Courtyard by Marriott Richmond Airport

Hotels
•
Courtyard by Marriott
8.2 (433 reviews)
5400 Williamsburg Road , Sandston , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location near the airport
Cons:
Cleanliness issues
Cold pool and broken furniture

Categories

Cleanliness
7.16
Several mentions of mildew and a disgusting bedroom ceiling indicate cleanliness issues.
Service
9.63
Staff was consistently described as polite and helpful.
Location
9.17
Conveniently located close to the airport, though some discomfort was noted regarding the area.
Room Quality
7.62
Reported issues with room condition, including broken furniture and mildew.
Amenities
8.15
Amenities like shuttle service were appreciated, but the pool was cold and there were cleanliness concerns.
Value for Money
7.61
Several complaints regarding the non-existent breakfast and room service issues suggest a lack of value.
Food and Beverage
7.66
Limited food options and dissatisfaction with the breakfast offerings.
Overall Experience
8.63
Guests had a mixed but generally favorable experience despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:22

Property Description

Convenient Airport Shuttle Service
This Sandston, Virginia hotel offers free shuttle services to Richmond International Airport, ensuring a stress-free start to your trip.

Relaxing Indoor Pool and Modern Amenities
Unwind in the indoor pool or enjoy entertainment on the 32 to 55-inch flat-screen TV in your room, complete with complimentary Wi-Fi for your convenience.

Fitness and Business Facilities
Stay active in the gym, then rejuvenate in the hot tub. For business travelers, take advantage of the business center before utilizing the barbecue facilities for a delightful evening.

Experience comfort and convenience at Courtyard by Marriott Richmond Airport - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 433 reviews
Cleanliness: 7.16
Service: 9.63
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 8.63
M
maria • extended_group • us
7
Cons:

The rooms were not as clean as they have been in the past there was dog hair all in the carpet

2026-06-09 • via Nuitee
S
Shannon • solo_traveller • us
7
Pros:

Finished room was nice

Cons:

You were under construction. That went on till 6pm

2026-06-04 • via Nuitee
P
Pamela • family_with_children • us
4
It was terrible
Pros:

Nothing

Cons:

It was ants in the room and all you could smell was marijuana

2026-06-01 • via Nuitee
N
Nicole • solo_traveller • us
7
Cons:

They did not return my deposit

2026-05-27 • via Nuitee
J
Jones • couple • us
7
Annoyed I paid so much while they were working all through the building
Pros:

Staff

Cons:

Price while under construction should have been lower

2026-05-10 • via Nuitee
J
Joan Byrd • couple • us
8
Peaceful and quiet
Pros:

The room was very clean. Newly renovated. Clean even while going through renovations.

2026-05-07 • via Nuitee
C
Charlton • couple • us
10
I was in town for my grandma funeral
Pros:

Service

Cons:

Construction

2026-05-04 • via Nuitee
J
James • couple • us
9
2026-04-07 • via Nuitee
3
36gailb • Family • Connecticut
6
Okay Stay
Pros:

This is a decent hotel that provides a shuttle to the Richmond airport. The hotel needs upgrading in the rooms. The bathroom shower/tub has mold throughout the seals. The room itself is okay for a one night stay. The staff was pleasant.

Justin Baynes provided excellent customer service to me upon my arrival.

2026-04-02 • via Tripadvisor
A
Akela • solo_traveller • us
6
Great location, very quiet facility.
Pros:

The location was great. Very convenient to where I needed to be as well as the proximity to the other hotels where friends stayed was extremely convenient.

Cons:

We got to the hotel at 2:30 pm, after our event to get settled. Everything seemed fine. We headed back out. Upon our return, we pulled out the sofa bed and a used linen was still on it. In addition there were crumbs on the bedsheet. Which tells me housekeeping did not pull out the sofa bed. In the bathroom, there was red balled up hair on the floor. I, nor my children have red hair. It was late and we were extremely tired. So I removed the linen, Lysol’d the bed and placed new linens from the closet. We checked out at 6:00 am Sunday. I called the hotel to share my concerns, but as of today, no one has called back.

2026-04-02 • via Nuitee
B
Bailey • couple • us
6
2026-03-22 • via Nuitee
J
Jessie • solo_traveller • us
5
2026-03-10 • via Nuitee
N
Neil • solo_traveller • us
1
Never stay here
Pros:

Close to airport

Cons:

Not told about renovations at time of booking.
Very bad and rude service at the restaurant

2026-02-27 • via Nuitee
G
George • solo_traveller • us
1
Extra charge for no reason.
Pros:

I was charged an extra $24 for no reason at all.

Cons:

Extra charge for no reason.

2026-02-24 • via Nuitee
T
Tyler • couple • us
10
2026-01-20 • via Nuitee
F
Felicia • family_with_children • ng
8
2026-01-19 • via Nuitee
C
Carol • family_with_children • us
8
Pros:

Did not eat breakfast

Cons:

Free breakfast

2026-01-19 • via Nuitee
J
Jamil • family_with_children • us
9
2026-01-19 • via Nuitee
P
Peter • couple • us
8
2026-01-19 • via Nuitee
E
Edie • couple • us
10
2026-01-01 • via Nuitee