The White Horse - A Heartwood Inn

Hotels
9 (1107 reviews)
High Street , Dorking , GB
+44 1306 881138

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Noise disturbances
Inconsistent food quality
Parking challenges

Categories

Cleanliness
8.89
Many reviews praised the cleanliness and comfort of the rooms.
Service
9.36
Multiple reviews highlighted friendly and professional staff.
Location
9.4
Positive mentions of central location and accessibility.
Room Quality
8.85
Rooms were described as comfortable, but some faced noise issues.
Amenities
8.88
Standard amenities for this hotel tier.
Value for Money
8.84
Good value was mentioned, particularly for the location.
Food and Beverage
8.39
Food received mixed reviews; some mentioned great options, but others noted quality issues.
Overall Experience
9.36
Overall very positive with specific highlights on atmosphere and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:36

Property Description

Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.

Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.

Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.

Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

9
Based on 1107 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
T
Tracy • couple • gb
6
Disappointed!
Pros:

At 5am large waste bins were being dragged up a cobbled alleyway right next to our room. This went on for at least an hour. Then the noise continued as the bins were dragged back to the hotel. The room had an air conditioning funnel hanging out of the the window which subsequently was open and exacerbated the noise. Being woken up at 5am with an unacceptable noise level had a very negative impact on my life/work the following day.

Cons:

There was a very friendly waitress but overall the staff, especially the floor manager are not that friendly or accommodating.

2026-10-16 • via Nuitee
P
Paul • couple • gb
10
Amazing Night
Pros:

Amazing, super friendly staff who made the stay an absolute joy and made a big fuss of our dogs during dinner. Food and bedroom were awesome too. Thank you for a lovely evening.

2026-10-16 • via Nuitee
C
Charlotte • solo_traveller • gb
8
2026-10-12 • via Nuitee
S
Sandra • family_with_children • nl
10
Pros:

Well designed, comfortable accomodation and thoughtful staff.

2026-10-08 • via Nuitee
M
Martyn • couple • gb
10
Highly recommended
Pros:

Outstanding. Great food and great location in the heart of Dorking.

2026-10-08 • via Nuitee
G
Gina • solo_traveller • gb
7
Pros:

The location

Cons:

The TV didn't work, the Ur con unit was incredibly loud, the lamp had no off switch (later found inside the fridge cabinet after losing a night's sleep due to light permanently on plus noisy aircon).

2026-10-07 • via Nuitee
A
alastair • solo_traveller • gb
10
2026-09-16 • via Nuitee
C
Chung-Ching • family_with_children • gb
8
Wonderful experience!
Pros:

Very clean and beautiful room, good facility (they have AC in the room), coffee machine, etc. My daughter particularly loved the radio! They left a lovely welcoming card and some sweets for us. Everything is fantastic, and I am glad that I chose this hotel for my family.

Cons:

There is no lift, but I can understand that given the fact that this is an lovely old building.

2026-09-16 • via Nuitee
V
viktor • couple • se
10
2026-09-15 • via Nuitee
S
Steve • couple • gb
9
Convenient location, freshly decorated room, great shower, nice food.
Pros:

The restaurant staff were very helpful in ensuring that we had our nice evening meal at exactly the time requested.

2026-09-14 • via Nuitee
R
Ruth • couple • au
9
We had a lovely experience, clean, food
Pros:

Proximity to the town centre. Room very comfortable.

Cons:

Bed against the wall.

2026-09-10 • via Nuitee
P
Philippe • solo_traveller • fr
9
Superbe hôtel
Pros:

Le personnel très agréable, aimable et serviable. Le charme et le confort de cet hôtel. La propreté et le très bon restaurant. Tout était parfait

Cons:

Peut-être qu'il manque un buffet au petit déjeuner

2026-09-10 • via Nuitee
J
Jaff • couple • gb
10
Great rooms and food loved it
Pros:

Everything was amazing place

Cons:

N/a

2026-09-09 • via Nuitee
S
simon ernest • solo_traveller • gb
8
Well worth a visit.
Pros:

Breakfast was good.Location was excellent,close to the station/M25.

Cons:

Might be an issue with the parking spaces for patrons.But i didn't have a problem.

2026-09-04 • via Nuitee
L
Letitia • couple • je
9
A very enjoyable stay at a lovely hotel which exceeded our expectations.
Pros:

The room was clean, quiet and nicely decorated and the bed was very comfortable. We ate breakfast and dinner there both nights and found the variety and quality of the food exceeded our expectations, particularly for dinner. The restaurant staff were also very polite and friendly. The whole place had a lovely vibe and the treats left in our room upon arrival were a thoughtful touch. We would definitely stay there again if we were in the area.

Cons:

Nothing I can think of.

2026-09-03 • via Nuitee
M
marie • extended_group • gb
9
2026-09-02 • via Nuitee
K
Katharina • couple • de
10
2026-09-01 • via Nuitee
P
Philipp • solo_traveller • de
10
Pros:

Very cosy and I liked the personal touch, e.g. the handwritten welcome note in our room

Cons:

Car parking is limited.

2026-09-01 • via Nuitee
F
Frederick • solo_traveller • de
10
2026-08-31 • via Nuitee
S
Sarah • couple • gb
10
Flawless
Pros:

Beautifully decorated , spotlessly clean . Perfect location . Very welcoming and full of character

Cons:

Nothing

2026-08-26 • via Nuitee