Macdonald Berystede Hotel & Spa

Hotels
•
Macdonald Hotels & Resorts
8 (3985 reviews)
Bagshot Road, Sunninghill , Ascot , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Fantastic staff
Excellent spa services
Cons:
Issues with cleanliness
Expensive food for the portion sizes

Categories

Cleanliness
6.96
There were issues with the carpet in the room and hairdryer which needed attention.
Service
8.93
Reception staff were very responsive and sorted issues promptly. Tash and Emma at the spa provided exceptional service.
Location
8.97
Great location, secure gated property in a beautiful area.
Room Quality
7.42
Some aspects were noted as tired, and there were issues with furnishings and equipment.
Amenities
7.95
The spa area and pool facilities were appreciated.
Value for Money
7.41
Certain services like the Christmas dinner were deemed overpriced for the quality.
Food and Beverage
7.96
Food quality was good, though portions at the Christmas party were criticized.
Overall Experience
8.43
Overall enjoyable stay, with highlighted experiences at the spa and restaurant, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:28

Property Description

Luxurious French Chateau-Style Manor
Experience a touch of France at the historical Macdonald Berystede Hotel & Spa, just 1.5 miles from Ascot Racecourse. Indulge in the relaxing spa with a swimming pool and gym, and savor delectable dishes at the AA Rosette-rated Acanthus Restaurant. Free WiFi ensures you stay connected throughout your stay.

Tranquil Setting with Premium Amenities
Surrounded by peaceful gardens and woodland, unwind in the indoor pool with garden views at the Vital Spa. Enjoy the outdoor hydrotherapy pool, thermal suites, and rejuvenating beauty treatments. With air-conditioned rooms and a conference suite, this hotel offers the perfect blend of relaxation and functionality.

Fine Dining and Elegant Bar
Delight in European cuisine at the Acanthus Restaurant or unwind in the sophisticated bar adorned with leather armchairs and equestrian decor. With a 20-minute drive to Windsor and complimentary amenities like free parking and private sun terraces, the Macdonald Berystede Hotel & Spa promises a memorable stay.

Book now for an unforgettable experience at Macdonald Berystede Hotel & Spa.

Important information:

The credit or debit card used to book a pre-paid rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

The restaurant is often very busy, so it is advisable to make dinner reservations at the time of booking.

Our swimming times for children are 09:00–11:00 and 16:00–19:00.

When booking 7 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3985 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 8.43
H
Harry • couple • gb
8
Very comfortable and relaxing stay
Pros:

Quiet and easy parking

Cons:

Nothing

2026-10-17 • via Nuitee
H
Hayley • couple • gb
5
Was ok but not really worth the high cost
Pros:

Good location

Cons:

Was a bit dated and decoration was old

2026-10-17 • via Nuitee
C
Cheryl • solo_traveller • gb
7
Served a purpose
Pros:

Good location, friendly staff, clean functional room

Cons:

It was very noisy - felt like I was sleeping in a corridor

2026-10-16 • via Nuitee
L
Lauren • family_with_children • gb
10
Excellent family stay
Pros:

Pool and spa.
Delicious breakfast.
Large comfortable rooms.
Perfect location for trip to nearby Legoland.

2026-10-16 • via Nuitee
S
Sammi • family_with_children • gb
9
Pros:

Clean and comfortable, the staff were lovely and super friendly. The room i was in had a huge bathroom with a nice deep bath and separate shower cubicle.

I stayed for work and it's around a 4 minute drive to the racecourse, which was really convenient for me.

Room service was really nice and delivered quickly for dinner and breakfast in the morning was lush too.

Cons:

It's a little dated, and I had a lot of road noise in my room. The bathroom window was really old and a bit drafty, which also allowed some noise through.

2026-10-14 • via Nuitee
J
John • couple • ie
5
Disappointing hotel with great potential if they had beds you could sleep in.
Pros:

Nice atmosphere with Friendly bar staff, A good spa when working. Easy to access and use EV Charging.

Cons:

Small uncomfortable bed with a duvet that was to small for the cover.
We had disturbed sleep due to a large green glowing emergency exit sign over the window next to our bed, in room 341.

2026-10-14 • via Nuitee
S
Shaun • solo_traveller • gb
10
2026-10-12 • via Nuitee
L
Lauren • solo_traveller • gb
5
Not what I was expecting from this brand
Pros:

The swimming pool was clean and a good tempreture. The reasturant was lovely at night and the bar area was nice
The area for the wedding we attended was nicely decorated and a perfect size for rhe number of guests.

Cons:

The hotels decor was very tired in the majority of areas, the room had scuffs and marks all over the walls and a wardrobe door was missing. In the bathroom the tap leaked, it was missing parts and the bath looked grubby. There were no amenities in the bathroom such as a shower cap, cotton pads or ear buds.
The breakfast looked as though it had been out for hours, the yoghurt did not look fresh and the selection overall was pretty poor. The tea and coffee facilities also need to be updated i feel. I have stopped in other Macdonald hotels and I feel the standard of this one was far below what I was expecting.

2026-10-10 • via Nuitee
J
Judith • couple • gb
10
2026-10-08 • via Nuitee
C
Charlie • extended_group • gb
3
Very disappointing
Cons:

I have stayed at the hotel and visited the spa a number of times so was excited to come back for a relaxing weekend.

I am so disappointed with our stay and feel that we have wasted our money and should have gone elsewhere.

The rooms were very tired but we didn't mind as the majority of our stay was to be spent in the spa. Or so we thought.

We had not booked treatments as one of our group is unable to have them due to medical conditions, so we were refused the use of robes in the spa, meaning we had to change back into our clothes and then back into wet costumes to leave the spa to have lunch or get drinks etc. As a spa hotel, at a premium cost, I would expect the use of robes as standard for any hotel guest. This really marred our stay and who spa experience.

The jacuzzi is not working and when you press the button, the whole unit comes out of the ground.
The steam room wasn't working properly and neither were the experience showers.

The whole spa was very tired and worse of all, dirty. With clumps of hair and tissue around the outdoor pool that were there 2 days running.

What should have been a lovely relaxing weekend was one full of frustration and the feeling that we could have spent our money at another hotel and had a much better experience. With food and drinks for one night we spent £1400 for the three of us. I have come away feeling very aggrieved.

I live locally to the area and often recommended the hotel to visiting friends and family. I will no longer and sadly will not be returning.

2026-10-07 • via Nuitee
R
rachel • solo_traveller • gb
2
Cold all night - unprofessional hotel staff member email response
Cons:

i was cold in the room and when i tried to turn the dial up it went to 28 degrees then fell every time to 25, obviously a pre-set application, when i complained i received a condescending answer from the hotel, sarcastic and dismissive. i had to out a towel on top of the quilt and was cold through the night

2026-09-18 • via Nuitee
W
William • solo_traveller • gb
9
Always feels like coming home
Pros:

Always enjoy my stay here while traveling the area on business. Comfortable, clean and safe. Not had a chance to use facilitates but have viewed them and they look really good. I'll get to it some day seems a waste not to take advantage

Cons:

Nothing comes to mind. not experienced the food or bar yest to be honest as I'm in the area on business so days are long.

2026-09-16 • via Nuitee
A
Alan • extended_group • gb
5
Great location, needs investment and could be so good!!
Pros:

Location and restaurant/bar

Cons:

The room was shocking, like something from 1980!! Aircon kept cutting out

2026-09-15 • via Nuitee
M
Martin • solo_traveller • gb
10
2026-09-14 • via Nuitee
D
Donna • solo_traveller • gb
9
2026-09-14 • via Nuitee
F
Fadi • solo_traveller • gb
1
2026-09-13 • via Nuitee
A
Anne • couple • au
9
2026-09-13 • via Nuitee
C
Christopher • couple • gb
9
Comfortable stay, wasn’t there long enough to enjoy all facilities
Pros:

Clean and Tidy

Cons:

Bar drinks expensive

2026-09-12 • via Nuitee
K
Karen • solo_traveller • gb
4
It was a convenient location but the rooms were definitely in need of a make over
Pros:

It was close to where I needed to be for a close friends funeral
The staff at breakfast were incredibly helpful and got my breakfast for me as I was using a walker

Cons:

I cut my arm on a sharp lock on the bathroom door
The accessible bathroom looked like a hospital bathroom
When I couldn’t get a taxi due to signal at 11pm I called the hotel to ask them to book me a taxi back to the hotel, they just said NO!
I think it was definitely overpriced.

2026-09-12 • via Nuitee
L
LUIS • solo_traveller • es
7
2026-09-12 • via Nuitee