The Falls Hotel & Inn

Hotels
6.8 (5030 reviews)
5657 Victoria Ave , Niagara Falls , ca

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Rude staff encounters
Inadequate heating

Categories

Cleanliness
5.2
Guests reported issues with cleanliness and lacked basic amenities.
Service
7.7
Mixed experiences with staff, with some reports of rudeness but also helpful service.
Location
8.7
Consistently mentioned as a strong point, close to attractions.
Room Quality
6.2
Rooms had issues like freezing temperatures and inadequate facilities.
Amenities
6.2
Limited amenities and some complaints about the pool access.
Value for Money
6.2
Guests felt the pricing did not match the quality and services provided.
Food and Beverage
7.2
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
7
Overall experience is mixed with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:23

Property Description

Luxurious Accommodation
Experience comfort and style at The Falls Hotel & Inn, where air-conditioned rooms with flat-screen TVs await you in the vibrant Clifton Hill district of Niagara Falls.

Convenient Amenities
Enjoy the convenience of a restaurant, 24-hour front desk, and on-site ATM during your stay. Stay connected with free WiFi throughout the property and take advantage of private parking facilities.

Prime Location
Explore popular attractions such as Casino Niagara, Skylon Tower, and Niagara Fallsview Casino Resort, all just a stone's throw away. With the Billy Bishop Toronto City Airport within reach, your journey to The Falls Hotel & Inn is made effortlessly smooth.

Book your stay now at The Falls Hotel & Inn for an unforgettable experience in Niagara Falls!

Important information:

Please note that the traveler name must match the ID at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 5030 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7
D
Dan • solo_traveller • ca
1
Pros:

The falls

Cons:

The hotel conditions and some staff .

2026-06-27 • via Nuitee
C
Calvo Pacheco • family_with_children • ca
7
2026-06-27 • via Nuitee
N
Nicole • extended_group • ca
3
NOT CLEAN!
Pros:

The location and smart t.v.

Cons:

The hotel room was dirty. There were wrappers and chocolate on the floor in the first room until they moved us to a different room. Then, in the next room, I couldn't stop sneezing. Clearly, animals have been in there even though they are not allowed.
The shower handle was broken, you had to pull it out a special way!??? The toilet paper holder was broken and the toilet paper kept falling on the floor. The drawers for the dresser were all broken and hw told us not to use them or they will fall out onto the floor!?????
Never again.

2026-06-26 • via Nuitee
S
Steven • extended_group • gb
5
2026-06-25 • via Nuitee
C
Castro • extended_group • ca
6
Pros:

el restaurant y la ubicacion

Cons:

ofrecen las habitaciones delanteras en la promocion y te envian a la montaña

2026-06-25 • via Nuitee
A
Asliza • extended_group • ca
9
Excellent location, friendly staff, and clean facilities!
Pros:

It’s very conveniently located just at the top of Clifton Hill where all the attractions and restaurants are and just a quick walk to the Falls.

2026-06-25 • via Nuitee
S
Steven • couple • gb
5
2026-06-25 • via Nuitee
M
Marie-Eve • solo_traveller • ca
7
Pros:

Très proche du centre

Cons:

Les hommes de construction qui parle très fort tôt le matin qui nous a réveillé. Un micro-onde aurais été super apprécié.

2026-06-25 • via Nuitee
M
Milwain • solo_traveller • ca
7
Pros:

The convenience of the location and the friendly staff and the room was good 👍

Cons:

Rm 215 the bathroom sink was clogged and took forever to drain and the coffee maker didn't work properly

2026-06-25 • via Nuitee
P
Punit • couple • ca
1
2026-06-24 • via Nuitee
S
Samantha • family_with_children • ca
4
the pool could have been cleaner.
Pros:

That they had pool hot tubs and sauna

Cons:

We had to park under ground when I open my truck to the suv it touch the roof under ground parking and not near my room. Had to stairs to go to room which took more time to unpack and pack my suv up.

2026-06-24 • via Nuitee
J
Jeannie • solo_traveller • ca
10
2026-06-24 • via Nuitee
M
M.Àngels • solo_traveller • es
4
Pros:

La situació, l'amabilitat del personal

Cons:

A l'habitació i al bany hi falta manteniment, hi havia coses defectuoses, com la tassa del WC, que es movia, una rajola de la dutxa a punt de caure, un endoll de l'habitació, aparell de refrigeració ..

2026-06-23 • via Nuitee
L
Lee • family_with_children • ca
5
2026-06-22 • via Nuitee
C
Chris • solo_traveller • ca
8
Pros:

Location we got was exceptional, good distance to the strip, I had a room on the exterior and I was on the second floor, and where I was at I could see the fireworks display with nothing in the way

Cons:

The curtains didn't close fully, was a bit uncomfortable sleeping, didn't know if anyone tried to look in

2026-06-22 • via Nuitee
S
salgado uribe • family_with_children • ca
6
2026-06-22 • via Nuitee
A
Anshdeep • couple • ca
8
2026-06-21 • via Nuitee
J
jamie • solo_traveller • ca
10
2026-06-21 • via Nuitee
S
Saleh • couple • ca
7
2026-06-20 • via Nuitee
S
Shirley • solo_traveller • ca
9
Reasonable rates & Great location
Pros:

Very clean hotel,loved all the super white bedding,you can see its very clean. Beds & pillows were very comfy too. Great location,close to Clifton Hill & easy to walk everywhere. Super nice staff that we dealt with. Will definitely stay there again.

Cons:

Hmmmm,didn't really have any complaints

2026-06-20 • via Nuitee