Courtyard by Marriott Cleveland Westlake

Hotels
•
Courtyard by Marriott
7.7 (336 reviews)
25050 Sperry Drive , Westlake , US
+1 440-871-3756

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bed
Good location
Cons:
Cleanliness issues
Room outdated
Poor value for price

Categories

Cleanliness
6.78
Multiple complaints about cleanliness, including finding pills in the room.
Service
8.75
Staff were consistently friendly and helpful according to multiple reviews.
Location
8.79
Location was well-received, with positive comments regarding accessibility.
Room Quality
7.24
Comments about the room being outdated and issues with bedding.
Amenities
7.27
Amenities received mixed reviews; some guests appreciated the pool and hot tub.
Value for Money
6.73
Complaints about room quality relative to price, especially when expectations were high.
Food and Beverage
8.28
Food was noted as good when mentioned, but there's concern about missing breakfast.
Overall Experience
7.75
Overall experience was mixed with good staff but significant complaints on cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:16

Property Description

Luxurious Rooms with Bright Atmosphere
Experience the comfort of luxury bedding and the vibrant atmosphere created by large windows at Courtyard by Marriott Cleveland Westlake. The spacious rooms also feature wooden work desks for your convenience.

Indoor Pool and Fitness Facilities
Relax and rejuvenate in our indoor pool area with a whirlpool or stay active at our well-equipped fitness center. Whether you prefer cardiovascular equipment or free weights, we have everything you need for a great workout.

Delicious Dining Options
Start your day with a delicious breakfast at The Bistro and end it with a satisfying dinner. Craving a snack? Visit our 24-Hour Market for light bites and refreshing beverages.

Book your stay at Courtyard by Marriott Cleveland Westlake for a perfect blend of comfort, convenience, and excellent amenities.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Location

Guest Reviews

7.7
Based on 336 reviews
Cleanliness: 6.78
Service: 8.75
Location: 8.79
Room Quality: 7.24
Amenities: 7.27
Value for Money: 6.73
Food and Beverage: 8.28
Overall Experience: 7.75
M
Mehmet • couple • tr
10
2026-09-14 • via Nuitee
E
Edward • extended_group • us
9
Clean, comfortable and very friendly and helpful staff.
Pros:

The staff was wonderful! The room was clean and comfortable.

Cons:

A complimentary breakfast would have been nice. The hotel was a little outdated but still clean and comfortable.

2026-09-05 • via Nuitee
K
Kendra • couple • us
10
Great location and nice and quiet
Pros:

There was plenty of employees to help. We were able to get extra pillows. The room was clean and comfortable

2026-09-03 • via Nuitee
K
Kendra • solo_traveller • us
10
Great place to stay while visiting friends
Pros:

Clean and comfortable

2026-09-03 • via Nuitee
C
Cola35 • solo_traveller • us
9
2026-09-02 • via Nuitee
C
Christian • family_with_children • us
7
2026-08-30 • via Nuitee
K
Keita • couple • us
8
2026-08-13 • via Nuitee
S
Sean • solo_traveller • de
5
Cons:

The interaction with staff is more than enough reason for me to never visit this site. I will never stay anywhere I do not feel respected and comfortable. I will leave it there. I do not think the interaction I received was a reflection of Marriot or their services. I understand locations have cultures and in the suburbs of Ohio I am now aware of that culture.

2026-08-06 • via Nuitee
C
Caitlin • solo_traveller • us
3
Cons:

I walked into my room and the first thing I noticed was a very musty smell that smelt like mold. The couch and bed sheets were wet. The bathroom had dead bugs stuck to the walls. I went downstairs with these concerns and management said “okay”. No refund, no offer of a new room, no apology, nothing.

2026-07-19 • via Nuitee
W
Wilhite • couple • us
8
2026-07-09 • via Nuitee
M
Malika • family_with_children • us
8
Pros:

Holly at front desk is great

Cons:

NA

2026-07-06 • via Nuitee
D
Debra • couple • us
7
Comfortable
Pros:

Close to lots of restaurants.

Cons:

The breakfast in the morning was difficult. One person taking orders and confusing as to what to order that would be included in room price. We skipped breakfast.

2026-07-03 • via Nuitee
M
madison • couple • us
6
2026-07-03 • via Nuitee
C
Christos • solo_traveller • gr
8
2026-07-01 • via Nuitee
G
Gracielou01 • Business • Burlington, New Jersey
2
Never stay here
Pros:

The place is a dump. I bet a Motel 6 would be better. This hotel should be shut down and renovated. NO restaurant was available. Room an absolute mess.

2026-06-20 • via Tripadvisor
C
clsnoke • solo_traveller • us
8
Pros:

Holly (I think that's her name) is always so friendly. The AC works well.

Cons:

The mattress is too hard for me so I don't sleep well but I should have remembered to bring my inflatable pad. It's helps.

2026-06-19 • via Nuitee
H
Honza Kolačný • solo_traveller • cz
9
2026-06-19 • via Nuitee
S
Shannon • couple • us
7
Did the trick but would not want to stay for many nights
Pros:

Clean, fast access to highway

Cons:

Shower was all hot or all cold. Very shocking!

2026-06-18 • via Nuitee
T
Todd • couple • us
8
Great stay and staff. Breakfast made to order very good.
Pros:

Location and very friendly staff.

2026-06-17 • via Nuitee
9
999lenaj • Business
6
Don't eat there!
Pros:

I'm actually surprised by all these bad reviews. Check-in and front desk service were great - all with the same guy, but I didn't note his name. I also spoke to him the day before, because my employees had flight issues; he cancelled their rooms without fees. (I actually now wonder if this guy was brought in to turn the hotel around?)
The room was fine. I didn't notice any issues.
But - I went downstairs for a quick dinner and glass of wine, and the lady in the bar/Starbucks area seemed confused by that whole idea. I finally ordered a turkey sandwich (deciding non-cooked food was safest.) She rummaged around a fridge in the bar area, and then held out a ziplock of... grey, super-processed turkey slices, I think? She asked me, "I don't know about this. What do you think?" and a lady standing next to me waiting said "Oh no I would toss that."
Needless to say, I ate somewhere else.

2026-06-15 • via Tripadvisor