Holiday Inn Norwich, Ipswich Road by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (2210 reviews)
Ipswich Road , Norwich , GB
+44 333 320 9343

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff / excellent front desk
Good breakfast selection
Convenient location for Luton Airport and good transport links
Pool, gym, hot tub and steam room
Parking and pet-friendly options
Cons:
Cleanliness and maintenance issues in some rooms (dirty accessible room, broken fixtures)
Evening restaurant food and service inconsistent / sometimes poor
Small/pokey bathrooms and dated decor in some rooms
Occasional long waits or lack of restaurant availability for dinner

Categories

Cleanliness
6.8
Several reviews mention cleanliness and maintenance issues (accessible room was dirty, broken plugs, stiff shower, wardrobe door problems), so cleanliness is below average.
Service
9.4
Numerous comments praise staff and front desk (exceptional, very friendly, helpful bar manager, welcoming reception), making service a standout positive.
Location
8.6
Multiple reviews note convenient location for Luton airport, good transport links, quiet park setting and on-site parking — location is a clear strength.
Room Quality
7.5
Mixed feedback: rooms described as large and quiet with comfortable beds, but several mentions of small/pokey bathrooms, older decor and some maintenance issues.
Amenities
8.9
Positive mentions of pool, gym, hot tub and steam room and convenient parking; amenities added noticeably to guest enjoyment.
Value for Money
8
Some guests explicitly note good value for money, though expensive/poor-quality food for some reduces perceived value slightly.
Food and Beverage
7
Breakfast is frequently praised, but multiple reports of poor evening food, slow service, and cold dishes lower the overall F&B rating.
Overall Experience
8.6
Overall stays are generally positive due to helpful staff and good amenities, though intermittent food and maintenance issues temper some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Amenities
Holiday Inn Norwich, Ipswich Road offers a range of luxurious amenities including an indoor swimming pool, a wellness and fitness centre, and a garden with a terrace.

Culinary Delights
Indulge in delicious British specialties at the on-site restaurant, enjoy refreshments at the bar, or opt for breakfast in the garden terrace. Packed lunches and in-room breakfast options are also available.

Convenient Location
Located near the River Yare and Marston Marshes, the hotel is just a short drive from Norwich's city centre and the local Train Station. Explore the vibrant city or unwind in the comfort of your well-appointed room.

Book your stay at Holiday Inn Norwich, Ipswich Road for a luxurious and convenient experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Location

Guest Reviews

8.1
Based on 2210 reviews
Cleanliness: 6.8
Service: 9.4
Location: 8.6
Room Quality: 7.5
Amenities: 8.9
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8.6
J
Jennifer • family_with_children • fr
8
2026-10-30 • via Nuitee
R
Richard • extended_group • gb
6
Typical Holiday Inn
Pros:

Pleasant bar area

Cons:

It was all OK

2026-10-30 • via Nuitee
O
Orhan • family_with_children • gb
10
2026-10-26 • via Nuitee
C
Ciarán • family_with_children • ie
7
2026-10-25 • via Nuitee
D
Davidson • solo_traveller • gb
8
2026-10-24 • via Nuitee
G
Gillian • couple • us
8
the staff make up for several deficiencies
Pros:

Breakfast and staff. Very convenient location for us,

Cons:

The accessible room needed maintenance and was dirty,, The food apart from breakfast was terrible - expensive and all heated from frozen,

2026-10-23 • via Nuitee
A
Aga • family_with_children • gb
8
2026-10-22 • via Nuitee
M
Murrell • extended_group • gb
10
Comfortable and relaxing stay
Pros:

The room was big and the beds were comfortabl. the food was of a very high standard and I was surprised more people didn't use the restaurant. The satff were very friendly anasd couldn't have been more help when you asked something of them. I knew there was a pool ther but didn't know about the gym, hot tub or steam room which was a very pleasant surprise makingthe saty more enjoyable and relaxing.

Cons:

Nothing it was a tremendous stay. perfectly located for my needs.

2026-10-22 • via Nuitee
R
Rosemary • solo_traveller • gb
8
2026-10-20 • via Nuitee
B
Barry • couple • gb
9
Pros:

All round situation and the staff were very good. Good value for money , and we appreciated being able to take our dog with us .

Cons:

Nothing really

2026-10-19 • via Nuitee
E
Emma • solo_traveller • gb
10
Great place to stay - excellent staff and facilities aim to make it feel like it’s a home from home experience.
Pros:

Front desk at Ipswich Road Holiday Inn were exceptional - mature chap who handled the reservation was very pleasant, which was welcomed after an arduous 5 hour drive!
I stay fairly often and although I didn’t use the bar for food this time, it’s worth mentioning that, there is one female bar manager who goes out of her way to help me, being gluten free etc, but she’s also very pleasant. It’s the first review I’ve done so it’s worth empathising that, it’s evident your staff are not only caring but passionate about their roles. Thank you!

Cons:

Everything is as it should be - nothing to dislike.

2026-10-18 • via Nuitee
I
Ikutiyinu • couple • gb
10
2026-10-17 • via Nuitee
K
Kevin • couple • gb
9
Good place to stay and leave car if flying from Luton Airport
Pros:

Good location for airport. A good breakfast before early flight. Good transport links to airport.

Cons:

A little issue with the variation. But staff quickly resolved this.

2026-10-17 • via Nuitee
L
Léchot • extended_group • ch
8
Séjour étape d'une seule nuit.
Pros:

Le personnel est très accueillant et l'hôtel est situé dans un parc, donc éloigné des routes. Il est très calme.

2026-10-08 • via Nuitee
L
Lydia • family_with_children • gb
7
Stayed here because my family was staying, but will probably choose something more central next time
Pros:

The pool and gym

Cons:

Pokey bathroom.
Old design and decor, generally a bit underwhelming and uninspiring

2026-10-08 • via Nuitee
M
Mark • solo_traveller • gb
10
Great from check in and carried on from there ! Great customer service
Pros:

Lady that checked me in and seemed to work every day was totally amazing, thank you to her

Cons:

Can't fault it

2026-10-07 • via Nuitee
A
Albert • couple • gb
7
Nice location hotel and room + food and staff
2026-10-07 • via Nuitee
B
Bernice • extended_group • gb
8
2026-09-19 • via Nuitee
P
Paul • solo_traveller • gb
6
Okay
Pros:

Good breakfast selection

Cons:

Bathroom too small
I ordered a queen bed and got given two single beds instead

2026-09-16 • via Nuitee
V
Victoria • family_with_children • gb
8
2026-09-16 • via Nuitee