Macdonald Berystede Hotel & Spa

Hotels
•
Macdonald Hotels & Resorts
8 (3985 reviews)
Bagshot Road, Sunninghill , Ascot , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Fantastic staff
Excellent spa services
Cons:
Issues with cleanliness
Expensive food for the portion sizes

Categories

Cleanliness
6.96
There were issues with the carpet in the room and hairdryer which needed attention.
Service
8.93
Reception staff were very responsive and sorted issues promptly. Tash and Emma at the spa provided exceptional service.
Location
8.97
Great location, secure gated property in a beautiful area.
Room Quality
7.42
Some aspects were noted as tired, and there were issues with furnishings and equipment.
Amenities
7.95
The spa area and pool facilities were appreciated.
Value for Money
7.41
Certain services like the Christmas dinner were deemed overpriced for the quality.
Food and Beverage
7.96
Food quality was good, though portions at the Christmas party were criticized.
Overall Experience
8.43
Overall enjoyable stay, with highlighted experiences at the spa and restaurant, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:28

Property Description

Luxurious French Chateau-Style Manor
Experience a touch of France at the historical Macdonald Berystede Hotel & Spa, just 1.5 miles from Ascot Racecourse. Indulge in the relaxing spa with a swimming pool and gym, and savor delectable dishes at the AA Rosette-rated Acanthus Restaurant. Free WiFi ensures you stay connected throughout your stay.

Tranquil Setting with Premium Amenities
Surrounded by peaceful gardens and woodland, unwind in the indoor pool with garden views at the Vital Spa. Enjoy the outdoor hydrotherapy pool, thermal suites, and rejuvenating beauty treatments. With air-conditioned rooms and a conference suite, this hotel offers the perfect blend of relaxation and functionality.

Fine Dining and Elegant Bar
Delight in European cuisine at the Acanthus Restaurant or unwind in the sophisticated bar adorned with leather armchairs and equestrian decor. With a 20-minute drive to Windsor and complimentary amenities like free parking and private sun terraces, the Macdonald Berystede Hotel & Spa promises a memorable stay.

Book now for an unforgettable experience at Macdonald Berystede Hotel & Spa.

Important information:

The credit or debit card used to book a pre-paid rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

The restaurant is often very busy, so it is advisable to make dinner reservations at the time of booking.

Our swimming times for children are 09:00–11:00 and 16:00–19:00.

When booking 7 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3985 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 8.43
K
Karen • solo_traveller • gb
4
It was a convenient location but the rooms were definitely in need of a make over
Pros:

It was close to where I needed to be for a close friends funeral
The staff at breakfast were incredibly helpful and got my breakfast for me as I was using a walker

Cons:

I cut my arm on a sharp lock on the bathroom door
The accessible bathroom looked like a hospital bathroom
When I couldn’t get a taxi due to signal at 11pm I called the hotel to ask them to book me a taxi back to the hotel, they just said NO!
I think it was definitely overpriced.

2026-09-12 • via Nuitee
L
LUIS • solo_traveller • es
7
2026-09-12 • via Nuitee
C
Christopher • couple • gb
9
Comfortable stay, wasn’t there long enough to enjoy all facilities
Pros:

Clean and Tidy

Cons:

Bar drinks expensive

2026-09-12 • via Nuitee
J
Janine • family_with_children • gb
8
Another lovely stay for us at Berystede for a Legoland visit and some respite either side.
Pros:

Its our second visit and we love the room location at the back so we can park right outside and also being able to bring our dog and toddler and all stay in the same room. Staff are so sweet to us wherever we meet them - cleaning staff, bar staff are all nice. We love the grounds and access to the pool and spa facilities which really enhance the stay for us. The terrace is also a nice place for us to sit out and eat with the whole family including the dog.

Cons:

On our first night someone in a room above was being violently sick all night - it was horrendous to listen to - not sure its something that you can do anything about but thought you should know.
The restaurant food is pretty average but still pricey and not enough choice on the children's menu (no pizza or pasta?) wouldn't choose to eat there unless it was really convenient which it was the first night.

2026-09-11 • via Nuitee
P
Poppy • couple • gb
6
2026-09-10 • via Nuitee
C
Charlotte • extended_group • gb
10
Pros:

Really beautiful and clean hotel. All the staff were very friendly and helpful at the hotel and the restaurant.

2026-09-10 • via Nuitee
H
Harriet • couple • gb
2
Poor wifi, terribly hot room
Pros:

Location

Cons:

Room was so hot, no aircon or fan, dated bathroom
Bed small and ancomfortable
Miles to walk from room
Wifi didnt work, not ideal when we were there for business

2026-09-10 • via Nuitee
S
Sven • solo_traveller • de
10
Pros:

Nach einem katastrophalen Tag am Flughafen Heathrow sind wir dem kompletten Hotelpersonal dankbar, wie gut sie uns aufgenommen haben. Die gute Atmosphäre des Hotels hat dazu beigetragen, nach allem Stress ein wenig herunterzufahren.

Ein ganz besonderes Dankeschön an alle Mitarbeitenden an der Rezeption und dem Fahrer 002 der uns am nächsten Morgen sicher und so schnell es eben am Morgen auf der M25 geht zum Bahnhof nach London gebracht hat.

Cons:

Da wir am nächsten Morgen schnell zum Bahnhof mussten konnten wir leider nicht das Frühstück testen, das sicher sehr gut gewesen wäre.

2026-09-10 • via Nuitee
A
Adam • couple • gb
10
2026-09-10 • via Nuitee
C
Carol • couple • gb
8
2026-09-08 • via Nuitee
M
Michael • solo_traveller • gb
8
2026-09-08 • via Nuitee
T
Tanya • extended_group • gb
8
The location was ideal and rooms comfortable, I would stay here again
Pros:

Friendly staff

Cons:

A little dated and my room was quite far from the reception area

2026-09-07 • via Nuitee
S
S • solo_traveller • gb
10
2026-09-07 • via Nuitee
A
Adrian • couple • gb
3
Very disappointed. Tired. Shabby. Poor value. Uncomfortable.
Cons:

Room was shabby, all fixtures were broken (sink, shower, bedside lights, blood on curtains etc). Bed uncomfortable. Food and drink outrageously expensive and poor quality with small portions.

2026-09-07 • via Nuitee
A
Assil • solo_traveller • gb
10
2026-09-07 • via Nuitee
D
David • solo_traveller • gb
10
2026-09-07 • via Nuitee
J
Jennifer • couple • gb
6
It’s was a nice room and a good location
Pros:

Location

Cons:

My dinner was a very small portion served up in a bowl.
The milk in the room was off.
Quite noisy with doors banging etc.
Staff quite rude.

2026-09-06 • via Nuitee
S
Shaun • couple • gb
10
A wonderful relaxing weekend and perfect for a visit to the races
Pros:

Everything such a beautiful hotel and the location was perfect

Cons:

Everything was great

2026-09-06 • via Nuitee
D
Debra • couple • gb
6
Disappointed
Pros:

Entrance plush and rooms clean

Cons:

Not as expected. Poor light in room. Only lamps. Fridge not working (had a light but not cold). Lock on bathroom broken. TV remove - broken. Reception argued about giving extra sugar and coffee pods. Not what you expect from a 4/5 star hotel

2026-09-06 • via Nuitee
A
Alan • couple • gb
8
2026-09-06 • via Nuitee