Macdonald Compleat Angler

The hotel is very dated and tired which was a real shame.
Our room (a deluxe) was ok, but again quite tired and dated. The fridge was empty and we were only left 1 small bottle of water. There were no spare plugs in the room at all, so we had to unplug lamps to be able to charge phones/use hairdryer etc which was annoying.

the rooms are tired and there was no wifi in our block of rooms - we had adjoining rooms and there was no wifi after joining the Hotel wifi as directed.

with some love and care the hotel would be a lot better in the ratings. Wifi boosters do not cost a lot.

Paying for car park

As above, cooked breakfast poor. Whole hotel inside feels faded and unloved. There were not enough reception staff and therefore a long queue. No one to help with bags etc. The car park registration though common is feels down market; the chairs etc in the lounges are cheaply covered, tired and too much furniture in a small space. No one serving in the car after dinner do asked twice for service, no one came and eventually went to bed. Having visited the hotel a lot over the years it feels v much downgraded. Bedroom furnishings also a little tired and v uninspired and serious sound of damage etc (flooding?) to skirting etc.

The air conditioning took a little getting used to, and the shower pressure was a little temperamental.

Drinks in the garden overpriced and small (soft drinks)

There was an 18th birthday party in the hall beneath our room and we weren’t informed. It took for us to get back from dinner and see it all kicking off. Getting back to our room, the floor was shaking from the base of the music.

The staff member on that night did everything he could to help and we moved room. But it was all a bit of a faff and we downgraded room - we got refunded the difference but it spoilt the whole thing for us to be honest, and the difference in price wasn’t that great …

We wouldn’t have been alone. Why they didn’t offer all the impacted rooms to those attending the party I will never know. It all just smarted of being poorly run. We won’t be back

Choice at breakfast might have been wider

Dirty light fittings, leaky shower door and fridge with food left in from previous occupants

Needs a bit of paint on the outside

The whole decor of the hotel was tired and in need of a redecoration. The breakfast was okay but not as good as we expected. We had to pay extra if we wanted eggs benedict, scrambled eggs with salmon, or a cappuccino; not something we expected from what used to be the best hotel in Marlow. The cereals were underwhelming with loose cornflakes, coco pops and a cheap muesli. Our in-room coffee machine did not work properly and the supply of coffee pods and milk was limited.

They don’t answer the phone

Restaurant experience poor as appeared short staffed. After booking the restaurant in advance disappointed at not getting a river view - but by 9pm we were the only ones in the restaurant and ordered dessert but after half an hour left but was on bill so they took it off. Shame as we were celebrating our Golden Wedding Anniversary

Drinks prices are very, very expensive. Could do with a little TLC in places however understand it’s an old building.

Seating area adjacent to the river closed for private function. Room not ready at check in at 3.00 Pm we were told housekeeping doing final checks. when we got to the room we discovered a cracked sink, went down to reception to complain and ask for addition milk due to only two but four tea bags in the room, cup of tea at the end of the night and start of the day is essential for the both of us. I was told house keeping would bring them up as none held a reception. Got back to hotel room discovered that the Tv remote did not working, so unable to access watch tv. Housekeeping finally arrived with milk so I informed them about the tv remote, managed to get this changed. We went out into town and had the most amazing meal ( The Hand and Flowers, highly recommend this one). We came back and wanted a drink at the bar. The drinks very expensive, we were told £24 for one large glass of Sauvignon Blanc. They were cheaper at the two Michelin star restaurant we attended. We walked to a local pub ( The two brewers, highly recommend this one). When we got back to our room we both fancied a cup of tea so I popped the kettle on only to discover that the it did not work. I went down to reception and asked to speak to the manager. I had a little wait, the manager arrived and I explained to him that this was not the standard that I expected having paid £197 for my room. I explained to him that in my opinion this was not a £197 room nor a a pleasant customer experience. I asked the manager what he would do to put this right. He explained to me that he did not have the authorisation to do anything but would make a note for the duty manager to look into my case the following morning. I asked if I could expect this to be resolved at checkout he confirmed that I could. At checkout I asked if the matter regarding my room had been resolved, it had not. I was told a duty manager would contact me. It has now been 7 days since i checked out and nobody has contacted me.

Room was very small, bed was small. Decor was very poor.
Asked for an upgrade for a cost. Told that would be ok and to come back at 3pm.
Got back at 3pm and was told there had been a mistake and the upgrade was not available, even though a price had been agreed just one hour before!