Macdonald Berystede Hotel & Spa

Hotels
•
Macdonald Hotels & Resorts
8 (3789 reviews)
Bagshot Road, Sunninghill , Ascot , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Fantastic staff
Excellent spa services
Cons:
Issues with cleanliness
Expensive food for the portion sizes

Categories

Cleanliness
6.96
There were issues with the carpet in the room and hairdryer which needed attention.
Service
8.93
Reception staff were very responsive and sorted issues promptly. Tash and Emma at the spa provided exceptional service.
Location
8.97
Great location, secure gated property in a beautiful area.
Room Quality
7.42
Some aspects were noted as tired, and there were issues with furnishings and equipment.
Amenities
7.95
The spa area and pool facilities were appreciated.
Value for Money
7.41
Certain services like the Christmas dinner were deemed overpriced for the quality.
Food and Beverage
7.96
Food quality was good, though portions at the Christmas party were criticized.
Overall Experience
8.43
Overall enjoyable stay, with highlighted experiences at the spa and restaurant, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:28

Property Description

Luxurious French Chateau-Style Manor
Experience a touch of France at the historical Macdonald Berystede Hotel & Spa, just 1.5 miles from Ascot Racecourse. Indulge in the relaxing spa with a swimming pool and gym, and savor delectable dishes at the AA Rosette-rated Acanthus Restaurant. Free WiFi ensures you stay connected throughout your stay.

Tranquil Setting with Premium Amenities
Surrounded by peaceful gardens and woodland, unwind in the indoor pool with garden views at the Vital Spa. Enjoy the outdoor hydrotherapy pool, thermal suites, and rejuvenating beauty treatments. With air-conditioned rooms and a conference suite, this hotel offers the perfect blend of relaxation and functionality.

Fine Dining and Elegant Bar
Delight in European cuisine at the Acanthus Restaurant or unwind in the sophisticated bar adorned with leather armchairs and equestrian decor. With a 20-minute drive to Windsor and complimentary amenities like free parking and private sun terraces, the Macdonald Berystede Hotel & Spa promises a memorable stay.

Book now for an unforgettable experience at Macdonald Berystede Hotel & Spa.

Important information:

The credit or debit card used to book a pre-paid rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

The restaurant is often very busy, so it is advisable to make dinner reservations at the time of booking.

Our swimming times for children are 09:00–11:00 and 16:00–19:00.

When booking 7 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3789 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 8.43
S
Sarah • couple • gb
9
Great hotel - spa facilities and swimming pool!
Pros:

Close to Lego land and beautiful!

Cons:

All good.

2026-06-20 • via Nuitee
S
Sabine • solo_traveller • at
8
2026-06-19 • via Nuitee
I
Ian • extended_group • gb
4
Wouldn’t stay again.
Pros:

Location to Ascot Racecourse

Cons:

Room was very dated & old. No water in room. Service was slow. So overpriced taking into consideration Ascot was on and I expect to pay more but it offered poor value.

2026-06-19 • via Nuitee
H
Hilary • extended_group • gb
8
Excellent hotel very close to the racecourse
Pros:

Close to ascot racecourse

Cons:

Air conditioning didn’t work and hairdryer didn’t work

2026-06-19 • via Nuitee
A
Andy • solo_traveller • gb
6
Very expensive, Very poor
Pros:

Bed was comfortable

Cons:

Bathroom fan deafeningly loud
Aircon ineffective
Staff rude on arrival
Room very tired and old
Abusive pricing strategy around Royal Ascot

2026-06-19 • via Nuitee
T
Tony • solo_traveller • gb
10
This is a Villa which on one hand I want everyone to know about but on the other, I don’t want to let them know how good
Pros:

A fantastic villas great accommodation and setting close to everything. A must try is the Halfway House restaurant across the road another villa family gem.

Cons:

No negatives whatsoever

2026-06-19 • via Nuitee
M
Matt • extended_group • gb
7
2026-06-18 • via Nuitee
K
Kevin • family_with_children • gb
7
2026-06-18 • via Nuitee
R
Richard • couple • gb
1
If they want to charge the price, provide the service. It’s a telling sign that the hotel had numerous rooms available d
Pros:

The reception staff were lovely. The spa area was ok (but for a spa hotel not brilliant)

Cons:

The hotel is very run down, and I do mean VERY. They seem more interested in policing the car park than they do anything else.

The restaurant serves a limited menu so you’d expect the chefs to understand the difference between well done and medium rare. They don’t. We stayed 2 nights running and apart from the chaos of staff members running around like headless chickens because they were not managed (but what can you expect when the manager was no more than 23 years old herself), the food which was served was very poor.

The rooms were just terrible. Old, tired, dirty mismatched carpets in the communal areas, every rap I touched whether in the public restrooms or the en-suite bathroom needed to be tightened, replaced… just general maintenance please!

We stayed during Ascot week. The hotel charges a significant premium which, if the hotel worked like a Swiss watch would be justified… an old saying about “making hay while the sun shines” is apt here but when the hotel is badly maintained, badly in need of proper management, has zero concept of “value for money” then it will continue its sad decline.

Apparently it was once a fantastic hotel. Today I’d rather stay in a better location in a travel lodge.

A parting example… the hotel was offering a shuttle service to Ascot racecourse (about 2 miles). They wanted £20 per person. There was 6 in our party. An uber / bolt 6 seater cost £25 total for the same journey in a Mercedes. I will let the hotel justify this difference in price should they be brave enough to reply. It sums up what value for money this hotel isn’t..

2026-06-18 • via Nuitee
A
Andrew • couple • gb
7
2026-06-17 • via Nuitee
C
Claire • couple • gb
10
Fabulous relaxing stay
Pros:

Loved the pool and hydrotherapy pool with the jets

Cons:

They do not service your room furniture no your stay

2026-06-15 • via Nuitee
D
Davis • couple • gb
8
Well run hotel
Pros:

Good hotel clean and tidy

2026-06-15 • via Nuitee
G
Gemma • couple • gb
4
Rooms need some TLC, the public areas of the hotel very well presented though
Pros:

The spa facilities were nice. The pool outside was lovely

Cons:

The room was very tired, lots of chipped decor. Very comfy beds though. Thread bare carpets, rusty features in the bathroom

2026-06-14 • via Nuitee
J
Joanna • couple • pl
8
Pros:

Siłownia i basen czynne całą dobę

2026-06-12 • via Nuitee
C
Charlotta • solo_traveller • se
6
Ett slitet hotell med artig men uttråkad personal.
Cons:

Slitet hotellrum. Sprucket handfat. Skavd målning på dörrposter. Fuktsläpp av målarfärg i taken

2026-06-11 • via Nuitee
D
Daniel • couple • gb
5
Average staywouldn’t choose to stay again unless knew improvements where made to rooms and food
Pros:

Breakfast was average sausages need cooking longer and bacon needs to be crispy . Drink ie coffee was just standard no options or who served us couldn’t be bothered

Cons:

The tv in room was dated no Netflix or subscription options

2026-06-06 • via Nuitee
V
Victoria • solo_traveller • gb
8
Pros:

The hotel, spa and breakfast.

Cons:

The spa receptionist.

2026-06-06 • via Nuitee
D
davidaK1275MW • Business • World
4
Below expectations
Pros:

Generally unfriendly staff. Why work in hospitality if you dont like dealing with members of public. trays / food / glasses just left for days in corridor and overall a depressing hotel to stay. Only slight positive is the spa and gym for the money paid.

2026-06-05 • via Tripadvisor
L
laurendR1485HV • Family
10
Wedding - July 2025
Pros:

We got married at The Berysyede last July and im only just getting round to writing a review now.

From the first visit meeting Cleo myself and my Mother in Law were both blown away by the venue and by Cleo.

We were shown the various packages and options available and shown the spaces available for the ceremony and the evening reception.

We went away and I promptly returned the same evening with my now husband to show him around. He loved the space just as much as us.

Safe to say we booked!
Cleo was so helpful from the first correspondence to after the wedding. Nothing wad too much trouble even tho she is clearly rushed off her feet especially during the crazy wedding season

We had the best day and everything went so smoothly. The food was amazing and we had so many so comments from our guests about how this was the best wedding food they had ever had!!

We spent the night before and rhe night of the wedding at the hotel and the bridal suite was truly impressive. A huge bed, dressing room, bathroom and seating area.

We would 100% recommend this venue for a wedding and we are looking forward to pur complimentary anniversary meal this coming July!

2026-06-05 • via Tripadvisor
C
Christina • solo_traveller • gb
8
2026-06-05 • via Nuitee