Courtyard Virginia Beach Norfolk

Nothing

I didn’t like the view

We had numerous issues with our room. No bath towels the first night or morning. We were told they were in the dryer. We had to ask multiple times. The tv did not work in the main room. Room smelled like cigarettes and there was cigarette butts on the balcony even though we had a non smoking room. Fingernails on the bathroom rink. No body wash in the dispenser in the shower. The glass shower door almost fell off the track on to my husband. He had to tighten it up himself. The manager at the desk that checked me was rude. I was in the middle of my check-in, and he didn’t even excuse himself, just walked away to go over and talk to some other guests in the lobby before finishing my check-in. The staff at the Starbucks in the morning were slow and could care less about getting people‘s order. We only ordered coffee and waited forever. We finally gave up and asked for a refund. We were told at that point we couldn’t get a refund because their credit card machine was down. We had to wait until that night to get refunded. I wanted to speak to someone about the problems I had at checkout in the morning, but when I waited at the desk with other guests that were also waiting, no staff came to the desk to wait on us. I finally gave up and left.

No complaints

Plastic shower liner was exceptionally slippery. Could smell cleaner on it when stepping in. Mild black and orange mold was on edge of toilet on the floor and on top edge of shower pan and outside lining of shower. Used wash cloths to wipe it off after cleaning crew did not clean it for a couple of days.

Our toilet flooded 5 minutes after we arrived. When I tried to call the front desk I found that our phone didn’t work. We were in a hurry to get to an event that we had come there to attend. Maintenance came and unclogged the toilet but the bathroom floor was still covered in toilet water and wet towels, so unusable. We were assured housekeeping would be there shortly. We were now late for our event and had to leave. Front desk told us it would be cleaned while we were attending the event. We returned at 12:30 am exhausted and wanting to go to bed, but discovered our room had never been cleaned while we were gone. We came back to a pile of wet towels and water all over the floor. When I went to the front desk to complain I was told all house keeping staff were gone for the night and he would have to come clean it. He was working alone so it took him a while to get there. He came with towels and laundry spray to clean our floor. It needed to be sanitized which it wasn’t. We made sure to wear shoes in the bathroom. We had asked to be moved to another room but were told the hotel was sold out. We were without a bathroom for more than half our stay. I had requested a call or email from the general manager but have yet to hear from any Marriott staff. A very disappointing stay. It all could have been resolved quickly if Marriott had done what they promised to do.

No area of improvement was noted

No breakfast buffet

Kids running around the hallway and banging on doors after midnight...

The food service was horrible I ordered from starbucks my food was burned the girl was by herself she was so confused I never got my coffee just disappointed the beds are to hard my tv wouldnt come on my phone didnt work to call downstairs I had to use my cell phone the staff was uoung and looked confused the night staff but everything else was ok