Hotel Casa Quetzaltenango

Hotels
8.4 (114 reviews)
10 avenida 10 avenida 4-15 zona 1 , Quetzaltenango , gt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Pets allowed
Tour desk
Facilities for disabled guests
Non-smoking throughout
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good value for money
Cons:
Cleanliness issues
Small room size
Lack of amenities

Categories

Cleanliness
6.79
Several reviews mentioned poor cleaning, such as cobwebs in the room and broken toilet handles.
Service
9.26
Positively mentioned for being attentive and kind, though some service issues were implied.
Location
9.8
Frequently praised as very central and convenient for exploring the city.
Room Quality
7.75
Mixed reviews; while some rooms were spacious, issues like small size and lack of amenities were noted.
Amenities
7.78
Mentioned issues with amenities like lack of soap and towels, despite some positive notes about availability.
Value for Money
9.24
Overall perceived as a good deal for the location and services provided.
Food and Beverage
8.29
No direct mention, but breakfast was not utilized; still assumed reasonable quality.
Overall Experience
8.26
General positive feedback, with some issues that could improve the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:25

Property Description

Convenient Location and Amenities
Located just 300 meters from Quetzaltenango Central Park, Hotel Casa Quetzaltenango offers a tranquil retreat with a garden and free private parking. Enjoy the convenience of a concierge service, tour desk, and complimentary WiFi during your stay.

Comfortable Accommodation
Relax in one of the hotel's well-appointed rooms, equipped with a cozy seating area, flat-screen TV, and a modern bathroom with free toiletries. Rest easy knowing that bed linen and towels are provided for your comfort.

Multilingual Staff and Exceptional Service
With a multilingual reception team fluent in English, Spanish, French, and Italian, assistance is available 24/7 to ensure a seamless stay at Hotel Casa Quetzaltenango.

Book your stay now at Hotel Casa Quetzaltenango for a memorable experience in Quetzaltenango!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 8 years old stay for GTQ 28 per person per night when using an existing bed.
    Children from 9 years old to 11 years old stay for GTQ 55 per person per night when using an existing bed.
    People no matter the age stay for GTQ 80 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 114 reviews
Cleanliness: 6.79
Service: 9.26
Location: 9.8
Room Quality: 7.75
Amenities: 7.78
Value for Money: 9.24
Food and Beverage: 8.29
Overall Experience: 8.26
J
Jorge • family_with_children • gt
7
Muy buena calidad precio, ubicación extraordinaria.
Pros:

La ubicación es especial porque está a una cuadra del parque y la comodidad es buena. Cuenta con parqueo un poco difícil de acceder per es perfecto porque es privado y seguro

Cons:

Los accesorios de baño, la jabonera de la ducha no servía.

2026-05-19 • via Nuitee
G
Gerson • solo_traveller • gt
8
2026-05-18 • via Nuitee
J
Johannes • solo_traveller • de
7
Pros:

Super Lage, direkt im Zentrum. Nettes und hilfsbereites Personal

Cons:

Zimmer insbesondere das Badezimmer sehr in die Jahre gekommen und abgenutzt. Aber für den günstigen Preis, sollte man auch nicht viel erwarten

2026-05-15 • via Nuitee
F
Fernando • solo_traveller • gt
10
Excelente hotel
Pros:

Me gustó la ubicación y el personal súper atento

Cons:

Las almohadas estaban un poco duras

2026-05-09 • via Nuitee
O
Ofer • solo_traveller • il
1
נוראי
Pros:

מיטות גדולות ונוחות

Cons:

הכל הרגיש לי מלוכלך, מגבות סדינים. נגעלתי פשוט לישון שם. חדר מקלחת שהופך ל"אמבטיה" אין זרם, לא ממש מים חמים. הכל מרגיש מקולקל.

2026-05-09 • via Nuitee
D
David • solo_traveller • sv
3
Paredes sucias.
Pros:

La ubicación

Cons:

Paredes muy sucias. Toallas, sábanas camas muy viejas y de mal aspecto.

2026-05-05 • via Nuitee
K
Kelvin • solo_traveller • ca
7
Great staff and location
Pros:

Great location. All the staff were warm and helpful. Free water and coffee. Hot shower was good.

Cons:

Single room was a bit small with thin, wooden wall (can hear next room). Window faced the road so it can be a bit noisy (I imagine other hotels are worse).

2026-04-24 • via Nuitee
N
Natalia • solo_traveller • ar
10
Pros:

es una casa antigua en el centro de Xela que esta muy bien mantenida

2026-04-18 • via Nuitee
• family_with_children • gt
5
2026-04-17 • via Nuitee
D
Daniela • family_with_children • gt
8
2026-04-14 • via Nuitee
C
Contabilidad • couple • gt
10
Pros:

Personal atencion, ubicacion

Cons:

baño

2026-04-13 • via Nuitee
Y
Yansi • family_with_children • gt
10
Pros:

Ubicación y comodidad por el precio

Cons:

No tenían sencillo

2026-04-08 • via Nuitee
K
Karin • couple • gt
10
2026-04-06 • via Nuitee
K
Kevin • family_with_children • gt
10
Pros:

Lo cerca del centro y que tienen parqueo privado

Cons:

Habitación muy pequeña

2026-04-05 • via Nuitee
B
Blanco • solo_traveller • gt
10
Pros:

Ubicación y atención

2026-03-31 • via Nuitee
C
Carl • family_with_children • us
8
Pros:

Clean and near plaza

Cons:

Bathroom lacked surface for toiletries. Door lock could be better.

2026-03-31 • via Nuitee
S
Silvia • family_with_children • gt
10
Pros:

La ubicación es genial. Además su personal, muy amable. El lugar es sencillo, pero muy acogedor, limpio y ordenado. Se los mega recomiendo.

2026-03-30 • via Nuitee
J
José • family_with_children • gt
7
2026-03-24 • via Nuitee
C
Calderón Garcia • family_with_children • gt
5
2026-03-24 • via Nuitee
T
Tatiana • family_with_children • gt
9
2026-03-23 • via Nuitee