The White Horse - A Heartwood Inn

Hotels
9 (1067 reviews)
High Street , Dorking , gb
+44 1306 881138

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Noise disturbances
Inconsistent food quality
Parking challenges

Categories

Cleanliness
8.89
Many reviews praised the cleanliness and comfort of the rooms.
Service
9.36
Multiple reviews highlighted friendly and professional staff.
Location
9.4
Positive mentions of central location and accessibility.
Room Quality
8.85
Rooms were described as comfortable, but some faced noise issues.
Amenities
8.88
Standard amenities for this hotel tier.
Value for Money
8.84
Good value was mentioned, particularly for the location.
Food and Beverage
8.39
Food received mixed reviews; some mentioned great options, but others noted quality issues.
Overall Experience
9.36
Overall very positive with specific highlights on atmosphere and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:36

Property Description

Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.

Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.

Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.

Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1067 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
E
Emily • couple • au
9
Lots of charm
Pros:

Our room was lovely, had lots of charm and we appreciated the personal touch of a welcome note and some sweet treats. The room had character and ample space. It was clean and we were grateful for the air conditioning unit due to the heat. The pub downstairs had great food and drinks. All staff we met were great. The rooms are upstairs, no elevator (something to be mindful off if travelling with a large suitcase) we just decanted what we required into our hand luggage bags which was no issue rather than trying to navigate the stairs. The hotel is located in the main high street, so very easy walk to shops and restaurants.

Cons:

Not a big issue but the two staff managing breakfast were a bit all over the place. Mixed up our order twice, items missing. It wasn’t particularly busy, they just seemed disorganised.

2026-07-25 • via Nuitee
D
David • solo_traveller • gb
3
Pros:

Staff were good.

Cons:

Bed was uncomfortable room was dark and dungeon like and right next to where they emptied the bins at 5am

2026-07-24 • via Nuitee
C
Catherine • couple • gb
10
Pros:

This is an excellent place with excellent staff. Very nicely decorated, excellent food and overall a great place to stay

Cons:

Nothing

2026-07-22 • via Nuitee
E
Emily • couple • gb
10
Gorgeous comfy hotel
Pros:

A lovely modern hotel in a perfect location for our trip. Great sized portions of delicious food, attentive kind staff.

Cons:

Did not effect us but unfortunately water from one of the rooms was flooding through the ceiling into the bar

2026-07-21 • via Nuitee
U
U2723JMjp • Solo travel
2
White Horse 'hotel', Dorking, taking money for nothing
Pros:

Room barely bigger than bed. Mobile AC unit improperly installed meant ground floor window open. So, noisy and insecure. 'Cosy room' is in fact a poorly converted outhouse. No phone and no reception to complain at the time. Post-visit complaint dismissed. Dreadful for £178/night and asking £17 extra for breakfast.

2026-07-20 • via Tripadvisor
N
Nibbs007 • Friends getaway • Dorking, Surrey, England
10
Highly recommended
Pros:

Went for dinner and pre-dinner cocktails. Superb margaritas! Food is fantastic too. Very friendly staff. Great atmosphere. Highly recommended.

2026-07-20 • via Tripadvisor
P
Petong • couple • de
9
Es hat uns sehr gut gefallen und wir würden es auch mit gutem Gewissen weiterempfehlen!
Pros:

Wir hatten kein Frühstück gebucht, da wir bei einer Freundin, die in Dorking lebt, überwiegend waren.
Die Betten waren einwandfrei und sehr angenehm. Das ganze Zimmer gefiel uns.

Cons:

Es gibt nichts zu beanstanden!

2026-07-20 • via Nuitee
S
Susanne • family_with_children • nl
10
Pros:

Accessible room was large and had an interconnecting door with the room next to it. Great place and the restaurant is also lovely

2026-07-20 • via Nuitee
T
Timothy • solo_traveller • gb
8
White horse Dorking
Pros:

Nice hotel with a lovelyrelaxed atmosphere with good quality food!
Lovely touch with the completely goodies on arrival.

Cons:

Nothing

2026-07-20 • via Nuitee
J
Jayne Alexander • solo_traveller • gb
9
Pros:

Helpful staff, clean room dog friendly, Aircon.

Cons:

Parking is limited for residents.

2026-07-19 • via Nuitee
M
Melinda • solo_traveller • au
10
What a gem
Pros:

Great room. Really comfortable. Good food, good atmosphere. We loved the vibe and would have been happy to stay longer. Staff went out of their way to chat and be helpful. The little treats in our room on arrival... it all made for a lovely stay.

Cons:

Parking on-site is very limited. We had to park on the street as the carpark was already full.

2026-07-19 • via Nuitee
M
Mike • couple • gb
10
10/10
Pros:

Everything

2026-07-18 • via Nuitee
C
CATHERINE • extended_group • fr
8
2026-07-17 • via Nuitee
P
Pernille • couple • dk
8
mixed feelings, but overall the white horse is a great english inn.
Pros:

most staff were exceptionally friendly and helpful. beds were ok
overall, the experience was quite good.

Cons:

front desk clerk was inflexible when we requested help checking in. beds were comfortable but i woke up drenched in sweat each morning. AC not good enough.

2026-07-13 • via Nuitee
H
Henrik • couple • se
8
Mycket trevligt hotell
Pros:

Mycket god restaurang och trevlig personal

Cons:

Hade gärna sett en hiss

2026-07-12 • via Nuitee
E
Elin • family_with_children • gb
10
Excellent value in a high-quality traditional coaching inn.
Pros:

The staff were very friendly. The room was very clean and the bed very comfortable. The bathing facilities and complimentary items, such as fluffy bathrobes, were lovely. The room was well stocked with tea and coffee making facilities. The location is excellent for visitors to Dorking and the surrounding area. The bar and dining areas were roomy and cool, and the drinks selection excellent, including non-alcoholic drinks. Breakfast was excellent, both in quality and choice.

Cons:

Nothing

2026-07-12 • via Nuitee
S
SmugDevon • Family • United Kingdom
10
Lovely hotel
Pros:

What a wonderful place to stay! Here for a family event. Hottest day ever, but air conditioning in the room and a fan. Beautiful rooms, lovely personal touch of handwritten note and plate of yummy sweet treats. Fab staff throughout the hotel; bar, breakfast, reception and especially our waitress in the evening. Gorgeous food for dinner, the Hugo Spritz was just what was needed. Beautifully decorated hotel and all felt very sumptuous. Really lovely stay, will definitely be back.

2026-07-11 • via Tripadvisor
H
helen • solo_traveller • gb
9
Pros:

Welcoming from start to end of stay. Beautiful old coaching Lodge. Great staff, lovely rooms yummy food

2026-07-11 • via Nuitee
T
Tracey • couple • za
8
2026-07-11 • via Nuitee
J
John • solo_traveller • gb
8
Pros:

Ok

Cons:

No chair in bedroom

2026-07-09 • via Nuitee