Fairfield Inn and Suites by Marriott Rochester West/Greece

Hotels
•
Fairfield Inn
9 (539 reviews)
400 Paddy Creek Circle , Rochester , US
+1 585-621-6050

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean facilities
Comfortable rooms
Cons:
Long check-in times
Inconsistent room cleanliness
Amenities not working

Categories

Cleanliness
8
Some complaints about room cleanliness and maintenance, with specific issues noted.
Service
9.5
Overall positive remarks about staff friendliness and smooth check-in.
Location
9.5
Convenient location with access to nearby attractions.
Room Quality
8.5
Rooms are generally spacious but have some cleanliness issues.
Amenities
8.5
Several amenities available, but some were noted as out of order.
Value for Money
9
Pricing was seen as reasonable, though some guests disputed value based on conditions.
Food and Beverage
10
High praise for breakfast options and quality.
Overall Experience
9
Generally positive experience with some highlighted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:01

Property Description

Convenient Location

Located in Rochester, New York, Fairfield Inn and Suites by Marriott Rochester West/Greece offers a prime spot near The Mall at Greece Ridge and Greater Rochester International Airport.

Comfortable Accommodations

Each room features a microwave, refrigerator, and private bathroom with a hairdryer. Select suites even come with a sofa bed for added comfort.

Great Amenities

Enjoy free Wi-Fi access, a complimentary hot breakfast with a variety of options, on-site fitness center, 24-hour front desk, meeting facilities, and free parking during your stay.

Book your stay at Fairfield Inn and Suites by Marriott Rochester West/Greece for a convenient and comfortable experience in Rochester!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Location

Guest Reviews

9
Based on 539 reviews
Cleanliness: 8
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 10
Overall Experience: 9
K
Kathryn • solo_traveller • us
10
Clean, comfortable and a great choice!
Pros:

This is my go- to spot whenever I visit Rochester, NY. It is clean, staff engage with you and are very courteous. The bed is comfortable. The breakfast was different everyday with a large selection to choose from.

Cons:

There was nothing that I didn't like.

2026-09-06 • via Nuitee
M
MAUD • solo_traveller • fr
8
2026-09-05 • via Nuitee
M
Marianne • couple • us
8
A convenient stay.
Pros:

It was in a decent stay, convenient to the port. It was close to a few restaurants, which made it easy. The coffee set-up was good.
We didn’t stay late enough to have the breakfast. The staff were polite.

Cons:

Nothing

2026-09-04 • via Nuitee
L
Lewis • solo_traveller • us
9
2026-08-25 • via Nuitee
M
Militello • solo_traveller • us
8
I appreciate the location to the nursing home/hospital and the number of services in the area.
Pros:

Very comfortable bed.

Cons:

Met my needs and expectations. Thank you.

2026-08-19 • via Nuitee
E
Elma • family_with_children • us
8
2026-08-08 • via Nuitee
G
Georgina • family_with_children • ca
7
Decent hotel, good location, good for families
Pros:

We stayed with our family for one night, and overall, it was a pleasant experience. The room was clean, and the hotel has great potential for a longer stay. Breakfast exceeded our expectations, offering a wide variety of options. Additionally, there was a full-time coffee bar and cookies available in the lobby at all times. Parking was free, although the lot was a bit challenging to navigate. Conveniently, the hotel is located right next to two family-friendly restaurants: Applebee's and Olive Garden.

Cons:

The first staff member we encountered during check-in was very pleasant. We had three children in our room, which had two queen beds, so we asked if a rollaway bed was available. He looked for one but unfortunately, none were available. He was very professional and nice throughout our interaction. We also requested extra pillows, and he told us to let him know when we returned from our event, and he would bring them to our room.
When we returned late, around 11 PM, I called the front desk to request extra pillows. The lady who answered sounded annoyed and insisted that I needed to come to the front desk to collect them. Although we were already in our pajamas, I went down anyway. When I arrived, she rudely asked, “How many people are in your room, anyway?” I was taken aback by her tone, especially since we had listed everyone staying in our room when we booked, and a previous staff member had been very pleasant. Her attitude was unexpected, and she treated my request for pillows as if it were a significant inconvenience to her.
Additionally, the pool was closed for maintenance the next day, which was disappointing. We had specifically checked that the hotel had a pool and that it was open before selecting our room. Overall, our visit was brief, so it was fine despite these issues.

2026-08-07 • via Nuitee
N
Nevine • extended_group • ca
7
Hotel ok but breakfast staff has poor customer service spirit
Pros:

Room were comfortable and spacious
Bed is very comfortable

Cons:

the hotel was full , Monday morning They ran out of breakfast food ( eggs / sausages etc around 8:40 am . We did notify the reception and the person responsible for breakfast . But The lady responsible for breakfast was quite rude ,she waited till 8:50 to address the guests she said “ we stop making new food at 8:45 . We made enough already!!
Not sure enough based on what ? They had so many guests that day . It was fully booked .
So many guest were trying to get something to eat
At exactly 9 am She was even went to remove all left items such as bread muffins from buffet and locked the yogurt fridge . Was actually rude to some guests in front of me.

2026-08-05 • via Nuitee
M
Maya • family_with_children • ca
8
2026-08-02 • via Nuitee
J
John • solo_traveller • us
1
I arrived and was met with a rude and despondent clerk.
Cons:

The receptionist was rude.

2026-07-17 • via Nuitee
J
jose L • solo_traveller • us
10
Pros:

El desayuno excelente

2026-07-11 • via Nuitee
R
Rosemary • couple • us
9
Very enjoyable.
Pros:

Breakfast was very good. Different each day. A lot of hot food choices.

2026-07-08 • via Nuitee
T
Thomas • solo_traveller • us
8
2026-07-07 • via Nuitee
V
Vadim • solo_traveller • ca
8
2026-07-05 • via Nuitee
J
JOHN • solo_traveller • us
10
2026-06-06 • via Nuitee
S
Shamyra • couple • us
10
2026-06-02 • via Nuitee
J
Jeannette • family_with_children • us
8
2026-06-01 • via Nuitee
N
Nina • extended_group • us
7
2026-05-15 • via Nuitee
T
Thomas • couple • us
2
Great staff place had bed bugs
Pros:

Staff was very friendly

Cons:

Stayed one night and me and my partner both are covered in bed bug bites. Would have rather stayed in my car than have been exposed to this

2026-05-11 • via Nuitee
P
Pamela • solo_traveller • us
6
2026-05-09 • via Nuitee