Macdonald Compleat Angler

Disappointed , very tiny rooms , we clearly mentioned my mom is totally disabled & on wheel chair , they did not inform us there is no elevator we ended up paying without using the room . They charged us even though it was their mistake as we clearly mentioned in booking the room is for totally disabled person . The waterfall looking afternoon tea area that we came for was not clean or organized .

Nothing

lack of staff, service and filthy toilets

Difficult to find a negative to be fair.

موظف حمل الحقائب لم يتعامل بشكل جيد. وكنا ننتظر حقائبنا وتأخروا جدا وحين سألنا غضب وكرر عبارات استياء موجهة لموظف الريسبشن لنا (he can wait) مع اننا نحتاج الخروج لوجود رحلة طيران. وقد بلغناهم قبل ذلك.
رقم الاستقبال لا يتم الرد عليه في أكثر من مرة أتصل أكثر من 7 مرات عن طريق الرقم المرفق في الباركود ولا أتلقى ردًا.! وليس مرة واحدة.

لا يوجد وضوح في كون الطعام حلال او لا ولا ان كان يستخدم لحم الخنزير او الخمر، حين اردنا الطلب احتجنا الاتصال اكثر من 5 مرات وحين ردت موظفة الاستقبال ذكرت انها لا تعلم ويجب سؤال المطعم.! وحين طلبت التواصل معهم قالت لي يجب عليك النزول وسؤالهم
وحين توجهنا للمطعم لم نجد اجابة واضحة واحد الموظفين شبه طردنا (لا اعلم لا اعلم)
وفي النهاية اخيرا رد علينا احد الموظفين ولسنا متأكدين من كلامه، يجب ايضاح سياسة المكان ان كان الطعام ليس حلالا فالافضل ان يكون واضحا وان كان يستخدم لحم الخنزير والخمر في الوجبات يجب ان يكون واضحا، وليس (لا ادري).
فندق كبير وفيه اكثر من مطعم يجدر بالموظفين ان يعلموا سياسات الاماكن المحيطة بهم.

It was tired carpet and curtains in the bedroom was stained and disgusting it needed a complete refurb

Needs a little tlc in corridors upstairs

Maybe a bit tired in places but offset against all the good points.

The menu was a bit limited

With temperature in the 30c + the aircon kept tripping off, which meant a sleepless night. There is a fan in the cupboard with no plug to allow the relief. 2 accessible plugs in the room which allowed to charge the phone, but that had its challenges as the plugs kept falling out of the socket.
First morning breakfast service was very poor. The staff seemed disinterested. So much so I nearly walked out. Very slow service.
Bar never had bar staff in it, this makes it feel like you don’t want it! Leaving it generally empty throughout the stay.

Breakfast was a shambles. 40 minutes for a coffee, an hour for food. Some guests just left, others complained but to no avail. No clear roles and no leadership. Faulty Towers!

There were no towels in our room!

Dog friendly room but no sign of welcome treats or a dog bowl etc.

Exterior of sash windows in our room in a terrible state of repair (old, cracked paint etc).

Plastic guttering around hotel was very dirty (a days work with a soapy rag would have bought back a sparkle?)

The terrace was packed with residents on a lovely evening but the 2 for 1 cocktails ended at 6 pm and resulted in people either walking away or staying in their seats......A bit of thought from the management or staff would have been to get someone out to wipe down the tables, plonk a bowl of crisps or peanuts and anounce another hour of the cocktail deal....there was a lack of initiative or drive!!

First night pillows were very hard did get them changed the next day.
Breakfast was a shambles first morning took 30 minutes to get a cup of tea and the next day even longer had to ask after 40 minutes of waiting for a cup of tea and had to go and find someone to order breakfast, 2 couples walked out because they could not wait any longer.