Doubletree By Hilton Lubbock - University Area

Hotels
•
Doubletree by Hilton
9 (477 reviews)
505 Avenue Q , Lubbock , US
+1 806-516-0400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and pleasant appearance
Helpful and friendly staff
Cons:
Noisy environment
Mediocre food quality

Categories

Cleanliness
8.59
The hotel was clean, but there were some issues reported with the cleanliness of the rooms and services.
Service
10
While there were issues with front desk communication, the night staff were helpful and accommodating.
Location
9.56
Close to events and convenient for attendees.
Room Quality
8.6
Rooms were generally good, but noise from the bar was a significant issue.
Amenities
9.05
Good amenities provided, although some enhancements could be made.
Value for Money
9.08
Pricing reflects hotel standards, but some guests felt the paid breakfast was not worth it.
Food and Beverage
7.54
Restaurant food was described as mediocre, affecting overall dining experience.
Overall Experience
9.59
Overall, the experience varied, but positive interactions uplifted the stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:47

Property Description

Luxurious Accommodations

Each guest room at the Doubletree By Hilton Lubbock - University Area features a flat-screen TV with cable channels, ironing facilities, and a coffee machine for your convenience.

Top-Notch Amenities

Guests can kick start their day with an invigorating workout in the hotel’s fitness centre, take a refreshing swim in the heated indoor pool, or utilize the business centre equipped with internet access and printers.

Delicious Dining Options

Indulge in a delightful breakfast and lunch at the Atrium Restaurant, savor dinner and evening drinks at the Atrium Lounge, or simply opt for the convenience of room service during your stay.

Experience comfort and convenience at its finest at the Doubletree By Hilton Lubbock - University Area. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Location

Guest Reviews

9
Based on 477 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.05
Value for Money: 9.08
Food and Beverage: 7.54
Overall Experience: 9.59
J
Joyce • extended_group • us
9
Worth staying for restaurant!
Pros:

Location was excellent. Beautiful skylight. Restaurant is world class.

Cons:

The ceiling in the room first assigned to us was peeling. We were reassigned to another room. The bathtub was old and fixtures were stained with rust. But room was fine.

2026-09-10 • via Nuitee
M
mikeQ8768JS • Family
10
Kindest staff in town! Great rooms and great value.
Pros:

We decided to move over from another hotel chain and give the DoubleTree a shot. Great property, nice, quiet, clean, and spacious rooms with comfortable beds. Good location in town and really great people across the property. Front desk staff was awesome and helpful...huge shout out to Dee Wilson, who is the king of being kind and getting to know folks…super good guy so make sure you say hi to him at the front desk…he also likes a good plate of BBQ if you want to treat him. We had a few very minor things like a slow draining sink and AC not running super cold. We shared that feedback with the staff so they could address for next guests. Overall, we had a great stay and this will likely be our new choice when visiting Lubbock.

2026-08-12 • via Tripadvisor
B
Brent79601 • Business • Lubbock, Texas
10
Top Notch Employees
Pros:

Everyone is great. Especially in the bar and restaurant. Steakhouse is wonderful. Rooms are clean and tidy.

2026-08-10 • via Tripadvisor
W
William • solo_traveller • us
4
Too expensive with taxes and fees.
Pros:

Was a good location

Cons:

Beds are terrible to hard, pillows too soft.
Did not get a fitted sheet and after we asked for one we did not receive.

2026-08-10 • via Nuitee
J
joewD4185UM • Family
10
Move In Weekend in Lubbock
Pros:

From the moment we arrived , the hospitality was phenomenal. The front desk team was very welcoming and efficient, especially Dee. Every staff member we encountered-from housekeeping to the Clarayboya Restaurant staff! If you’re ever in Lubbock this is the place to be hands down!

2026-08-06 • via Tripadvisor
E
Enrique • extended_group • us
10
2026-08-04 • via Nuitee
J
Judy • solo_traveller • us
1
Cons:

Their systems were down- we had to go to another hotel

2026-08-03 • via Nuitee
C
Cjbr1976 • Family
6
Just OK
Pros:

A fair stay in Lubbock, not the worst option but definitely not the best.
Customer service is lacking a bit both in hotel and restaurant. Employees we encountered were friendly just not really customer focused, they all just seem to be collecting paychecks.
Hotel was super slow when we were there mid week and they still stuck us in a room overlooking the lobby bar, so noise was an issue and our window “view” was the AC condenser.
Beds were comfortable, room was spacious and had great drawer storage. Bathroom and closet doors slam shut on you, careful of that. Bathroom was a bit dingy with rust in tub and old/dirty shower curtain.
Location is convenient for campus, across the street both directions is a little concerning, but nothing terrible. I wouldn’t leave anything in your car in this parking lot. I’ll leave this hotel as a last resort when we’re in the area. Was hoping for a great LBK option, but it fell short.

2026-08-01 • via Tripadvisor
R
R5446EOwayneb • Couples • Allen, Texas
8
Very nice hotel but don't expect the Peloton to work.
Pros:

Very nice hotel with a large room. Dinner was good but a bit on the expensive side. But yet another Hilton property with a Peloton that is not functional, happens way too often. Checked in at 4 and checked the gym and the Peloton is not activated so not usable. Asked the front desk about getting it activated and as usual they said they would let engineering know. Four hours later and it is still not activated and I have no expectation it will work tomorrow morning so I can use before I leave.

2026-07-30 • via Tripadvisor
C
chris • solo_traveller • us
1
Terrible and Iv been struggling to get my refund
Pros:

As stated numerous times with booking and with the facility. It was filthy and my feet stuck to the floor of the room like a movie theater and the front registration was not helpful

Cons:

Everything stated aboce

2026-07-25 • via Nuitee
C
Consuelo • family_with_children • us
9
2026-07-14 • via Nuitee
J
John • couple • us
7
2026-07-06 • via Nuitee
T
Tolbert • couple • us
9
It was a warm experience
Pros:

N/a

Cons:

Nothing everything was above expectations stayed only one night, attending a family funeral and after a long day it was nice to come back to a really comfortable bed. We had a great sleep

2026-06-15 • via Nuitee
R
Regina • solo_traveller • us
7
Stay was great
Pros:

Close to Texas Tech, when I had a problem with my room being clean mainly the bathroom Staff took care of it right away

Cons:

My bathroom

2026-06-11 • via Nuitee
J
Jason • couple • us
8
Good stay but the homeless people around adjacent properties should warrant a night time security presence.
Pros:

Clean and comfortable room. Front desk clerk was cheerful and willing to help.

Cons:

Considering the location, it might be helpful to have evening property security.

2026-06-05 • via Nuitee
S
Sinclair • solo_traveller • us
10
Pros:

Very clean and staff were very professional

Cons:

Na

2026-06-04 • via Nuitee
L
Lowell • couple • us
9
2026-06-01 • via Nuitee
M
Melissa • family_with_children • us
6
Staff was great, very friendly and helpful.
Pros:

Beautiful furnishings

Cons:

Restroom had an odor to it and floor was sticky. I wish the rate had included breakfast. We had to drive in heavy rain to find a nice breakfast spot.

2026-05-31 • via Nuitee
J
Jhamill758 • NONE • Durham, North Carolina
8
Nice, but could use a little TLC.
Pros:

I was in Lubbock for a wedding over the weekend of April 10-12. Having a DoubleTree in Lubbock was exciting to see when I booked. The previous hotel in this location was a Four Points Sheraton and was familiar on my arrival. Front desk staff were fantastic. Quick, seamless check in. On arrival to my room I realized that the power outlets in the room were not working. I use a medical device and I wasn’t going to be able to use the room. Front seat staff again, amazing. I had a new room in about 15 minutes. The hotel was clean, well kept, and the on site car and restaurant were excellent.

My only “room for improvement” item is beds. The beds are miserably hard. I did not have quality rest during my stay. A softer bed would’ve been hallmark for my rest and my back.

Otherwise. No complaints.

2026-05-22 • via Tripadvisor
9
95karen82 • Business • Lubbock, Texas
10
Excellent!
Pros:

My stay here was EXCELLENT and made even better by Dee. He was kind, welcoming, helpful and even made the effort to remember the names of my team that stayed there. Would highly recommend!

2026-05-20 • via Tripadvisor