Novotel Surfers Paradise

Hotels
•
Novotel
7.5 (6203 reviews)
Cnr Hanlan St and Surfers Paradise Blvd , Gold Coast , AU
+61 7 5579 3499

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location and views
Friendly, helpful staff (notably concierge)
Comfortable beds
Consistently good breakfast
Clean/tidy rooms reported by many guests
Cons:
Cleanliness problems for some (mould, leaks, damp)
Small/pokey bathrooms and shower overflow issues
Noise from bars/clubs and renovation work
Slow/limited lifts and occasional lift key-card issues
Pool closed without notice and expensive parking

Categories

Cleanliness
6.3
Mixed reports: many guests say rooms were clean, but there are multiple serious issues (mould in bathroom/kitchenette, damp beds, leaking room, sewerage smell in carpark, dust concerns). Overall cleanliness is below the hotel’s otherwise good impression.
Service
8.4
Generally praised staff and concierge (special shout-out to Michael); several mentions of friendly, helpful reception. A few isolated negative incidents (rude staff, booking/room problems) but service is overall a strength.
Location
9.2
Consistently highlighted as excellent — central, close to transport, shops, dining and with strong ocean views. Location is a primary positive across reviews.
Room Quality
6.5
Rooms often comfortable with good beds and views, but frequent issues: small/pokey bathrooms, shower overflow, key-card/lift problems, occasional damp/leaks, and renovation noise affecting stay quality.
Amenities
7
Mixed amenities: breakfast and views praised, but problems noted (pool closed without notice, slow or limited lifts, expensive parking). Amenities are adequate but inconsistent.
Value for Money
6.8
Split sentiment: several guests say great value, others call the rooms expensive for what was provided (extra parking fees, unexpected amenity closures). Value is slightly below neutral on balance.
Food and Beverage
8.6
Breakfast repeatedly praised as ‘lovely’ and ‘beautiful every morning’; food service is one of the better-rated aspects in reviews.
Overall Experience
7.2
Overall stays trend positive (great location, comfy beds, friendly staff and good breakfast) but are tempered by cleanliness and room-quality disruptions for some guests; resulting experience is slightly below the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Immerse Yourself in Paradise at Novotel Surfers Paradise

Luxurious Amenities: From private balconies with stunning views to a full-size tennis court and a rejuvenating hot tub, Novotel Surfers Paradise offers a range of facilities to elevate your stay.

Family-Friendly Experience: With free accommodation and breakfast for 2 children under 16, spacious rooms, and proximity to family attractions, Novotel Surfers Paradise ensures a memorable getaway for all.

Dining Delights: Indulge in delectable dining options at BLVD Café & Bar, offering a variety of dishes and beverages to satisfy your cravings throughout the day.

Experience the perfect blend of relaxation and excitement at Novotel Surfers Paradise. Book now for an unforgettable Gold Coast getaway!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that the property requires a AUD 100 pre-authorization at time of check-in via credit card, debit card or cash, as well as an additional AUD 50 per night, to cover any incidental charges. This will be refunded upon check out, minus any incidental charges. Please note the name on the credit card used for the booking should correspond to the guest staying at the property. Please note that the guest who makes the reservation must be 18 years or older, and staying at the property. Guests are required to present a valid photo ID upon check in. Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made. All guests must sign the property's Terms of Stay. Please note that all accommodations is individually furnished and the photos are presented as a guide only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Jul 13, 2026 until Thu, Sep 17, 2026
Hot tub/jacuzzi is closed from 2026-09-17 until 2026-07-13
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Location

Guest Reviews

7.5
Based on 6203 reviews
Cleanliness: 6.3
Service: 8.4
Location: 9.2
Room Quality: 6.5
Amenities: 7
Value for Money: 6.8
Food and Beverage: 8.6
Overall Experience: 7.2
D
Dee • solo_traveller • au
10
Pros:

Location

Cons:

A bit noisy friday night

2026-10-31 • via Nuitee
M
Monni • extended_group • au
8
Great
Pros:

Location and clean

2026-10-30 • via Nuitee
C
Chris • family_with_children • nz
7
2026-10-30 • via Nuitee
B
Bec • family_with_children • au
8
2026-10-30 • via Nuitee
J
Jackson • solo_traveller • au
8
2026-10-29 • via Nuitee
S
Sela70 • family_with_children • au
8
Pros:

Location

Cons:

Waited over 20min to get on a lift, only 1 working on Sunday morning. The room was rather expensive for 2 night.

2026-10-29 • via Nuitee
S
Steve • family_with_children • nz
1
I won't be back.
Cons:

The room leaked so badly there was a puddle on the floor when we arrived. The beds were damp, and the room was very small, and very expensive.

2026-10-29 • via Nuitee
H
Harrison • couple • au
8
2026-10-29 • via Nuitee
C
Carey-Anne • family_with_children • nz
10
2026-10-29 • via Nuitee
B
Brett • couple • au
8
Great location and good value
Pros:

Great location, rooms were cleaned daily, special shout out to Michael the concierge who was amazing and goes above and beyond

Cons:

Room key wouldn’t work on certain lifts and when asked to get a new card was told to just use another lift

2026-10-29 • via Nuitee
P
Peter • solo_traveller • au
8
Meet all our needs.
Pros:

Location

Cons:

The shower.

2026-10-28 • via Nuitee
J
Julie • family_with_children • au
7
Pros:

Good location
Close to transport
Close to dining

2026-10-28 • via Nuitee
M
Manpreet • family_with_children • au
4
2026-10-28 • via Nuitee
P
Phillip • family_with_children • au
5
2026-10-28 • via Nuitee
T
Tracy • couple • au
5
Was ok but wouldn’t look to stay there again
Pros:

The location

Cons:

The mould in the bathroom and kitchenette area, the revolting sewerage smell in the hotel carpark. There was no mention when I booked that the pool was not open and you had to go to another motel for a swim.

2026-10-28 • via Nuitee
S
stephen • couple • au
8
2026-10-27 • via Nuitee
S
Simon • family_with_children • au
10
2026-10-27 • via Nuitee
L
Leah • family_with_children • au
9
Great value for money and perfect location
Pros:

Perfect location. Comfy bed and clean room. Lovely breakfast.

Cons:

Bathroom was very small and pokey (shower left water everywhere) but was clean.

2026-10-27 • via Nuitee
D
Daniel • couple • au
10
Always a great stay, location, comfort and awesome ocean views.
Pros:

Requested an early check-in and it was granted.

Cons:

Nil.

2026-10-27 • via Nuitee
L
Link • family_with_children • au
9
Pros:

Clean, Spacious, Great value for money and excellent staff service. I have stayed here multiple occasions with each room being consistent. Even when checking in the staff are very friendly and professional. The location is very prime

Cons:

Nothing to dislike

2026-10-26 • via Nuitee