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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Emergency cord in bathroom
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Wine/champagne
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
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Temporary art galleries
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Pub crawls
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comforts
Luxurious Accommodation
Experience the comfort of our bright and airy bedrooms equipped with modern amenities like flat-screen TVs and free WiFi. Relax in style with our complimentary toiletries and hairdryers in each private bathroom.
Culinary Delights
Indulge in modern British dishes at the Wessex Restaurant or enjoy light snacks and afternoon tea at the cosy Kings Lounge. With 24-hour room service, satisfy your cravings any time of the day.
Convenient Location
Located in Winchester's historic centre, overlooking the iconic Winchester Cathedral, our hotel is the perfect base to explore the city. Just a short walk from the railway station and surrounded by independent shops, convenience is at your doorstep.
Book now for a delightful stay at Mercure Winchester Wessex Hotel!
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
Please note that to book a twin room you must be from the same household. The property will ask you for proof of ID at check-in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.
Location
Guest Reviews
The location of this hotel is great! The views of the cathedral and proximity to the town is wonderful.
The rooms are tired and dated. On a very hot day the fans supplied in the rooms were inadequate in dealing with the heat. I expected air conditioning in a four star hotel and it was only installed in some rooms and I think this needs to be stated clearly on adverts which rooms have it or not.
The fabric of the hotel is tired and dated and some areas of the restaurant were not tidied away even by the afternoon when I looked in to check cleanliness. Generally the bedding was clean but my duvet cover had a large rip in it and was changed the next day. Overall, I was completely dissatisfied with the accommodation and ended up having to share with a friend in a twin room yet both of us still had to pay for a double room each which came to over £800.00 for two nights! The venue refused to give any refund which meant we paid over £800.00 for two nights in a twin room and even the receptionist admitted that we had paid too much!
Before booking I checked the property had a lift. On arrival I discovered it doesn't service all rooms. I was expected to climb stairs to reach my room, I can't climb stairs so had to be allocated a different room. This took a while, the receptionist said I should have said I can't climb stairs when I booked! To reach my new room I had to struggle up 4 steps. Although the room had a fan it was incredibly hot. Outside was VERY noisy. Next year I'll choose a different hotel.
Good location
Helpful with secure site for bikes
Terrible breakfast
Fawlty Towersesqe
Location is ideally central and with a Prestige Room + Cathedral view the spacious room was very quiet and peaceful.
I had to pay £30 to upgrade to get air con and Cathedral view - despite heatwave so not good value for money.
More reception staff needed: not acceptable to have only 1 member of staff on duty who was impressive in trying to sort out a Japanese group of 4 with a complicated query about booking in, while I had to wait for some time.
Bed was comfortable and breakfast was ok. Great location
Toe nail clips on floor, dirty shower head, stains on carpet and generally needs some maintenance and updating
Location is superb. Parking convenient but a bit expensive.
Breakfast was dreadful and dining area filthy. First day the coffee machine didn’t work and took ages to fix. But the second day the breakfast foods had been there since the day before and we were told they were doing breakfast from the menu and when it arrived it was cold and not properly cooked. Bear in mind there was only us and one other couple and they were also bitterly disappointed. The whole hotel wasn’t clean (a big toenail was on the carpet in the hall the whole time and crumbs and hair everywhere.
Attitude of staff was not good and I overheard them complaining about how bad the hotel is. Not their fault though. Where’s the management?
The air conditioned room (Deluxe Suite) was delightful, especially as we were in the middle of a heatwave - worth every extra pound charged. I understood from discussions at breakfast that not all rooms have air con, but it's worth paying for.
The room was clean, well maintained and the bed was comfortable. The location of the hotel was ideal for visiting Winchester sights and for the start of the South Downs Way. Overall good value for money.
Breakfast was a disaster area. No food at 7am, no hot drinks, few glasses, little bread, no butter, no fresh fruit. However, the hotel recognised this and refunded the cost of the breakfast, even though some food started to emerge from 7:15 and coffee from about 7:30. Any hotel can have disasters but the important thing is how they deal with it and they dealt with it well, as the offer of a full refund was made before any complaint was raised, so well done. Most guests saw the funny side of the situation.
The bar and restaurant is very modern and had a good vibe
The bedroom whilst clean was a bit dated
Nothing
Nothing g
Location
Breakfast was late and poorly organised. No AC in rooms.
Great location, beautiful view of the cathedral and onsite parking.
Dated decor, bathroom had a musty damp smell. Taped down carpet as you walk through the hotel. Dusty social areas. Poorly lit corridors. Dirty
Stained carpet. Really stuffy and hot rooms. Limited amount of plug sockets that actually worked. Poor water pressure. We stayed for 2 days. When we arrived there were dirty sheets on the floor outside the function rooms- they were still in the same place when we left.
Nothing
Filthy everywhere, snots wiped on bedroom wall, hair in bath drain etc.
Staff attitude disgusting, unable to provide ice, glasses or anything else.
Very nice room with a great view of the cathedral. Excellent covered parking at reasonable prices.
The room was very hot in what was an extreme heatwave, due to not having air conditioning. We were also very disappointed to be told that the breakfast we had booked had been cancelled due to the hotel 'having run out of food', which to be honest we didn't believe at all and thought it had more likely been due to the heatwave at the time, possibly staff not wanting to work? This caused us great inconvenience as we were travelling on from the hotel that day and had to miss breakfast.
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