Comfort Inn Ottawa West Kanata

Hotels
•
Comfort Inn
7.7 (811 reviews)
222 Hearst Way, Ottawa, Ontario, K2L3A2 , Ottawa , CA
1-613-592-2200

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Pets allowed

Facilities

Fitness facilities
Conference space
Television in common areas
Free breakfast
Multilingual staff
Smoke-free property
Wheelchair accessible parking
24-hour business center
RV, bus, truck parking
Free self parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Very convenient location (near Canadian Tire Centre)
Comfortable beds
Several mentions of clean/spacious rooms
Good breakfast variety for many guests
Quick check-in/check-out
Cons:
Significant cleanliness issues in some rooms (dust, food under bed)
Strong cigarette smell from smokers near entrances
Included breakfast was sometimes unavailable
No elevator (difficult for some guests)
Perceived poor value/pricey for quality by some guests
Weak coffee or missing in-room carafe reported

Categories

Cleanliness
4.8
Multiple reviews report dirty rooms (dust, food under bed), towels left on the floor during housekeeping and strong cigarette odor in/near rooms — clear negative on cleanliness.
Service
9.5
Staff repeatedly described as helpful, friendly and patient (specific praise for front-desk staff), quick check-in/out; positive service sentiment throughout.
Location
9.7
Location repeatedly praised (close to Canadian Tire Centre, good emplacement, convenient parking access) — strong positive for location.
Room Quality
8.7
Beds frequently called comfortable and rooms often described as clean/spacious by several guests, though some rooms had cleanliness problems; overall room quality generally positive.
Amenities
6.8
Mixed: complimentary breakfast available but small; no elevator and no on-site pool for some guests; coffee carafe missing in a room and weak coffee reported — amenities somewhat lacking.
Value for Money
6
Several guests felt price was too high for the quality (example: €167 for a non-elevator 2nd floor room), and issues like missing included breakfast reduced perceived value.
Food and Beverage
7.2
Breakfast generally described as good with variety and fresh items by many, but at least one report of no food available at breakfast time and occasional complaints about coffee strength.
Overall Experience
8.9
Overall stays were described as pleasant due to location, comfortable beds and friendly staff despite notable cleanliness and breakfast availability issues; net guest experience leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Amenities and Services
Enjoy a complimentary buffet breakfast, stay connected with free Wi-Fi, and make use of the fitness center and concierge services during your stay.

Convenient Location
Located in Ottawa's Kanata area, our hotel offers easy access to popular attractions including Kanata Centrum Shopping Centre and Canadian Tire Centre.

Comfortable Accommodations
Relax in one of our 146 individually decorated guestrooms, each featuring modern amenities such as microwaves, LCD TVs, and premium bedding.

Book now for an unforgettable stay at the environmentally-friendly Comfort Inn Ottawa West Kanata, where luxury and convenience meet.

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.7
Based on 811 reviews
Cleanliness: 4.8
Service: 9.5
Location: 9.7
Room Quality: 8.7
Amenities: 6.8
Value for Money: 6
Food and Beverage: 7.2
Overall Experience: 8.9
B
Bruneau • family_with_children • ca
6
Pros:

Emplacement

Cons:

Odeur dans la chambre, tapis, fumeurs près de la porte d'entrée et l'odeur de cigarette insupportable dans la chambre.

2026-10-26 • via Nuitee
M
Marc • extended_group • ca
9
2026-10-26 • via Nuitee
D
Daniel • solo_traveller • ca
8
2026-10-23 • via Nuitee
B
Blaise • couple • ca
8
Pros:

Breakfast was good. There was no shortage of food.

2026-10-17 • via Nuitee
M
Michel • couple • ca
7
2026-10-15 • via Nuitee
W
William • couple • ca
9
2026-10-13 • via Nuitee
V
Verena • family_with_children • ca
5
No breakfast available even though it was "included ". No value for the money.
Pros:

The beds were comfortable and the room was clean. Check-in and check-out were quick and easy.

Cons:

The four of us that stayed here did not get the breakfast incuded because there wasn't food available when we came down for breakfast at 8am. The tables were littered with dishes and not one table was cleaned off or wiped down. Unfortunately, we had to leave the hotel and pay for breakfast. We notified the front desk clerk; he apologized, however, no action was taken. We wished we had taken photos of the breakfast area but at this point we were disappointed and wished to leave.
For the price of hotel rooms nowadays, no matter where you stay, you should get what you paid for/what is complementary according to the hotel. Staffing should reflect the number of guests.

2026-10-12 • via Nuitee
M
Mingwei • couple • ca
10
2026-10-12 • via Nuitee
M
MaryLynn • solo_traveller • ca
10
Pros:

As expected, comfortable and clean

Cons:

Price increase for the long weekend.
Reason for visiting was a funeral not social or fun yet still had to pay above reasonable cost.

2026-10-12 • via Nuitee
F
Francya • family_with_children • fr
1
Pros:

Rien

Cons:

Chambre sale, poussière partout et sur le sol, restes de nourriture sous le lit. On a toussé dès l'arrivée. Serviettes propres posées par terre dans le couloir pendant le ménage des chambres. Petit déjeuner insuffisant dans une salle minuscule. Personnel peu accueillant. 167 € la nuit, 2e étage sans ascenseur, avec un bébé, trop cher pour la qualité.

2026-10-12 • via Nuitee
S
Sébastien • couple • ca
1
2026-10-12 • via Nuitee
J
Julian • solo_traveller • ca
5
2026-10-12 • via Nuitee
L
Lotter • solo_traveller • ca
9
Pros:

Price, access, comfort

2026-10-12 • via Nuitee
J
John • couple • ca
9
Good
Pros:

Breakfast had variety, room was clean and spacious, bed was comfortable.

2026-10-10 • via Nuitee
V
viator • couple • ca
7
2026-09-19 • via Nuitee
J
John • solo_traveller • ca
9
2026-09-19 • via Nuitee
A
Angélique • solo_traveller • fr
9
Pros:

L'emplacement était tres bien. Le personnel tres agreable

2026-09-18 • via Nuitee
C
Cathi • couple • ca
4
2026-09-17 • via Nuitee
C
Carol • couple • ca
9
Pros:

Reception Staff very helpful (and patient)!

Cons:

The coffee carafe in our room was missing.

2026-09-17 • via Nuitee
M
Mason • couple • ca
10
2026-09-13 • via Nuitee