The Falls Hotel & Inn

Hotels
6.8 (5097 reviews)
5657 Victoria Ave , Niagara Falls , ca
+1 877-843-6253

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Rude staff encounters
Inadequate heating

Categories

Cleanliness
5.2
Guests reported issues with cleanliness and lacked basic amenities.
Service
7.7
Mixed experiences with staff, with some reports of rudeness but also helpful service.
Location
8.7
Consistently mentioned as a strong point, close to attractions.
Room Quality
6.2
Rooms had issues like freezing temperatures and inadequate facilities.
Amenities
6.2
Limited amenities and some complaints about the pool access.
Value for Money
6.2
Guests felt the pricing did not match the quality and services provided.
Food and Beverage
7.2
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
7
Overall experience is mixed with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:23

Property Description

Luxurious Accommodation
Experience comfort and style at The Falls Hotel & Inn, where air-conditioned rooms with flat-screen TVs await you in the vibrant Clifton Hill district of Niagara Falls.

Convenient Amenities
Enjoy the convenience of a restaurant, 24-hour front desk, and on-site ATM during your stay. Stay connected with free WiFi throughout the property and take advantage of private parking facilities.

Prime Location
Explore popular attractions such as Casino Niagara, Skylon Tower, and Niagara Fallsview Casino Resort, all just a stone's throw away. With the Billy Bishop Toronto City Airport within reach, your journey to The Falls Hotel & Inn is made effortlessly smooth.

Book your stay now at The Falls Hotel & Inn for an unforgettable experience in Niagara Falls!

Important information:

Please note that the traveler name must match the ID at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 5097 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7
M
Monir • family_with_children • ca
1
Never come back again.
Pros:

I booked room with breakfast and parking included. But when we arrived, they told us we have to pay. And it make us disappointed and sad. I never come back there and never recommend to anyone.

Cons:

Nothing

2026-07-25 • via Nuitee
A
Audrey • solo_traveller • ca
8
Cons:

Le restaurant etait ordinaire

2026-07-25 • via Nuitee
P
Pintu • family_with_children • ca
1
Rooms are not worth for $150
2026-07-25 • via Nuitee
G
Gazaille • solo_traveller • ca
8
2026-07-25 • via Nuitee
S
Sébastien • solo_traveller • ca
6
Pros:

Très bien situé

Cons:

Cout du stationnement tres cher

2026-07-25 • via Nuitee
H
Hariniainarilalao Doris • family_with_children • fr
5
Endroit sympa, confort à améliorer
Pros:

La situation géographique, le petit déjeuner, accueil

Cons:

Nous n'avons pas aimé la chambre dans les bâtiments extérieures. Nous avons changé de chambre dans le bâtiment principal. La télévision de la chambre à côté était trop forte. Nous l'avons entendu toute la nuit, même la journée. C'était trop bruyante.

2026-07-25 • via Nuitee
V
Ving • couple • ca
6
2026-07-25 • via Nuitee
Y
Yanet • family_with_children • ca
8
Exelente
Pros:

No desayunamos pero tiene muy buena ubicación

2026-07-24 • via Nuitee
T
Tomczyk • solo_traveller • ca
7
2026-07-24 • via Nuitee
K
Kevin • solo_traveller • us
8
Pros:

It was a good price for the location.

2026-07-24 • via Nuitee
E
Elizabet • family_with_children • ca
7
2026-07-24 • via Nuitee
B
Belaid • solo_traveller • ca
9
2026-07-23 • via Nuitee
G
Girardeau • family_with_children • ca
8
Un beau voyage mémorable en famille.
Pros:

La grandeur de la chambre et l'emplacement de l'hôtel.

Cons:

La piscine était très froide.

2026-07-23 • via Nuitee
N
nadege • family_with_children • be
8
2026-07-23 • via Nuitee
T
Troy • family_with_children • ca
5
Cons:

Price dropped tremendously 3 days before we had our stay and they do not accommodate. We stayed at the inn definitely not worth it 2 outlets didn’t work bathroom is very old and out dated and bathtub was chipping away

2026-07-23 • via Nuitee
K
Krystal • couple • ca
10
2026-07-23 • via Nuitee
A
Alchreifi • solo_traveller • ca
4
Pros:

The room was good

Cons:

We have to pay for the parking, the swimming pool in another building and it is expensive

2026-07-23 • via Nuitee
K
Kris-Ashley • solo_traveller • ca
5
2026-07-22 • via Nuitee
F
Fareed • family_with_children • ca
10
2026-07-22 • via Nuitee
M
Mohamed • couple • us
1
Horrible experience.
Pros:

There is nothing that I can say I liked.

Cons:

The front desk customer service was horrible. I never seen such rude, mean and awful service. I will never come back to this place.

2026-07-21 • via Nuitee