Holiday Inn Norwich, Ipswich Road by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (2232 reviews)
Ipswich Road , Norwich , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Room quality needs improvement
Breakfast is expensive

Categories

Cleanliness
8.05
Some mentioned areas were noted as needing attention but generally clean.
Service
9.05
Staff were friendly and helpful throughout the stay.
Location
8.55
Good location with easy access to transportation for exploring Norwich.
Room Quality
7.55
Rooms are mentioned as needing sprucing up; some were tired.
Amenities
8.25
Facilities like the pool and gym received positive remarks, though the pool size was a concern.
Value for Money
8.05
Overall good value, though some facilities had issues.
Food and Beverage
7.85
Breakfast was good but mentioned as overpriced, and quality varied.
Overall Experience
8.25
Generally a pleasant stay with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:23

Property Description

Luxurious Amenities
Holiday Inn Norwich, Ipswich Road offers a range of luxurious amenities including an indoor swimming pool, a wellness and fitness centre, and a garden with a terrace.

Culinary Delights
Indulge in delicious British specialties at the on-site restaurant, enjoy refreshments at the bar, or opt for breakfast in the garden terrace. Packed lunches and in-room breakfast options are also available.

Convenient Location
Located near the River Yare and Marston Marshes, the hotel is just a short drive from Norwich's city centre and the local Train Station. Explore the vibrant city or unwind in the comfort of your well-appointed room.

Book your stay at Holiday Inn Norwich, Ipswich Road for a luxurious and convenient experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 2232 reviews
Cleanliness: 8.05
Service: 9.05
Location: 8.55
Room Quality: 7.55
Amenities: 8.25
Value for Money: 8.05
Food and Beverage: 7.85
Overall Experience: 8.25
R
Richie solo_traveller gb
10
2026-07-11 via Nuitee
M
Mai family_with_children gb
8
2026-07-11 via Nuitee
G
Gary family_with_children gb
9
Pros:

serving evening meals until late on Sunday

2026-07-07 via Nuitee
H
Helen couple gb
5
Pros:

The breakfast was good, plenty of choice. The shower was good.

Cons:

We bought an evening meal. The Tikka masala curry was very watery & the Fish was over cooked. The Hotel and grounds are in need of a good tidy up & maintenance.

2026-07-06 via Nuitee
P
Peter couple gb
8
Pros:

Comfortable beds made for good nights sleep

2026-07-06 via Nuitee
L
Laura couple gb
7
2026-07-05 via Nuitee
S
stephen couple gb
7
Cons:

Bathroom is way too small, can’t get in or out very easily,tv poor

2026-07-05 via Nuitee
S
Sharon extended_group gb
3
Not suitable for disabled. No lift. Clean room. Simple parking
Pros:

The pool, sauna and steam room were lovely but hot tub was turned off early. It was clean but floor vey wet and slippy. The staff were polite enough and said the right things but didn't follow through. The room was clean and tea and coffee were minimal but ok. Hairdryer in room was good. Had a kettle that wouldn't work so they changed it promptly. Parking was straight forward.

Cons:

I travelled with my friend visiting other friends and therefore booked a twin room through booking.com. Upon arrival we were told there weren't any twin rooms and it was not guaranteed. They said had I booked direct they would've guaranteed it! At 8 pm it was not ideal. No other hotels had availability so we had no choice. Before travel I rang the hotel to request a room near the lift as I have poor mobility. We were in room 140 down a flight of stairs and at the farthest point away from reception. Apparently there is no lift at this hotel. The pool changing area was very slippy. Needs non slip mats throughout. We were not given correct times so arrived as they were closing.

2026-07-05 via Nuitee
P
Peter couple gb
5
Very disappointing
Cons:

Our room was very cold, 16 degrees when we arrived and therefore very uncomfortable. The heatwave had been over for at least a week, so it seemed unnecessary to have the air con on and no ability to warm the room up.

2026-07-04 via Nuitee
J
Jess solo_traveller gb
8
Lovely staff but building needs updating
Pros:

The property is quite dilapidated and our room smelled of smoke but the staff were lovely!

Cons:

See above

2026-07-04 via Nuitee
S
SELINA family_with_children gb
7
2026-07-04 via Nuitee
T
Tim couple gb
8
2026-07-02 via Nuitee
D
David couple gb
8
Always enjoy hotel facilities, as have visited many times.
Pros:

Excellent air conditioning, made sleep very comfortable

Cons:

Toilet seat dangerously loose, could cause serious injury if someone slipped off.
USB socket would have been useful to charge phone.
Gap in tile near shower control knob.
Paint peeling off bottom of shower room door.

2026-07-01 via Nuitee
R
Rachel couple gb
10
2026-07-01 via Nuitee
T
tom solo_traveller gb
10
2026-07-01 via Nuitee
M
mandy solo_traveller gb
10
Pros:

Air conditioning it was luxury as it been so hot. Beds were clean and comfortable

Cons:

No fridge

2026-06-29 via Nuitee
U
Una solo_traveller gb
7
Nice stay
Pros:

Very nice

Cons:

Room service Second day no tea or milk left

2026-06-28 via Nuitee
S
SAULIUS family_with_children gb
10
2026-06-28 via Nuitee
V
Victoria family_with_children gb
7
2026-06-28 via Nuitee
R
Rina couple ie
8
Good hotel, but not great for the price.
Pros:

Good parking, airconditioned, comfortable bed

Cons:

No lift, tiny bathroom.

2026-06-28 via Nuitee