Facilities

Elevator
ATM/banking
Conference space
Internet access in public areas - surcharge
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly staff
Great bar service
Cons:
Expensive parking
Aged rooms

Categories

Cleanliness
7.69
Overall the hotel is clean and well-maintained but showing some age.
Service
8.66
Staff, especially Thayn, received consistent praise for excellent service.
Location
8.2
Convenient location with ample dining options nearby.
Room Quality
7.15
Rooms are clean but could benefit from updating.
Amenities
7.68
Standard amenities provided, contributing to a pleasant stay.
Value for Money
7.14
Good value; however, expensive parking was noted as a downside.
Food and Beverage
8.19
Breakfast praised as excellent; good selection at the bar.
Overall Experience
7.66
Positive experiences overall, overshadowed slightly by parking issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:45

Property Description

Terrace and Garden Views
Take in stunning views from the terrace and garden while staying connected with complimentary wireless internet access.

Dining and Entertainment
Indulge in delicious meals at the restaurant or opt for room service. Unwind with a drink at the bar/lounge after a day of exploring.

Amenities and Events
Enjoy amenities such as complimentary wired internet access and express check-in/out. The hotel offers event facilities like conference space and meeting rooms.

Book your stay at Holiday Inn Basildon, an IHG Hotel and immerse yourself in comfort and convenience near Festival Leisure Park.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 219 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 8.19
Overall Experience: 7.66
7
781beverleyl • Family
10
My daughters wedding
Pros:

Jodie the wedding coordinator and Joe couldn't have been more helpful. The wedding flowed beautifully. Thank you both for all of your help.

2026-08-26 • via Tripadvisor
P
paulgO8759IC • Business • Knottingley, West Yorkshire, England
10
Very Pleasant Staff
Pros:

Had breakfast during my stay and I have to say that it was a very pleasant experience. The staff were very friendly and helpful which makes for a welcoming atmosphere. Well done to Chirstina, Adriana and Tracy, also a mention the the chefs Sandra and Lukman. 👍

2026-08-22 • via Tripadvisor
J
J2978EMdavidf • Business
10
Bar staff service
Pros:

Staff very friendly, Gabby & Kerry provided goo bar service

2026-08-20 • via Tripadvisor
E
EmilyLFTB1992 • Business • Bradford, West Yorkshire, England
10
Great
Pros:

Lovely staff made me feel very welcome when solo, rooms nice comfortable and clean

2026-08-17 • via Tripadvisor
C
Culture19587841053 • Family • Sheffield, South Yorkshire, England
10
Brilliant staff and so helpful
Pros:

Absolutely brilliant place to stay. I loved the fact that you can book for breakfast and dinner included in your stay. Makes it cheaper and convenient when travelling with family. Rooms are very clean and the cleaning team leave a lovely note in the room for you. The Bar and Restaurant staff are super helpful. The resident chef is brilliant. Food prepared freshly and delicious. The highlight of our stay was front desk staff, Jake. Such a wonderful and welcoming person. Very kind and interactive with everyone. Wish we could clone Jake for other hotels! Thanks a million IHG Basildon. You are the best. The only negative is the accessibility for breakfast. Hotel doesnt have a lift to go up to the breakfast restaurant although they offer to bring it to the restaurant downstairs for you.

2026-08-14 • via Tripadvisor
Z
Z5355UYjulieg • Couples
8
Summer Evening in Basildon
Pros:

We had a very pleasant stay on a Sunday evening. Room upgraded to include huge bed and views over the garden area. Lovely breakfast on the outside terrace overlooking the lake. Lovely friendly staff on Reception and in the breakfast area.

2026-08-08 • via Tripadvisor
S
Safari17425469371 • Business
10
Simone
Pros:

The staff were brilliant, we were here for a couple of weeks and within a day or two Simon had memorised our drinks order and our names,she is verry friendly and accommodating to us all and every time we see her we have a good laugh

2026-08-07 • via Tripadvisor
E
eedim2026 • Family
8
Great experience
Pros:

We had a great experience, clean bedding and room good for our family of 4. Location is great.
Breakfast was spot in and Patricia Marina was great.

2026-08-03 • via Tripadvisor
E
elisejules17 • Business • Adelaide, Greater Adelaide, South Australia
10
Excellent service
Pros:

Our group stayed at the Holiday Inn Basildon for a gymnastics staging camp and the service was outstanding. Thayn did an exceptional job looking after our group with his friendly demeanor, accommodating our requests, and ensuring that all dietaries were sorted out so there was no risk of anyone getting sick. 10/10 would recommend!

2026-07-20 • via Tripadvisor
R
rebekahp994 • Business
10
Great service
Pros:

I had a great experience at Holiday Inn while attending a course. Although I did not stay in a room, I was impressed by the professionalism and friendliness of the staff. The supervisor was especially helpful, approachable, and attentive, which made the experience even more positive.

2026-07-01 • via Tripadvisor
2
260edwardb • Business
10
Highly recommend meeting venue
Pros:

Perfect venue for meeting - massive thanks to Thayn and team for everything!

2026-06-30 • via Tripadvisor
3
379selinan • Family
10
Fantastic Barman!
Pros:

We had a night cap in the bar and were served by Thayn who was a delight. Such a lovely barman with excellent conversation.

2026-06-19 • via Tripadvisor
T
toadie23 • Friends getaway
10
Really nice location
Pros:

Stayed here for the rise of the footsoldier event brilliant staff polite the only issue I had was the over 30 night got refused entry because I wore trainers where the receptionist said it wad smart causal the security told me to go asda to get shoes and told my friend to go back the room and take his hat out so stayed in bar chatting to other foot soldier fans room was really nice with lake veiws nice beer garden

2026-06-13 • via Tripadvisor
9
913devn • Friends getaway
10
Thank you Thayn, excellent experience
Pros:

We’ve done lots of corporate events here and they deserve lots of credit. We have been looked after by Thayn and he’s professional, friendly and hard working. Anthring we needed he was always on top of it. Looking forward to using this venue for more events!

2026-06-06 • via Tripadvisor
C
Climber00727710005 • Business
10
Seminar review
Pros:

Thayne sorted us out big time. He came in on Saturday to set up our room

2026-06-06 • via Tripadvisor
U
U1739LUmadisons • Business
10
Thayn was the best
Pros:

Thayn was a great server really lovely and helped us with everything we needed even at the end of his shift!

2026-06-05 • via Tripadvisor
S
S7402GVchloet • Friends getaway
10
Jake was amazing
Pros:

Jake was amazing l! Top receptionist couldn’t do enough for us and kept me company in the bar when I couldn’t sleep haha

2026-05-31 • via Tripadvisor
N
NWalsham • Couples • North Walsham, Norfolk, East Anglia, England
8
Hotel is great breakfast no so much
Pros:

The pros are:
Beds large and comfortable.
Bar Manager, Joe, was fantastic going above and beyond he even found some sugar free tonic water once we explained I was Diabetic then hid the last few bottles for me.
The cons are:
The buffet breakfast. Fried eggs were congealed, hash browns were rubbery, and baked beans were cold. All from just sitting around too long.
Oh and be warned the parking is expensive at 12 pounds a night.

2026-05-29 • via Tripadvisor
5
504cheynes • Family • Miallo, Daintree Region, Queensland
10
Great little spot
Pros:

Thayn was a gentleman and service was great

2026-05-17 • via Tripadvisor
D
dougwY4987KU • Family
8
Hotel Inn Basildon
Pros:

We have been staying at this hotel for the last 10+ years as we live in Canada and use this hotel as our base when visiting.
The staff are very attentive, pleasant and we have never had any issues with our stays.
We would especially like to give a shout out to Thanyn, who always takes the time to ask how we are and makes sure everything is ok.
This visit has been particularly difficult as we’re here for my Dad’s funeral and Thayn has been very considerate. What a great team member!
Keep up the great work.

2026-05-11 • via Tripadvisor