Mercure Salisbury White Hart Hotel & Apartments

Hotels
Mercure
8.1 (1806 reviews)
St John St , Salisbury , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Noise issues
Room decor outdated

Categories

Cleanliness
7.43
Some comments noted issues with mess outside and air conditioning, but overall rooms were described as spotless.
Service
8.9
Staff were frequently mentioned as friendly, helpful, and accommodating throughout various reviews.
Location
8.44
Multiple reviews highlighted the convenient and central location close to the city attractions.
Room Quality
7.39
Rooms were generally comfortable, but some had issues with noise and outdated decor.
Amenities
7.92
Standard amenities were noted; issues like empty soap dispensers were mentioned by a few guests.
Value for Money
7.88
Guests expressed that they expected more comfort for the price, affecting perceptions of overall value.
Food and Beverage
8.93
Breakfast received positive comments regarding variety and quality, adding to the overall experience.
Overall Experience
7.9
Overall sentiment reflected pleasant stays with some minor issues; guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 07:58

Property Description

Modern Rooms and Amenities

The Mercure Salisbury White Hart Hotel offers elegantly designed modern rooms with en suite bathrooms and tea/coffee making facilities, ensuring a comfortable stay for guests.

Dining Experience

Indulge in British cuisine at the Squires Restaurant, complemented by a relaxing lounge offering a variety of snacks, light meals, and cream teas throughout the day. Enjoy pre and after-dinner drinks in a sophisticated setting.

Prime Location

Situated in the city centre, this Georgian hotel provides easy access to popular attractions such as Stonehenge and Old Sarum, making it the perfect base for exploring the historic city of Salisbury.

Experience luxury and convenience at the Mercure Salisbury White Hart Hotel. Book now for an unforgettable stay.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented upon arrival.

Throughout the year, the hotel is a popular wedding destination so please check with the hotel if you feel this may affect your stay.

In December, Christmas parties take place in the hotel almost every night and there are nightclubs running until midnight. Therefore, the hotel restaurant will close for the month and no dinner will be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 7.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1806 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 7.9
C
Carl couple gb
10
Classic hotel with renovated apartments and lovely staff.
Pros:

n/a

Cons:

Perfect. No complaints.

2026-07-04 via Nuitee
S
Susan couple gb
9
2026-07-04 via Nuitee
M
Madeleine solo_traveller gb
10
Lovely place to stay in Salisbury
Pros:

Location

Cons:

Nothing

2026-07-04 via Nuitee
S
Steven couple gb
7
My wife and I enjoyed our stay at the White Hart. Slept well and ate well 👍
Pros:

Staff great
We ate in the restaurant on Sunday 28th June and the young waiter was attentive and polite. Food was very good
Breakfast great choice and cooked breakfast excellent apart from the quality of the sausages

Cons:

I would prefer the parking cost to be in the price of the room rate

2026-07-03 via Nuitee
D
Diana Maria couple gb
9
Comfy
Pros:

The location is very good, and the staff is very friendly. The bed was really comfortable, and the shower was nice. The ground floor, with the TV and sofa, was very comfy.

Cons:

The bar does not sell cocktails :-/. Please clean the dust off the windows and the heater.

2026-07-03 via Nuitee
N
Neuza solo_traveller pt
9
2026-07-03 via Nuitee
B
Barnett solo_traveller fr
9
Pros:

La chambre était très confortable

2026-07-03 via Nuitee
M
Michael solo_traveller gb
10
Good location, nice room and friendly staff
Pros:

Very clean

Cons:

All good

2026-06-30 via Nuitee
I
issaiyanee couple gb
4
Nice location but not great value for money. The carpet in our room was cut and not laid properly, giving the whole plac
Pros:

Nice location and the staff were nice

Cons:

Expensive for the facilities provided but pretty. Lacking pressure for showers. You are forced to pay for parking despite paying so much for a room.

2026-06-29 via Nuitee
M
Michael couple gb
6
A lovely hotel and will return but an air conditioning fault meant one nights sleep was lost
Pros:

Staff were helpful and lovely. The rooms were clean and well looked after. Parking was convenient for a town centre hotel.

Cons:

The air conditioner in the first room failed in the night and started leaking loudly. Then later it dumped water all over the floor near the door.

2026-06-29 via Nuitee
S
Schell family_with_children us
8
Would definitely stay again
Pros:

Very clean, comfy bed, modern bathroom, good breakfast and wonderful staff. And a great location! Excellent Air Conditioning.

Cons:

It is true that there is some wear and tear on furniture and carpet, but we thought it added to its charm.

2026-06-27 via Nuitee
R
Ross solo_traveller gb
6
Excellent friendly and helpful staff at this hotel
Pros:

This review relates to the hotel and not the apartments. The latter are situated in a seperate block on the other side of the car park.
The staff were exceptionally helpful and friendly. They assisted me with several issues that arose during my stay.
Please note that in addition to the cost of the hotel, there is a seperate charge for the car park at £7.50 per day.
The hotel is in a good location and 5 mins to the city centre shops and a little more to the cathedral. Salisbury feels very safe when walking around.
I understand from reception that the hotel is currently being refurbished. I believe this will be beneficial as there are several areas which look a little tired and dated and need modernising.
When I last visted this hotel breakfast was a buffet. An additional hot breakfast was cooked fresh with a member of staff taking your order. However things have changed and it was completely a buffet style on this occasion. The food obviously just kept hot.
This hotel has a lovely courtyard to relax in during the evening.
There are many advantages to this hotel, however I will look forward to the moderisation when it's complete which would then justify the price charged and the star rating.

2026-06-27 via Nuitee
L
Luke couple gb
10
2026-06-26 via Nuitee
K
Keziah couple gb
10
Fantastic
Pros:

Excellent staff and facilities, we were upgraded to an apartment which was fantastic. Loved doing some sightseeing and will return

2026-06-26 via Nuitee
N
Nicola solo_traveller de
9
Pros:

PARKING: open air backyard wall delimited, but without gate. It's a public (pay-for) area directly connected to the hotel, where the property has some reserved spots. Lucky for me there were some corners under the stairs and could leave my motorcycle covered. Cameras cover the area near the hotel passage. Since my vehicle didn't take an entire car spot, I got the parking for free. Very kind.
CHECK-IN: might get busy at late time, but all went well.
STAFF: very nice and kind. I ended up buy some refreshment for them, as we all were struggling with the heatwave.
WIFI/VPN: works.
AIR CONDITIONING: yes they have! That was their best surprise!
STYLE: English maison, mostly renovated, with some character, lots of carpets and very nice patio.
POWER WHEN YOU LEAVE: stays on.
CLEAN: yes, indeed, very much.
BATHROOM: clean, functional, in style with the rest and much more spacious than the room.
QUIET: the village itself it's quiet. Walls are old, one might hear some cracking of the floor or stairs, but nothing ruining your sleep.
LOCATION: very central, the whole village is small, but the few things to do and see are just right after the next corner.
SERVICES AROUND: minimarkets, pharmacies, atms, anything you need.
VALUE FOR THE MONEY: very good in my opinion, a couple of square meters more in the room would have made it perfect.
RESTAURANT IN WALKING DISTANCE: yes, some options walking about five minutes in the market area, but many of them close the kitchen already at 8pm.

Cons:

SIZE: worked for me for one night solo stop (might very well for few more nights), but very tight if you want to accomodate 2 persons.

2026-06-23 via Nuitee
C
Claire couple gb
5
Ideal location, great staff but hotel needs some investment.
Pros:

Fantastic location with a great car park on site. Lively secluded courtyard to sit in. Room on 1st floor so easy to access. Bathroom clean and shower very good.

Cons:

Run down property. Hotel room had some ivy growing into the room from a window - covered in Ivy. Air conditioner straight over bed and bed filled whole room so couldn’t use unless you stood by room door for a while. Very dusty and room had lots of little moths in the carpet. Only 2 pillows and no extras in wardrobe.

2026-06-23 via Nuitee
S
Samantha couple gb
9
Perfect location to explore
Pros:

Great location and parking, nice room

Cons:

Needed abit of a better dust

2026-06-22 via Nuitee
I
Isabel couple es
8
Muy bien localizado y cómodo
Pros:

La ubicación

Cons:

Caro

2026-06-22 via Nuitee
S
Stanley solo_traveller us
7
Good price
Pros:

LocationRice

Cons:

Double bed against the wall

2026-06-22 via Nuitee
R
robert couple gb
10
Pros:

Position

2026-06-22 via Nuitee