Holiday Inn London - Gatwick Airport by IHG

Hotels
Holiday Inn Hotels & Resorts
Povey Cross Road, Horley , Horley , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Handy for airport
Friendly staff
Great breakfast
Convenient location
Cons:
Cleanliness issues
Small room size
Expensive shuttle service

Categories

Cleanliness
6.7
Some reviews indicate issues with cleanliness, mentioning revolting stains.
Service
8.7
Many reviews praised the friendly and helpful staff.
Location
8.7
The hotel is conveniently located near the airport.
Room Quality
7.7
Mixed reviews; some mentioned spacious, clean rooms while others found them too small.
Amenities
8.7
Good amenities, including a breakfast buffet and shuttle service.
Value for Money
8.2
Generally seen as good value, though some noted issues with room features.
Food and Beverage
8.7
Positive remarks on the breakfast and the free meals for kids.
Overall Experience
8.2
Overall a decent experience, but some significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:21

Property Description

Convenient Location Next to Gatwick Airport
This Holiday Inn provides 24-hour airport transfers, on-site parking, meeting facilities, and modern rooms with satellite TV. Wi-Fi is accessible throughout.

Comfortable and Well-Equipped Rooms
Each room features a private bathroom, 32-inch flat-screen TV with satellite channels, video games, and pay-per-view movies. Additionally, enjoy a work desk, air conditioning, and tea/coffee facilities.

Dining and Relaxation Options
Indulge in breakfast buffets, burgers, and curries at Open Lobby, where kids under 13 eat for free. Unwind at the vibrant Hub Bar with a drink and catch sports on TV.

Experience convenience and comfort at our hotel by Gatwick Airport. Book your stay now for a memorable and stress-free visit.

Important information:

Only assistance dogs accepted. Children under 13 eat free when dining with a paying adult (1 child per adult). Pre Booking is necessary for long-stay parking. The Hoppa airport shuttle service runs 24 hours a day; every 20 minutes. There is a surcharge for this service payable directly to the bus driver.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for £0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 8.2
J
Jennifer family_with_children ca
9
Close to airport and it was easy to use the Hoppa shuttle.
Pros:

Close to airport and very clean. We arrived very late at night and the cot we requested was all ready, and it was comfortable.

Cons:

We were put in an accessible room, had to kneel or bend to use the sink. Not sure if maybe this was necessary due to our cot request?

2026-07-11 via Nuitee
T
Tajamal family_with_children se
8
Clean, friendly and welcoming
Pros:

Great location , clean place and the staff was very friendly. Breakfast was good , kitchen staff specially Angela made sure guests had everything they needed.

2026-07-11 via Nuitee
V
V5225UChayleyc Family
10
Really lovely meal in the hotel restaurant
Pros:

Had a lovely meal in the hotel restaurant. Fantastic service from Robert…what a credit to the restaurant. Nothing was to much trouble. Hospitality at its finest.

2026-07-10 via Tripadvisor
D
daviduharris Family Da Nang
10
Fantastic, family-friendly service
Pros:

We had dinner at the restaurant here after a long stretch of travelling, and our waiter Robert was absolutely brilliant. He took our orders promptly, checked in at just the right times, and went completely above and beyond to make our toddler feel welcome.
He had a few fun chats and shared some high-fives with her, and even brought over a little activity bag of goodies that kept her thoroughly entertained. As tired parents, his genuine friendliness, care, and professionalism made our evening so much easier. We really appreciated his wonderful hospitality!

2026-07-10 via Tripadvisor
S
Stuart solo_traveller gb
7
Nice hôtel which you
Pros:

Its location relative to the North Terminal and the meal deal in the restaurant.

Cons:

Thé breakfast was rather bland . Everything looked nice but lacked flavour

2026-07-10 via Nuitee
R
Rodney family_with_children gb
8
2026-07-10 via Nuitee
B
Barbara family_with_children fr
9
Pros:

Le petit déjeuner et les chambres très confortables

Cons:

Nous sommes venu à pied de l’aéroport et Il y avait peu de trottoir securisé

2026-07-10 via Nuitee
A
Ajay family_with_children in
2
It was a horrible experience
Pros:

The location and hotel shuttle pickup from the airport was good even at night 8.30pm it was easy to commute from airport to the hotel very easily

Cons:

The AC water started leaking around 12.30am and was not able to sleep as there was a sound of water falling on the floor, I called the room service and he came by 1am night saying we can change the room as my flight was early next day around 5.30am I said no, totally it was horrible experience as they should have checked everything properly, it was totally a very bad experience.

2026-07-10 via Nuitee
P
Peggy solo_traveller ca
8
Pros:

Facility was very nice

Cons:

Need more staff on the front desk when busy. Check in took too long.

2026-07-10 via Nuitee
C
cleeveheadf Family
10
Vida is the best
Pros:

We stayed overnight, had a great meal in the restaurant and amazing hospitality by Vida. She was so welcoming and friendly with our children.
Once again a great ihg experience.

2026-07-09 via Tripadvisor
G
grahamc600 Couples Birmingham, West Midlands, England
8
Good hotel Vida and Angela brilliant
Pros:

Good hotel before travelling Avida and Angela in the restaurant were fabulous and so were the reception team. The only one point was the air conditioning in the bedroom didn’t really work and was poor but would still stay again

2026-07-09 via Tripadvisor
D
Doug family_with_children au
8
Value for money close to airport with shuttle bus running regularly to both North and South terminals.
Pros:

Close to airport, buffet breakfast included with great value for money

2026-07-09 via Nuitee
W
Wallyson couple br
1
Tudo horrível
Pros:

Foi horrível

Cons:

Tudo horrível

2026-07-09 via Nuitee
S
Sophie couple gb
9
Great value.
Pros:

Holiday Inn Gatwick was great value. Very comfortable & clean. It has a good restaurant although quite expensive. Lovely staff. There is shuttle bus which goes from the hotel to both terminals. ( picking up at two other hotels on the way). And from the airport to the hotel. I think it was busy stop 11 from North terminal. £4.50 pp each way. You can buy return ticket.

Cons:

The bar was very noisy. But restaurant was ok. If rather expensive.

2026-07-09 via Nuitee
J
Jacqui solo_traveller gb
4
Lovely staff , excellent location ....very poor AV ...was a very disappointing nights stay. Asked staff to alter the AC
Pros:

Location and staff were lovely

Cons:

The AC was very poor ....I live in Australia and use same system as in hotel, but HI system was inadequate

2026-07-09 via Nuitee
W
Wallyson couple br
1
Tudo horrível
Pros:

Tudo horrível

Cons:

Tudo horrível

2026-07-09 via Nuitee
S
SamJDalton7144 Family Herefordshire, England
10
Overnight stop
Pros:

Vida really looked after us thank you ❤️

2026-07-08 via Tripadvisor
M
Michele family_with_children gb
10
everything expected from a Holliday Inn
Pros:

breakfast as always is very good

2026-07-08 via Nuitee
N
Nuno Miguel family_with_children pt
7
2026-07-08 via Nuitee
A
Andrew couple au
9
Pros:

Excellent breakfast Very convenient. Will book here again

Cons:

All good

2026-07-08 via Nuitee