Comfort Suites Omaha East-Council Bluffs

Hotels
•
Comfort Suites
6.9 (388 reviews)
1801 South 35th Street , Council Bluffs , US
+1 712-423-4017

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor service with refunds
Inconvenient location
Issues with amenities

Categories

Cleanliness
7.36
The hotel was clean but had some issues with condition.
Service
8.33
Staff was very friendly and helpful.
Location
5.87
Location was off the path a bit and not very convenient.
Room Quality
6.82
Rooms looked nice, but some had issues (e.g., door latching).
Amenities
6.35
Some amenities were functional, but issues with the hot tub.
Value for Money
6.81
Good price for the room, but some felt it could be better.
Food and Beverage
7.36
Breakfast was good, with some variation on weekends.
Overall Experience
6.33
Overall stay had positives but also significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:08

Property Description

Luxurious Amenities
Comfort Suites Omaha East-Council Bluffs boasts an array of luxurious amenities, including an indoor pool, jacuzzi, gym, and business center. Guests can unwind and relax in style during their stay.

Convenient Room Features
Each room at Comfort Suites Council Bluffs is equipped with a microwave and refrigerator, providing guests with added convenience and flexibility during their visit. Stay connected with complimentary Wi-Fi available in all rooms.

Prime Location
Located just a short drive from downtown Omaha, Eppley Airfield, Creighton University, and popular attractions like the Henry Doorly Zoo and Omaha Botanical Gardens, Comfort Suites Omaha East-Council Bluffs offers a prime location for both leisure and business travelers.

Experience comfort and convenience at Comfort Suites Omaha East-Council Bluffs. Book your stay now for a memorable hotel experience.

Important information:

The pool will be closed from 5 December 2017 until 16 December 2017.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 388 reviews
Cleanliness: 7.36
Service: 8.33
Location: 5.87
Room Quality: 6.82
Amenities: 6.35
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 6.33
R
Ranzenberger • solo_traveller • us
5
2026-09-15 • via Nuitee
R
Ranzenberger • solo_traveller • us
5
2026-09-15 • via Nuitee
T
Thadeous • family_with_children • us
1
Ac was leaking and soaked the floor room was a little dirty and pullout couch had dirty pee stained sheets on it still
Pros:

Staff was friendly

Cons:

Management change caused some inconveniences in cleanliness and responsiveness on rooms

2026-09-09 • via Nuitee
L
Laura • couple • us
1
Do not book here!!!
Pros:

Nothing.

Cons:

The pool paint was chipping and water was cold. The hot tub didn’t work, the rooms smelled weird. Beds were very uncomfortable.

2026-09-07 • via Nuitee
D
Dublinske • extended_group • us
4
2026-09-06 • via Nuitee
C
Charles • couple • us
4
Not happy
Pros:

Room phone never worked. Used our own phone to call the front desk and it was listed as not working. Our first day the tv had no signal, the second day it was fixed, third day we had no signal but was repaired that evening. We were in room 207

2026-09-05 • via Nuitee
R
Rachel • solo_traveller • us
1
Cons:

I have photos of literal poop smeared on the mattress I was supposed to sleep on. I’m currently filing a small claim against Booking.com and the property manager of this Comfort Inn & Suites since neither entity followed through on a promised refund. I literally called Booking.com agents and the property manager twice a day for two weeks to no avail. Avoid if possible! Terrible property and reservation system.

2026-09-03 • via Nuitee
J
John • family_with_children • us
8
2026-08-24 • via Nuitee
C
Cheyli • couple • us
1
We didn’t get to stay and were told they had no rooms for us.
Cons:

As soon as we got our key card for our room and stepped in the room, there were dead roaches all over the floor. We told the front desk and were offered another room that had 3 times as many roaches. When we told the front desk again, she said that she had no rooms for us and would give us our full refund but we have yet to receive that and now we are not hearing back from anyone about our refund process.

2026-08-12 • via Nuitee
R
Riley • extended_group • us
1
2026-08-08 • via Nuitee
C
Cynthia • family_with_children • us
9
I would stay again probably
Pros:

The property and staff were great. Location was fabulous.

Cons:

The breakfast was look warm to say the least. Everything was barely warm. No towels in pool room. No bedding for sofa sleeper

2026-08-05 • via Nuitee
P
Plautz • solo_traveller • us
3
Dont waste your money
Pros:

Having the big room was great but it needed cleaned badly...

Cons:

Most everything

2026-08-03 • via Nuitee
A
Anna • family_with_children • us
6
Cons:

The room we stayed in clearly had an animal in the room before our stay and there was white dog hair all over the carpet. Unfortunately we had checked in so late in the evening with 2 small children that were beyond tired.

2026-08-02 • via Nuitee
R
Refside Gaming • couple • us
4
It was average at best but, as a 3* hotel you cannot expect 5* service.
Pros:

It was exactly what a 3* hotel was as expected.

Cons:

I had a "DO NOT DISTURB" sign up & housekeeping knocked anyways, price should have been a little cheaper than the price. The pool was inoperable.

2026-07-21 • via Nuitee
R
Ricco • solo_traveller • us
8
Cons:

I belive this was the place where we stayed that other people were very rude. Parked their car smack in front of the entrance and it was very hard to get around it, especially with luggage.
The pool was not available!!!

2026-07-21 • via Nuitee
R
Richard • solo_traveller • us
1
Pros:

Nothing

Cons:

Mold in the bathroom.
Pool was broken.
Staff was not helpful at all.
Didn't say anything about the mold or pool being broken. Gave attitude when asking for a refund

2026-07-18 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-07-10 • via Nuitee
T
Tori • solo_traveller • us
1
2026-07-07 • via Nuitee
W
Wanderlust • couple • us
1
Never again
Pros:

Room was big, liked the location and the hot tub in the room , but the Dead bugs all over the floor, and rude manager were a major deal breaker

Cons:

Cleanliness, manager could have refunded my money right away with no hassles, dead bugs, manager cursing at me

2026-07-07 • via Nuitee
M
Mary • couple • us
8
2026-07-05 • via Nuitee