Courtyard Winston-Salem Hanes Mall

Hotels
•
Courtyard by Marriott
8 (460 reviews)
1600 Westbrook Plaza Drive , Winston-Salem , US
+1 336-760-5777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Wi-Fi issues
Cold pool
Breakfast not available on time

Categories

Cleanliness
7.5
Several reviews noted issues with cleanliness, including the need for better couch cleaning and a wet floor rug.
Service
9
Positive comments about the staff behavior indicate high service satisfaction despite some reservation issues.
Location
9
The location received multiple positive remarks for its convenience and accessibility.
Room Quality
8
Rooms were described as clean and comfortable, though some had issues with furniture cleanliness.
Amenities
7.5
Mixed experiences with amenities, such as Wi-Fi issues and a cold pool, decreased the overall rating.
Value for Money
8
Most reviews indicated a fair value for the amenities and service provided at the price point.
Food and Beverage
7
Negative comments about the breakfast availability and quality of coffee impacted the score.
Overall Experience
8
Overall, experiences were generally positive, with several areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:28

Property Description

Convenient Location
Situated at the junction of Interstate 40 and Highway 158, Courtyard Winston-Salem Hanes Mall provides easy access for travelers.

Comfortable Accommodations
The air-conditioned rooms boast a cozy ambiance with amenities such as free internet, cable TV, work desk, and coffee/tea facilities.

On-Site Dining and Facilities
Indulge in delicious meals at the Bistro, grab snacks at the 24-hour market, take a dip in the outdoor pool, or unwind in the whirlpool.

Ready to experience a blend of convenience and comfort? Book your stay at Courtyard Winston-Salem Hanes Mall now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: INT

Location

Guest Reviews

8
Based on 460 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
J
Jasmine • couple • us
3
Staff was great very sweet and deserving to be represented in a place that is not so filthy.
Pros:

The staff was great very kind.

Cons:

The rooms are absolutely filthy. There was dried blood on the walls right where they hang brand new towels. There’s mildew in the crevices of the shower. Stains and crust on the couch and cleaning product in the crevices of the toilet. Stains and random suspicious spots all over the walls. Our soap dispensers in the shower wasn’t even working. Only one elevator was working and only 4 ppl were allowed at a time.

2026-09-19 • via Nuitee
A
Amy • solo_traveller • us
9
2026-09-16 • via Nuitee
R
Ronald • couple • us
8
2026-09-15 • via Nuitee
A
Anavette • solo_traveller • us
8
2026-09-13 • via Nuitee
R
Ronald • couple • us
10
Everything was excellent to include your staff.
Pros:

Cleanness & staff very friendly.

Cons:

N/A.

2026-09-12 • via Nuitee
K
Keywan • solo_traveller • us
8
2026-09-11 • via Nuitee
G
Gigi • couple • us
8
2026-09-11 • via Nuitee
L
Lonya • solo_traveller • us
6
Pros:

The customer service and location is what keeps bringing me back.

Cons:

The air conditioning unit in my room was malfunctioning, and the cook set off the fire alarm in the hotel while cooking my wings on high.

2026-09-09 • via Nuitee
B
Brown • family_with_children • us
7
2026-09-08 • via Nuitee
B
Brandon • solo_traveller • us
10
2026-09-02 • via Nuitee
E
Ethel • couple • us
9
Very nice clean,quiet property.Staff very attentive.Definately would at this location again.
Pros:

Location

Cons:

Breakfast ended early

2026-08-29 • via Nuitee
C
Corinne • family_with_children • us
9
Great stay
Pros:

The staff at check in were amazing, very friendly.

Cons:

N/A

2026-08-24 • via Nuitee
D
Deb • solo_traveller • us
10
2026-08-21 • via Nuitee
K
Kevin • couple • us
8
Cons:

Shower door would not stay closed

2026-08-18 • via Nuitee
R
Robinson • couple • us
8
2026-08-13 • via Nuitee
B
Brian • solo_traveller • gb
4
Expect more from Hyatt
Pros:

The staff were great and really made all the difference. They were always friendly, pleasant and eager to help, greeting us with a smile and doing everything they could to assist.

It is certainly not their fault that the location and facilities require some improvement.

Cons:

The location is quite isolated and not particularly close to the airport or any town. Unfortunately, I had just missed the hotel transfer bus when I arrived and, as it was very hot, I took a taxi which cost around $30. I would definitely recommend having a car if you stay here, as the hotel really is in the middle of nowhere.

There is a small retail park nearby with a few restaurants, although I found them quite expensive. The hotel itself feels tired and would benefit from some refurbishment. The foyer is very small, and the breakfast selection was quite limited and exactly the same every morning.

2026-08-12 • via Nuitee
L
Lonya • solo_traveller • us
7
Pros:

The location and the staff was great.

Cons:

The room had a strong smell of something bad like mold or dirty old rags.

2026-08-11 • via Nuitee
J
John • family_with_children • us
10
Absolutely great. Very relaxing.
Pros:

Breakfast was good.

Cons:

The French Toast

2026-08-07 • via Nuitee
A
Ayana • couple • us
2
2026-08-04 • via Nuitee
J
Jason • couple • us
8
Overall a good place to stay
Pros:

Location and friendly staff

Cons:

For the price breakfast should be included and should have more than basic tv channels

2026-08-04 • via Nuitee