Courtyard Winston-Salem Hanes Mall

Hotels
•
Courtyard by Marriott
8 (441 reviews)
1600 Westbrook Plaza Drive , Winston-Salem , us
+1 336-760-5777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Wi-Fi issues
Cold pool
Breakfast not available on time

Categories

Cleanliness
7.5
Several reviews noted issues with cleanliness, including the need for better couch cleaning and a wet floor rug.
Service
9
Positive comments about the staff behavior indicate high service satisfaction despite some reservation issues.
Location
9
The location received multiple positive remarks for its convenience and accessibility.
Room Quality
8
Rooms were described as clean and comfortable, though some had issues with furniture cleanliness.
Amenities
7.5
Mixed experiences with amenities, such as Wi-Fi issues and a cold pool, decreased the overall rating.
Value for Money
8
Most reviews indicated a fair value for the amenities and service provided at the price point.
Food and Beverage
7
Negative comments about the breakfast availability and quality of coffee impacted the score.
Overall Experience
8
Overall, experiences were generally positive, with several areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:28

Property Description

Convenient Location
Situated at the junction of Interstate 40 and Highway 158, Courtyard Winston-Salem Hanes Mall provides easy access for travelers.

Comfortable Accommodations
The air-conditioned rooms boast a cozy ambiance with amenities such as free internet, cable TV, work desk, and coffee/tea facilities.

On-Site Dining and Facilities
Indulge in delicious meals at the Bistro, grab snacks at the 24-hour market, take a dip in the outdoor pool, or unwind in the whirlpool.

Ready to experience a blend of convenience and comfort? Book your stay at Courtyard Winston-Salem Hanes Mall now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: INT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 441 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
A
Alisha • extended_group • us
8
It was acceptable
Pros:

Staff was excellent.

Cons:

the building is a little older

2026-07-23 • via Nuitee
J
James • couple • us
7
2026-07-22 • via Nuitee
T
Tristan • family_with_children • ca
10
2026-07-22 • via Nuitee
E
Evans • solo_traveller • us
5
Staff is amazing, hated the bistro, order out instead.
Pros:

The staff is super friendly and helpful. They are approachable and kind.

Cons:

The food was not good at all. I feel as if I wasted money. I tried 2 dinner items on seperate days and was disappointed both days. The drinks were not good either. I ordered an old fashioned and was not pleased.

2026-07-19 • via Nuitee
C
Chevy • family_with_children • us
8
2026-07-18 • via Nuitee
C
Charles • couple • us
9
We always try to stay at this hotel when we come to town and we have not been disappointed.
Pros:

The Hotel has a bistro to it and there is always hot coffee and hot water for tea available. The staff is on duty at the desk and are very helpful and knowledgeable. The location of the hotel is close to shopping and restaurants.

Cons:

The bed was a little uncomfortable and the bathroom door was difficult to open. The pricing in the bistro is a little high, but the quality of the food makes up for it.

2026-07-14 • via Nuitee
I
Ilse • solo_traveller • cr
10
Wonderful, comfortable room, friendly staff and great gym
Pros:

The staff were very friendly. Gerard greeted us and gave us information that we needed. The room and gym were amazing!!! Would definitely recommend it and return there

2026-07-14 • via Nuitee
R
Randy • solo_traveller • us
8
2026-07-11 • via Nuitee
P
Pamela • extended_group • us
10
2026-07-06 • via Nuitee
J
Josh • couple • us
9
2026-07-06 • via Nuitee
T
Tiffany • couple • us
10
2026-07-06 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-07-04 • via Nuitee
M
Mitchell • couple • us
8
2026-07-01 • via Nuitee
S
Sherri • solo_traveller • us
10
2026-06-30 • via Nuitee
S
Sherri • solo_traveller • us
10
COURTYARD WINSTON SALEM- EXCEPTIONAL STAY
Pros:

I loved my stay at Courtyard Winston Salem Hanes Mall! The space was exceptional in every way - cleanliness, friendly staff, nice amenities. I would highly recommend them to everyone. I will definitely be back when I'm in the area again.

2026-06-30 • via Nuitee
A
Albert • solo_traveller • us
3
the room wasn't cleaned for the first night of my stay
Pros:

friendly check-in staff

Cons:

room was dirty, bathroom floor air-conditioning was too cold and I couldn't adjust it

2026-06-29 • via Nuitee
J
Joanne • couple • us
8
Favorable I would come again
Pros:

Staff courteous

Cons:

Breakfast needs improvement

2026-06-28 • via Nuitee
J
Justin • solo_traveller • us
7
2026-06-25 • via Nuitee
M
Michael • solo_traveller • us
10
Excellent place to stay and the price is fair
Pros:

Excellent place to stay and that a pretty good price

2026-06-21 • via Nuitee
D
Dixon • family_with_children • us
10
2026-06-08 • via Nuitee