Best Western Rochester Marketplace Inn

Hotels
•
Best Western
7.6 (919 reviews)
940 Jefferson Road , Rochester , US

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Convenient location
Cons:
Odors in rooms
Maintenance issues
Noise disturbances

Categories

Cleanliness
6.93
Some reviews mentioned odors and maintenance issues.
Service
8.4
Staff were often described as friendly and helpful.
Location
8.44
Multiple reviews noted the location as convenient and central.
Room Quality
6.89
Issues with room conditions were mentioned, including noise and odor.
Amenities
7.42
Breakfast options were praised, but some amenities needed improvement.
Value for Money
6.88
Some guests felt it was expensive for the area.
Food and Beverage
7.93
Breakfast was noted as very good by several guests.
Overall Experience
7.9
Despite some issues, many guests reported good overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:42

Property Description

Convenient Location
Located off the New York State Thruway and just 8.5 km from downtown Rochester, Best Western Rochester Marketplace Inn offers easy access to both the city center and major transportation routes.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and DVD player, along with a 40" flat-screen cable TV and free wired internet access for your entertainment and convenience.

Complimentary Services
Enjoy a daily buffet breakfast and take advantage of the free airport transfer service provided by the hotel, making your stay even more convenient and hassle-free.

Experience comfort and convenience at Best Western Rochester Marketplace Inn. Book your stay now to enjoy these fantastic amenities and more.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

$250 Smoking Fee will be charged for smoking inside the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 919 reviews
Cleanliness: 6.93
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.9
L
Lucas • solo_traveller • us
8
2026-09-14 • via Nuitee
B
Barrett • couple • us
9
2026-09-11 • via Nuitee
R
Ronald • couple • us
5
2026-09-11 • via Nuitee
S
SYED RAZA ABBAS • family_with_children • pk
6
2026-09-10 • via Nuitee
A
Adam • solo_traveller • us
5
Pros:

Location. Nearby good restaurants

Cons:

Original room had strong mildew smell. They let us move to a second room which also smelled like mildew but slightly less. Also, the hallways were heavily scented with some kind of perfume or maybe food?

2026-09-10 • via Nuitee
G
Guljit • couple • ca
10
2026-09-08 • via Nuitee
T
Tammy • couple • ca
8
2026-09-04 • via Nuitee
F
Frederick • couple • us
5
Comfortable, but disappointing at the same time for the cost.
Pros:

The room seemed clean but had a slightly musty/smoky smell and the tiny bathroom was badly remodeled. Breakfast was very busy and some items kept running out, but with only one woman in charge of the desk and breakfast, we will not complain. She was doing it all as well as she could and deserves a raise.

Cons:

The bathroom was a disappointment, we have never had one like it in any other Best Westerns. I will add photos for you of the "remodel" and shoved in light switch. Our daughter said her room was the same and actually saw mold in hers.

2026-09-03 • via Nuitee
G
Georgie • solo_traveller • pr
9
First time at Rochester
Pros:

Location was very convenient.

Thanks

Georgie

Cons:

Rug was dirty and I meen my feet got black.

Toilet did not flush that well.

Other than that it was good.

Georgie

2026-09-01 • via Nuitee
G
Grigori • extended_group • us
10
2026-08-28 • via Nuitee
S
Saber • solo_traveller • us
9
2026-08-27 • via Nuitee
B
Benjamin • solo_traveller • us
6
2026-08-27 • via Nuitee
H
Hoa • couple • us
10
2026-08-21 • via Nuitee
T
Tianna • couple • us
7
2026-08-21 • via Nuitee
N
Nicole • solo_traveller • us
9
2026-08-18 • via Nuitee
D
Deni • family_with_children • hr
8
2026-08-17 • via Nuitee
Y
Yokolopea • solo_traveller • us
8
2026-08-17 • via Nuitee
T
Thomas • couple • us
7
Adequate
Pros:

Breakfast ok
adequate

2026-08-17 • via Nuitee
N
Natia • extended_group • us
10
2026-08-16 • via Nuitee
J
Julia • solo_traveller • us
1
I would never recommend this hotel to anyone.
Pros:

nothing

Cons:

The hotel refused to let my son--whom I'd booked for and paid in advance--enter the property because he didn't have $200 in cash for an incidentals fee and they wouldn't let my husband call in a credit card. He spent the night in his car and we wasted the money. I would never recommend this hotel to anyone.

2026-08-14 • via Nuitee