Macdonald Berystede Hotel & Spa

Hotels
•
Macdonald Hotels & Resorts
8 (3721 reviews)
Bagshot Road, Sunninghill , Ascot , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Fantastic staff
Excellent spa services
Cons:
Issues with cleanliness
Expensive food for the portion sizes

Categories

Cleanliness
6.96
There were issues with the carpet in the room and hairdryer which needed attention.
Service
8.93
Reception staff were very responsive and sorted issues promptly. Tash and Emma at the spa provided exceptional service.
Location
8.97
Great location, secure gated property in a beautiful area.
Room Quality
7.42
Some aspects were noted as tired, and there were issues with furnishings and equipment.
Amenities
7.95
The spa area and pool facilities were appreciated.
Value for Money
7.41
Certain services like the Christmas dinner were deemed overpriced for the quality.
Food and Beverage
7.96
Food quality was good, though portions at the Christmas party were criticized.
Overall Experience
8.43
Overall enjoyable stay, with highlighted experiences at the spa and restaurant, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:28

Property Description

Luxurious French Chateau-Style Manor
Experience a touch of France at the historical Macdonald Berystede Hotel & Spa, just 1.5 miles from Ascot Racecourse. Indulge in the relaxing spa with a swimming pool and gym, and savor delectable dishes at the AA Rosette-rated Acanthus Restaurant. Free WiFi ensures you stay connected throughout your stay.

Tranquil Setting with Premium Amenities
Surrounded by peaceful gardens and woodland, unwind in the indoor pool with garden views at the Vital Spa. Enjoy the outdoor hydrotherapy pool, thermal suites, and rejuvenating beauty treatments. With air-conditioned rooms and a conference suite, this hotel offers the perfect blend of relaxation and functionality.

Fine Dining and Elegant Bar
Delight in European cuisine at the Acanthus Restaurant or unwind in the sophisticated bar adorned with leather armchairs and equestrian decor. With a 20-minute drive to Windsor and complimentary amenities like free parking and private sun terraces, the Macdonald Berystede Hotel & Spa promises a memorable stay.

Book now for an unforgettable experience at Macdonald Berystede Hotel & Spa.

Important information:

The credit or debit card used to book a pre-paid rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

The restaurant is often very busy, so it is advisable to make dinner reservations at the time of booking.

Our swimming times for children are 09:00–11:00 and 16:00–19:00.

When booking 7 rooms or more, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3721 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 8.43
S
Serhan • family_with_children • gb
9
Pros:

The location is great. The indoor pool and spa is nice and clean.

2026-05-23 • via Nuitee
N
Nicholas • solo_traveller • gb
10
2026-05-23 • via Nuitee
F
Fiona • solo_traveller • gb
10
Comfortable with a good breakfast especially the coffee at breakfast
Pros:

Room Breakfast

Cons:

Temperature control did not work and restrictors on windows only allow a little bit of fresh air in

2026-05-22 • via Nuitee
A
Andrew • solo_traveller • gb
9
Great location and very relaxing spa
Pros:

The spa is very relaxing

Cons:

Bar food and drink was expensive

2026-05-22 • via Nuitee
L
Larkin-Lepp • solo_traveller • gb
5
Ok
Pros:

I loved the SPA facillities...it was open until late which gave me the oppotunty to chill. Outside area was open for evening chill sunshine, which was a bonus.

Cons:

The resturant was not very forgiving for allergies. I got given a list which excluded allergies, not mine, but, for the price of the food, I would expect the chef to produce fresh food.without such allergies. I ended up with a pepporoni pizza without much pepporoni. Should of got a takeaway for the price!
Disappointed to say the least.

2026-05-22 • via Nuitee
B
Barb • solo_traveller • gb
7
Pros:

I’ve stayed before and had a better stay. Location was key for me.
The member of staff that checked me in was polite kind, professional and helpful. As there was no parking available, she helped me with my case and work bags.
The space in the room was nice. I enjoyed the pool.

Cons:

I took nearly an hour to get into my room, due to parking etc. the staff member was really sweet and helpful though.
I was tired. Had a zoom meeting so time was important here.
The next morning I asked for a little bit more time to check out. The male staff member was abrupt and made me feel guilty for asking because an “important group checking in later”. He did give me 30 mins though. After telling me no later than 30 minutes. Like anything in life there are some people that take advantage. I’m not one of them!

My room was tatty. I didn’t say anything as I was grateful to rest. Parking wasn’t easy, Due to a group. I mention this because I was treated as if I wasn’t important. Only groups were!
Each guest is valuable.
Had I not been ‘tutted’ and frowned at I’d let this go. However it’s not the first time I’ve stayed here.

When I pulled the short quilted bedspread from the bed to climb in, it was full of stains that has been on it a while. Quite disgusting. To make the bed you would notice this.

So finally I’ve said something. I often let small things go. But I’m tired of being treated as if I’m not important.

I didn’t say anything about the bedspread on check in because I was exhausted having driven 2.5 hours to get there. And noticed when I went to bed.
I didn’t need the bedspread to sleep.
And to be fair The bedding and quilt was clean.

I did advise a staff member on check out. She apologized.

What the hotel can learn from this as a customer based hotel:- each customer is important. Treat them that way. Whilst no expectation- know offering a 30 min or 1 hour can make a huge difference to someone’s stay (without the guilt trip) especially if they are a returning client.
You do not know what each client is managing!!!
The best service I got was upon check in.
She didn’t rush me, she exceeded expectations. Perhaps others can learn from her. I’ve taken photos of the white stuff on the bedding. It’s not necessary to post in here.

2026-05-20 • via Nuitee
C
Charles • solo_traveller • gb
8
A very comfortable stay
2026-05-20 • via Nuitee
D
Des • couple • gb
8
OK but could have been so much better if breakfast was cooked to order.
Pros:

All the staff were very friendly and accommodating especially when I asked if we could ,ove to a room with a walk in shower rather than a shower over the bath.

Cons:

Breakfast was served from 7 until 10 and we arrived for breakfast at 09.55.
Breakfast buffet was a tad greasy and not very hot.
I know we arrive 5 minutes before closing but I expected better than some fried eggs laying a fat.

2026-05-19 • via Nuitee
A
Amanda • couple • gb
9
Great stay and excellent refurbished room.
Pros:

Check in was simple and we were greeted by a friendly and helpful member of staff.
We were fortunate to be allocated a totally refurbished room and although it was a little walk from the main reception it was definitely worth it. The room was large and clean and modern and the bed was huge and comfortable.
The fizzy/still water taps in the hallway are great as it means you can always get fresh cold water as and when you want it, rather than a cheap bottle left in the room. Our bedroom had a bath and large shower complete with toiletries. Breakfast was great and again greeted by friendly staff and lots to choose from and able to serve yourself so not rushed.

Cons:

Nothing - very happy with our stay.

2026-05-19 • via Nuitee
L
L9679QTtonip • Couples
10
Relaxing base for sightseeing in Windsor
Pros:

I had a lovely relaxing stay. Used it as a base to visit Windsor for the weekend. I felt it good value for money. The staff were all genuine and friendly.

2026-05-18 • via Tripadvisor
P
Peters • extended_group • gb
8
2026-05-18 • via Nuitee
A
Angela • solo_traveller • gb
5
Was great for the location for the event we were attending
Pros:

The location

Cons:

The deluxe room we booked, should not be called so. Decor poor, stained bed, cold water and no pressure in the shower!
Only one drink per person, no biscuits, no robes. Very very basic.

2026-05-18 • via Nuitee
J
Jula • couple • gb
8
Pleasant would go again
Pros:

Proximity to Ascot . Lovely pool

Cons:

Food was very average

2026-05-18 • via Nuitee
H
Hayden • solo_traveller • gb
8
Pros:

The spa was nice and clean and lots to do

Cons:

The staff wasn't that friendly

2026-05-17 • via Nuitee
A
Alex • solo_traveller • gb
10
2026-05-17 • via Nuitee
S
Sally • couple • gb
8
We enjoyed our stay woukd go again
Pros:

I liked it all

Cons:

Nothing

2026-05-17 • via Nuitee
N
Nick • couple • gb
9
Pros:

A lovely welcoming place would definitely stay again but for longer next time

2026-05-17 • via Nuitee
S
Sarah • couple • gb
8
Great hotel with very good facilities
Pros:

Very friendly staff. Very clean. Excellent food. Spa area was great. Very good breakfast

Cons:

Nothing

2026-05-16 • via Nuitee
B
Bint • solo_traveller • gb
3
Hotel not aimed at customer satisfaction just what they want
Pros:

Location

Cons:

No fridge had to store in communal kitchen fridge
Windows not shutting disabling AC
No water in room
No hot water in the evening
Toilet seat wobbly and coming away from the base
Socket switches not near bed
Lights poor
Staff incredibly rude at reception. Need customer service training or st least to acknowledge the customers dissatisfaction with a professional response.
Will not recommended have left a review on trip advisor also

2026-05-14 • via Nuitee
C
Catherine • solo_traveller • gb
10
2026-05-14 • via Nuitee