Mercure Oxford Eastgate Hotel

Hotels
Mercure
8 (1954 reviews)
The High Street , Oxford , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Poor cleanliness
Uncomfortable room
Low quality food

Categories

Cleanliness
6.5
Many negative mentions regarding the cleanliness and state of the room.
Service
10
Professional and welcoming staff, with commendations for exceptional service.
Location
10
Convenient location close to the city center.
Room Quality
7
Some rooms were reported as tiny and uncomfortable, with inadequate bedding.
Amenities
8.5
Basic amenities were available, but some complaints about restaurant facilities.
Value for Money
7
Guests felt the hotel was overpriced given the quality of stay.
Food and Beverage
6
Significant complaints about the quality of breakfast and food provided.
Overall Experience
9
Mixed feelings; while some enjoyed their stay, others had major issues that impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:08

Property Description

Historic 17th-Century Coaching Inn
Located off Oxford High Street, opposite Magdalen College, the Mercure Oxford Eastgate Hotel is steeped in history, having hosted renowned authors J.R.R. Tolkien and C.S. Lewis.

Bright and Air-Conditioned Rooms
The hotel offers modern amenities such as internet access and satellite TV in its bright and air-conditioned rooms, ensuring a comfortable stay for guests.

Central Location for Exploring Oxford
Conveniently situated a 5-minute walk from the city centre, the Mercure Oxford Eastgate Hotel serves as an ideal base for exploring Oxford's main shopping district, colleges, museums, and the picturesque activity of punting on the river.

Book your stay at the Mercure Oxford Eastgate Hotel for a historic and comfortable experience in the heart of Oxford.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

8
Based on 1954 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 7
Amenities: 8.5
Value for Money: 7
Food and Beverage: 6
Overall Experience: 9
A
Ausrunas solo_traveller gb
6
2026-08-08 via Nuitee
P
Patel couple gb
9
2026-08-08 via Nuitee
J
Julia C couple us
9
Pros:

The location is great and the staff wonderful

Cons:

The rooms were like ovens even when the outside was cool
The windows did not open except for two that opened only 4 inches
The one fan blew the hot air in the room around
Had to stay away from those rooms most of the day and nights were awfully hot

2026-08-08 via Nuitee
N
natalie couple au
7
2026-08-07 via Nuitee
Q
Qianyue family_with_children gb
10
2026-08-07 via Nuitee
L
Leon solo_traveller gb
7
2026-08-06 via Nuitee
L
Laurence solo_traveller be
5
Fair
Pros:

Comfortable bed

Cons:

Tiniest room. I was first put in a disabled room with view on the parking and had to request a change, to end up in a tiny room, which is not what I expected for the price I paid.

2026-08-05 via Nuitee
N
Nicolas solo_traveller gb
2
Room too hot to sleep. No air conditioning.
Pros:

Location

Cons:

Room too hot to sleep. No air conditioning.

2026-08-05 via Nuitee
S
Simone family_with_children br
8
Muito boa.
Pros:

Localização

2026-08-04 via Nuitee
E
Elizabeth extended_group gb
8
Great central hotel
Pros:

The staff were fantastic, really helpful and friendly. We were luckily given a room with air con otherwise not sure how it would have been as it’s in the heatwave. The room was large, clean, comfy beds and it had a fridge. The bathroom had a large shower with toiletries. Breakfast was plentiful - cooked/fruits/yoghurts/bread/cheese/salad etc. location was fantastic

Cons:

The car park was very very small - the opening from the street was just wide enough to get my car in and once in there’s only 8 spaces so you need to leave your keys at reception incase they need to move it as cars are double parked.

2026-08-04 via Nuitee
J
Jasmina couple hr
8
Lovely old hotel in the centre
Pros:

Great location in the very centre of the city. You can easily walk everywhere. Clean and tidy rooms, staff was really nice.

Cons:

We had privilege room and there was no air-conditioning so it was very hot inside even though we had ventilators. However that didn’t help much. Everything else was really nice.

2026-08-04 via Nuitee
A
Ali Babur couple tr
8
2026-08-03 via Nuitee
G
Geraldine couple au
4
Would not recommend , uncomfortable night
Pros:

Staff very helpful, decent breakfast, parking on site available for a fee.

Cons:

Cramped room, tiny bathroom not particularly clean. Extremely hot room with ineffective fan.

2026-08-03 via Nuitee
C
Ciaran solo_traveller gb
3
Poor
Pros:

Location was good and staff were good.

Cons:

Very out dated and no air conditioning. This hotel requires an immediate renovation. The listing was really misleading.

2026-07-24 via Nuitee
C
Charlotte couple us
8
Very handy location to Oxford University.
Pros:

The staff carried our luggage up the two floors to our room and were quite prompt in doing so.
Breakfast buffet was quite nice with a number of choices.

Cons:

The temperature inside was hotter than the temperature outside during hot summer days. Fans took a bit to work. No air conditioning.
We had to climb 2 floors as there was no elevator. The stair steps were somewhat narrow.

2026-07-23 via Nuitee
M
Malcolm solo_traveller au
5
Average and not value for money
Pros:

Location was very good

Cons:

Had to drag suitcases up and down steps and for the price you pay, to have no aircon was terrible

2026-07-23 via Nuitee
C
Céline solo_traveller fr
6
2026-07-20 via Nuitee
C
Carol solo_traveller us
2
Pros:

No air conditioning. Dirty walls and dirty windows. The bathroom was very clean. The bedsheets were very clean. It was a single bed with about a 4 inch mattress on it. They did supply a fan, but it did not cool the room. The windows could only be opened about 2 inches so there was no air ventilation.. really miserable. Apparently. Only some of the single rooms are like this, and they were very open about it when I checked in, but that didn’t help me at that point I was stuck with this room.

2026-07-19 via Nuitee
A
Antonius couple nl
5
2026-07-19 via Nuitee
S
Shauna extended_group us
9
Wonderful stay and great staff...I highly recommend!
Pros:

Great staff, fabulous location and lovely hotel!!

2026-07-18 via Nuitee