SureStay by Best Western Brockville

Hotels
•
SureStay Hotel by Best Western
6.4 (440 reviews)
160 Stewart Blvd , Brockville , ca

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Very dirty
Poor service regarding booking issues
Unhygienic conditions in rooms

Categories

Cleanliness
3.15
Numerous reviews mentioned the hotel being disgusting and dirty.
Service
8.15
Friendly staff who resolved reservation issues.
Location
9.15
Proximity to desired destinations mentioned as a positive.
Room Quality
5.15
Issues with cleanliness and maintenance reported in various reviews.
Amenities
6.15
Limited amenities reported during the stay, pool closure noted.
Value for Money
5.15
Cancellation issues and cleanliness concerns raised doubts on value.
Food and Beverage
7.15
Breakfast was varied but concerns about mold reported.
Overall Experience
7.15
Overall dissatisfaction reported with significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:37

Property Description

Convenient Location and Amenities

Located just off Highway 401 in Brockville, Ontario, the Days Inn offers easy access to local attractions like Golf Side Gardens. The hotel boasts the popular Kochi Sushi restaurant and cozy rooms equipped with modern conveniences such as free Wi-Fi, microwave, and refrigerator.

Relaxing Outdoor Pool and Meeting Room

Guests can unwind by the seasonal outdoor pool or host meetings in the available meeting room. The classic rooms feature wood furniture, carpeted floors, and cable TV, ensuring a comfortable stay for all visitors.

Explore Brockville's Attractions

Within proximity to seaway and 1000 Island cruises, scuba diving spots, shops, and restaurants, the hotel is the perfect base for exploring Brockville. Book your stay now and experience the best of what the city has to offer at Days Inn Brockville!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 440 reviews
Cleanliness: 3.15
Service: 8.15
Location: 9.15
Room Quality: 5.15
Amenities: 6.15
Value for Money: 5.15
Food and Beverage: 7.15
Overall Experience: 7.15
P
PAPION • solo_traveller • fr
6
J'ai vu mieux
Pros:

Le lit était propre
Pas trop bruyant
Petit déjeuner corect

Cons:

Le personnel ne parlant pas du tout le français
Les couloirs sont sales avec des papiers qui traînent surtout au RDC
Les joints de la baignoire sont noirs

2026-06-27 • via Nuitee
U
Urmila Singh • couple • ca
5
It was conveniently located for the nature of my visit. They offer free breakfast- which is great
Pros:

The room was on the main floor easily accessible from parked car. The fridge and microwave was a bonus. First day the tea coffee were well stocked but next day we didn’t have cups for our tea . Free breakfast from 7am was a great addition. Lots of shops and shopping facility within walking distance - less than 10 minute walk.
The front desk staff were very nice especially the girls

Cons:

There was a musty smell in the room when we entered, coffee pot was not cleaned properly- I did it. The main entry door towards our room is manual- the disability entrance button does not work.

2026-06-26 • via Nuitee
A
Aoli • couple • ca
10
Excellent stay
Pros:

Hot tub

2026-06-26 • via Nuitee
T
trista • family_with_children • ca
1
Gross and disguisting.
Pros:

There was nothing that I enjoyed. I enjoyed that I was able to get a refund.

Cons:

That place place is a dilapitated sess pool of disease, it should not be in business. It is a rotting building building, with filth everywhere, how anyone could keep this place open is beyond comprehension, It should be condemned. Do not stay here.

2026-06-22 • via Nuitee
D
Diem Chi • solo_traveller • vn
5
Pros:

None

Cons:

Old and not clean, not hygiene

2026-06-20 • via Nuitee
A
Anouar • solo_traveller • ca
4
Un hôtel à éviter
Pros:

Cet hôtel j'y allais depuis un certain nombre d'années, quand c'était un Days INN. Ce que j'aime c'est la proximité.

Cons:

J'ai ouvert la TV, il y avait juste 3 chaines médiocres. Je voulais regarder la coupe du monde, mais pas de câble. C'est inadmissible qu'il n'y ait pas de chaines câblées ou satellite.
Il y avait de la saleté par terre, comme si on n'avait pas passé la balayeuse ou l'aspirateur, ni la vadrouille. Il y avait des cheveux dans la salle de bain.
La toile de la piscine est détruite, donc pas de piscine fonctionnelle.

2026-06-17 • via Nuitee
K
Krysta • couple • ca
4
Wouldn’t stay again
Pros:

Location

Cons:

Hallways were not clean. Definitely needs an update. Cracks in the ceiling in our room and on the bathroom tiles.
We stayed over a long weekend. One morning there was barely anything for breakfast and nobody refilling things.

2026-06-16 • via Nuitee
K
Keniston Andrew • solo_traveller • ca
2
Meh
Pros:

Price was good , location was good.

Cons:

Floors were dirty, bathrooms need update, tub did not drain while showering, hallway carpet was gross as were some of the vinyl floors in the hallways. The place needs serious help on the exterior.

2026-06-14 • via Nuitee
P
Philippe • couple • ca
1
Cons:

Chambre sale

2026-06-12 • via Nuitee
A
Alt • couple • ca
4
Staff was nice, bed was comfortable but other than that this place could use a tune up
Pros:

I liked that it was close to the highway and decent restaurants near.

Bed was comfortable

Cons:

They were doing renovations so hard to tell.

Would’ve been nice to know that you shouldn’t drink the water there. I got severely sick after. Couldn’t hold anything down. Breakfast also needs some serious help. The shower drain was also not draining properly and was leaking onto the floor

2026-06-11 • via Nuitee
S
Surgent • solo_traveller • ca
4
Pros:

Good location

Cons:

Was in need of renovations... very run down. Bad smell in the hall. Workers on the roof...could hear the hammering. Remote for TV didn't work, towel racks had been removed. I think they were getting ready to paint. They should have fixed everything before they rented.

2026-06-10 • via Nuitee
C
Chiaka • couple • ca
6
Good for a short stay
Pros:

Location

Cons:

Dated

2026-05-29 • via Nuitee
D
Deep • extended_group • ca
2
2026-05-22 • via Nuitee
I
Iustinian • solo_traveller • ro
2
I wouldn't stay here again.
Pros:

The breakfast was ok-ish.

Cons:

The room was not properly cleaned. I found a piece of meat under the bed, and both the sheets and duvet had stains. In the bathroom, there was hair on the walls.

Also, it was not possible to open the window in the room.

The heater was a bit loud and the hallway of the hotel had an odd smell.

I wouldn’t stay here again.

2026-05-22 • via Nuitee
S
Samuel • extended_group • ca
7
2026-05-21 • via Nuitee
C
Christopher • solo_traveller • ca
10
Pros:

Everything

Cons:

Nothing

2026-05-19 • via Nuitee
N
NASIR • extended_group • ca
6
2026-05-18 • via Nuitee
B
Barry • couple • ca
9
2026-05-17 • via Nuitee
H
Heather • solo_traveller • ca
10
2026-04-23 • via Nuitee
J
Justin • couple • ca
3
2026-03-30 • via Nuitee