Courtyard Houston Westchase

Hotels
•
Courtyard by Marriott
8 (567 reviews)
9975 Westheimer Road , Houston , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly and helpful staff
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
5.5
Multiple reviews indicate issues with cleanliness, including a dirty room and a cockroach.
Service
9.5
Overall positive feedback about staff friendliness, with specific praise for customer service by Cindy.
Location
9
Convenient location with access to amenities within walking distance.
Room Quality
8
Comfortable bed mentioned, but issues with cleanliness and maintenance noted.
Amenities
7.5
Amenities available, but some interruptions and lack of specific services noted.
Value for Money
8.5
Some reviews suggest good value, while others imply issues with pricing and charges.
Food and Beverage
7.5
Breakfast described as expensive for the quality, but overall satisfactory.
Overall Experience
8.5
Mixed experiences reported but overall satisfaction expressed, especially regarding staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:46

Property Description

Modern Hotel with Great Amenities

Convenient Location: Situated just a 3-minute drive from Memorial City Mall in Houston, Courtyard Houston Westchase offers easy access to shopping and entertainment.

Wellness Facilities: The hotel boasts a well-equipped gym with cardio equipment and free weights, perfect for guests looking to stay active during their stay. Additionally, unwind and rejuvenate in the hot tub available on-site.

Delightful Dining Options: Start your day right with a delicious breakfast buffet of American meals at The Courtyard Café.

Book your stay at Courtyard Houston Westchase now to enjoy these fantastic amenities and more!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 17 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 6.50 per day.

Location

Guest Reviews

8
Based on 567 reviews
Cleanliness: 5.5
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 8.5
D
Daniel • couple • us
10
2026-05-25 • via Nuitee
M
Montoya • couple • us
8
2026-05-13 • via Nuitee
A
Alexus • couple • us
8
Everything was great except walking the stairs multiple times because the elevator was broken .
Pros:

The property was nice and clean . The pool was fun . Staff was nice

Cons:

The elevator was broken the entire weekend .

2026-05-10 • via Nuitee
I
Imad • couple • us
9
2026-05-08 • via Nuitee
J
Jaclyn • solo_traveller • us
5
Pros:

I did not eat the breakfast.

Cons:

The hotel was incredibly noisy. Doors were slamming up and down the hallway all night long. Gym smelled very strongly of something unpleasant. Elevators weren't working. Anyone off the street can access all hallways/rooms of the hotel.

2026-05-05 • via Nuitee
P
Phalandria • couple • us
10
2026-04-29 • via Nuitee
L
LaTessa • family_with_children • us
1
This day was unbelievably dissatisfying and totally unbearable, but I had no choice but to stay, I c
Pros:

It was prime location for the event. I had scheduled three months ago.

Cons:

I did not like the fact the first night there were roaches in my room as far as the hotel. It had a horrible smell inside the hallways I had six overflows on my toilet they came in and snaked it. The first time in the rest was rain not available. They went to the store and bought a plunger. It was just a horrible experience overall very disappointed with Marriott.

2026-04-28 • via Nuitee
A
Alexandria • couple • us
7
2026-04-27 • via Nuitee
D
Dianna • solo_traveller • us
10
I always stay here when in Houston, I like the area!
Pros:

Didn't have breakfast

2026-04-25 • via Nuitee
A
Arroyo • couple • us
10
she eat, she the birthday
Pros:

very clean and classy. staff looked professional and well cleaned with great service and knowledge.

Cons:

real cute, real tea

2026-04-23 • via Nuitee
M
Marcia • couple • us
8
2026-04-19 • via Nuitee
F
fortnite • family_with_children • us
10
Pros:

Everything

2026-04-06 • via Nuitee
C
Candace • couple • us
5
The stay was okay the staff rude not accommodating to guest that travel.
Pros:

The location was great

Cons:

The guy that checked me in kept demanding payment. Once I kept informing him that I paid his attitude twords me became rude. The completed the check in only to inform me that the elevators didn't work. Clearly he could see I have a hurt leg. Never informed me of the free WiFi and the many amenities the hotel offered. I would like to put in a complaint.

2026-03-31 • via Nuitee
M
Markisha • couple • us
8
Pros:

Upgrade bathroom

Cons:

Shower tub filling with water drains clogged

2026-03-29 • via Nuitee
J
James • solo_traveller • us
7
2026-03-24 • via Nuitee
S
Sohail • couple • us
7
2026-03-21 • via Nuitee
B
Belinda • couple • us
1
Very disappointed and not satisfied. I didn’t feel comfortable at room.
Pros:

Picture from online was was nothing like room, bedding and sheets had stains. Room was very out updated and not clean. I was very disappointed and not satisfied.

Cons:

Update hotel and get new bedding and furniture

2026-03-19 • via Nuitee
G
Gui • family_with_children • us
10
Pros:

Everything was great

Cons:

Everything

2026-03-16 • via Nuitee
V
Vonda • couple • us
8
2026-03-15 • via Nuitee
M
Mitchell • couple • us
8
2026-03-09 • via Nuitee