Courtyard Memphis East/Bill Morris Parkway

Hotels
•
Courtyard by Marriott
7.8 (302 reviews)
3076 Kirby Parkway , Memphis , US
+1 901-365-6400

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean and nice shower
Comfortable stay
Cons:
Poor management
Unavailability of services and amenities
Lack of cleanliness

Categories

Cleanliness
6.88
Several complaints regarding cleanliness, including bugs and dirty rooms.
Service
8.85
Multiple reviews mention poor service, including lack of responsiveness at the front desk.
Location
9.39
Location received mixed feedback; some found it different or unsafe.
Room Quality
7.84
General discomfort mentioned; issues with amenities and cleanliness.
Amenities
5.87
Multiple amenities not available as advertised, including breakfast and pool.
Value for Money
9.83
Some feel it's a poor deal for the price given the reviews.
Food and Beverage
4.88
No food available; major issues with food service.
Overall Experience
8.85
General sentiment is negative with many complaints about the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:15

Property Description

Outdoor Pool and Amenities:
Enjoy a refreshing dip in the outdoor pool at Courtyard Memphis East/Bill Morris Parkway. Additionally, take advantage of the barbecue facilities and 24-hour market for a delightful stay.

Comfortable and Well-Equipped Rooms:
Relax in guest rooms featuring cable TV with HBO, free Wi-Fi, seating areas, desks, ironing facilities, hairdryers, and coffee makers. Everything you need for a comfortable stay is at your fingertips.

Convenient Location and Nearby Attractions:
Located just 6 miles from the Mike Rose Soccer Complex and within proximity to the University of Memphis, Liberty Bowl college football stadium, Memphis International Airport, and Memphis Zoo, this hotel offers a convenient base for exploring the city.

Experience comfort, convenience, and a host of amenities at Courtyard Memphis East/Bill Morris Parkway - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Location

Guest Reviews

7.8
Based on 302 reviews
Cleanliness: 6.88
Service: 8.85
Location: 9.39
Room Quality: 7.84
Amenities: 5.87
Value for Money: 9.83
Food and Beverage: 4.88
Overall Experience: 8.85
R
Richard • solo_traveller • us
4
Pros:

..

Cons:

Over 100 degrees outside and all the rooms we had the ac was off rooms didn't cool down until after 10pm

2026-09-16 • via Nuitee
T
Trevarius • extended_group • us
10
2026-09-16 • via Nuitee
F
Fredrika • couple • us
10
2026-09-14 • via Nuitee
A
Angela • couple • us
7
Overall is was a descent price but if you pay for breakfast you have to request the ticket and its cook for you.
Pros:

The price.

Cons:

The location near the street was loud, residents were up all night running down the halls, and breakfast had to be cooked. We did not know that you had to request it even though we paid for the breakfast with room charges.

2026-09-11 • via Nuitee
B
Bernadette • couple • us
2
Seems like they don’t care about the property. It’s just a job.
Pros:

Bed was comfortable.

Cons:

Location had security gats which were never closed. We could not adjust temperature in the room. When we called the front desk to let them know the tv didn’t work, Aramis Higgins said he’d be right up. No one ever came to the room. Even the room keys were in tiny manila envelopes that were too small to remove the key from easily.

2026-09-09 • via Nuitee
A
Ashley • couple • us
10
2026-09-05 • via Nuitee
K
Kayla • solo_traveller • us
9
Pros:

The lady that checked us in was wonderful! Super kind and helpful.

2026-09-03 • via Nuitee
P
PearlCantrell • couple • us
8
2026-09-03 • via Nuitee
B
Brittany • couple • us
10
Pros:

We stayed there because my son was staying there and was leaving for basic training the next day. The facilities were clean and the staff was friendly. Fast check in fast and check out. Will stay again if we are in that area.

Cons:

There was a restaurant/bar in the lobby, but it was not open to other guests as they were booked already. The bar was advertised but could not serve alcohol because they did not have their liquor license. They does not detour us from staying there again though.

2026-08-30 • via Nuitee
G
Greg • couple • us
1
Will not be back. Very unprofessional.
Cons:

Card readers didn't work. Desk clerk had to let us in the room. 20 minutes later I went to smoke and the desk clerk opened the door with my wife alone in the room supposedly to put another family in my room. They were pushing and banging on the door. Scared my wife. We left without a refund.

2026-08-21 • via Nuitee
K
Kathleen • family_with_children • us
8
Pros:

Did not have breakfast the staff was very friendly I liked that

Cons:

Our key would not work so we could not get in our room it was around 8pm and was finally put in a room with a working key. It was an inconvenience due to if we left our room we had to go to the front desk to get back in

2026-08-19 • via Nuitee
R
Rick • solo_traveller • us
4
My stay was just OK.
Pros:

The hotel was just OK for me. Nothing great. The only thing that I liked was the food at the bistro inside the hotel.

Cons:

I did not like the fact that the shower only had a half door. Also, the TV was difficult to operate as I had to keep unplugging it to reset the box. It was pretty annoying to have to keep doing that.

2026-08-16 • via Nuitee
L
Leal • solo_traveller • us
10
2026-08-15 • via Nuitee
S
stevecK5513WS • Business
2
Seriously Dissappointed in the service lately, Hilton bound
Pros:

Subject: Formal Complaint – Price Increase at Checkout, Failure to Provide Guaranteed Housekeeping, and Unacceptable Service Standards
To the Senior Leadership Team / Corporate Executive Office,
I am writing as a lifelong Marriott member and a Senior Product Manager at Amazon to register a serious formal complaint regarding my recent stay. This experience falls well below the standards any guest—let alone a long-term loyalty member—should expect, and it requires direct attention from senior management rather than a standard guest-relations response.
Key issues:

Price changed after booking / at checkout
The rate I booked was not honored. The price was increased at checkout. This is unacceptable and erodes trust in the brand’s pricing integrity.
Guaranteed every-other-day housekeeping not delivered
Housekeeping every other day was guaranteed. Instead, the property appears to still be operating under COVID-era reduced service while charging full rates. On the days housekeeping did enter the room, they replaced only coffee and towels. I made the bed myself. Guests are paying for a full-service room and receiving neither the promised cleaning nor basic upkeep.
Overall property condition and service expected from 70's error management.
The property itself is in poor condition. Combined with the service failures above, the stay was sufficiently poor that I will not return.

I have been a loyal Marriott member for years. Experiences like this are precisely why loyal guests begin evaluating Hilton and other competitors. A senior Amazon PM and long-term member should not have to escalate basic failures in pricing transparency and housekeeping delivery. Don't care that an eccentric night club member of Memphis perished over weekend or that School began.
I expect a substantive response from senior management addressing:

Why the booked rate was not honored
Why the guaranteed every-other-day housekeeping was not performed as stated
What corrective action will be taken regarding this property’s service standards and pricing practices

I am prepared to provide reservation details, dates, and any other documentation required. I look forward to a prompt and meaningful reply.
Sincerely,
Steve Calovich
Senior Program Manager, Amazon
Lifelong Marriott Member
[Folio number: 95280 / confirmation]
469-999-2215 / [email protected]]
8/10-8/13 / 6015 Park Ave Memphis TN]

2026-08-14 • via Tripadvisor
D
Dan • solo_traveller • us
7
2026-08-06 • via Nuitee
K
Kohnle • couple • us
7
2026-08-04 • via Nuitee
J
Jennifer • extended_group • us
1
2026-08-03 • via Nuitee
W
Watson • solo_traveller • us
8
Cons:

Pool was dirty due to rain 🌧. Breakfast is costly

2026-08-02 • via Nuitee
H
Heath • family_with_children • us
10
Pros:

The staff and security was super nice!

Cons:

When we booked online, the description said there was 2 queen beds and a sofa bed. Once we arrived, we were told there were only 2 beds. There were no adjoining rooms so our kids ended up sleeping on the floor. The location was questionable; pretty sure we heard gunshots down the road a time or two.

2026-07-20 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-07-08 • via Nuitee