Clarion Pointe Syracuse Downtown

Hotels
7 (779 reviews)
454 James St. , Syracuse , US
+1 315-425-0015

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location for many guests
Friendly and accommodating staff/manager
Updated, spacious rooms and comfortable beds
Parking available
Quick check-in reported by several guests
Close to venues and eateries
Cons:
Cleanliness issues (smell, bugs, wet carpet) reported multiple times
Run-down or unsafe-feeling neighborhood / freeway proximity
Wi‑Fi unreliable or unusable
Breakfast quality/inventory issues (cold food, breakfast gone)
Missing towels, faulty key cards and some maintenance problems
Poor in-room amenities (toasters, cheap utensils, tricky TV)

Categories

Cleanliness
5
Mixed reports: several guests reported strong negative issues (smelly sheets, cigarette smell, roach-like bug, soaking wet carpet) while other reviews praised exceptional housekeeping and very clean rooms.
Service
8
Generally positive: multiple comments about friendly, accommodating staff and a helpful manager; isolated issues at check-in (long wait, distracted staff) noted but not dominant.
Location
7
Mixed: many guests found the location convenient and close to services/eateries/venue, while several mentioned a run-down neighborhood, freeway proximity, or feeling unsafe walking nearby.
Room Quality
7.5
Mostly favorable: several mentions of updated, spacious rooms and comfortable beds; some negatives include lukewarm showers, inconsistent A/C behavior and key card/lock problems.
Amenities
7
Mixed/limited: parking and basic amenities present, but multiple complaints about non-working Wi‑Fi, missing towels, poor toasters, tricky TV operation and cheap plastic utensils.
Value for Money
7
Mixed perceptions: some guests called it good value for a short stay, others felt it was overpriced given issues (cold/bad breakfast, cleanliness problems, neighborhood).
Food and Beverage
6
Inconsistent breakfast experience: several guests enjoyed the selection, but there are multiple complaints (cold eggs/sausage, breakfast gone early, paid breakfast not satisfactory).
Overall Experience
8.5
Varied overall: many guests reported a comfortable, restful stay with helpful staff and good location for their needs, contrasted by a subset of strongly negative stays due to cleanliness, food, or neighborhood concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location

The Clarion Pointe Downtown is strategically positioned near major interstates and just a stone's throw away from Syracuse University and popular attractions like the Carousel Center and Carrier Dome.

Fine Amenities

Guests can indulge in complimentary perks such as a delicious breakfast, freshly brewed coffee, and convenient parking during their stay at this Syracuse hotel.

Business-Friendly Services

Business travelers can take advantage of free high-speed internet, copy and fax facilities, and special corporate rates. Additionally, a computer with internet access and printer are available for guest use.

Experience comfort and convenience at Clarion Pointe Downtown, your ideal choice for a memorable stay in Syracuse, NY.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, guests must be 21 years of age or older in order to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 779 reviews
Cleanliness: 5
Service: 8
Location: 7
Room Quality: 7.5
Amenities: 7
Value for Money: 7
Food and Beverage: 6
Overall Experience: 8.5
P
Phillips • family_with_children • us
4
Never again
Pros:

The location

Cons:

The house centipede that was in our room then up charged to switch.

2026-10-29 • via Nuitee
K
Kirollos • couple • us
7
2026-10-26 • via Nuitee
W
Wayne • solo_traveller • us
10
2026-10-08 • via Nuitee
S
Stephan • couple • nl
7
Voor een nachtje op doorreis acceptabel
Pros:

Ruimte van de kamer

Cons:

Personeel bij aankomst was onrustig en bezig met privé zaken, niet klantgericht

2026-10-07 • via Nuitee
D
David • solo_traveller • us
10
2026-09-18 • via Nuitee
D
David • solo_traveller • us
10
2026-09-15 • via Nuitee
T
timothy • extended_group • us
9
Pros:

All

Cons:

Nothing

2026-09-14 • via Nuitee
J
Jose • couple • us
5
2026-09-11 • via Nuitee
P
patrick • solo_traveller • us
5
look elsewhere if you need internet for work or want towels in your room. Cold eggs and sausage-
Pros:

it was close to where I was working at SU. That's about it.

Cons:

never could get the wifi to work at all. the toasters don't toast bagels--get new ones. I tried three times in a row to toast a bagel and gave up. Your cheap plastic silverware won't even spread cream cheese. And, there were no towels in my room but I didn't realize it until the first morning. Terrible neighborhood, and I'm from Chicago... And I paid for breakfast like an idiot--cold eggs and sausage. I have seen much better places for a lot less $$$.

2026-09-07 • via Nuitee
M
Marco • extended_group • it
6
Pros:

Posizione comoda. Check in veloce. Camera grande!

Cons:

L'aria condizionata una volta spenta ha ripreso a funzionare da sola verso mattina. Temperatura della stanza: POLO NORD

2026-09-07 • via Nuitee
P
Paolo • solo_traveller • us
7
2026-09-03 • via Nuitee
T
Thurn • couple • us
3
Nice room. Good manager. Bad locks and rundown outside.
Pros:

The manager was kind and tried to be as accommodating as possible.

Cons:

The outside of the building looked rundown. The water for the shower was lukewarm. Our key cards didn't work and the manager had to break the lock on the door so we could get in our room when we returned after being out all day.

2026-09-03 • via Nuitee
C
Christine • solo_traveller • us
10
Pros:

The room was updated and spacious

2026-09-02 • via Nuitee
E
Ellie • couple • us
9
2026-09-02 • via Nuitee
M
Mélina • family_with_children • ca
8
Pros:

Propre, comfortable, dejeuner bien correct jai apprecier

2026-08-31 • via Nuitee
R
rosemary • couple • us
4
2026-08-29 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-08-29 • via Nuitee
A
Aaron • solo_traveller • us
8
2026-08-28 • via Nuitee
K
Kellie • couple • us
5
2026-08-27 • via Nuitee
D
Daniel • solo_traveller • fr
9
Pros:

Parking, personnel et accueil l très agréable. Emplacement.

Cons:

RAS.

2026-08-22 • via Nuitee