Grand Park Hotel Vancouver Airport, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.6 (3525 reviews)
8368 Alexandra Road , Richmond , ca
+1 604-214-0888

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Responsive staff
Cons:
Cleanliness issues
High price for value

Categories

Cleanliness
5.56
Numerous reviews point to serious cleanliness issues, with dirty facilities and rooms.
Service
8.53
Some reviews noted the staff were nice and responsive, contributing positively to the overall experience.
Location
9.57
Multiple reviews highlight the convenient location near the airport and restaurants.
Room Quality
7.52
The condition of the rooms varied, but some guests found them comfortable despite some issues.
Amenities
7.55
Mixed sentiments about amenities, with suggestions for improvement in certain areas.
Value for Money
6.51
Guests expressed that the price was too high for the quality of the experience.
Food and Beverage
7.56
Some guests found the food quality poor, but there were dining options available.
Overall Experience
8.03
Generally mixed feelings, with significant positives and negatives balancing the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:10

Property Description

Convenient Location and Shuttle Service
Situated just a short 10-minute drive from Vancouver International Airport, our Richmond hotel offers a complimentary 24-hour shuttle service to ensure a hassle-free journey for our guests.

Modern Rooms with Amenities
Each of our air-conditioned rooms at Four Points by Sheraton Vancouver Airport is thoughtfully equipped with a 42-inch flat-screen TV, mini fridge, coffee maker, in-room laptop safe, and a spacious work desk with plenty of power outlets and USB charging ports.

Dining and Entertainment Options
Indulge in delicious meals at the Worldwide Café for breakfast and dinner, and unwind with a drink at the Kimberley lounge while catching up on the latest sports events on our flat-screen TVs.

Ready to experience comfort and convenience at our hotel? Book your stay now and enjoy all these fantastic amenities and more!

Important information:

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 13.02 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 3525 reviews
Cleanliness: 5.56
Service: 8.53
Location: 9.57
Room Quality: 7.52
Amenities: 7.55
Value for Money: 6.51
Food and Beverage: 7.56
Overall Experience: 8.03
G
Geoff • solo_traveller • gb
10
Pros:

Free regular airport shuttle
10 minute stroll to Skytrain

Cons:

All fine

2026-07-25 • via Nuitee
K
Kathleen • couple • us
5
Served my needs
Pros:

The hotel provided what it advertised - nothing more, nothing less. It was good. No kudos for doing what's promised and no dings for not doing what's promised.

2026-07-25 • via Nuitee
B
Bobby • solo_traveller • ca
6
2026-07-25 • via Nuitee
X
Xun Leon • family_with_children • us
1
2026-07-25 • via Nuitee
N
Nishant • solo_traveller • ca
9
2026-07-25 • via Nuitee
X
xu • extended_group • au
8
Nice stay, convenient to catch the flight
Pros:

Facility is old but very comfortable,big shower, comfortable beds

Cons:

Nil

2026-07-25 • via Nuitee
S
Sukhmanjit • solo_traveller • ca
9
2026-07-24 • via Nuitee
S
shanty • extended_group • co
5
For one night is oaky
Pros:

The front desk agent was really professional and provided a really complete list of all the restaurants next door.

Cons:

The room was dated, and the curtains were falling apart, and there were chips wrapers behind the desk.

2026-07-24 • via Nuitee
S
shlomit • solo_traveller • il
6
2026-07-24 • via Nuitee
L
LEI • family_with_children • ca
8
Easy access to the airport
Pros:

The hotel is close to the airport and surrounded by a great selection of Asian restaurants. The staff were welcoming, and check-in was smooth and efficient.

2026-07-24 • via Nuitee
H
Hanying • extended_group • us
6
2026-07-24 • via Nuitee
M
Margaret • solo_traveller • us
8
2026-07-22 • via Nuitee
B
Barend Pieter • extended_group • nl
4
2026-07-22 • via Nuitee
J
Jacqueline • solo_traveller • us
4
I would never stay there again.
Pros:

N O breakfast .early checkin

Cons:

Restaurant only open 3 hours in the morning and 4 hours in the evening. No bell hop. No room service.

2026-07-22 • via Nuitee
Z
Zhenlong • family_with_children • cn
9
2026-07-22 • via Nuitee
J
Jacqueline • couple • ca
3
I don’t recommend this property. Management needs to improve their service.
Pros:

The bed was comfortable.

Cons:

Wasn’t impressed with hotel. Service is going
Down hill.
Body cream and shower soap dispenser were empty.
No complementary bottle of water for room.
No pen or notepad in room. Asked front desk to pre book taxi for next morning that wasn’t done. Room came with breakfast front desk forgot to provide this at checkin, had to go back to front desk and get coupons. Then the breakfast attendees slept in so breakfast was late. Bacon was supper salty.

2026-07-22 • via Nuitee
D
Daniele • couple • us
7
…
Pros:

Location

Cons:

Room smelled bad, not very clean, very expensive

2026-07-22 • via Nuitee
A
Ashley • solo_traveller • ca
9
Perfect access to airport!
Pros:

Easy to get to the airport. Very nice staff. Very comfortable and clean rooms.

Cons:

Paying for parking.

2026-07-21 • via Nuitee
C
chen • couple • ca
8
2026-07-21 • via Nuitee
Y
Yuhan • couple • ca
2
Dangerous shuttle bus driving, dirty, bad facilities
Cons:

The shuttle bus driver pile luggages so high and it was very dangerous. I sit in the last row, and I had to stop the luggage from hitting my head with my hand for over 10 times during the trip from the airport to the hotel.

The bed sheet was dirty. Shampoo and conditioner were empty. During check-in, the staff asked my email and they enrolled my email on a junk email list without my permission. I will avoid the email at all costs.

2026-07-21 • via Nuitee