Grand Park Hotel Vancouver Airport, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.6 (3681 reviews)
8368 Alexandra Road , Richmond , CA
+1 604-214-0888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Responsive staff
Cons:
Cleanliness issues
High price for value

Categories

Cleanliness
5.56
Numerous reviews point to serious cleanliness issues, with dirty facilities and rooms.
Service
8.53
Some reviews noted the staff were nice and responsive, contributing positively to the overall experience.
Location
9.57
Multiple reviews highlight the convenient location near the airport and restaurants.
Room Quality
7.52
The condition of the rooms varied, but some guests found them comfortable despite some issues.
Amenities
7.55
Mixed sentiments about amenities, with suggestions for improvement in certain areas.
Value for Money
6.51
Guests expressed that the price was too high for the quality of the experience.
Food and Beverage
7.56
Some guests found the food quality poor, but there were dining options available.
Overall Experience
8.03
Generally mixed feelings, with significant positives and negatives balancing the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:10

Property Description

Convenient Location and Shuttle Service
Situated just a short 10-minute drive from Vancouver International Airport, our Richmond hotel offers a complimentary 24-hour shuttle service to ensure a hassle-free journey for our guests.

Modern Rooms with Amenities
Each of our air-conditioned rooms at Four Points by Sheraton Vancouver Airport is thoughtfully equipped with a 42-inch flat-screen TV, mini fridge, coffee maker, in-room laptop safe, and a spacious work desk with plenty of power outlets and USB charging ports.

Dining and Entertainment Options
Indulge in delicious meals at the Worldwide Café for breakfast and dinner, and unwind with a drink at the Kimberley lounge while catching up on the latest sports events on our flat-screen TVs.

Ready to experience comfort and convenience at our hotel? Book your stay now and enjoy all these fantastic amenities and more!

Important information:

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Location

Guest Reviews

7.6
Based on 3681 reviews
Cleanliness: 5.56
Service: 8.53
Location: 9.57
Room Quality: 7.52
Amenities: 7.55
Value for Money: 6.51
Food and Beverage: 7.56
Overall Experience: 8.03
M
M Waaka • family_with_children • au
8
Pros:

Convenient location next to the mall.

Cons:

The shuttle had a faulty seatbelt lock. The lights were tricky to turn on and off. It would be great to have an overhead light in the bedroom area.

2026-10-30 • via Nuitee
A
Aroma • solo_traveller • ca
6
I would rather to book at Days Inn, not worth the price at all
Pros:

It is clean

Cons:

Too old, what provided just like a normal Inn.
Not worth to be rated at 4 stars
I booked a room with breakfast, paid extra $200 for 15 days stay. But the breakfast is not even as good as what a cheap 2 stars hotel with free breakfast!
The muffins are from Costco and not fresh, the banana and apples are tainted, the egg and meat by order but overcooked!
The worst part and also the core reason I decide to cancel the rest of my stay is that, the breakfast stuff has a very negative attitude! I prefer some hot milk, but she said there is no hot milk, just hot water at the corner. But why did I heard she just told another lady that she can offer some hot milk? Plus, a 4 star hotel for a breakfast charged at $20 person cannot offer some hot milk?? This is ridiculous!!!

2026-10-29 • via Nuitee
M
Martha Hilda • couple • mx
10
2026-10-29 • via Nuitee
S
Stefano • extended_group • it
7
Pros:

Camera pulita e di buone dimensioni

Cons:

Servizio Navetta

2026-10-29 • via Nuitee
ひで • family_with_children • jp
9
Pros:

空港送迎が有り便利で指した。
送迎時間などもフロントスタッフが親切に案内してくれました。
ロビーに無料のコーヒーとお水が有り良かった。

ホテル代金がリーズナブルで助かります。

Cons:

特になし

2026-10-28 • via Nuitee
T
Tim • couple • ca
10
Pros:

Staff was very helpful. After arriving at air port realized my reading glasses had been left on nightstand, called front desk they located them and packaged so that I could arrange a Purolator pick up and have glasses sent home. When received package was very impressed at how carefully the front desk staff had packaged my glasses to avoid damage. Can't say I was as impressed with lack of service received by Purolator.

Cons:

Everything met or exceeded expectations'

2026-10-28 • via Nuitee
J
Jeannine • solo_traveller • us
8
Pros:

The helpful staff

Cons:

The water situation. The lobby water dispenser is unfiltered tap water and the tank needs cleaning. This water also runs the coffee machine. More hygiene and better water in this area, please.

2026-10-27 • via Nuitee
S
Stephanie • extended_group • ca
10
2026-10-26 • via Nuitee
S
Susan • couple • sg
8
2026-10-25 • via Nuitee
D
Di Giorgio • couple • au
7
2026-10-25 • via Nuitee
S
SAI LAU • couple • ca
9
Pros:

方便地址適中交通購物飲食都好

2026-10-24 • via Nuitee
C
Connie • solo_traveller • nz
9
Relaxing and stressfree
Pros:

The room was nice, clean and bed very comfortable. Staff were pleasant and happy to assist. Shuttle to and from airport was straightforward, easy to set up and on time.

Cons:

The air conditioner in my room made some noise.

2026-10-24 • via Nuitee
C
Chelsea • family_with_children • us
6
Good location
Pros:

Great location, and they have a shuttle bus to and from the airport. Staff was nice.

Cons:

Room was dirty - linens were stained and the bed skirt had visible dirt.

2026-10-24 • via Nuitee
S
SAI LAU • extended_group • ca
8
2026-10-24 • via Nuitee
P
Paul • couple • ca
5
Won’t stay again because of shuttle service.
Pros:

It’s only okay.

Cons:

Waited at the airport for over an hour for the shuttle. The excuse was a lane closure but other shuttles for nearby hotels came by 3 or 4 times. I stayed here before and after waiting almost 1.5 hours, ended up taking a taxi. I think they only run it when they have a few people to pick up. Was planning to stay here on my return trip, but cancelled because of the shuttle
Service. Going to the airport works, but not pick up.
Breakfast was ok. Nothing special but it would have been acceptable except everything was lukewarm to cold.

2026-10-24 • via Nuitee
T
TZU-YUN • solo_traveller • ca
3
2026-10-24 • via Nuitee
J
Judd • family_with_children • za
5
2026-10-24 • via Nuitee
J
Joyce • solo_traveller • ca
7
2026-10-23 • via Nuitee
J
Jijiang • extended_group • cn
8
2026-10-22 • via Nuitee
V
v.d. Berg-Lam • family_with_children • nl
3
Pros:

Kamer

Cons:

Het ontbijt was heel slecht en hij was erg duur voor die verhouding. Zelfs in de ochtend of middag kon je even een lekker drankje doen

2026-10-22 • via Nuitee