Best Western Rochester Marketplace Inn

Hotels
•
Best Western
7.6 (843 reviews)
940 Jefferson Road , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Convenient location
Cons:
Odors in rooms
Maintenance issues
Noise disturbances

Categories

Cleanliness
6.93
Some reviews mentioned odors and maintenance issues.
Service
8.4
Staff were often described as friendly and helpful.
Location
8.44
Multiple reviews noted the location as convenient and central.
Room Quality
6.89
Issues with room conditions were mentioned, including noise and odor.
Amenities
7.42
Breakfast options were praised, but some amenities needed improvement.
Value for Money
6.88
Some guests felt it was expensive for the area.
Food and Beverage
7.93
Breakfast was noted as very good by several guests.
Overall Experience
7.9
Despite some issues, many guests reported good overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:42

Property Description

Convenient Location
Located off the New York State Thruway and just 8.5 km from downtown Rochester, Best Western Rochester Marketplace Inn offers easy access to both the city center and major transportation routes.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and DVD player, along with a 40" flat-screen cable TV and free wired internet access for your entertainment and convenience.

Complimentary Services
Enjoy a daily buffet breakfast and take advantage of the free airport transfer service provided by the hotel, making your stay even more convenient and hassle-free.

Experience comfort and convenience at Best Western Rochester Marketplace Inn. Book your stay now to enjoy these fantastic amenities and more.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

$250 Smoking Fee will be charged for smoking inside the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 843 reviews
Cleanliness: 6.93
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.9
V
Vicky • solo_traveller • us
2
Extremely substandard for a Best Western, very dirty, broken and missing amenities, very overpriced.
Pros:

The staff woman in the morning was very helpful. She actually brought up a replacement for the broken microwave and came back to help me get it put in the right place when I called back and told her I couldn't get it plugged in there. She also brought up coffee cups when I reported that there were no cups in the room. At least the bed sheets seemed reasonably clean, the blackout curtains worked, and the noise level wasn't too terrible most of the time.

Cons:

The room was very dirty and many amenities were broken or missing. There was really gross old moldy food in the freezer of my room's refrigerator. The microwave was broken. The night staff did not even try to replace the broken microwave when I called down and reported it. They said I should call back in the morning about a new one. I had to go down and heat up my dinner in the breakfast room microwave. And when I brought the moldy food downstairs to show them, the night staff disdainfully said I should report it to the manager in the morning or to the health department, like somehow it should be my job to do that. One of the night staff helped me with my bags, but then stayed in the room and talked my ear off for an hour when I had gotten in very late and just wanted to sleep. There was no "do not disturb" sign for my door, and I had to go down to the front desk to get one from the staff, after I had already reported the broken microwave and gotten no replacement. By the time I realized there were also no cups with the coffeemaker, just lids, I was too tired to go downstairs again to get cups. There was dirt in corners all over the room and bathroom, and a bunch of trash behind the dresser when I reached behind to plug in the replacement microwave the next day. It was the worst Best Western I have ever stayed in, not up to the brand's standards at all, and was definitely not worth the over $620 I paid for two nights. The only reason I stayed at all was that there was no alternative during a college graduation weekend, so I was stuck. Because of that they got away with charging me ridiculous rates for an absolutely substandard room.

2026-05-30 • via Nuitee
H
Hasbi • family_with_children • us
7
2026-05-28 • via Nuitee
B
Brenda • family_with_children • us
5
2026-05-28 • via Nuitee
C
cooper jr • family_with_children • us
10
Very good
Pros:

Breakfast good

Cons:

Elevator door sticking

2026-05-27 • via Nuitee
K
Keeley • family_with_children • us
6
2026-05-26 • via Nuitee
K
Kathy • extended_group • us
9
2026-05-26 • via Nuitee
A
Adwait • family_with_children • us
3
would have been better
Pros:

location

Cons:

room , smelled moldy

2026-05-24 • via Nuitee
S
Shon • couple • us
10
2026-05-22 • via Nuitee
B
Betty • couple • us
5
We came. We slept. We left. Nothing special.
Pros:

Location. Cost too much.

Cons:

Older and not well kept.

2026-05-21 • via Nuitee
P
Princess • extended_group • us
6
2026-05-19 • via Nuitee
K
Kelly • couple • us
8
It is a good value for a short stay.
Pros:

Great price, great location, comfortable and fairly quiet.

Cons:

Needs some work done to repair. Toilet paper holder area had a whole in the wall. Easy fix if you have a maintenance person. Some general maintenance could go a long way to make it better. Seemed a bit run down due to minor repairs not being kept up

2026-05-12 • via Nuitee
A
Alisha • solo_traveller • us
8
2026-05-12 • via Nuitee
R
Rashad • solo_traveller • us
5
Pros:

How close it was from where I was going. Also how close it was to other stores.

Cons:

Bathrooms were tiny, soap dispensers were empty

2026-05-10 • via Nuitee
S
Sokunthea • family_with_children • us
10
Pros:

Location

2026-05-10 • via Nuitee
M
Marina • extended_group • us
7
I like the cleanness, comfy without smell stay but other than that, price , shortness of staff and variety of food and n
Pros:

Clean, no smell

Cons:

Short staff, booked 2 rooms and one had hair dryer and the other don’t. Refrigerator is not working.

2026-05-10 • via Nuitee
S
Sushil • family_with_children • us
8
2026-05-10 • via Nuitee
J
Julie • couple • us
7
The front desk person, Gregory was very friendly and helpful.
Cons:

The bathroom was extremely small and it was hard to get into the shower.

2026-05-08 • via Nuitee
R
Ralph • couple • us
2
Nasty and needs to be torn down
Pros:

Nothing

Cons:

Every last thing! Room dirty, mold, out dated!!! Breakfast was nasty , cold ,rubbery!!Coffee looked like tar!! One lady working and not pleasant! She was overworked,complained no staff and definitely not fair to her!! Will not stay again

2026-05-07 • via Nuitee
A
ANT • couple • us
9
2026-05-06 • via Nuitee
J
Jasmine • couple • us
8
2026-05-03 • via Nuitee