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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Heating
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Ironing service
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Dry cleaning
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Historic 17th-Century Coaching Inn
Located off Oxford High Street, opposite Magdalen College, the Mercure Oxford Eastgate Hotel is steeped in history, having hosted renowned authors J.R.R. Tolkien and C.S. Lewis.
Bright and Air-Conditioned Rooms
The hotel offers modern amenities such as internet access and satellite TV in its bright and air-conditioned rooms, ensuring a comfortable stay for guests.
Central Location for Exploring Oxford
Conveniently situated a 5-minute walk from the city centre, the Mercure Oxford Eastgate Hotel serves as an ideal base for exploring Oxford's main shopping district, colleges, museums, and the picturesque activity of punting on the river.
Book your stay at the Mercure Oxford Eastgate Hotel for a historic and comfortable experience in the heart of Oxford.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 2 years old to 12 years old stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The staff on the front desk
For £220 I would have expected better. No aircon made the stay extremely uncomfortable. We were on the second floor and it was like a furnace and no windows could be opened.
Good location, pleasant lobby, comfortable bed
Hottest hotel room I’ve ever experienced- windows only opened a tiny amount so no relief even at night. The room smelled bad too. Weak shower and fittings attached to the walls were not straight.
There were so many problems with this hotel during our stay that it is difficult to name them all. The worst part of it was having an extra room booked that went missing and not honoring the quoted price because we didn't have the email with us. We were charged $379 pounds for one night, which is $500 - more than New York City!! This hotel is definitely not worth that. One side of the hotel is old and in poor condition. The elevator did not reach all the floors. There is no heat - the radiator did not function and the thermostat was just for show. A space heater was provided only after complaining. A blown lightbulb was never replaced after we asked for a new one. A broken bathroom faucet stem. Hot water took forever to warm up. Mysterious white stains on the carpet and curtains. Chain lock not functional, but had a bolt lock. Bottom of bathroom door chipped and broken. Weak wifi signal. There's a coffee maker in the room but they don't provide coffee packets. There's a pub but there's no service in the evenings. The disabled bathroom on the first floor is kept locked. The place is filthy. I took an alcohol wipe to the banister and removed some of the ground in black dirt. Needs a thorough cleaning and updating! Ugh!
Had a very small single room overlooking the “Examination School” while students entered to take their exams. Staff was very helpful
Extremely noisy!
No air conditioning and no noise insulation
No air con in our room over an unbearably hot period. No restaurant or room service. Limited bar service Vermin control not working. On a positive front the staff were as helpful as possible. We have used this hotel many many times and enjoyed great service, pleasant rooms and good food. Sadly we will not return until new management or owners are in place,.
Unser Zimmer war sehr ruhig, das haben wir sehr geschätzt. Die Lage des Hotels ist sehr gut, wir konnten alles zu Fuß erreichen. Angenehm war, dass man sich an der Rezeption immer mit frischem Wasser bedienen konnte.
Die Fenster ließen sich leider nur ganz wenig öffnen. Die Zimmertüren sind so schwer, dass sie alle mit einem lauten “Bang” zufallen, und man das von allen Zimmern hört.
Location and availability of parking spaces
Very stuffy, tiny rooms with terrible ventilation- understandable if there is no possibility of a/c installed in the very old building- although other hotels at the same location seem to manage to incorporate it- , but ventilation was not considered at all in the layout, neither the very old windows which did not open and it was very uncomfortable during a recent warm spell.
Extremely uncomfortable conditions in high summer temperatures and no air conditioning. A small fan in the room did little to combat the heat in a room facing the sun. Consider an alternative hotel, the other Merucre hotel in Oxford is a much better choice.
The receptionists should be nicer, more welcome, polite & helpful to the guest if something were asked or kindly requested.
Unbelievably hot conditions in the room. Fan covered in dust and absolutely filthy. Sheets stained. No elevator and no help given with luggage up to the second floor. A shocking experience and not to be repeated.
The location was very convenient for my evening event and other visits, but not near the station
The small single room on the first floor was stiflingly hot with no air conditioning and only a small fan which was without clear operating instructions (only symbols). The reception staff could only tell me to turn up the speed of the fan (which made little difference). The staff explained that the hotel was overdue for a refit.
On the Saturday evening I had invited my granson to join me in the surprisingly large lounge area but I was unable to get him a drink because there was only one member of the staff on duty and he was entirely taken up with his reception duties.
Central location and parking
NO AIR CONDITIONING! Room was so hot and windows only partially opened so was unable to sleep properly. Ended up checking out one night early even though I had already paid for the full stay and would not get a refund
The staff were pleasant
I stayed at the hotel during the heatwave and my bedroom on the third floor was like a sauna. It was impossible to sleep. It was far hotter than the temperature outside.
Location - staff were helpful
This is not a £200+ a night hotel - it's a one-night transit for overseas tourists. Lack of a/c was a major issue and while (very noisy) fans were provided, they were not the answer. The decor and furnishings are tired and the signs of penny-pinching everywhere. Rooms are very small and the promised 'heritage view' in our case was the hotel car park.
We will not be booking this hotel again.
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