Best Western Rochester Marketplace Inn

Hotels
•
Best Western
7.6 (888 reviews)
940 Jefferson Road , Rochester , us
+1 585-427-2700

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Convenient location
Cons:
Odors in rooms
Maintenance issues
Noise disturbances

Categories

Cleanliness
6.93
Some reviews mentioned odors and maintenance issues.
Service
8.4
Staff were often described as friendly and helpful.
Location
8.44
Multiple reviews noted the location as convenient and central.
Room Quality
6.89
Issues with room conditions were mentioned, including noise and odor.
Amenities
7.42
Breakfast options were praised, but some amenities needed improvement.
Value for Money
6.88
Some guests felt it was expensive for the area.
Food and Beverage
7.93
Breakfast was noted as very good by several guests.
Overall Experience
7.9
Despite some issues, many guests reported good overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:42

Property Description

Convenient Location
Located off the New York State Thruway and just 8.5 km from downtown Rochester, Best Western Rochester Marketplace Inn offers easy access to both the city center and major transportation routes.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and DVD player, along with a 40" flat-screen cable TV and free wired internet access for your entertainment and convenience.

Complimentary Services
Enjoy a daily buffet breakfast and take advantage of the free airport transfer service provided by the hotel, making your stay even more convenient and hassle-free.

Experience comfort and convenience at Best Western Rochester Marketplace Inn. Book your stay now to enjoy these fantastic amenities and more.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

$250 Smoking Fee will be charged for smoking inside the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 888 reviews
Cleanliness: 6.93
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.9
F
Faith • extended_group • us
8
Pros:

nice room

Cons:

there was no grape juice that morning. :(

2026-07-23 • via Nuitee
J
Judi • couple • us
9
Pros:

Na

2026-07-20 • via Nuitee
G
Gaetane • couple • ca
7
Bon service
Pros:

Moyen

2026-07-20 • via Nuitee
D
Danielle • extended_group • tw
7
Pros:

It was close to everything.

2026-07-19 • via Nuitee
H
Helene • family_with_children • us
7
2026-07-15 • via Nuitee
D
Dominika • solo_traveller • pl
7
Pros:

Ogolnie dobry hotel na trasie do Niagary oraz zeby pozwiedzac Rochester. Skromny ale wystarczajacy

Cons:

Sniadanie bardzo podstawowe, starsze wnetrza

2026-07-15 • via Nuitee
S
sri hari naidu • couple • us
2
Bad smelling, no cleanliness
Pros:

Staff

Cons:

No cleanliness, washbasin outside of bathroom was not shown or informed before. No cleanliness, it was smelling very very bad

2026-07-15 • via Nuitee
B
B • solo_traveller • de
6
2026-07-14 • via Nuitee
S
Stephanie • family_with_children • us
9
I would say that our stay was pleasant, and I would stay there again
Pros:

Location worked well for our visit. Restaurant, grocery stores close. A pleasant stay, however, there’s always room for improvement.

Cons:

Breakfast could have been better,including the coffee and juices

2026-07-13 • via Nuitee
A
Alan • couple • us
5
2026-07-12 • via Nuitee
R
Rachel • solo_traveller • us
7
I stayed here for 3 nights. 1 of the nights they came in and cleaned the room. Overall, relatively good experience! Brea
2026-07-11 • via Nuitee
O
Olha • family_with_children • us
7
Pros:

Номер более менее в нормальном состоянии но не идеален
Цена демократичная по етому на все можно закрыть глаза хотя во Флориде мы имели на много лучше апартаменты за ети же деньги

Cons:

Не понравилось что в номере даже не было бутылки с питевой водой ( приходилось покупать воду на ресепшн по 3 доллара за бутылку) / короткий завтрак ( не до 10 утра как в большинстве отелей а только до 9 утра (хотя в выходные он был до 10 утра) мой ребенок осталсяголоден)
кровать скрыпела очень громко
санузел желает лучшего
не достаточно парковки
Спустя 4 дня депозит так и не вернули!

2026-07-10 • via Nuitee
K
Krissy LW • family_with_children • us
5
Pros:

Comfortable beds, good shower

Cons:

A little hard to get to and on a noisy road, not as clean as I would like, hair in the bathtub and a bit outdated

2026-07-10 • via Nuitee
J
Juan • couple • us
7
2026-07-09 • via Nuitee
J
joanne • family_with_children • us
4
2026-07-08 • via Nuitee
B
Bouhroum • solo_traveller • us
9
Pros:

Was comfortable and clean

2026-07-06 • via Nuitee
E
Elyor • family_with_children • gb
4
Its okey to stay for 1-2 days if you in rush. I wont recommend if you stay with your family.
Pros:

Good Breakfast, Great location if stopping via car while you are travelling.

Cons:

Smelly rooms, poor bathroom facilities,

2026-07-05 • via Nuitee
D
deshpande • family_with_children • us
5
2026-07-05 • via Nuitee
H
Hrkac • solo_traveller • hr
9
2026-07-03 • via Nuitee
M
Michael • family_with_children • us
6
It was bearable for time we were there.
Pros:

It was centrally located and it was near a bunch of restaurants.

Cons:

They had their family staying in the hotel on the top doors and others who lived in the hotel on top floors. The toilets were really low to the floor and the had cobwebs in the corners.

2026-07-02 • via Nuitee