The Falls Hotel & Inn

Hotels
6.8 (4951 reviews)
5657 Victoria Ave , Niagara Falls , ca

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Rude staff encounters
Inadequate heating

Categories

Cleanliness
5.2
Guests reported issues with cleanliness and lacked basic amenities.
Service
7.7
Mixed experiences with staff, with some reports of rudeness but also helpful service.
Location
8.7
Consistently mentioned as a strong point, close to attractions.
Room Quality
6.2
Rooms had issues like freezing temperatures and inadequate facilities.
Amenities
6.2
Limited amenities and some complaints about the pool access.
Value for Money
6.2
Guests felt the pricing did not match the quality and services provided.
Food and Beverage
7.2
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
7
Overall experience is mixed with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:23

Property Description

Luxurious Accommodation
Experience comfort and style at The Falls Hotel & Inn, where air-conditioned rooms with flat-screen TVs await you in the vibrant Clifton Hill district of Niagara Falls.

Convenient Amenities
Enjoy the convenience of a restaurant, 24-hour front desk, and on-site ATM during your stay. Stay connected with free WiFi throughout the property and take advantage of private parking facilities.

Prime Location
Explore popular attractions such as Casino Niagara, Skylon Tower, and Niagara Fallsview Casino Resort, all just a stone's throw away. With the Billy Bishop Toronto City Airport within reach, your journey to The Falls Hotel & Inn is made effortlessly smooth.

Book your stay now at The Falls Hotel & Inn for an unforgettable experience in Niagara Falls!

Important information:

Please note that the traveler name must match the ID at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 4951 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7
F
Fatima • family_with_children • ca
8
We enjoyed the big room suite.
Pros:

We took a suite, We liked that there were two bathrooms with showers for the whole family to use.

Cons:

we can only use stairs while holding our suitcase to go upstairs for the top rooms.

2026-05-30 • via Nuitee
M
Mehak • family_with_children • ca
5
2026-05-30 • via Nuitee
T
Tony • family_with_children • ca
10
2026-05-30 • via Nuitee
B
Ben • solo_traveller • ca
9
Pros:

Friendly staff and very close to everything

Cons:

Beds weren't very comfortable and some lights didn't work.

2026-05-29 • via Nuitee
F
Feras • family_with_children • ca
5
2026-05-29 • via Nuitee
S
Sarah • couple • ca
10
2026-05-29 • via Nuitee
S
SlendermanLive's • couple • us
10
2026-05-28 • via Nuitee
G
George • solo_traveller • ca
7
Good if you’re on a budget
Pros:

Location

Cons:

Bit dated and basic. The bed and pillows weren’t comfortable

2026-05-26 • via Nuitee
H
Huynh Van Anh • extended_group • vn
9
Pros:

Khách sạn gần thác.

Cons:

Ko có bình nấu nước nóng mà phải dùng máy pha cafe nấu nước, cặn cafe lẫn trong nước rất bất tiện.

2026-05-26 • via Nuitee
J
Jennifer • family_with_children • ca
9
It was Amazing
Pros:

We were looking out to the wheel and very close to Clifton hill

Cons:

N\A

2026-05-26 • via Nuitee
C
Christine & Aaron • solo_traveller • ca
8
Enjoyable stay.
Pros:

The indoor pool, sauna & Hot tub. The staff were very friendly.

Cons:

No complaints about this Hotel.

2026-05-26 • via Nuitee
R
Roberto • family_with_children • us
10
2026-05-26 • via Nuitee
V
Victoria • family_with_children • ca
7
For the price we paid, it was a place to sleep.
Pros:

Proximity to Clifton Hill and attractions

Cons:

The cleanliness of the rooms (ie. Dated paint on walls, chipping paint on doors and walls, baseboards and flooring need work)

2026-05-25 • via Nuitee
E
Erasmo • solo_traveller • ca
10
2026-05-25 • via Nuitee
D
Denis • solo_traveller • ca
10
Pros:

Everything was excellent

2026-05-25 • via Nuitee
S
SEAN • family_with_children • ca
5
Pros:

location was great. just minutes to Cliffton Hill and the Falls.

Cons:

we came in and there was water on the floor from the rain outside and a leaky window.

2026-05-25 • via Nuitee
B
Bhavini • couple • ca
10
2026-05-24 • via Nuitee
A
Anastasia Josie • couple • ca
8
2026-05-24 • via Nuitee
L
Linda • couple • ca
5
We had a great time. The tv reception is horrible. We had only 3 channels!
Pros:

Location was great.

Cons:

There are no safety in the bathroom such as a grab bar in the shower or antislip mat in the shower.

2026-05-23 • via Nuitee
C
Cody • couple • ca
4
2026-05-22 • via Nuitee