Best Western Rochester Marketplace Inn

Hotels
•
Best Western
7.6 (919 reviews)
940 Jefferson Road , Rochester , us
+1 585-427-2700

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Convenient location
Cons:
Odors in rooms
Maintenance issues
Noise disturbances

Categories

Cleanliness
6.93
Some reviews mentioned odors and maintenance issues.
Service
8.4
Staff were often described as friendly and helpful.
Location
8.44
Multiple reviews noted the location as convenient and central.
Room Quality
6.89
Issues with room conditions were mentioned, including noise and odor.
Amenities
7.42
Breakfast options were praised, but some amenities needed improvement.
Value for Money
6.88
Some guests felt it was expensive for the area.
Food and Beverage
7.93
Breakfast was noted as very good by several guests.
Overall Experience
7.9
Despite some issues, many guests reported good overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:42

Property Description

Convenient Location
Located off the New York State Thruway and just 8.5 km from downtown Rochester, Best Western Rochester Marketplace Inn offers easy access to both the city center and major transportation routes.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and DVD player, along with a 40" flat-screen cable TV and free wired internet access for your entertainment and convenience.

Complimentary Services
Enjoy a daily buffet breakfast and take advantage of the free airport transfer service provided by the hotel, making your stay even more convenient and hassle-free.

Experience comfort and convenience at Best Western Rochester Marketplace Inn. Book your stay now to enjoy these fantastic amenities and more.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

$250 Smoking Fee will be charged for smoking inside the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 919 reviews
Cleanliness: 6.93
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.9
G
Grigori • extended_group • us
10
2026-08-28 • via Nuitee
S
Saber • solo_traveller • us
9
2026-08-27 • via Nuitee
B
Benjamin • solo_traveller • us
6
2026-08-27 • via Nuitee
T
Tianna • couple • us
7
2026-08-21 • via Nuitee
H
Hoa • couple • us
10
2026-08-21 • via Nuitee
N
Nicole • solo_traveller • us
9
2026-08-18 • via Nuitee
Y
Yokolopea • solo_traveller • us
8
2026-08-17 • via Nuitee
D
Deni • family_with_children • hr
8
2026-08-17 • via Nuitee
T
Thomas • couple • us
7
Adequate
Pros:

Breakfast ok
adequate

2026-08-17 • via Nuitee
N
Natia • extended_group • us
10
2026-08-16 • via Nuitee
J
Julia • solo_traveller • us
1
I would never recommend this hotel to anyone.
Pros:

nothing

Cons:

The hotel refused to let my son--whom I'd booked for and paid in advance--enter the property because he didn't have $200 in cash for an incidentals fee and they wouldn't let my husband call in a credit card. He spent the night in his car and we wasted the money. I would never recommend this hotel to anyone.

2026-08-14 • via Nuitee
R
Robert • family_with_children • us
8
It was a good hotel
Pros:

Great location for families visiting rit college

Cons:

Our door to our room was really hard to open. It needing to be adjusted so it wasn’t dragging on the floor

2026-08-12 • via Nuitee
B
Bridget • family_with_children • us
5
2026-08-09 • via Nuitee
C
Colleen • couple • us
2
2026-08-08 • via Nuitee
B
Bosquart • family_with_children • ca
7
Hôtel correct, propre, bon prix
2026-08-08 • via Nuitee
B
Bill H • couple • us
6
2026-08-07 • via Nuitee
A
Ann • couple • us
3
You get what you pay for, the price was great but the accommodations were sub par. Staff was great!
Pros:

The bed was comfortable and the location was good.

Cons:

It had dirt in places that must have been there for years. In corners on the bathroom floor were most obvious. So nobody had done deep cleaning. Ever.

2026-08-05 • via Nuitee
A
Anna • couple • ca
9
I'd love to book this space again if I am visiting.
Pros:

Good hot breakfast. Great variety and very filling.
Ice dispenser

Cons:

Not a lot, but elevator made a lot of noise

2026-08-04 • via Nuitee
D
Dubey • family_with_children • ca
4
2026-08-04 • via Nuitee
S
Stephen • couple • ca
7
This motel was clean and quiet. The staff were helpful. We thought it was a bit expensive.
Pros:

The reception staff were very kind and helpful.

Cons:

There were no washcloths in the room.

2026-08-03 • via Nuitee