Holiday Inn Lancaster by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (4125 reviews)
Waterside Park, Caton Road , Lancaster , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good food quality
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
5.56
Multiple comments highlighted poor cleaning standards and maintenance issues throughout the hotel.
Service
8.53
Staff were friendly and helpful, though some staff appeared bored and less attentive during high-stress moments.
Location
8.57
Conveniently located, with easy access to nearby attractions.
Room Quality
6.52
Rooms are described as tired and in need of refurbishment despite being clean.
Amenities
7.55
Facilities like the pool and gym are present, but equipment was noted as being out of order.
Value for Money
8.01
Food prices are viewed as overpriced, which affects the perceived value.
Food and Beverage
9.06
Food quality was considered good, although service for drinks could have been better.
Overall Experience
7.03
While some aspects were good, overall disappointment was expressed due to cleanliness and staff issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:53

Property Description

Indulge in Luxury on the River Lune

Modern Comforts and Convenience
The Holiday Inn Lancaster offers modern rooms with plasma-screen TVs, Wi-Fi, and complimentary tea and coffee. Children eat free, making it a family-friendly choice.

Relax and Rejuvenate
Guests can unwind at the indoor swimming pool, sauna, or You Fit Health Club with a gym and whirlpool spa bath. The restaurant offers a seasonal menu, while Starbucks coffee is available in the elegant lounge.

Explore the Beauty of the Surroundings
Conveniently located near the M6 motorway, this hotel provides easy access to Lancaster's center, the Lake District, and Morecambe Bay. With free parking and picturesque views, Holiday Inn Lancaster is the ideal choice for your next getaway.

Important information:

The property has smoking rooms available. Please use the Special Requests section when booking.

An early departure fee of GBP 50 may apply.

Pets are allowed in this hotel.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

7.6
Based on 4125 reviews
Cleanliness: 5.56
Service: 8.53
Location: 8.57
Room Quality: 6.52
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 9.06
Overall Experience: 7.03
F
Frances • couple • gb
1
Won’t stay again
Pros:

Near motorway

Cons:

Bed was tiny and uncomfortable, room was soulless, noisy with children running around corridors late at night .
Male bar staff served us drinks at the bar wearing purple gloves disposable I think he had just left the kitchen. Goodness knows what he had been handling

2026-09-19 • via Nuitee
T
Tataru • family_with_children • ro
8
2026-09-19 • via Nuitee
C
cazza • solo_traveller • gb
10
Pros:

Lov the hotel,great service very clean

Cons:

Nothing all was great👍

2026-09-19 • via Nuitee
R
Robert • couple • gb
10
Great place to stay
Pros:

Comfortable night in comfortable surroundings. Would stay again

2026-09-15 • via Nuitee
C
Cassidy • solo_traveller • gb
9
2026-09-14 • via Nuitee
M
Michael • couple • gb
10
2026-09-14 • via Nuitee
A
Andrea • couple • gb
9
2026-09-14 • via Nuitee
Y
Yvonne • solo_traveller • gb
1
Disappointing and heartless
Pros:

There was nothing to like as when we arrived (we'd just got married and it was 6pm) we were told there was no room available for our 4 night stay as the hotel had double booked our room

Cons:

We arrived at 6pm to book in, we'd just got married and was looking forward to our 4 night stay for a relaxing honeymoon as the facilities boasted a pool and spa etc. We were devastated to learn our room had been double booked and were told nothing was available for us, that was it. The weather outside was awful absolutely bucketing it down and yes we were turned away. There was no compensation or any compassion for us it was literally goodbye and find somewhere else.

2026-09-14 • via Nuitee
J
Jim • solo_traveller • ie
6
2026-09-14 • via Nuitee
H
Helen • couple • gb
10
Bed was comfy and had plenty drinks left in fridge
Pros:

Handy for everything

Cons:

Pool had kids in it most of Saturday and couldn’t get into pool

2026-09-14 • via Nuitee
J
Julie • couple • gb
6
Comfortable bed but stay disappointing for the price.
Pros:

Large room and comfortable beds.

Cons:

We were checked in by a stressed receptionist. He got better as the check-in progressed but was quite unwelcoming at first. Our room was at the front and a coach party woke us up quite early and the coach was idling outside the front . The breakfast was severely lacking. We got down at 8:30am and many items missing / cereal and toast station in disarray. For the price we paid, it wasn’t up to standard. Will go to Premier Inn next time.

2026-09-13 • via Nuitee
E
Emma • family_with_children • gb
5
Very disappointing stay — overpriced, dated and basic, with poor comfort and cleanliness.
Pros:

The receptionists were friendly.

Cons:

Unfortunately, the room was very basic and felt quite dated for the price we paid. The bed was extremely uncomfortable, and the cleanliness was disappointing, there was even hair stuck to the ceiling of the shower.

Breakfast wasn’t included, which I found particularly disappointing given the overall price of the stay. The room itself felt very dated, including the TV, which didn’t have any smart features. Even the kettle felt very cheap and flimsy.

Overall, everything was the most basic option and the room really needs updating. For the price, I expected a much higher standard of comfort, cleanliness and facilities.

2026-09-13 • via Nuitee
A
andrew • family_with_children • gb
8
2026-09-11 • via Nuitee
R
Ruth • solo_traveller • gb
10
Pros:

Relaxing hotel, bar area nice, good dog walk, breakfast good

2026-09-11 • via Nuitee
R
Randeep • solo_traveller • gb
10
2026-09-10 • via Nuitee
E
Emma • solo_traveller • gb
9
Cons:

The door alarm kept going off in room 131 we had to slam the door shut to get it to stay off

2026-09-07 • via Nuitee
G
Greer • solo_traveller • gb
5
Cons:

Middle of no where .

2026-09-07 • via Nuitee
R
roy • solo_traveller • gb
10
Pros:

Easy to get to from the M6. Easy to get to the city by foot, bus or bike. Lovely river walk. Not far from a Maccy's for early or late munchies. Plenty of parking space. Would stay again.

2026-09-07 • via Nuitee
A
Alburaidy • couple • sa
7
2026-09-06 • via Nuitee
F
Frank • couple • gb
9
2026-09-06 • via Nuitee