Crowne Plaza Kitchener-Waterloo by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1360 reviews)
105 King Street East , Kitchener , ca

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Broken amenities

Categories

Cleanliness
7.39
Some reviews indicated cleanliness issues, specifically regarding room conditions.
Service
8.86
Multiple reviews praised the staff for being friendly and accommodating.
Location
8.4
Guests appreciated the location, with convenience to local attractions and restaurants.
Room Quality
7.85
Rooms described as comfortable, though some found them small.
Amenities
7.38
Some amenities were broken or had additional charges which affected overall satisfaction.
Value for Money
7.84
Mixed feedback on value; some felt luxury amenities came at an unexpected price.
Food and Beverage
8.39
Breakfast options received high praise, though some reported issues with the dining experience.
Overall Experience
7.86
Overall satisfaction was positive despite some individual drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:51

Property Description

Luxurious Amenities

Experience comfort and convenience at its finest at Crowne Plaza Kitchener-Waterloo. Indulge in our indoor pool, fitness centre, and on-site restaurant. Each room is equipped with modern furnishings, free wireless internet, and essential appliances like a microwave and mini fridge.

Culinary Delights

Savor a delightful culinary experience at the aqua restaurant, offering a diverse menu to tantalize your taste buds. Enjoy the convenience of room service or unwind with a drink at the Centre Point Lounge.

Prime Location

Located just 860 meters from Kitchener Go Station, our hotel provides easy access to nearby attractions like Rockway Golf Course. With the Region of Waterloo International Airport a short 15 km away, your travels are made simple. Book your stay now and elevate your travel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

When a breakfast rate is booked, the breakfast is only for 2 adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 12 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1360 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
D
Danielle • family_with_children • ca
4
Do NOT book for the amenities!
Pros:

The staff was welcoming. The food was good but expensive.

Cons:

The reason I booked this hotel was for the bowling and arcade. My son’s whole baseball team booked this hotel based on my recommendation. I paid over $600 for two nights and neither the bowling OR
Arcade were functional.

2026-06-17 • via Nuitee
O
Osarumese • couple • ca
9
2026-06-17 • via Nuitee
P
Peter • solo_traveller • de
9
Pros:

Der sehr freundliche Empfang

2026-06-14 • via Nuitee
D
Deborah • solo_traveller • bs
8
2026-06-04 • via Nuitee
D
Don • couple • ca
10
Excellent food great staff at restaurant
Pros:

Amazing. Staff catered to dietary needs very pleasing

Cons:

Parking

2026-06-02 • via Nuitee
C
Cody • couple • ca
5
2026-06-01 • via Nuitee
C
Clinton • family_with_children • ca
5
Pros:

I'd like the amenities/rec room although it was a bit run down. Could use a refresh. The pool was good. I was surprised no hot tub.

Cons:

I didn't like the night shift front desk person. He wasn't friendly at all. We had issues with payment.
He didn't tell us about the free breakfast. Just shoved the card at me. And said my coupons were in there. I was too tired to ask. By the time payment went through we just wanted to get to our room.
He wouldn't give me his real name when I asked. Just said people called him HP. Very unprofessional.

2026-05-28 • via Nuitee
H
Heather • solo_traveller • ca
7
Pros:

Room had everything I needed. It was clean and the common areas in the hotel were comfortable.

Cons:

The doors closed loudly and you could hear people in hallway more than at other places I have stayed.

2026-05-28 • via Nuitee
W
Wendy • solo_traveller • ca
9
Cons:

The parking was OK. Unfortunate that it was in a different building than the hotel. The hallways were a bit of a maze but figured it out quickly.

2026-05-17 • via Nuitee
A
Ambesager • couple • ca
1
Bad
Pros:

Bad

Cons:

Bad

2026-05-16 • via Nuitee
M
Maria • solo_traveller • ca
10
Pros:

Location was perfect. Space was very clean

Cons:

Smaller rooms and thin walls and ceiling. I heard all the running and walking outside and above my room.

2026-05-14 • via Nuitee
L
Lori • couple • ca
9
All was good, too expensive is my only complaint.
Pros:

Room was great.

Cons:

Price

2026-05-10 • via Nuitee
K
Kundu • solo_traveller • ca
8
2026-05-07 • via Nuitee
L
Lafontaine • solo_traveller • ca
3
Absolute worst experience at a hotel
Pros:

Easy check in.

Cons:

I dont know where to start, immediately we parked and realized we had to carry our luggage from the parking garage to the entrance as many vehicles were entering at the front door incorrectly. Not to mention this is an uphill walk with 3 suitcases and a child. Once we checked in we were told that there were breakfast vouchers that had to be brought to breakfast with us - 3 people staying, 2 adults, 1 child. So this meant breakfast was only included for 2 out of the 3 of us staying (unacceptable, as my booking stated breakfast included!) We got to our room - i can only describe it as a shoe box, this was the third hotel we stayed at in the month of april for 4 nights and the smallest but most expensive. 3 people on the listing, room equipped with only 2 towels. Ironing board would open but not close after use. Bedtime arrived, the room was a sauna - advised by staff that air conditioning was broken..... tried to sleep. 1st night - yelling, shouting and screaming outside our window on the second floor basically all night long - wake up head to breakfast - not allowed to return to room to eat my breakfast that again only 1 adult could attend as my daughter required someone to watch her as she had no breakfast ticket. Day 2 - went to the basement to play mini golf and bowling, no clubs or golf balls to be found - sign says ask attendant - no one was around like a ghost town. Night 2 - screaming again all night long outside. Day 3 - alternated adult for breakfast asked hotel staff for more towels while we went down to the pool, returned from the pool - still no towels - notified hotel staff a second time and was told id have to wait as they were downstairs - okay no problem - brings me 2 towels again 3 people in the room - then hotel staff explained that because she had brought me towels i had to dial *62 on the phone in the room because this is her job and she serviced the room so i have to do - like WHAT!

2026-05-05 • via Nuitee
A
alanqar • couple • ca
9
2026-05-04 • via Nuitee
D
David • solo_traveller • ca
8
Nice,enjoyable
Pros:

Place was good, only compliant was door lock makes door hard to open
Your retrofit of power lock this was overlooked, yes lock opens but door is hard to open.

Cons:

Nothing

2026-04-27 • via Nuitee
• couple • ca
7
2026-04-27 • via Nuitee
Y
Yi • family_with_children • ca
10
2026-04-26 • via Nuitee
A
Adam • couple • ca
1
Shit
Pros:

Location

Cons:

Nothing advertised worked . Didn’t give any refund

2026-04-23 • via Nuitee
E
E721OVjaya • Business
10
Great Stay at the Crowne Plaza
Pros:

"I had a fantastic stay at the Crowne Plaza Kitchener-Waterloo! The location is unbeatable—right in the heart of downtown and within walking distance of some great local restaurants and shops.
The room was spotless, modern, and surprisingly quiet for being downtown. I have to give a special shout-out to the beds; they were incredibly comfortable and made for a great night's sleep.
A major highlight was the breakfast at the Aqua Lounge—the omelette station is a must-try! We also spent some time at the bowling alley and pool, which were great perks that you don't usually find in a city hotel. Every staff member we encountered was professional, friendly, and went out of their way to make sure we had everything we needed.
Whether you're here for business or with family, this is easily one of the best places to stay in the KW area. I'll definitely be back!"

2026-04-20 • via Tripadvisor