Holiday Inn Runcorn M56 Junction 12 by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (3449 reviews)
Wood Lane, Beechwood , Runcorn , GB
+44 333 320 9350

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast options
Cons:
Small bathrooms
Poor wi-fi service
Room temperature issues

Categories

Cleanliness
7.91
The cleanliness was generally good, but some guests noted wear in certain areas.
Service
8.48
Friendly and accommodating staff were frequently mentioned, contributing positively to the service rating.
Location
8.32
Guests appreciated the hotel's convenient location for exploring nearby attractions.
Room Quality
7.87
Rooms varied in size; some complaints about small bathrooms were noted.
Amenities
8.1
Good range of amenities including gym and pool, but some reported failures with fixtures.
Value for Money
8.36
Overall value for the price was seen as fair, despite some issues with room structure.
Food and Beverage
7.71
Some reported good breakfasts, but complaints about the quality of specific dinners affected the score.
Overall Experience
8.08
A mostly positive experience, though several issues noted affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:16

Property Description

Modern Accommodations

The Holiday Inn Runcorn M56 Junction 12 offers 153 comfortable and modern en suite rooms with plasma TVs, workspaces, and tea/coffee making facilities.

Dining Experience

Enjoy a delicious meal at the newly refurbished Cow on the Hill Steak & Grill, where children eat free with a paying adult.

Leisure Facilities

Relax and unwind at the You Fit leisure club, featuring a fully-equipped gymnasium, swimming pool, sauna, spa bath, and steam room.

Book your stay now at this convenient and well-equipped hotel, perfectly located with easy access to major road networks.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

8.1
Based on 3449 reviews
Cleanliness: 7.91
Service: 8.48
Location: 8.32
Room Quality: 7.87
Amenities: 8.1
Value for Money: 8.36
Food and Beverage: 7.71
Overall Experience: 8.08
G
Graeme • couple • gb
8
2026-09-19 • via Nuitee
F
Fam • couple • gb
6
2026-09-19 • via Nuitee
S
Smith • solo_traveller • gb
8
2026-09-19 • via Nuitee
J
Jayne • solo_traveller • gb
8
2026-09-19 • via Nuitee
P
Pam • solo_traveller • gb
10
Pros:

Very clean and comfortable

2026-09-19 • via Nuitee
J
John • extended_group • gb
6
Bland, outdated, understaffed. Underwhelming
Pros:

Nothing in particular

Cons:

Outdated. Ugly

2026-09-18 • via Nuitee
G
Gemma • solo_traveller • gb
1
Misleading booking process
Pros:

Staff were helpful and room was clean

Cons:

Booking.com took booking and offered option to select twin or double. I selected double and was given a twin room. Went to reception unable to move us as fully booked. Said selected Double on booking. Staff said yes if available and it's not. Why the hell would you offer the selection if all double rooms have gone? Just offer twin so people know what they are booking. Would have stayed somewhere else knowing this. Had to put beds together and then mattresses sideways which was so uncomfortable and had to basically redress the beds... very misleading and left me extremely unhappy if all doubles have been booked then just offer twin options don't give a selection to the booker then in tiny writing put if available!!!!

2026-09-17 • via Nuitee
A
Amanda Alice • extended_group • es
8
2026-09-17 • via Nuitee
A
Anna • solo_traveller • pl
10
2026-09-15 • via Nuitee
S
Shannon • couple • gb
3
Cons:

Smelt damp and the bed made me really itchy didn’t end up staying there on the second night

2026-09-15 • via Nuitee
N
Norman • couple • gb
7
Okay for one night, cheap enough but not going to rush back
Pros:

Nice quiet room & clean too, plus a comfy bed. Bar staff were very nice & the food was tasty. Swimming pool was an added bonus!

Cons:

TV had very poor reception - no BBC channels or radio stations. Asked the front desk by phone and in person if anything could be done, all we got was a shoulder shrug and oh well the tv's are really old. NOT very customer friendly or helpful.

2026-09-14 • via Nuitee
C
Carl • family_with_children • gb
5
Restaurant staff and food quality… 2/10
Pros:

Room was comfortable and adequate. Shower was on the small side.

Cons:

I came down for breakfast at around 9:45am, with breakfast due to close at 10:30am.

Unfortunately, the experience was extremely disappointing from the moment I arrived. The staff seemed unsure which table I should sit at. One member of staff tried to seat me at a dirty table, while another told me someone was already sitting in the seat. I was taken to four different tables before we eventually found one that was cleaned in front of us and available.

There were also a number of basic items missing. There was no milk next to the cereals, no coffee cups available. The coffee machine on the left had no coffee in it, and there was no hot water available, meaning I had to use the machine intended for making coffee to get my hot water for a pot of tea. There was also only one tea bag left in the basket.

The cooked breakfast was very disappointing. The scrambled eggs looked extremely unappetising, there were no fried eggs, and the mushrooms were swimming in what appeared to be an excessive amount of liquid. The sausages didn’t appear to be properly cooked, while the bacon had been pushed up towards the back of the buffet, where it seemed most people were avoiding it. I opted for beans on toast, only to find there was no butter available for the toast.

The hygiene arrangements around the Nutella were another concern. A shared knife was being left in the jar for everyone to use. I certainly wouldn’t do this at home, so I’m surprised this is considered acceptable in a public dining environment.

There were also some unnecessary disturbances. Two ladies were walking past the hot buffet when a member of staff shouted across the room, “That way to the way out.” It was loud and completely unnecessary, particularly when guests are trying to enjoy a relaxing breakfast.

Then, while I was still eating, I simply placed my knife and fork down temporarily to take a drink of coffee. A member of staff immediately came over and asked, “Can I take your plate?” No — I hadn’t finished!

2026-09-13 • via Nuitee
A
Ashton • solo_traveller • gb
8
Pros:

Staff was friendly

Cons:

Hairs on the toilet seat and in shower

2026-09-13 • via Nuitee
A
Amanda • solo_traveller • gb
9
2026-09-12 • via Nuitee
A
Adrian • couple • gb
9
Great value hotel with amazing staff!
Pros:

Great value for money, very comfy beds, great breakfast and amazing staff!

Cons:

Road into the hotel car park could do with fixing. I arrived at night and didn’t see the hole resulting in a not very pleasant sound from my car.

2026-09-12 • via Nuitee
J
Jeffrey • solo_traveller • gb
6
2026-09-11 • via Nuitee
S
Stephen • solo_traveller • gb
8
Cons:

TV not working

2026-09-11 • via Nuitee
H
HB • couple • gb
7
Enjoyed our stay although breakfast could be improved
Pros:

Spacious, clean room. The pool was good.

Cons:

Breakfast was a bit of a let down, the buffet wasn’t very warm, the coffee out of the machine tasted weird and the coffee in the thermos flasks was nasty.

2026-09-11 • via Nuitee
C
Claudia • solo_traveller • gb
8
Good stay, great staff
Pros:

Lovely staff everywhere. The pool in the adjacent fitness centre was great.

Cons:

The room (and the building) a bit tired and not as clean as one would have liked.

2026-09-10 • via Nuitee
N
Nathan • solo_traveller • gb
7
2026-09-09 • via Nuitee