Clarion Pointe Syracuse Downtown

Hotels
•
Clarion
7.2 (913 reviews)
454 James St. , Syracuse , us
+13153080920

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Clean rooms
Comfortable beds
Convenient location
Cons:
Dirty outdoor areas
Inadequate Wi-Fi
Unsafe neighborhood

Categories

Cleanliness
6.55
Mixed sentiment; rooms were clean but issues with dirty duvets and external cleanliness noted.
Service
8.05
Standard quality for this hotel tier; generally positive but some service issues mentioned.
Location
7.05
Location is convenient but the surrounding area raises safety concerns.
Room Quality
8.55
Rooms were described as comfortable and clean, contributing positively.
Amenities
6.55
Amenities received mixed reviews, particularly breakfast quality and Wi-Fi.
Value for Money
7.55
Fair pricing for the quality provided, though concerns over surrounding area.
Food and Beverage
6.05
Breakfast quality was criticized heavily, impacting the overall rating.
Overall Experience
7.25
Overall experience mixed due to clean rooms but significant issues with safety and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:00

Property Description

Convenient Location

The Clarion Pointe Downtown is strategically positioned near major interstates and just a stone's throw away from Syracuse University and popular attractions like the Carousel Center and Carrier Dome.

Fine Amenities

Guests can indulge in complimentary perks such as a delicious breakfast, freshly brewed coffee, and convenient parking during their stay at this Syracuse hotel.

Business-Friendly Services

Business travelers can take advantage of free high-speed internet, copy and fax facilities, and special corporate rates. Additionally, a computer with internet access and printer are available for guest use.

Experience comfort and convenience at Clarion Pointe Downtown, your ideal choice for a memorable stay in Syracuse, NY.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, guests must be 21 years of age or older in order to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 913 reviews
Cleanliness: 6.55
Service: 8.05
Location: 7.05
Room Quality: 8.55
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 6.05
Overall Experience: 7.25
S
Scott • extended_group • gb
8
Pros:

Location and value

2026-07-10 • via Nuitee
J
Jessica • couple • us
5
2026-07-02 • via Nuitee
M
Mpofu • solo_traveller • us
4
It was short, thankfully.
Pros:

Nice size room. That's about it.

Cons:

Sheets were dirty and stained. I have pictures. Asked for them to be changed and was given a different room. Same problem. Even the tub was dirty in the new room. And it was dusty. Not worth all the money they're charging.

2026-06-29 • via Nuitee
T
Tammy • solo_traveller • us
8
Pros:

The proximity to the concert venue, the bed and pillows were extremely comfortable and the staff was very accommodating and kind
The bathroom was immaculate and there was a microwave and refrigerator in room and there was free parking and a working ice machine

Cons:

The room was a little small, the air conditioner was a bit noisy, but kept the room quite cool

2026-06-28 • via Nuitee
T
Tracy • couple • us
2
Not happy for price
Pros:

Location

Cons:

No breakfast and rude staff

2026-06-28 • via Nuitee
E
Ebony • couple • us
8
2026-06-28 • via Nuitee
M
Michelle • couple • us
10
I would recommend staying here. It was very nice
Pros:

Clean and modern

Cons:

Everything was great

2026-06-28 • via Nuitee
J
Java • solo_traveller • us
2
cop knocked on my door &said “where is he!” looking for someone meanwhile I traveled alone.
Pros:

The guy workers were nice and friendly but the lady was rude

Cons:

More breakfast & the woman at the front desk

2026-06-23 • via Nuitee
B
Burns • solo_traveller • ca
10
Pros:

Close proximity to everything

Cons:

Central location

2026-06-23 • via Nuitee
S
Stefan • solo_traveller • is
4
2026-06-21 • via Nuitee
C
Carlo • couple • it
1
Da evitare ammeno che non si cerchi un motel ad ore per nasconderti
Pros:

Terribile, sembra di entrare in un altra struttura rispetto a quella delle foto. La verità…e’ un motel!!!

Cons:

Location, pulizia, camere, struttura. Tutto pessimo.

2026-06-21 • via Nuitee
R
Ryan • couple • ca
7
2026-06-19 • via Nuitee
M
Michael • couple • de
6
Room was good, environment was bad, breakfast as well bad.
Pros:

Room was clean and good. Bed was comfortable.

Cons:

Breakfast was bad. Unclean tables. Coffee was not good. Very limited buffet only 0% milk. Waste bin for used plates etc. overly full and not emptied.

2026-06-17 • via Nuitee
N
Nicole • solo_traveller • us
9
2026-06-15 • via Nuitee
R
Riikka • solo_traveller • fi
7
good location, nice size room
Pros:

nice size room and bed, fridge, some staff members really friendly and customer service oriented (some not), good location

Cons:

somewhat overpriced, tiny gym, cross-trainer slightly broken (terrible noise + oversized resistance), nothing fresh (salad, fruits etc.) at breakfast, disposable tableware

2026-06-15 • via Nuitee
R
Robert • couple • us
7
Clean and comfortable facility but still has a way to go.
Pros:

Total flop. Failed to replenish hot items on the buffet.

Cons:

Volume on tv did not work making it hard to hear.

2026-06-13 • via Nuitee
M
Michael • solo_traveller • us
7
2026-06-12 • via Nuitee
R
Rosina • couple • it
10
wonderful!
Pros:

Mili was outstanding! After she found out it was my birthday, she upgraded us and presented me with a gift!

Cons:

rain

2026-06-12 • via Nuitee
T
Tina • couple • us
8
2026-06-09 • via Nuitee
S
Samuel • couple • us
8
2026-06-08 • via Nuitee