Mixed reports: several guests mention dirty rooms, stained carpet and poor hygiene (moquette issues), while some reviews explicitly call rooms clean.
Service
8.8
Predominantly positive: multiple guests praise friendly, helpful reception and staff who went above and beyond; isolated comment about unhelpful staff.
Location
8.9
Consistently strong: many reviews highlight a great, quiet location near museums, the university and easy access to the city centre.
Room Quality
6.6
Below average: several guests note tired, compact or outdated rooms, small bathrooms and issues with windows/doors; some mention comfortable beds.
Amenities
6.7
Mixed: on-site parking and breakfast are positives, but lack of AC, limited restaurant options (street vendor) and reports of inadequate fans reduce the score.
Value for Money
8
Generally positive: described as budget-friendly and reasonably priced by multiple guests, with good value for location and breakfast.
Food and Beverage
7.5
Generally favorable: many guests praise the breakfast (including vegetarian options and homemade yogurt), though a few report very poor or minimal offerings.
Overall Experience
8.1
Overall positive but mixed: excellent location, friendly staff and decent breakfasts offset issues with cleanliness, dated rooms and limited amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:09

Property Description

Free Gym, Wi-Fi, and Parking
Sure Hotel by Best Western Reading offers convenience with its free onsite gym, Wi-Fi, and parking, making your stay stress-free and enjoyable.

Cozy En Suite Rooms
Built in the 1890s, the hotel's en suite rooms are equipped with modern amenities including Freeview TV, a fridge, and a microwave. Some rooms even feature a kitchenette for added comfort.

Diverse Dining Options
Whether you prefer dining at the bar with snacks and light meals, or enjoying a hearty continental or full English breakfast in the breakfast room, Sure Hotel has diverse dining options to satisfy your cravings.

Book your stay at Sure Hotel by Best Western Reading now and experience comfort, convenience, and great amenities during your visit to Reading!

Important information:

Cash is no longer accepted as a payment method; payment must be made by credit or debit card.

Hotel will be open at Christmas on a room only basis. The restaurant and bar will be closed.

Please note that bookings for the Reading Festival dates on the August bank holiday weekend will require payment 1 month prior to arrival.

Full payment is taken on check-in.

Please note that this hotel is spread over several buildings; if you have mobility problems please advise the hotel.

Reading Festival Weekend (28th, 29th & 30th August): we will be running a shuttle service to / from the festival £7 per person each way, no need to pre book this service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.6
Based on 3784 reviews
Cleanliness: 6.2
Service: 8.8
Location: 8.9
Room Quality: 6.6
Amenities: 6.7
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.1
E
Elliot • solo_traveller • gb
6
2026-10-17 • via Nuitee
A
Aldworth • solo_traveller • gb
9
Pros:

Lovely room had everything we needed friendly staff ideal location

Cons:

Sink bracket in bathroom prevents sitting on toilet properly

2026-10-17 • via Nuitee
Z
Zoe • solo_traveller • gb
7
2026-10-16 • via Nuitee
A
Andrew • solo_traveller • gb
10
Pros:

Great room

2026-10-14 • via Nuitee
C
Cara • couple • ae
9
Dropping son to uni
Pros:

Great location. Clean rooms and bedding.

Cons:

Dates

2026-10-13 • via Nuitee
M
Marina • solo_traveller • gb
8
Overall a nice stay. I would come back.
Pros:

Location, parking, wi-fi, fridge

Cons:

The room needs updating

2026-10-13 • via Nuitee
S
Scott • solo_traveller • gb
10
Good hotel
Pros:

Beds comfy

Cons:

Fosters isn't to good could have more choice of lager

2026-10-13 • via Nuitee
J
jodie • family_with_children • gb
10
Pros:

Everything

Cons:

Nothing

2026-10-13 • via Nuitee
P
Paolo • couple • it
9
Si confermano i punti positivi espressi.
Pros:

Cortesia e disponibilità del personale.
Posizione vicino all'Università e collegamenti bus con il centro città.
Silenziosità della struttura.

Cons:

Nulla da segnalare.

2026-10-13 • via Nuitee
J
Joyce • solo_traveller • gb
9
Excellent clean place , polite staff.
Pros:

Clean and comfortable

Cons:

N/A

2026-10-12 • via Nuitee
I
Ilaria • solo_traveller • de
8
2026-10-12 • via Nuitee
K
Kate • couple • gb
10
2026-10-11 • via Nuitee
J
James A Cannon • solo_traveller • gb
8
2026-10-11 • via Nuitee
P
Paolo • couple • it
7
2026-10-11 • via Nuitee
S
Scott • solo_traveller • gb
10
Pros:

Beds are so comfy, clean place, lovely staff.

Cons:

Radiator in room 309 didnt work

2026-10-10 • via Nuitee
N
Nurun • family_with_children • gb
3
Poor quality/service but good bed
Pros:

The bed and pillow were surprisingly comfortable.

Cons:

The room was not cleaned properly. I found dead spider near the window. The room was so cold!! You could see condensation marks running down the walls and windows. Asked for heater, was given a dusty, broken portable heater which I had to carry myself and struggled to carry up to the room. Asked them for another portable heater as the room was still too cold and was told they only give one heater per room and that the heaters are on timer and will come on between 8-10. Wasn’t clear if she meant the same day or the next day because it was still cold at 9pm. There was no remote control to the tv. Asked to be given one and was told they will bring it up in 30 mins but this never materialised. Called receptions 3 times and no answer. The WiFi is so poor, it kept cutting out.

2026-10-10 • via Nuitee
K
Kevin • solo_traveller • gb
3
2026-10-10 • via Nuitee
A
Abiodun • couple • gb
10
2026-10-09 • via Nuitee
H
Halldór • solo_traveller • is
6
2026-10-09 • via Nuitee
I
Ian • couple • gb
10
Pros:

Nice to stay as see family

Cons:

Nothink

2026-10-09 • via Nuitee