Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Good breakfast
Cons:
Small rooms
Inconsistent service
High parking fees

Categories

Cleanliness
7.48
Some guests mentioned that the rooms were small and outdated, impacting their overall impression.
Service
8.45
Several reviews highlighted the excellent service from the staff.
Location
8.99
The location was frequently praised as being excellent and convenient.
Room Quality
6.94
Multiple comments indicated that rooms were small and not well managed, affecting comfort.
Amenities
7.97
Facilities like the pool and breakfast service were generally well-received.
Value for Money
7.43
Guests had mixed feelings about value; while some appreciated it, others felt it could improve.
Food and Beverage
8.48
Breakfast was consistently praised for being excellent and diverse.
Overall Experience
7.45
Guests had a mix of good experiences but also noted several frustrating aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:06

Property Description

Central Location near Attractions
Located next to Maple Leaf Gardens in downtown Toronto, Holiday Inn Toronto Downtown Centre offers easy access to Eaton Centre and CN Tower. Just a short walk to the University of Toronto campus, our hotel is the perfect choice for both leisure and business travelers.

Comfortable Rooms with Modern Amenities
Our guest rooms feature free WiFi, flat-screen TVs, mini-fridges, work desks, in-room safes, and coffee makers. Whether you're here for work or leisure, we ensure a comfortable stay with all the necessary amenities at your fingertips.

Dining and Recreation Options
Indulge in delicious meals at The Carlton restaurant or unwind with a drink at Thirty Bar. Stay active at our gym, take care of business at the business centre, or host events with our meeting facilities and concierge services.

Book your stay at Holiday Inn Toronto Downtown Centre for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 40 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 13028 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.99
Room Quality: 6.94
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
K
Karl • couple • ca
9
Great location. Great staff.
Pros:

Staff, location

2026-05-23 • via Nuitee
L
Leonard A • solo_traveller • ca
9
Pros:

Huge room, king-size bed and downfill pillows, what's not to like.

Cons:

Everything was good

2026-05-23 • via Nuitee
C
Cielo Grace • couple • ca
8
2026-05-23 • via Nuitee
V
Viktor • couple • ca
8
2026-05-22 • via Nuitee
H
hugh • solo_traveller • ca
8
2026-05-22 • via Nuitee
R
Roberto • family_with_children • ca
8
2026-05-22 • via Nuitee
K
Kiel • solo_traveller • ca
4
Pros:

Quiet.

Cons:

Really poorly upkept and maintenance. Everything was old and looked like they'd painted over it to hide the wear. The beds were hard, pillows were weak. The room was small and crammed for $400 for 1 night and the staff were all hardened and unhelpful for the most part.

2026-05-22 • via Nuitee
E
Esteban • extended_group • cr
8
2026-05-22 • via Nuitee
N
Nakid • couple • ca
4
It was not a good experience overall.
Pros:

Breakfast and room was okay.

Cons:

1. Breakfast was included by booking.com but we were told no breakfast by a rude staff since it was not showing on their system. After talking to another staff who actually checked the booking confirmation through booking.com, we got breakfast coupons.

2. Maintenance work was in progress after breakfast without any prior notice from the hotel during our whole stay and was very disturbing with constant drilling on the 22th floor for some time during the day.

2026-05-21 • via Nuitee
D
Désiré Bag • solo_traveller • ca
1
Pros:

Emplacement

Cons:

Check-in, hotel en chantier,petite salle de douche

2026-05-21 • via Nuitee
G
Gemima • couple • ca
6
I would give it 3 stars.
Pros:

the staff were welcoming, and the hotel is very well located.

Cons:

The parking lot smelled bad and two elevators weren't working properly, and also the room was small for a king room.

2026-05-20 • via Nuitee
U
Umer • solo_traveller • ca
5
Pros:

Location is convenient

Cons:

Smelled corridors

2026-05-20 • via Nuitee
C
Christine • couple • ca
10
We will definitely use the Holiday Inn again when visiting downtown Toronto!
Pros:

The restaurant was amazing! We found the bed to be very comfortable and the bathroom had lots of supplies.

Cons:

Nothing

2026-05-20 • via Nuitee
K
Kevin • solo_traveller • ca
8
2026-05-20 • via Nuitee
P
Pedro • couple • pt
8
Muito simpática e bom relação qualidade/preço
Pros:

Localização central, atendimento óptimo, muito bom pequeno-almoço.

2026-05-19 • via Nuitee
A
Abhishek • solo_traveller • ca
8
2026-05-19 • via Nuitee
G
George • solo_traveller • gb
10
Pros:

Excellent location, friendly staff.

Cons:

Nothing

2026-05-19 • via Nuitee
L
Lucia Ezia • solo_traveller • it
8
Cons:

C'era di sottofondo un rumore continuo penso di impianti in genere...

2026-05-18 • via Nuitee
W
Wayne • solo_traveller • vc
7
2026-05-18 • via Nuitee
D
Daniele • solo_traveller • ca
8
2026-05-18 • via Nuitee