Courtyard Winston-Salem Hanes Mall

Hotels
•
Courtyard by Marriott
8 (421 reviews)
1600 Westbrook Plaza Drive , Winston-Salem , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Wi-Fi issues
Cold pool
Breakfast not available on time

Categories

Cleanliness
7.5
Several reviews noted issues with cleanliness, including the need for better couch cleaning and a wet floor rug.
Service
9
Positive comments about the staff behavior indicate high service satisfaction despite some reservation issues.
Location
9
The location received multiple positive remarks for its convenience and accessibility.
Room Quality
8
Rooms were described as clean and comfortable, though some had issues with furniture cleanliness.
Amenities
7.5
Mixed experiences with amenities, such as Wi-Fi issues and a cold pool, decreased the overall rating.
Value for Money
8
Most reviews indicated a fair value for the amenities and service provided at the price point.
Food and Beverage
7
Negative comments about the breakfast availability and quality of coffee impacted the score.
Overall Experience
8
Overall, experiences were generally positive, with several areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:28

Property Description

Convenient Location
Situated at the junction of Interstate 40 and Highway 158, Courtyard Winston-Salem Hanes Mall provides easy access for travelers.

Comfortable Accommodations
The air-conditioned rooms boast a cozy ambiance with amenities such as free internet, cable TV, work desk, and coffee/tea facilities.

On-Site Dining and Facilities
Indulge in delicious meals at the Bistro, grab snacks at the 24-hour market, take a dip in the outdoor pool, or unwind in the whirlpool.

Ready to experience a blend of convenience and comfort? Book your stay at Courtyard Winston-Salem Hanes Mall now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: INT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 421 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
L
Lakindra • couple • us
8
Pros:

Clean, very convenient

Cons:

The elevator has an really awful jerk. We took the stairs.

2026-05-19 • via Nuitee
B
Battle • family_with_children • us
4
Pros:

The lounge and foyer area was clean and nice for waiting.

Cons:

The rooms need to be updated. Beds were very low to the floor. Wallpaper and Towel Rack Needs Updating and adjusting.

2026-05-14 • via Nuitee
R
Ronnie • solo_traveller • us
10
Peaceful
Pros:

N/A

2026-05-12 • via Nuitee
C
Carolina • solo_traveller • us
10
Pros:

Friendly staff and great late checkout!

2026-05-11 • via Nuitee
L
LaShonda • extended_group • us
7
2026-05-11 • via Nuitee
I
Isaiah • couple • us
10
2026-05-11 • via Nuitee
F
friant • solo_traveller • us
10
Pros:

It was nice clean. In great location to everything didn't have to travel to far

2026-05-11 • via Nuitee
E
Eric • family_with_children • us
10
2026-05-09 • via Nuitee
I
Isabella • solo_traveller • us
9
i felt comfortable during my stay
Pros:

the property was very beautiful, the staff were very friendly checking me in

Cons:

when i first arrived it was hot in the lobby, but i think they were working on getting the air conditioning fixed. that was the only place that was warm

2026-05-06 • via Nuitee
J
Janet • couple • us
9
2026-05-06 • via Nuitee
J
Jamika • couple • us
10
Pros:

Very clean

Cons:

Very clean and nice staff

2026-05-05 • via Nuitee
B
Brittany • couple • us
10
2026-05-04 • via Nuitee
H
Hall • couple • us
10
10/10
Pros:

Both the outside and the rooms were beautiful.

2026-05-04 • via Nuitee
T
Tatum • extended_group • us
3
2026-04-28 • via Nuitee
J
Jordan • couple • us
8
2026-04-24 • via Nuitee
J
James • family_with_children • us
9
Pros:

Very friendly staff

Cons:

Seems a little dated

2026-04-23 • via Nuitee
K
Karen • family_with_children • us
10
2026-04-22 • via Nuitee
L
Lemonte • solo_traveller • us
10
Customer service was great, rooms was very clean
Pros:

Great !!!

2026-04-19 • via Nuitee
• couple • us
10
2026-04-13 • via Nuitee
B
Barbara • solo_traveller • us
10
I had a relaxing and enjoyable stay!
Pros:

Great location with restaurants close and easy access to I-40

Cons:

I wish there was an indoor pool.

2026-04-12 • via Nuitee