Facilities

Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Picnic area
Elevator
ATM/banking
See all facilities

Review Highlights

Pros:
Friendly staff
Great bar service
Cons:
Expensive parking
Aged rooms

Categories

Cleanliness
7.69
Overall the hotel is clean and well-maintained but showing some age.
Service
8.66
Staff, especially Thayn, received consistent praise for excellent service.
Location
8.2
Convenient location with ample dining options nearby.
Room Quality
7.15
Rooms are clean but could benefit from updating.
Amenities
7.68
Standard amenities provided, contributing to a pleasant stay.
Value for Money
7.14
Good value; however, expensive parking was noted as a downside.
Food and Beverage
8.19
Breakfast praised as excellent; good selection at the bar.
Overall Experience
7.66
Positive experiences overall, overshadowed slightly by parking issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:45

Property Description

Terrace and Garden Views
Take in stunning views from the terrace and garden while staying connected with complimentary wireless internet access.

Dining and Entertainment
Indulge in delicious meals at the restaurant or opt for room service. Unwind with a drink at the bar/lounge after a day of exploring.

Amenities and Events
Enjoy amenities such as complimentary wired internet access and express check-in/out. The hotel offers event facilities like conference space and meeting rooms.

Book your stay at Holiday Inn Basildon, an IHG Hotel and immerse yourself in comfort and convenience near Festival Leisure Park.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 175 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 8.19
Overall Experience: 7.66
R
rebekahp994 • Business
10
Great service
Pros:

I had a great experience at Holiday Inn while attending a course. Although I did not stay in a room, I was impressed by the professionalism and friendliness of the staff. The supervisor was especially helpful, approachable, and attentive, which made the experience even more positive.

2026-07-01 • via Tripadvisor
2
260edwardb • Business
10
Highly recommend meeting venue
Pros:

Perfect venue for meeting - massive thanks to Thayn and team for everything!

2026-06-30 • via Tripadvisor
3
379selinan • Family
10
Fantastic Barman!
Pros:

We had a night cap in the bar and were served by Thayn who was a delight. Such a lovely barman with excellent conversation.

2026-06-19 • via Tripadvisor
T
toadie23 • Friends getaway
10
Really nice location
Pros:

Stayed here for the rise of the footsoldier event brilliant staff polite the only issue I had was the over 30 night got refused entry because I wore trainers where the receptionist said it wad smart causal the security told me to go asda to get shoes and told my friend to go back the room and take his hat out so stayed in bar chatting to other foot soldier fans room was really nice with lake veiws nice beer garden

2026-06-13 • via Tripadvisor
9
913devn • Friends getaway
10
Thank you Thayn, excellent experience
Pros:

We’ve done lots of corporate events here and they deserve lots of credit. We have been looked after by Thayn and he’s professional, friendly and hard working. Anthring we needed he was always on top of it. Looking forward to using this venue for more events!

2026-06-06 • via Tripadvisor
C
Climber00727710005 • Business
10
Seminar review
Pros:

Thayne sorted us out big time. He came in on Saturday to set up our room

2026-06-06 • via Tripadvisor
U
U1739LUmadisons • Business
10
Thayn was the best
Pros:

Thayn was a great server really lovely and helped us with everything we needed even at the end of his shift!

2026-06-05 • via Tripadvisor
S
S7402GVchloet • Friends getaway
10
Jake was amazing
Pros:

Jake was amazing l! Top receptionist couldn’t do enough for us and kept me company in the bar when I couldn’t sleep haha

2026-05-31 • via Tripadvisor
N
NWalsham • Couples • North Walsham, Norfolk, East Anglia, England
8
Hotel is great breakfast no so much
Pros:

The pros are:
Beds large and comfortable.
Bar Manager, Joe, was fantastic going above and beyond he even found some sugar free tonic water once we explained I was Diabetic then hid the last few bottles for me.
The cons are:
The buffet breakfast. Fried eggs were congealed, hash browns were rubbery, and baked beans were cold. All from just sitting around too long.
Oh and be warned the parking is expensive at 12 pounds a night.

2026-05-29 • via Tripadvisor
5
504cheynes • Family • Miallo, Daintree Region, Queensland
10
Great little spot
Pros:

Thayn was a gentleman and service was great

2026-05-17 • via Tripadvisor
D
dougwY4987KU • Family
8
Hotel Inn Basildon
Pros:

We have been staying at this hotel for the last 10+ years as we live in Canada and use this hotel as our base when visiting.
The staff are very attentive, pleasant and we have never had any issues with our stays.
We would especially like to give a shout out to Thanyn, who always takes the time to ask how we are and makes sure everything is ok.
This visit has been particularly difficult as we’re here for my Dad’s funeral and Thayn has been very considerate. What a great team member!
Keep up the great work.

2026-05-11 • via Tripadvisor
J
J2978EMdavidf • Business
10
Bar staff service
Pros:

Staff very friendly, Simone & kalum provided goo bar service

2026-05-08 • via Tripadvisor
6
681dereko • Business • Great Bookham, Surrey, England
10
Great
Pros:

After a hard days work, stayed at the HI Basildon, everyone was brilliant, Peter and Nikolaj was especially welcoming, looked after me so well and made me feel at home, I would highly recommend this hotel.

2026-04-08 • via Tripadvisor
N
Nomad464 • Business • Birmingham, West Midlands, England
6
Average business stay
Pros:

Room smelled like drains when I arrived, and A/C unit would only chill not heat so I had to rely on bathroom towel rail for some heat. Room overlooked very loud car park for Festival Park, and was near the elevators and the room door didn't do a good enough job of soundproofing hearing people coming and going. Reception staff were nice and I'm sure they'd have moved my room should I have asked but I do long days when I'm travelling for work and can only be bothered to move rooms under direst of conditions. Dinner and drinks in the bar one night was fine. Parking is £12 per day which added to the rate makes this place expensive compared to the very nearby Premier Inn which doesn't suffer from the noise.

2026-04-06 • via Tripadvisor
4
477keeleyb • Business
10
Lovely staff
Pros:

Fab customer service from the bar. Thayn was lovely and chatty

2026-04-01 • via Tripadvisor
A
ashleyd596 • Business • Mansfield, Nottinghamshire, England
8
Very nice
Pros:

Great hotel, excellent location next to lots of eatery places if not wanting to eat at the hotel. Nice walks around the lake too if wanting to get out. We ate out one night and then the second at the hotel. Served by Christina, Gabi, Joe and Jake through the evenings who were friendly and efficient. The food on the second night was very good quality (burger with sweet potato fries) so thank you to Medi & Georgi the cooks for that!

Room was clean and comfortable. Only thing to improve would be the air con but I cracked the window and all okay.

2026-03-31 • via Tripadvisor
L
lisamZ5584EO • Business
8
Local Team Shines
Pros:

Our recent corporate event at Holiday Inn Basildon was ultimately a positive experience, but it did start with some avoidable delays. The initial booking process and alignment with Head Office were noticeably slower than what we have previously experienced when dealing directly with the Basildon Events Team. In future, it would likely be far more effective — especially for returning clients and allowing the client/business relationship to grow — to allow the local team to handle the arrangements from the outset. Once communication shifted to the Basildon team, everything became significantly smoother and more efficient.

From that point onwards, the service was excellent. The Events Team — Jodie, Michelle, and Thayn — were all a credit to the hotel. They were organised, responsive, and genuinely helpful throughout. All items we asked to change last minute where no problem.

A particular highlight was Thayn, whose professionalism stood out. He managed every last‑minute amendment with complete grace, positivity, and a “nothing is too much trouble” attitude. His calm and capable approach made the entire day feel effortless. He is truly an asset to Holiday Inn Basildon.

For future events, I will specifically request Thayn, as he played a major role in making this event run so smoothly.

2026-03-13 • via Tripadvisor
O
O5353BMryanb • Business
10
Great place for meetings
Pros:

Always a great experience here. Christina has exceptional customer service and keeps us coming back for our business meetings

2026-03-13 • via Tripadvisor
W
waylanderg • Business
10
Good
Pros:

Room clean. Food good. Staff helpful. Christina especially attentive and customer friendly

2026-03-11 • via Tripadvisor
D
Daydream58251769542 • Business
10
Great welcome and atmosphere
Pros:

I have been staying at the hotel for the last few months and every time have been welcomed and look after.

Thayn and the team were always smiling and willing to accommodate me and made it an enjoyable experience in the bar.

2026-03-10 • via Tripadvisor