Best Western Rochester Marketplace Inn

Hotels
•
Best Western
7.3 (712 reviews)
940 Jefferson Road , Rochester , US
+1 585-427-2700

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location / close to attractions
Friendly and helpful front-desk staff
Good breakfast buffet with hot and cold options
Comfortable bed (reported by some guests)
Spacious rooms reported by some
Ice dispenser available
Quiet in some rooms
Value/price perceived as good by some guests
Cons:
Mildew / musty / smoky smell in rooms
Mold reported in at least one room
Dirty rugs and dirt in bathroom corners
Poor bathroom remodels / tiny bathrooms
Construction noise during day
Outside doors/parking security concerns; dark parking lot
Items running out at breakfast during busy times
Strict incidentals/cash policy incident
No washcloths in some rooms
Elevator noisy; some doors hard to open

Categories

Cleanliness
5
Multiple reviews mention mildew/mold smell, dirt in corners, a dirty rug and overall lack of deep cleaning; several guests moved rooms or noted musty/smoky odors.
Service
8.5
Staff and front-desk are repeatedly described as friendly and helpful; one serious negative incident about an incidentals policy is reported, but most comments praise reception and helpfulness.
Location
9.2
Consistently noted as a strength: convenient, close to everything, near restaurants and good for visiting RIT/Niagara area.
Room Quality
6.2
Mixed: some rooms spacious and fine but others had musty smells, poor bathroom remodels, hard-to-open doors and construction noise affecting comfort.
Amenities
7.5
Breakfast buffet and ice dispenser are positives; elevator noise, lack of washcloths, and a dark/untidy parking area are noted as drawbacks.
Value for Money
7.6
Mixed perceptions: some guests say price was great for what they got, others felt it was a bit expensive given cleanliness and room issues.
Food and Beverage
7.5
Breakfast described as good with a decent variety and filling options, though busy at times and some items ran out; overall basic but acceptable.
Overall Experience
6.9
Overall mixed experience: strong location and generally helpful staff offset by notable cleanliness, room and security/parking concerns; suitable for a short stay but with caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Located off the New York State Thruway and just 8.5 km from downtown Rochester, Best Western Rochester Marketplace Inn offers easy access to both the city center and major transportation routes.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and DVD player, along with a 40" flat-screen cable TV and free wired internet access for your entertainment and convenience.

Complimentary Services
Enjoy a daily buffet breakfast and take advantage of the free airport transfer service provided by the hotel, making your stay even more convenient and hassle-free.

Experience comfort and convenience at Best Western Rochester Marketplace Inn. Book your stay now to enjoy these fantastic amenities and more.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

$250 Smoking Fee will be charged for smoking inside the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.3
Based on 712 reviews
Cleanliness: 5
Service: 8.5
Location: 9.2
Room Quality: 6.2
Amenities: 7.5
Value for Money: 7.6
Food and Beverage: 7.5
Overall Experience: 6.9
W
wu • solo_traveller • us
3
2026-10-31 • via Nuitee
W
William • family_with_children • us
6
Pros:

Location was nice and close to everything.Room was spacious and clean.Nice breakfast buffet with hot and cold options.Staff was friendly. The room itself was fine with no complaints about it and value was good.

Cons:

Outside doors which should have been only opened with a key card weren't locked and could be pulled open.Anyone could walk off the streets and up the staircases to the hotel hallways. Renovations being done on the adjoining room and across the hall from like 8 to 5 or 6. Parking lot needed to be cleaned ,had lots of litter. Back parking lot seemed rather dark after dusk and numerous people walking thru parking lot due to adjoining restaurants and businesses gave me concern. Wouldn't allow my daughters walk out to car alone because of this.

2026-10-26 • via Nuitee
F
Fox-Montemayor • family_with_children • us
1
2026-10-21 • via Nuitee
M
Mabel • couple • us
8
2026-10-19 • via Nuitee
A
Arkady • extended_group • us
8
2026-10-11 • via Nuitee
R
Rebecca • couple • us
7
2026-10-11 • via Nuitee
Олег • family_with_children • us
10
2026-10-10 • via Nuitee
R
Renae • couple • us
7
Good for a short stay
Pros:

Convenient

Cons:

Uncomfortable beds

2026-10-10 • via Nuitee
S
Sandra • family_with_children • ca
1
Horrible
Pros:

They gave us a room the full under construction and than told us the rooms and it was fully booked. Two women with two teen age girls at 1am

Cons:

Everything

2026-10-08 • via Nuitee
V
Vaughn • couple • us
3
2026-10-08 • via Nuitee
T
Tateonna • couple • us
10
Pros:

Very clean super nice front desk receptionist

Cons:

The check out time is too early but I get it

2026-10-08 • via Nuitee
C
Cedric • solo_traveller • us
2
2026-10-08 • via Nuitee
L
Lucas • solo_traveller • us
8
2026-09-14 • via Nuitee
B
Barrett • couple • us
9
2026-09-11 • via Nuitee
R
Ronald • couple • us
5
2026-09-11 • via Nuitee
S
SYED RAZA ABBAS • family_with_children • pk
6
2026-09-10 • via Nuitee
A
Adam • solo_traveller • us
5
Pros:

Location. Nearby good restaurants

Cons:

Original room had strong mildew smell. They let us move to a second room which also smelled like mildew but slightly less. Also, the hallways were heavily scented with some kind of perfume or maybe food?

2026-09-10 • via Nuitee
G
Guljit • couple • ca
10
2026-09-08 • via Nuitee
T
Tammy • couple • ca
8
2026-09-04 • via Nuitee
F
Frederick • couple • us
5
Comfortable, but disappointing at the same time for the cost.
Pros:

The room seemed clean but had a slightly musty/smoky smell and the tiny bathroom was badly remodeled. Breakfast was very busy and some items kept running out, but with only one woman in charge of the desk and breakfast, we will not complain. She was doing it all as well as she could and deserves a raise.

Cons:

The bathroom was a disappointment, we have never had one like it in any other Best Westerns. I will add photos for you of the "remodel" and shoved in light switch. Our daughter said her room was the same and actually saw mold in hers.

2026-09-03 • via Nuitee