Holiday Inn - St Augustine - World Golf by IHG

Hotels
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Holiday Inn Hotels & Resorts
6.8 (472 reviews)
475 Commerce Lake Drive , St. Augustine , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Staff resolved issues quickly
Cons:
Cleanliness issues
Rooms and amenities outdated

Categories

Cleanliness
5.51
Multiple guests noted cleanliness issues such as dampness, dirty windows, and overall neglect.
Service
9.48
The staff was noted as wonderful and resolved issues promptly.
Location
9.52
Location was frequently praised as great and convenient.
Room Quality
5.97
Rooms were described as outdated and having issues such as poor water supply.
Amenities
6.5
Amenities such as breakfast were generally rated poor; some concerns on water availability.
Value for Money
5.46
Several guests complained about the high prices for the quality provided.
Food and Beverage
6.01
Breakfast quality was criticized, particularly the eggs and sausages.
Overall Experience
5.98
Overall sentiment was mixed with many guests citing major dissatisfaction with facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:13

Property Description

Luxurious Suites with Hot Tubs and Lake Views

Experience comfort and elegance at Holiday Inn - St Augustine - World Golf. Our suites feature separate seating areas, microwaves, refrigerators, and cable TV. Upgrade to a suite with a hot tub and enjoy stunning lake views.

Seasonal Outdoor Pool and Business Facilities

Relax by our seasonal outdoor pool or get work done at our business centre. With 186 square metres of meeting space, we are perfect for business travelers.

Convenient Location near Golf Courses and Beaches

Located just 4.8 km from World Golf Village golf courses and the World Golf Hall of Fame, and a short drive to Twelve Mile Swamp Conservation Area and Vilano Beach. Explore Historic Saint Augustine just 20 minutes away.

Book your stay at Holiday Inn - St Augustine - World Golf now for a perfect blend of leisure and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

6.8
Based on 472 reviews
Cleanliness: 5.51
Service: 9.48
Location: 9.52
Room Quality: 5.97
Amenities: 6.5
Value for Money: 5.46
Food and Beverage: 6.01
Overall Experience: 5.98
C
Clark • solo_traveller • us
10
Pros:

Everything

2026-05-28 • via Nuitee
L
Lenny • solo_traveller • us
1
STAY AWAY YOU BEEN WARN I HAVE PICTURES
Cons:

False advertisement on booking.com and holiday Inn rooms didn't look exactly what the picture displayed ( A.I generated ) as soon as you get off the elevator ( 4th floor ) you can see the carpet was molded and never cleaned ( i have pictures to show you ) room smell mold on the sprinklers bathroom look like they the pasture the ceiling like they had leakage before ( i have pictures) holiday Inn looked like a cheap rundown hotel STAY AWAY

2026-05-26 • via Nuitee
Z
Zetta • couple • us
7
It was okay
Pros:

Location

Cons:

The entry into my room was dirty and had trash everywhere

2026-05-21 • via Nuitee
T
Terry • solo_traveller • us
6
2026-05-19 • via Nuitee
L
Linda • couple • us
3
My husband and I stayed here twice, hoping it would improve, but I will not stay here again.
Pros:

Location was good. Fitness room was nice.

Cons:

The room floor was dirty. The toilet kept stopping up and wouldn't flush properly. The shower water was barely warm. The ice machine was broken on our floor. Breakfast was $16/person, so we did not eat there.

2026-05-11 • via Nuitee
A
Arthur • couple • us
10
2026-05-08 • via Nuitee
M
Melba • couple • us
6
Place was just ok, very dirty.
Pros:

Location

Cons:

It was dirty and run down

2026-05-06 • via Nuitee
G
Georgia 93 • solo_traveller • us
10
2026-05-05 • via Nuitee
3
390daleb • Family • Newton, North Carolina
2
Nasty place
Pros:

Not a very clean place! Stains on sheets, nasty dirty floor, hot room, ac not cooling , had to go downstairs and complain to front desk, I thought that IHG had cleaner standards than this! Won’t never stay here again!

2026-05-02 • via Tripadvisor
S
STETSON • couple • us
4
Awesome staff. Outdated hotel.
Pros:

Staff was great.

Cons:

Outdated. Shower was warm at best. Water was super slow to drain.

2026-04-26 • via Nuitee
R
Ronald • solo_traveller • us
4
Going Downhill
Pros:

The staff was pleasant and helpful. The location is convenient to 1-95 and close to all the necessities and a short drive from our favorite beaches.

Cons:

The property has gone down hill. It's like it got taken over by a New England land lord. Rotted out dry wall, terrible caulk jobs, stained carpet., car air fresheners on the hall vents. The rooms were dated, but clean. The common areas were not. This place is in need of a renovation. St Augustine is a family favorite for weekend getaways and this property has been our go-to. We were truly disappointed with the condition, especially for the price. This will be the last time we stay here.

2026-04-13 • via Nuitee
C
Chad • couple • us
7
Nice hotel, easy access.
Pros:

Good location very clean easy access

Cons:

The hotel did have a problem with their fire alarm going off in the middle of the night and also in the morning hours. We did lose a little bit of sleep.

2026-04-07 • via Nuitee
R
Rivera • family_with_children • us
8
2026-04-01 • via Nuitee
S
Susan • couple • us
7
It was overall pretty nice.
Pros:

The ladies at check on are wonderful! Very friendly and helpful!! Can't say enough great things about them.
The room was nice. Really like the flooring in place of carpet.

Cons:

The room was relatively clean but there was a slight musty smell and some mold in the closet on the ceiling.
Would have liked another chair in the room.

2026-03-30 • via Nuitee
L
Lester • family_with_children • us
10
Pros:

Really nice close to interstate would stay again

Cons:

There was nothing bad

2026-03-28 • via Nuitee
V
Vivian • couple • us
5
2026-03-19 • via Nuitee
S
soupytaters • Family • Tallahassee, Florida
2
Terrible experience
Pros:

Rundown property not up to Holiday Inn standards. Hot water in the shower would have been nice. Housekeeping did not clean the room at all.

2026-03-14 • via Tripadvisor
A
alexcatraveler • Business
6
Not Holiday Inn Standards
Pros:

The room needs some serious overall maintenance starting with the heavily worn down falling apart toilet seat. The shower hardware was loose. The AC unit rattled loudly for one minute every time it cycled on. I expected a better experience!

2026-03-11 • via Tripadvisor
T
Tamiko • couple • us
6
2026-03-11 • via Nuitee
S
sarahjW5645PX • Family
10
Great place
Pros:

Came down to enjoy some sunshine and the charm of this old city with our grandkids! We have already booked next years trip such a lovely staff!!

2026-03-09 • via Tripadvisor