Quality Inn & Suites Olde Town

Hotels
•
Quality Inn
6.8 (682 reviews)
347 Effingham Street , Portsmouth , us
+1 757-397-7788

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues in rooms
Noise disturbances
Poor room quality
Rude front desk staff in some instances

Categories

Cleanliness
5.76
Several reviews mentioned cleanliness issues, such as rooms not being completely clean and the bathroom lacking a shower curtain.
Service
7.73
Overall service was rated positively, with mentions of friendly staff, though there were complaints about the front desk handling situations.
Location
8.27
The location was frequently praised for being convenient and close to attractions.
Room Quality
5.22
Several complaints were made about the quality of rooms, including outdated facilities and noise issues.
Amenities
7.25
Amenities such as breakfast were mentioned positively, though there were some complaints about the need for additional options.
Value for Money
6.21
Value was seen as average, with some guests feeling the price was too high for the quality received.
Food and Beverage
7.26
Breakfast was rated positively, with no major complaints noted.
Overall Experience
6.73
Mixed feelings about the overall experience with some strong positives and notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:21

Property Description

Convenient Location in Olde Towne Historic District
Located off Interstate 264, Quality Inn Olde Town is the ideal choice in Portsmouth, VA for both leisure and business travelers.

Well-Appointed Guest Rooms and Suites
Featuring microwaves, refrigerators, and free HBO, our rooms ensure a comfortable stay. Upgrade to a suite with a full kitchen and whirlpool bathtub for added luxury.

Full-Service Amenities and Attractions
Enjoy free high-speed internet, a hot breakfast, and access to our exercise room and outdoor pool. Explore nearby attractions like the Norfolk Naval Shipyard and Virginia Sports Hall of Fame.

Ready to experience comfort and convenience at Quality Inn Olde Town? Book your stay now for a memorable Portsmouth getaway!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 682 reviews
Cleanliness: 5.76
Service: 7.73
Location: 8.27
Room Quality: 5.22
Amenities: 7.25
Value for Money: 6.21
Food and Beverage: 7.26
Overall Experience: 6.73
F
Fee • solo_traveller • us
8
2026-07-24 • via Nuitee
D
Darnella • couple • us
9
2026-07-24 • via Nuitee
C
Catl • solo_traveller • us
9
2026-07-19 • via Nuitee
G
GEORGE • couple • us
8
Pros:

did not eat breakfast there

Cons:

staff was very good.

2026-07-15 • via Nuitee
P
Paul • extended_group • us
3
dirty and had a bad smell.
Pros:

Staff ot front counter was not friendly. The hotel was smelly and dirty.

2026-07-14 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

Convenient location
Clean and comfortable
Staff was very friendly

Cons:

The surrounding area is a bit rough but hotel itself is great and met our needs

2026-07-13 • via Nuitee
F
Flyer211796 • Business
2
Untidy bathroom/unappealing sleeping quarters.
Pros:

The bathroom tub was not cleaned and the trash from previous occupant was still in the bathroom. Toilet bowl had not been cleaned (rusty Bowl and rusty water).

2026-07-11 • via Tripadvisor
J
Judith • solo_traveller • us
9
Pros:

Clean, staff accommodating

Cons:

Breakfast hours too short

2026-07-07 • via Nuitee
C
Charlotte • solo_traveller • us
5
Cleaning to be desire
Pros:

Wasn't crowded and check in and out was easy. We only stayed 1 night and they assured us we would only be charged for 1 night. But we changed out sheets ourselves.

Cons:

There was blood on the sheets and it didn't look like they had been changed. The shower curtain was tattered and torn. We only stayed 1 night because of it.

2026-07-05 • via Nuitee
T
Tomasine • couple • us
8
Pros:

The location was perfect for us. Easy walking to restaurants and shops

Cons:

The bathroom was a little dated but not really a problem

2026-07-05 • via Nuitee
R
Rosalba • couple • us
10
The breakfast staff was very attentive
Pros:

The staff

Cons:

Cleanlines

2026-07-04 • via Nuitee
L
L5179MMdebraw • Friends getaway
2
Roach infested
Pros:

I am a Choice Hotels Diamond member, and I have never been treated so poorly in my life. During the night, the front desk agent (a younger Indian guy named Chrish) locked the automatic doors and refused to let me in. Instead of helping, he had a terrible attitude, yelled at me to use my key, and sat behind the counter laughing at me.It gets worse. After checking out, I discovered they illegally charged my card an extra $75. When I called to dispute the charge, the front desk girl insulted me, called me a "crackhead," used ableist slurs, and claimed I was put on the Do Not Rent (DNR) list just because I spoke up about their terrible service. I am a homeowner traveling all the way from Alaska—I would never step foot in this dump again anyway.Management needs to address this employee behavior and refund my money immediately. I have already escalated this corporate.

2026-07-03 • via Tripadvisor
B
Bernica • couple • us
10
If the rates are like they were this year, I will not be staying next year for our event
Pros:

It was clean and convenient to restaurants that we liked.

Cons:

The rates were ridiculous. We paid for one night this year what we paid for two nights in 2025.

2026-07-02 • via Nuitee
N
Nehemiah • couple • us
8
2026-07-01 • via Nuitee
T
TrivettsBeerAdventur • NONE • Shelby, North Carolina
4
Not meeting the standard
Pros:

The weekend I stayed was during an event that inflated the price for the stay. The experience I had at the location did not meet the standard for the price I paid. First was the over 30 minute wait for me to check in without any other way to contact staff. Security was lax as the front door was always accessible even when they are supposed to be key card accessed after 11pm. Also, there was allowance for guests(?) to play music on a speaker in front of the hotel during the night. Hot breakfast consisted of one waffle maker and biscuits that had to be heated up by the guest. There were other options but this is not the standard I expect from a "hot breakfast." Parking lot light would turn on and off during the night subjecting that side of the hotel to intrusive flashes when curtains could not be closed all the way. Room was sufficient though there are visible signs of age and use (stained toilet bowl, peeling safety mat in the shower, threadbare washcloth). Overall, this is not the experience I expected as a rewards member and for the price I paid.

2026-06-30 • via Tripadvisor
A
Aubrey • family_with_children • us
1
You should avoid this hotel.
Pros:

Horrible breakfast

Cons:

Loud AC and bare bones staff

2026-06-30 • via Nuitee
A
Amy • family_with_children • us
4
I would not recommend this hotel. We definitely will not return here if we come back to the Norfolk area.
Pros:

I thought the rate was decent and I was happy they allow cruise stayers to leave our vehicle. Staff were very helpful and kind.

Cons:

This property is in a very sketchy area. We did not feel safe walking to McDonald’s, which is close by. There were lots of people walking around asking for money, yelling at cars riding by and prostitutes walking around at the gas station which is right beside of the hotel. Rooms are outdated and drab. The chair in our room was stained and torn. I can’t speak of the breakfast as we did not get any.

2026-06-29 • via Nuitee
V
Vimaris • family_with_children • us
6
2026-06-29 • via Nuitee
R
Renee • couple • us
4
2026-06-27 • via Nuitee
J
Jeneice • couple • us
9
Pros:

The hotel was clean and beds comfy . I was very disappointed in the breakfast. For $219.00 a night I got a microwaved biscuit and a muffin. The waffle machine was put away and didn’t have any milk for the cereal ??? No one was even around to stock the bananas??? Very poor i would have rather them charge me $10 less and let me go to McDonalds.

Cons:

Sorry wrote everything in one box.

2026-06-24 • via Nuitee