Macdonald Compleat Angler

Drinks prices are very, very expensive. Could do with a little TLC in places however understand it’s an old building.

They don’t answer the phone

Restaurant experience poor as appeared short staffed. After booking the restaurant in advance disappointed at not getting a river view - but by 9pm we were the only ones in the restaurant and ordered dessert but after half an hour left but was on bill so they took it off. Shame as we were celebrating our Golden Wedding Anniversary

Room was very small, bed was small. Decor was very poor.
Asked for an upgrade for a cost. Told that would be ok and to come back at 3pm.
Got back at 3pm and was told there had been a mistake and the upgrade was not available, even though a price had been agreed just one hour before!

Seating area adjacent to the river closed for private function. Room not ready at check in at 3.00 Pm we were told housekeeping doing final checks. when we got to the room we discovered a cracked sink, went down to reception to complain and ask for addition milk due to only two but four tea bags in the room, cup of tea at the end of the night and start of the day is essential for the both of us. I was told house keeping would bring them up as none held a reception. Got back to hotel room discovered that the Tv remote did not working, so unable to access watch tv. Housekeeping finally arrived with milk so I informed them about the tv remote, managed to get this changed. We went out into town and had the most amazing meal ( The Hand and Flowers, highly recommend this one). We came back and wanted a drink at the bar. The drinks very expensive, we were told £24 for one large glass of Sauvignon Blanc. They were cheaper at the two Michelin star restaurant we attended. We walked to a local pub ( The two brewers, highly recommend this one). When we got back to our room we both fancied a cup of tea so I popped the kettle on only to discover that the it did not work. I went down to reception and asked to speak to the manager. I had a little wait, the manager arrived and I explained to him that this was not the standard that I expected having paid £197 for my room. I explained to him that in my opinion this was not a £197 room nor a a pleasant customer experience. I asked the manager what he would do to put this right. He explained to me that he did not have the authorisation to do anything but would make a note for the duty manager to look into my case the following morning. I asked if I could expect this to be resolved at checkout he confirmed that I could. At checkout I asked if the matter regarding my room had been resolved, it had not. I was told a duty manager would contact me. It has now been 7 days since i checked out and nobody has contacted me.

The public areas oif the hotel are quite grubby and need deep cleaning or fresh paint, e.g. fire doors very dirty
Continental breakfast is quite expensive-a slightly better range of fruit and seeds etc would help

Needs an injection of money to be great again. It is extremely tired and needs renovation

Overall tired appearance and in need of a refurb. Room had a wash hand basin with major crack and was unclean. When reported seamed at a loss as to what to do about it. Major wedding disco noise until midnight. This was an expensive room rate.

Floor boards were a bit creaky but to be fair that’s only to be expected and in keeping with such an historic place.

Bar staff were slow and difficult to communicate with

Windows very dirty in room. Broken shower connection. Bar was quite gloomy so didn’t use it.

The breakfast was poor everything should have been fresh. The service was shocking. My husband didn’t receive a full breakfast when raised no apology came and burnt potatoes were brought. Overpriced offering with poor service and a bad attitude was what we received.

Very tired and grubby public spaces which need updating

Air con went off middle of night