Clarion Pointe Syracuse Downtown

Hotels
7.2 (946 reviews)
454 James St. , Syracuse , US
+1 315-425-0015

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Convenient location
Cons:
Dirty outdoor areas
Inadequate Wi-Fi
Unsafe neighborhood

Categories

Cleanliness
6.55
Mixed sentiment; rooms were clean but issues with dirty duvets and external cleanliness noted.
Service
8.05
Standard quality for this hotel tier; generally positive but some service issues mentioned.
Location
7.05
Location is convenient but the surrounding area raises safety concerns.
Room Quality
8.55
Rooms were described as comfortable and clean, contributing positively.
Amenities
6.55
Amenities received mixed reviews, particularly breakfast quality and Wi-Fi.
Value for Money
7.55
Fair pricing for the quality provided, though concerns over surrounding area.
Food and Beverage
6.05
Breakfast quality was criticized heavily, impacting the overall rating.
Overall Experience
7.25
Overall experience mixed due to clean rooms but significant issues with safety and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:00

Property Description

Convenient Location

The Clarion Pointe Downtown is strategically positioned near major interstates and just a stone's throw away from Syracuse University and popular attractions like the Carousel Center and Carrier Dome.

Fine Amenities

Guests can indulge in complimentary perks such as a delicious breakfast, freshly brewed coffee, and convenient parking during their stay at this Syracuse hotel.

Business-Friendly Services

Business travelers can take advantage of free high-speed internet, copy and fax facilities, and special corporate rates. Additionally, a computer with internet access and printer are available for guest use.

Experience comfort and convenience at Clarion Pointe Downtown, your ideal choice for a memorable stay in Syracuse, NY.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, guests must be 21 years of age or older in order to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 946 reviews
Cleanliness: 6.55
Service: 8.05
Location: 7.05
Room Quality: 8.55
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 6.05
Overall Experience: 7.25
D
David • solo_traveller • us
10
2026-09-18 • via Nuitee
D
David • solo_traveller • us
10
2026-09-15 • via Nuitee
T
timothy • extended_group • us
9
Pros:

All

Cons:

Nothing

2026-09-14 • via Nuitee
J
Jose • couple • us
5
2026-09-11 • via Nuitee
P
patrick • solo_traveller • us
5
look elsewhere if you need internet for work or want towels in your room. Cold eggs and sausage-
Pros:

it was close to where I was working at SU. That's about it.

Cons:

never could get the wifi to work at all. the toasters don't toast bagels--get new ones. I tried three times in a row to toast a bagel and gave up. Your cheap plastic silverware won't even spread cream cheese. And, there were no towels in my room but I didn't realize it until the first morning. Terrible neighborhood, and I'm from Chicago... And I paid for breakfast like an idiot--cold eggs and sausage. I have seen much better places for a lot less $$$.

2026-09-07 • via Nuitee
M
Marco • extended_group • it
6
Pros:

Posizione comoda. Check in veloce. Camera grande!

Cons:

L'aria condizionata una volta spenta ha ripreso a funzionare da sola verso mattina. Temperatura della stanza: POLO NORD

2026-09-07 • via Nuitee
P
Paolo • solo_traveller • us
7
2026-09-03 • via Nuitee
T
Thurn • couple • us
3
Nice room. Good manager. Bad locks and rundown outside.
Pros:

The manager was kind and tried to be as accommodating as possible.

Cons:

The outside of the building looked rundown. The water for the shower was lukewarm. Our key cards didn't work and the manager had to break the lock on the door so we could get in our room when we returned after being out all day.

2026-09-03 • via Nuitee
C
Christine • solo_traveller • us
10
Pros:

The room was updated and spacious

2026-09-02 • via Nuitee
E
Ellie • couple • us
9
2026-09-02 • via Nuitee
M
Mélina • family_with_children • ca
8
Pros:

Propre, comfortable, dejeuner bien correct jai apprecier

2026-08-31 • via Nuitee
R
rosemary • couple • us
4
2026-08-29 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-08-29 • via Nuitee
A
Aaron • solo_traveller • us
8
2026-08-28 • via Nuitee
K
Kellie • couple • us
5
2026-08-27 • via Nuitee
D
Daniel • solo_traveller • fr
9
Pros:

Parking, personnel et accueil l très agréable. Emplacement.

Cons:

RAS.

2026-08-22 • via Nuitee
C
Collette • couple • au
8
Satisfied our need of a 1 night stop
Pros:

Simple but good breakfast

Cons:

The fire alarm went off at 430am

2026-08-13 • via Nuitee
C
Chaplain Gabbie • solo_traveller • us
10
Pros:

Everything was within walking distance

2026-08-10 • via Nuitee
O
oleg • family_with_children • us
8
2026-08-08 • via Nuitee
E
Edward • family_with_children • us
9
Worked well for late check in adn convenient parking
Pros:

Quick check in, and breakfast ready

Cons:

Neighborhood

2026-08-07 • via Nuitee